TaxRise logo
Visit website

TaxRise Reviews 

2,374
•
TrustScore 4 out of 5

4.0

Debt relief service
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 332 reviews, reviewers had a great experience with this company. Customers frequently praise the helpful staff for being exceptionally patient and professional during onboarding and support calls. People note that representatives take the time to answer questions thoroughly and make stressful situations much easier to handle. Some reviewers were not happy with the high service costs and communication issues experienced after paying. Consumers mentioned that they were charged substantial upfront fees for basic payment plans that they could have easily arranged themselves. Others also noted a disappointing lack of follow-through, unfulfilled promises, and ongoing difficulties getting clear updates regarding their cases.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that team members are consistently friendly,... See more

Customer service

Clients share positive opinions on customer service, highlighting that certain representatives are very... See more

Service

People report ambiguous experiences with service, as some reviewers describe the assistance as professional,... See more

Payment

Reviewers mention negative feedback about payment, expressing frustration over high upfront fees and... See more

Price

Customers consistently note negative experiences with price, expressing widespread dissatisfaction over high... See more

Reviews shaping this summary

Rated 5 out of 5 stars

When I started this journey, i was very nervous but Sami had me calm in the first few minutes of conversation. He was helpful in understanding my tax liability and explained how the program works and... See more

Rated 5 out of 5 stars

TaxRise is an excellent service working one on one with clients. My first contact Katie Lee is like an angel so encouraging, caring and helpful. I am now working with Jillia Beckwith and we are going... See more

Rated 5 out of 5 stars

A live agent contacted me via to respond to a voicemail inquiry I made. She remained on the call with me until I uploaded all requested documents and verified receipt. She was patient and extremely pr... See more

Rated 5 out of 5 stars

I've been working with TaxRise for over a year. For me the biggest benefit has been having a team of professionals representing me against the IRS. The emotional stress is gone. The fee is so reasona... See more

Company details

  1. Debt relief service
  2. Credit Counselling Service
  3. Tax Lawyer
  4. Tax consultant
  5. Tax Preparation
  6. Tax preparation service

Written by the company

TaxRise is a nationally recognized full service tax resolution firm operating in all 50 states. We can stop all IRS collection activity including wage garnishments, tax liens & levies and resolve individual or business tax issues. Call us today to learn more.

Contact info

4.0

Great

TrustScore 4 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 94% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(2,374)

332 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

My specialist was very kind

My specialist, Etic was very kind , helpful and patient, since I am not good at computer / online stuff. She had such a sweet personality, and explained everything so I could understand. Thank you to all staff involved.

25 May 2026
Unprompted review
Rated 5 out of 5 stars

Etic was very helpful

Etic was very helpful, patient and precise. She took time to explain each step, gave me time to ask questions. Did very well, I felt much better following the call.

26 May 2026
Unprompted review
Rated 2 out of 5 stars

They lied

They lied, Charge 15,000.00 waisted 8 months of time which got me in more trouble. Continued to tell me they were on top of things. One day I get another notice from the IRS that TaxRise set me up on a payment plan before ever discussing it with me for $3880.00 a month. The never got 1 dime of the penalties or fees. Buyer beware. They are liars and cheats. They stopped taking my calls and I considering a lawsuit. Stay away. Promise you the work and deliver nothing!!

23 March 2026
Unprompted review
TaxRise logo

Reply from TaxRise

Hello Vince,

Thank you for taking the time to share your feedback. We appreciate the opportunity to review your experience.

We would like to note that our team has made multiple attempts to reach you to discuss the items raised in your reviews but has not yet been able to connect with you. We remain available and would welcome the opportunity to speak with you directly regarding your account and the services provided.

Please send an email to joshua.jurado@taxrise.com with your preferred contact information and availability so we can arrange a time to connect that works best for you.

We look forward to speaking with you soon.

Rated 1 out of 5 stars

I had a very bad experience with everything

I had a very bad experience with this company. I gave them all of my financials so they knew exactly what they were dealing with, and they said that they would be able to eliminate fees and penalties and that in most cases, a lot of back taxes. They took my money in full and saved me 240 in interest on all back taxes. That is it. They were very clear that the money I would pay be worth the savings and they should know better than that when they have both my financial info as well as spouses. Then when I needed their help to update my existing plan and change payment method with IRS (because they said they would retain POA), they failed to do that as well. As tax professionals they should not advise someone to pay all this money if they truly cannot help them. Disappointed and wouldn't recommend. Greed at its finest. I could have uses the money to pay down on my taxes. Likewise, they didn't even bother to call me to discuss outcome either. I had to reach out to them to get an update after looking at my IRS online account.

20 February 2026
Unprompted review
TaxRise logo

Reply from TaxRise

Hello Julie and thank you for sharing your feedback. We would appreciate the opportunity to review your experience and discuss the matters you raised directly. At this time, we are unable to locate your account based on the information available in the review. We kindly ask that you provide additional identifying information through Trustpilot or reach out to us directly at joshua.jurado@taxrise.com so a member of our team can review your account and assist further.

Rated 5 out of 5 stars

Tax Rise Is a Winner

Everyone I have worked with so far have provided me with excellent service. The process has been smooth and I don't foresee any potential issues moving forward, if something arises I have the upmost faith that Tax Rise will be right by my side assisting me all the way.
I am very pleased and would recommend Tax Rise to anyone in need of tax negotiation.

19 May 2026
Unprompted review
Rated 1 out of 5 stars

Text rise is not honest when they call…

Text rise is not honest when they call you they tell you all the good they can do and then when it's done nothing is done nothing is completed the things that they can do you have you could have done yourself they lie this company is not good please do not sign up with this company they going to steal your money and do nothing for you

15 May 2026
Unprompted review
TaxRise logo

Reply from TaxRise

Hello Demetra, and thank you for sharing your feedback.

We have located your account and confirmed that there is currently an open ticket with our Quality Assurance Department. A member of our team is actively reviewing your case in full and will be reaching out to discuss the work completed on your account, the resolution obtained, and any remaining questions you may have.

We appreciate the opportunity to address this matter directly and look forward to connecting with you soon.

Rated 5 out of 5 stars

My conversation with Marie

Spoke with Marie at TaxRise to complete my onboarding, and she was very helpful in walking through the entire process with me. She was patient, understanding, and kind. Each experience I've had with this company so far has been more than I expected, and I am appreciative of all their help.

14 May 2026
Unprompted review
Rated 1 out of 5 stars

Huge scam do not use! They will take your money , ghost you, and run! Beware !!

This is a follow up to our review from a few months ago......
Update 5/13/2026: Im sure this is a huge scam now. They contacted us after the initial bad review (the only way we could get then to talk to us) and absolutely noting has been done.They Asked us for additional information (that should have been taken initally) and ghosted us again. Zero contact. Will not return out calls or emails . No correspondence whatsoever and due to their absolutely lack of communication in any way we now have to hire a new company to help us as tax rise is 100 % a scam and will take your money and run . BEWARE !DO NOT USE THIER SERVICES yOU WILL REGRET IT.!!

13 May 2026
Unprompted review
TaxRise logo

Reply from TaxRise

Thank you for your feedback. We would like to clarify that when we initially reconnected with you following your prior review, your original resolution work had already been completed. During those follow-up conversations, our team requested additional documentation in order to evaluate whether you may qualify for a redetermination based on updated circumstances.

At this time, the requested information and documentation remain under review. We understand the importance of communication throughout this process and appreciate your patience while our team completes that evaluation. A representative will be following up with you directly to continue discussing your case.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look