TaxRise Reviews 

2,374
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 330 reviews, reviewers generally had a great experience with this company. Customers frequently praise the staff and customer service team for being exceptionally helpful, patient, and professional when guiding them through difficult situations. Many people note that friendly representatives take plenty of time to explain the entire process clearly and answer every single question with care. However, some customers also noted serious issues with high fees, expensive upfront costs, and unexpected charges for basic payment arrangements. A few other reviewers felt that the overall service completely failed to deliver meaningful results and complained about extremely poor communication once payments were completed.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that team members are professional,... See more

Customer service

Customers had positive experiences with customer service, noting that support agents provided detailed and... See more

Service

Reviewers highlight ambiguous aspects of service, showing a sharp division in their experiences. While many... See more

Payment

Consumers find payment to be negative, reporting frustration over high upfront fees and expensive installment... See more

Price

Clients share negative opinions on price, reporting expensive upfront fees and high service costs that added... See more

Reviews shaping this summary

Rated 5 out of 5 stars

When I started this journey, i was very nervous but Sami had me calm in the first few minutes of conversation. He was helpful in understanding my tax liability and explained how the program works and... See more

Rated 5 out of 5 stars

TaxRise is an excellent service working one on one with clients. My first contact Katie Lee is like an angel so encouraging, caring and helpful. I am now working with Jillia Beckwith and we are going... See more

Rated 5 out of 5 stars

A live agent contacted me via to respond to a voicemail inquiry I made. She remained on the call with me until I uploaded all requested documents and verified receipt. She was patient and extremely pr... See more

Rated 5 out of 5 stars

I've been working with TaxRise for over a year. For me the biggest benefit has been having a team of professionals representing me against the IRS. The emotional stress is gone. The fee is so reasona... See more


Company details

  1. Debt relief service
  2. Credit Counselling Service
  3. Tax Lawyer
  4. Tax consultant
  5. Tax Preparation
  6. Tax preparation service

Written by the company

TaxRise is a nationally recognized full service tax resolution firm operating in all 50 states. We can stop all IRS collection activity including wage garnishments, tax liens & levies and resolve individual or business tax issues. Call us today to learn more.


Contact info

4.0

Great

TrustScore 4 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 94% of negative reviews

Typically replies within 1 week

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4.0

All reviews

(2,374)

332 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

If I could have given a negative number…

If I could have given a negative number I surely would have. The service given is never on a timely matter, but if they want something it needs to be done right away. As far as helping to reduce your tax dept, you might as well go direct to the IRS and speak to someone there. These people were all in to get your money and pretend they are helping you.

7 May 2026
Unprompted review
TaxRise logo

Reply from TaxRise

Hello Tami and thank you for your review. We have forwarded your case to our Quality Assurance team for further review. Once our team has reviewed your account in full a representative will be reaching out to discuss your case details and address any outstanding questions you may have in regards to the outcome of your case and over all service. We appreciate the opportunity to connect with you directly and look forward to connecting with you soon.

Rated 5 out of 5 stars

Scam

Pushed service I didn't need, gave refund

26 April 2026
Unprompted review
TaxRise logo

Reply from TaxRise

Hello. We want to assist you in anyway we can but we are having trouble locating your account since the review was left under the username "S S". Please respond to our request for information through Trust Pilot or email us directly at joshua.jurado@taxrise.com.

Rated 5 out of 5 stars

I've been working with TaxRise for over…

I've been working with TaxRise for over a year. For me the biggest benefit has been having a team of professionals representing me against the IRS. The emotional stress is gone. The fee is so reasonable for the service and peace of mind you get in return. I highly recommend them.

5 May 2025
Unprompted review
Rated 5 out of 5 stars

TaxRise is an excellent service working to help people file & pay back taxes!

TaxRise is an excellent service working one on one with clients. My first contact Katie Lee is like an angel so encouraging, caring and helpful. I am now working with Jillia Beckwith and we are going through the 6 years and all the documentation step by step. She also is so encouraging and helpful. This situation has gotten me so depressed for the last 6 years because it has been an overwhelming situation. I believe in filing my taxes and paying any debt I owe. So this means more than I can express!

