Taxfix UK (formerly TaxScouts) Reviews 

7,339
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 1,067 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its efficiency, professionalism, and ease of use, often describing it as seamless and stress-free. Many highlight the staff's knowledge, helpfulness, and professional approach, making users feel at ease. Reviewers frequently commend the quick response times and dedicated support, contributing to a very positive overall experience. However, some customers noted issues with communication, experiencing slow responses from accountants and customer service. These reviewers mentioned having to chase for updates and feeling their messages were ignored, leading to frustration and a lack of clear communication.

What people talk about most

Service

Users describe positive interactions with service, highlighting it as professional, seamless, and good value.... See more

Staff

Customers had positive experiences with staff, praising them for being professional, knowledgeable, and... See more

User experience

Reviewers express satisfaction with the user experience, highlighting the platform's ease of use and... See more

Response time

People report positive experiences with response times, consistently praising the quick and accurate... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Submitted my tax return early this year - first time ever. Thanks to Suzanne Booty who has made my previous tax returns significantly easier, this has encouraged me to get started early this year.... See more

Rated 5 out of 5 stars

I have used Taxscouts for numerous years who are now Taxfix. This year like previous the service has been excellent. Website is easy to navigate, the person who is assigned to you is always at hand t... See more

Rated 5 out of 5 stars

have been using this company for years to do my tax return. Its easy to fill out all the sections. Their support team is amazing and always there to help. I can contact the accountant and he always re... See more

Rated 5 out of 5 stars

I’ve been using Taxfix (TaxScouts) for the past 5 years. It’s a once a year must for me so as to make sure that all my tax affairs are correct in detail as well as submission. It is an excellent value... See more


Company details

Written by the company

Taxfix (formerly TaxScouts) is the UK’s leading financial platform for digital tax solutions. We are transforming one of life’s most complex and stressful tasks – filing taxes – into a simple, secure, and personalised experience by combining AI technology with access to qualified accountants.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

7k reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 48 hours

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4.7

All reviews

(7,339)

1,053 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick and easy

Was assigned Chris for my annual tax return who I've been assigned in the past from the days of Taxscouts. Have used this service for around 5 years. Completed very quickly as usual with no issues. Would recommend.

29 May 2026
Rated 5 out of 5 stars

I’ve been using Taxfix (TaxScouts) for…

I’ve been using Taxfix (TaxScouts) for the past 5 years. It’s a once a year must for me so as to make sure that all my tax affairs are correct in detail as well as submission. It is an excellent value service and one I will continue with into the future. I would recommend the team to anybody who feels slightly uneasy in their annual tax submissions, especially with the HMRC moving towards MTD in the income tax space. In summary, I sleep well at night knowing my tax affairs have been dealt with by a professional!

22 May 2026
Rated 5 out of 5 stars

Outstanding Service – Stress-Free Tax Returns and Excellent Crypto Support

I am extremely impressed with Tax-fix and my dedicated accountant, Ibrahim Loutfi, along with the rest of the amazing team who are always available to help whenever needed.

Before discovering Tax-fix, I used to dread completing my tax return as it caused me a huge amount of stress and worry. These guys have completely changed that experience and made the whole process simple, straightforward, and far less overwhelming.

What really stands out is how easy they make everything, especially linking crypto trades directly to Koinly at no extra charge — a feature that has saved me so much time and hassle.

The service has been professional, friendly, and incredibly supportive throughout. In my opinion, you will struggle to find a better company for tax and crypto accounting support.

A big thank you to Ibrahim and the entire Tax-fix team — highly recommended!
Bob

28 May 2026
Rated 5 out of 5 stars

Excellent service.

Excellent service.
Zak did my Tax Return and was very helpful. He worked super fast, providing an expert recommendation throughout the way and filling my return in almost no time
Would definitely recommend Taxfix.

26 May 2026
Rated 1 out of 5 stars

Avoid if looking for overseas tax advice

If you're looking for tax support as a digital nomad, ex-pat or anyone overseas: I highly recommend you avoid Taxfix' services.
The entire call I had with their consultant felt like talking to Gemini or ChatGPT on a free plan with their information not only seeming like best guesses, but also incorrect at times unless I prompted a correction and got affirmation.
I found I walked away from my call with less confidence in my next steps that prior to the call, and if I had taken their advice, I would be in financial trouble, and potentially legal trouble.
I cannot in good consciounse recommend their services and would actively advice you to find a tax consultation service that DOES NOT advertise their use of AI and appear to be a more legitimate financial advisor than an digital company trying to promote undereducated/trained team members 'enhanced with AI' into positions of consultancy.

13 May 2026
Unprompted review
Taxfix UK (formerly TaxScouts) logo

Reply from Taxfix UK (formerly TaxScouts)

Hi Liam,

Thank you for taking the time to share your detailed feedback. We are very sorry to hear about your disappointing experience with our tax consultation service.

We understand that receiving clear, accurate, and confidence-inspiring advice is essential, particularly for complex international tax situations. We sincerely apologise that the guidance you received did not provide the clarity and assurance you needed, and that you left the call feeling less confident than before.

This is certainly not the standard of expertise we strive to deliver, and we regret that your experience left you feeling concerned and unsupported.

We take feedback like this very seriously and would appreciate the opportunity to investigate what happened. Our team will be reaching out but if their is anything further, please contact us at support@taxfix.com and a member of our team will follow up with you.

Once again, we are very sorry for the frustration this has caused. We truly appreciate you bringing this to our attention as it helps us improve.

Best regards,

Taxfix

Rated 5 out of 5 stars

Quick and straightforward tax returns

Taxfix guides you through providing the data for a self-assessment tax return - a human accountant compiles the form, makes the submission and answers any questions. I've had the same accountant with Taxfix for three years

I consider it good value for money

25 May 2026
Rated 5 out of 5 stars

Taxfix

Cheers very fast and easy to do and professional. Very happy with the service they provide. Thanks

18 May 2026

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