LV home insurance renewal dropped through letter box and was gobsmacked at what they were asking for, never claimed and not in rough area. Tried a quote from the AA for exactly the same home and cont... See more
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Review summary
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Had a quote from my current car insurance company, more expensive than last year! Have been insured with AA before and went online to get a quote. Very straight forward, easy to navigate, took no ti... See more
I was struggling to get our brand new car insured (DVLA and insurance systems are usually not 'in sync'). But the AA were able to sort the insurance 'manually' at a really competitive price. The agent... See more
All done online - the process was simple and the site was logical and straightforward. Whilst there were cheaper prices online, once you studied the terms it was obvious that the cover offered by the... See more
Company details
- #68 of 138 best companies in Insurance company
- #25 of 68 best companies in Car and Motor Insurance Agency
- #19 of 43 best companies in Home Insurance Agency
Written by the company
The AA provides services to motorists: breakdown cover, car insurance, life, travel insurance, route planning and motoring advice. We're the UK's number 1 motoring organisation.
Contact info
United Kingdom
- theaa.com/insurance
4.6
Excellent
47k reviews
Asks customers to review
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Competitive car insurance price
11 September 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Very simple process to insure my…
Very simple process to insure my vehicle and saved over £100. Many thanks AA
11 September 2026
Reply from The AA Insurance
We're so pleased to hear you found the process of insuring your vehicle simple and that we could help you save money. Thank you for your kind words!
Your detail portal was very descriptive…
Your detail portal was very descriptive without ambiguity and straight forward secure transaction prevailed -thank you
9 September 2026
Helpful customer service.
10 September 2026
It was good to speak to a human
It was good to speak to a human - reassuring and gave the opportunity to ask questions. Efficient and courteous adviser. Competitive prices for level of cover that were carefully explained.
10 September 2026
You were easy to deal with and helpful…
You were easy to deal with and helpful on the phone answering all my concerns.
10 September 2026
Reply from The AA Insurance
Pleased to hear that, Paul. Thanks for your feedback 🙂.
DONT EVEN COME NEAR THEM.
Stay well away. scam artists pushing me to either take responsibility on a non fault accident or start paying double premiums.
It's the second month, that I've been paying double premium, no update on any case. I have even provided video evidence but they are not willing to sort it out.
stay well aware, I'll be updating my review with any changes and also will be asking my friends to expose them.
CON ARTISTS.
9 September 2026
Unprompted review
Reply from The AA Insurance
Hi, we're sorry to hear you're unhappy with how the claim is progressing.
At the moment, the claim will remain recorded as a fault claim until an outcome has been reached. We understand this can be frustrating, especially when you've provided evidence to support your case. Sometimes these investigations can take longer than we'd like, as we're liaising with the third party and their responses aren't always immediate.
We appreciate your patience while the team continues to work towards a resolution and hope you're provided with an update as soon as possible. Please continue to keep in touch with the claims team directly.
Very easy to rejoin the AA again
Very easy to rejoin the AA again, I didn't want to leave last time I tried to renew my insurance, couldn't believe i could rejoin again. Great 👍
10 September 2026
Reply from The AA Insurance
We're pleased to have you back on board with us Brendan 💛.
It was the right product efficiently presented
It was the right product efficiently presented and all questions answered.
9 September 2026
Keep up the good work.
9 September 2026
The service advisor was willing and did…
The service advisor was willing and did spend time with me explaining all the policy details with me. I would say that she was extremely helpful and pleasant this made my decision to change providers much easier than anticipated.
10 September 2026
Very pleasant call handler
Very pleasant call handler. Made the specifics of the policy very clear and all done and dusted very quickly
8 September 2026
Simple,straightforward and helpful…
Simple,straightforward and helpful staff, whom I could understand.
5 September 2026
Reply from The AA Insurance
Just what we like to hear 🙂.
very good price
10 September 2026
Listen to what I wanted and was very…
Listen to what I wanted and was very polite and respectful as I said I was not very tech minded very clear at explaining everything in the policy
10 September 2026
Such an easy procedure
Such an easy procedure
Well defined aspects of the insurances.. inclusions etc
10 September 2026
Good value
Very pleased to find the equivalent cover for a hundred pounds less than the renewal price from my current insurer
8 September 2026
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