LV home insurance renewal dropped through letter box and was gobsmacked at what they were asking for, never claimed and not in rough area. Tried a quote from the AA for exactly the same home and cont... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Had a quote from my current car insurance company, more expensive than last year! Have been insured with AA before and went online to get a quote. Very straight forward, easy to navigate, took no ti... See more
I was struggling to get our brand new car insured (DVLA and insurance systems are usually not 'in sync'). But the AA were able to sort the insurance 'manually' at a really competitive price. The agent... See more
All done online - the process was simple and the site was logical and straightforward. Whilst there were cheaper prices online, once you studied the terms it was obvious that the cover offered by the... See more
Company details
- #68 of 138 best companies in Insurance company
- #25 of 68 best companies in Car and Motor Insurance Agency
- #19 of 43 best companies in Home Insurance Agency
Written by the company
The AA provides services to motorists: breakdown cover, car insurance, life, travel insurance, route planning and motoring advice. We're the UK's number 1 motoring organisation.
Contact info
United Kingdom
- theaa.com/insurance
4.6
Excellent
47k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Everything
10 September 2026
I had trouble looking at my policy…
I had trouble looking at my policy after I had purchased it ,but after 3days I was able to view my policy.
10 September 2026
Very good cost and easy to do online
10 September 2026
Got a good price for the cover of…
Got a good price for the cover of insirance. Easy to go onto web site and set up my policy.
10 September 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
quick and easy good price
10 September 2026
Reply from The AA Insurance
We're so glad to hear that you found our service to be both efficient and affordable! Your positive feedback truly brightens our day.
A mixed experience so far
The insurance looks good once the additionals are included but that puts the price up nearer the rental quote.
The website isn't working properly.
10 September 2026
Reply from The AA Insurance
We appreciate your feedback regarding the insurance options and pricing. We are also actively working to improve our website's functionality for a smoother experience.
Best prices…
Easy to find insurance that fitted what I wanted at a very competitive price.
10 September 2026
I checked out quotes online from…
I checked out quotes online from Compare the Market and the AA came out the best. Very easy to sign up and received documents online to save as pdfs.
10 September 2026
Very competitive
Very competitive pricing for car insurance and easy to navigate during process. Can't comment further as only just bought policy but given recommendations I'm confident all will be good.
10 September 2026
So far .... so good.
I hope I have purchased a good home insurance product. Time will tell. I was satisfied with the competitive price.
The web application process was perfectly OK.
Maybe a small point but the email asking me to leave a review was headed "We want to hear from you". Surely "We would like to hear from you" is better.
10 September 2026
All online information was clear and…
All online information was clear and concise. I had to speak with a customer service agent, David, because my car was newly registered. He was extremely helpful and courteous throughout the process.
10 September 2026
Everything was OK
Everything was OK, except the cost was significantly higher when the start date was moved forward 10 days or so! However the people I spoke to on the phone were helpful and knowledgeable.
The downside was the usual 'telephone wait times' but the reputation of the AA keeps me optimistic.
10 September 2026
Reply from The AA Insurance
We are so pleased to hear that you found our service to be good and offered great value for money. Thank you for your kind words!
Reply from The AA Insurance
We're happy to hear that our information was straightforward. We appreciate your positive feedback!
Have looked around at other options and…
Have looked around at other options and the AA came up with the best competitive price for car insurance to meet my requirements.
10 September 2026
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