1 May 2026
Unprompted review
Rated 5 out of 5 stars

Happy I was refunded

I initially had a very frustrating experience and felt misled, but I want to update my review to reflect that the company did process my $500 refund after I requested it.

That being said, I do think it’s important for others to understand what services are being offered and at what cost. In my case, I was looking for help with an Offer in Compromise, but the fees quoted were around $5,000, which was not affordable for me. I was also informed about a “Currently Not Collectible” (CNC) status option, which is something individuals can often request directly from the IRS on their own without paying high fees.

From my experience, the process typically starts with an upfront fee (around $500), so make sure you fully understand what you are signing up for before making any payment.

I appreciate that they honored my refund request, but I strongly recommend that others do their research, ask detailed questions, and consider contacting the IRS directly before committing to any service.

29 April 2026
Unprompted review
TaxRise logo

Reply from TaxRise

Hello Stephanie. We have multiple accounts with the same name associated with your review. In order to locate your case and assist you please respond to our request for information or provide your case information to us directly by sending an email to joshua.jurado@taxrise.com. We look forward to hearing from you.

Rated 5 out of 5 stars

I would love to say that Taxrise has…

I would love to say that Taxrise has done me an amazing job. They have made my life so much easier they took everything of my mind. Aaron Gonzalez was amazing. I love that man more than anything in this world Taxrise and Aaron Gonzales has done me an amazing job. Thank you you guys you guys are a blessing Brenda spencer

19 March 2026
Unprompted review
Rated 4 out of 5 stars

Truly a fantastic company and a real relief!

I can not believe how much of a relief this company has brought! Working with Amanda M was such a delight! She was very upfront, the whole company is, and she treated me with respect and understood what my husband and I were going through and have been through! Tax rise was so responsive and continuely contacted us with updates, which was very appreciated! The payment was well worth what this company was able to do for us! And again, Amanda M was so fantastic! I can breath for the first time in a long time!!! I will recommend her ANY DAY! Thank you thank you thank!!!!

28 April 2026
Unprompted review
Rated 5 out of 5 stars

Very understanding

Very understanding, knowledgeable, and helpful. They saved us from a long and burdensome battle. Payment options, while never easy, were fair, reasonable, and manageable. Thank you, Tax Rise Inc.

24 April 2026
Unprompted review
Rated 5 out of 5 stars

Etic was exceptional with information…

Etic was exceptional with information and making sure client understands everything. She makes sure the client is satisfied with the help she offers and right choice that best fits the clients needs. She really deserves 10 stars

23 April 2026
Unprompted review
Rated 5 out of 5 stars

Taxrise just literally saved my life

Taxrise just literally saved my life! Kate was literally an ANGEl! Great customer service and very helpful in every way possible! I would recommend Taxrise and Kate to anyone. Thank you I appreciate you Kate and Taxrise.🙏

21 April 2026
Unprompted review
Rated 5 out of 5 stars

George did an outstanding job helping…

George did an outstanding job helping me with the IRS! He listened, responded to my concerns and needs, and was very patient in answering all my questions. He worked well with his team to resolve my issue to a more than satisfactory state. Before George, I had my doubts about Tax Rise but now I see they do help people with tax issues and I am very thankful!

21 April 2026
Unprompted review
Rated 5 out of 5 stars

A live agent contacted me via to…

A live agent contacted me via to respond to a voicemail inquiry I made. She remained on the call with me until I uploaded all requested documents and verified receipt. She was patient and extremely professional and remained online to answer all of my questions. She assured me the next steps and follow through would happen.

20 April 2026
Unprompted review
Rated 5 out of 5 stars

Follow-up Assistance in Completing Questionaires

The advisor really removed my anxiety and fear of the unknown by explaining the process that was going to occur.

Lynette, was very patient with me, understood me perfectly, and I immediately gave my feedback as well. Also, in trying to be proactive, I asked her to create requests for my 1098 documentation as this was not being requested, which I had mentioned in previous calls (that were also recorded).

Lynette, was prompt and assisted me as well; while also helping me to understand details of the questions being asked of me. I sincerely want to thank her for her patience with me as well.

20 April 2026
Unprompted review

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