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The AA Insurance Reviews 

44,343
•
TrustScore 4.5 out of 5

4.6

Insurance company
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Review summary

Created with AI, based on recent reviews

Considering 10,514 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently found the prices to be very competitive and offering excellent value for money, often significantly cheaper than other providers for comparable coverage. The website and online process were frequently praised for being user-friendly, simple, and straightforward, allowing for quick and hassle-free setup of policies. Many people appreciated the clear information, lack of hidden charges, and the ease of comparing different policy options. However, some customers also noted issues with website functionality, such as difficulty downloading documents or being redirected to the beginning of forms. A few other people also felt that renewal prices could increase significantly, even after an accident that wasn't their fault, or that customer service response times were slow.

What people talk about most

Price

Users describe positive interactions with price, often finding it very competitive and offering good value... See more

Website

People report positive experiences with website, finding it easy to navigate and use for obtaining quotes and... See more

Service

Reviewers highlight positive aspects of service, with many expressing satisfaction with the quick and easy... See more

User experience

Customers had positive experiences with user experience, finding the online purchasing process satisfactory... See more

Value for money

Customers consistently note positive experiences with value for money, frequently mentioning competitive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

AA. For me got expensive years ago so was really pleased that their prices this year was the best I could find for over 70s and purchased the gold insurance for both our cars. Best price this year an... See more

Rated 5 out of 5 stars

Very straightforward process of purchasing car insurance. Options were clearly set out and (as a millennial who usually does important work on a laptop) found the mobile app very user friendly. Great... See more

Rated 5 out of 5 stars

Reasonably competitive price, with thorough insurance cover on the Platinum package. The thing that swung it for me was the ability to protect your excess once per year. This gives peace of mind when... See more

Company replied

Rated 5 out of 5 stars

I had to phone the AA home insurance team to start a new policy as the online system wouldn’t let me pay for some reason. The advisor could not have been any more helpful. It was an absolute pleasur... See more

Company details

  1. #63 of 136 best companies in Insurance company
  2. #26 of 70 best companies in Car and Motor Insurance Agency
  3. #20 of 44 best companies in Home Insurance Agency

Written by the company

The AA provides services to motorists: breakdown cover, car insurance, life, travel insurance, route planning and motoring advice. We're the UK's number 1 motoring organisation.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

44k reviews

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4.6

All reviews

(44,343)

10,233 reviews in the last 12 months

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Rated 4 out of 5 stars

Simple process

I chose my insurance through a comparison site which pre-populated a lot of the information, making it easy to complete. However I was a little disappointed that I couldn’t see any way to record the fact I have car insurance already which the faq suggested might have given a small discount. However I was happy to accept the offered price.

7 July 2026
Unprompted review

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