After a driver crashed his car into ours the AA were great in sorting the repair and dealing with the third party insurance. Also their repair contractor did a superb job on correcting all the damage... See more
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Review summary
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The AA were fantastic after a car reversed into me at a country park. They organised recovery, replacement car etc even though we only had breakdown cover. I felt looked after after being very shaken... See more
Company replied
Im insured with the AA and when my car was damaged and undriveable whilst legally parked I contacted them by phone and they were quick to answer and sent a recovery vehicle quite quickly and took it t... See more
The AA were brilliant at dealing with my claim following an accident. Friendly, helpful customer service who guided me throughout the process. The claim was settled very quickly. My car looks as good... See more
Company replied
Company details
Written by the company
The AA provides a breakdown service, and additionally Accident Assist. Available 24/7, provides comprehensive support after an accident - big or small. Call us first and we'll take care of everything - the crash, claims and courtesy car, whoever your insurer. It's all included as part of AA Membership.
Contact info
United Kingdom
- theaa.com/breakdown-cover/accident-assist
4.6
Excellent
351 reviews
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Great service.
Great service.
Laura S took my accident report claim. She was very polite and helpful.
The reporting process was quick and sensible. Would highly recommend the AA.
30 May 2026
Unprompted review
Excellent service
Excellent service from reporting the accident, arranging a courtesy car, to receiving my car back fully repaired.
26 May 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from The AA Accident Assist
Amazing stuff 😁.
Very simple process professional agent…
Very simple process professional agent who managed my claim in an excellent manner. Thank you
26 May 2026
Fanatic customer service and got my car…
Fanatic customer service and got my car fixed properly thank you
20 May 2026
Very friendly service
Very friendly . Patient,understanding and helpful . Made me feel valued even though i had just took out a policy with them . They took over and sorted everything out nothing was to much troublr .
26 March 2026
Reply from The AA Accident Assist
We're pleased to hear it was easy to use . Thank you for your feedback.
Really good service very reliable
20 May 2026
Reply from The AA Accident Assist
Wonderful 😀.
Was completely satisfied with the…
Was completely satisfied with the service I received from the AA. From the first phone call, I felt that I was in safe hands and everything glided through smoothly. Shall definitely tell family and friends to get this insurance!
13 April 2026
All in all a very satisfying process…
All in all a very satisfying process considering the events.
19 May 2026
Reply from The AA Accident Assist
Thanks for the 5-star review.
Very satisfied with the service…
Very satisfied with the service received and would not hesitate to recommend the AA
19 May 2026
Damage repair to my vehicle including paintwork
The whole process used to get my car repaired was carried out very clearly and professionally. This process included the replacement vehicle and all communication with the body repair company.
4 February 2026
Efficient call handling following…
Efficient call handling following accident and AA arranged everything seamlessly. Also kept me informed on the progress of the repair.
15 April 2026
My claim was sorted from the same day…
My claim was sorted from the same day of the accident
19 May 2026
Reply from The AA Accident Assist
We're delighted to hear this, thanks for taking the time to share your feedback.
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