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Taxfix UK (formerly TaxScouts) Reviews 7,225

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TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 1,071 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the excellent value and professional service provided. Customers highlight the staff's knowledge, thoroughness, and supportive communication, making complex tax submissions straightforward and stress-free. The platform's user experience is frequently noted as easy to use and efficient, with many appreciating the quick response times and seamless process for their tax returns. However, some people mentioned that responses from advisors could be slow, and a few experienced delays in scheduling consultation services. Additionally, a small number of reviewers felt the service lacked a personal touch or that advice was occasionally incorrect without prompting.

What people talk about most

Service

Reviewers mention positive feedback about service, consistently praising its efficiency, professionalism, and... See more

Staff

Clients share positive opinions on staff, with many reviewers praising the helpfulness, professionalism, and... See more

User experience

People report positive experiences with user experience, consistently praising the platform's ease of use and... See more

Response time

Customers consistently note positive experiences with response times, praising the quick and efficient... See more

Customer service

Users describe positive interactions with customer service, highlighting excellent communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve been using Taxfix (TaxScouts) for the past 5 years. It’s a once a year must for me so as to make sure that all my tax affairs are correct in detail as well as submission. It is an excellent value... See more

Rated 5 out of 5 stars

Have been using Taxfix (formerly Taxscout) for over 3 years now and have been super impressed by the platform’s UX and capabilities. I’ve been lucky enough to be represented by the same accountant th... See more

Rated 5 out of 5 stars

I am extremely impressed with Tax-fix and my dedicated accountant, Ibrahim Loutfi, along with the rest of the amazing team who are always available to help whenever needed. Before discoverin... See more

Rated 5 out of 5 stars

Was assigned Chris for my annual tax return who I've been assigned in the past from the days of Taxscouts. Have used this service for around 5 years. Completed very quickly as usual with no issues. Wo... See more

Company details

Written by the company

Taxfix (formerly TaxScouts) is the UK’s leading financial platform for digital tax solutions. We are transforming one of life’s most complex and stressful tasks – filing taxes – into a simple, secure, and personalised experience by combining AI technology with access to qualified accountants.

Contact info

4.8

Excellent

TrustScore 5 out of 5

7k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 3 out of 5 stars

Expensive

I use them for my self assessment and company tax return. Be aware that they charge for every tiny extra thing.

23 April 2026
Taxfix UK (formerly TaxScouts) logo

Reply from Taxfix UK (formerly TaxScouts)

Hi Maigret,

Thank you for your feedback and for trusting us with both your tax returns. We're sorry the pricing felt unexpected.

Our service covers a defined scope, which is outlined in your letter of engagement. If any work falls outside of that, accountants may quote for the additional time and resources involved. We're sorry if this wasn't made clearer from the start.

If you'd like to discuss this further, please don't hesitate to reach out to us at
support@taxfix.com
and we'll be happy to help.

Best regards,
Taxfix

Rated 5 out of 5 stars

Duane takes the pain away from my tax strain!

I’ve used this company for several years now and I’ve always found the experience to be straightforward and pleasant. They take the pain out of tax, which for me is great because I find it difficult and frustrating having to deal with HMRC. Top marks to them, worth every penny.

18 April 2026
Rated 2 out of 5 stars

Charging on top of an agreed fee for a…

Charging on top of an agreed fee for a small business in order to complete service. I didn't expect that…

16 April 2026
Taxfix UK (formerly TaxScouts) logo

Reply from Taxfix UK (formerly TaxScouts)

Hi Arthur,

Thank you for taking the time to share your feedback with us. We are very sorry to hear about your experience regarding the fee for our service.

We understand that unexpected charges can be frustrating, and we sincerely apologise for any confusion this situation has caused. Our goal is to provide a transparent and straightforward service, and we regret that we did not meet this standard in your case.

To provide some context, our accountants only apply additional fees when the work required falls outside the initial scope of the service booked. However, we believe this should always be communicated clearly and ahead of time. If this wasn't the case for you, we sincerely apologise, as clear communication is a pillar of the service we aim to provide.

We would appreciate the opportunity to look into this matter for you. If you haven't already, please contact our team at support@taxfix.com using your registered email address so that we can better understand the details of your situation and provide clarification.

Your feedback is incredibly valuable as it helps us improve our communication and ensure a clearer experience for all our customers.

Best regards,

Taxfix

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