TCGplayer.com Reviews 

147
TrustScore 1.5 out of 5

1.3

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Review summary

Created with AI, based on recent reviews

Looking at 70 reviews, most reviewers were let down by their experience overall. Customers frequently encountered issues with orders, such as receiving incorrect or missing items, and unexpected partial refunds for out-of-stock products. Many found the website problematic, describing it as generally horrible, with some facing account bans or issues with funds. Customer service was widely criticized as non-existent, unresponsive, or relying on unhelpful chatbots. Reviewers also reported significant problems with refunds, often struggling to get their money back for incorrect or undelivered products. Sellers on the platform experienced issues with buyers, leading to lost items and funds, with the company reportedly failing to provide recourse. Additionally, many found it impossible to make changes to orders or faced difficulties with tracking information.

What people talk about most

Order

Clients share negative opinions on order, with many reporting frequent cancellations, even after spending... See more

Website

Reviewers highlight negative aspects of the website, with many expressing extreme dissatisfaction with its... See more

Product

Reviewers mention negative feedback about product quality and delivery, with many reporting missing or... See more

Customer service

Customers consistently express extreme dissatisfaction with customer service, often describing it as... See more

Refund

Customers consistently express dissatisfaction with the refund process, frequently reporting difficulties in... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Within one week of subscribing to them I have lost all faith. I opened a package they sent and marked delivered and it was missing a card. I login to report it, and find out they've refunded my last t... See more

Rated 1 out of 5 stars

Permanent ban after 1 week of messaging customer service with no explanation. "Our system detected your account as fraudulent." I had never sold a card, or returned one in 10 years. Now I c... See more

Rated 1 out of 5 stars

Tcgplayer was once great, but now times are longer, products cost more, tcgpkayer direct takes weeks when it used to take 3 days. Orders are often wrong, cart opitmizer is horrible. Trying to even t... See more

Rated 1 out of 5 stars

Non-existent customer service. They outsourced everything to AI and if your seller doesn’t respond they can basically steal your money with no repercussions. I’ve been trying for weeks to get my money... See more


Company details

  1. Gaming services
  2. Game Shop
  3. Video Game Shop

Information provided by various external sources

Online Collectible Gaming Store, News, and Strategy for Singles & Miniatures


Contact info

1.3

Bad

TrustScore 1.5 out of 5

147 reviews

5-star
4-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.3

All reviews

(147)

73 reviews in the last 12 months

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Rated 1 out of 5 stars

Mapped cases and boxes

Mapped cases and boxes. Buyer beware. Seller ForTheWin FTW

They work together and TCG will block reviews and feedback if they are less than three stars...
You cannot trust any seller there. There must be some but TCG will cover the bad ones so is not possible to differentiate them.

30 December 2020
Unprompted review
Rated 1 out of 5 stars

THEY ARE NOT TO BE TRUSTED!

I ordered a 150+$ list of cards and they some how lost 26$ of it. I went through various emails, back and forth, even showing proof of the charge that was made for said cards. They tell me that it was from previous cards from that list, which is total BS because i meticulously checked off every card after a successful purchase. THEY ARE NOT TO BE TRUSTED! THEY WILL SCAM YOU OF YOUR MONEY! I will be taking my business elsewhere.

19 July 2020
Unprompted review
Show reviews in all languages. (147 reviews)

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