Great service from the start. Whats apped them regarding some samples which was sent out to me straight away. Customer went for the victor 40mil pile. Placed order on the monday and grass was deliver... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Excellent product range. Samples were sent very quickly, ordering on line was easy and the delivery service was excellent. Product, although not yet laid, is very high quality. Delivery driver was a... See more
Company replied
Great price for the 32 mm grass @ £8 square meter. Get delivery this morning, I haven’t fitted it yet but I rolled it out this afternoon ready for fitting over the weekend. Looks like the sample we re... See more
Company replied
From the purchase, phone call & delivery, was a first class experience, guy was very helpful on the phone, delivery driver was so helpful & polite. The quality of the grass is amazing, you would be... See more
Company replied
Company details
- Garden
- also in
- Garden centre
Written by the company
A division of Deluxe Carpets, we import artificial grass from Europe and distribute all over England & Wales, our buying power enables us to have the best possible products on the market at prices no one has to offer.
Contact info
Unit 15, Owen Road, Industrial Estate,, WV13 2PY, Willenhall, United Kingdom
- 0121 568 8808
- sales@theartificialgrass.co.uk
- theartificialgrass.co.uk
4.7
Excellent
254 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 month
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excellent customer service and great…
excellent customer service and great quality of grass
7 July 2026
Reply from The Artificial Grass Company Nationwide
Thank you Liviu, for your 5-star review! We're delighted to hear you were happy with our customer service and the quality of the grass. We really appreciate your support!
Kind regards,
The Artificial Grass Company Nationwide
The grass I chose is lovely and was a…
The grass I chose is lovely and was a good price, I had to email about my delivery date as it was been delivered on the date I was putting on a event but the company were so obliging and got it to me before in time for us to put down I was so grateful and my event will go as planned and the grass looks great .
8 July 2026
Reply from The Artificial Grass Company Nationwide
Thank you Vanessa, for your fantastic 5-star review! We're so pleased you love the grass and that we could get your delivery to you in time for your event. It means a lot to know everything went as planned. We hope you have a wonderful event and enjoy your new lawn!
Kind regards,
The Artificial Grass Company Nationwide
Reply from The Artificial Grass Company Nationwide
Thank you Luan, for your 5-star review! We're glad you were happy with our service and fast delivery. We really appreciate your support!
Kind regards,
The Artificial Grass Company Nationwide
Really bad experience with this company…
DO NOT BUY FROM HERE
Really bad experience with this company
The product I received is not what I ordered and is not fit for its intended purpose. I was supplied with a 10m × 5m piece and a separate 2m × 5m piece. However, the two pieces have been cut in different orientations, meaning they do not join together correctly and cannot be used to create the area I ordered. This is not what was advertised or agreed at the time of purchase.
I contacted this company to explain the issue, but they have refused to take responsibility or provide a satisfactory resolution.
Under the Consumer Rights Act 2015, goods must be as described, of satisfactory quality, and fit for purpose. As the artificial grass supplied does not match my order and cannot be used as intended. They would not take any responsibility for this once they have your money they no longer care.
1 July 2026
Unprompted review
Reply from The Artificial Grass Company Nationwide
Hi Sasha,
We are sorry you are dissatisfied with your experience; however, we strongly reject the claims made in your review.
Your order was supplied strictly in accordance with the measurements and specifications that you confirmed via WhatsApp prior to the order being processed. We hold full written WhatsApp records showing multiple confirmations of the dimensions and configuration before supply.
At no point were we provided with any alternative requirements or advised of any specific compatibility or installation constraints beyond the information supplied by you.
Following your complaint, the matter was reviewed in full. We also have confirmation from the contractor involved that the measurements used were those supplied and confirmed during the ordering process.
Under the Consumer Rights Act 2015, goods must be as described and fit for purpose. In this case, the goods supplied match the description and specifications agreed and confirmed by you prior to supply. On that basis, we do not accept that the goods were misdescribed or not fit for purpose.
We also do not accept the suggestion that we have refused to take responsibility. Your concerns were fully reviewed and addressed based on the documented WhatsApp evidence and contractor confirmation available.
We therefore consider your review to be inaccurate and misleading in key respects
Excellent service
16 June 2026
Reply from The Artificial Grass Company Nationwide
Thank you Mr J, for your 5-star review! We're delighted to hear you were happy with our service. We really appreciate your support and look forward to serving you again.
Kind regards,
The Artificial Grass Company Nationwide
What a great experience and excellent…
What a great experience and excellent customer service. I messaged with a query and got a response very quickly and bought the grass which was promptly delivered. Thank you
5 June 2026
Reply from The Artificial Grass Company Nationwide
Thank you OFFERMANNS, for your lovely review! We're so pleased to hear you had a great experience with our service and delivery. We really appreciate your support and hope to serve you again in the future.
Kind regards,
The Artificial Grass Company Nationwide
What great service from start to…
What great service from start to finish. Ordered late Friday night and delivered early Wednesday morning. Phone call the night before to let me what time on morning! Thank you so much for such a easy and swift service 🙌
1 June 2026
Reply from The Artificial Grass Company Nationwide
Thank you Geraldine, for your lovely feedback! We’re really pleased to hear you were happy with the whole process from ordering to delivery. It’s great to know the updates and quick service made everything smooth and easy for you. We really appreciate your support!
Kind regards,
The Artificial Grass Company Nationwide
Very good products to choose from.
Great price for a lovely thick and soft under foot grass. Too good to go outside, you could have it in the lounge.
1 June 2026
Reply from The Artificial Grass Company Nationwide
Thank you Neil, for your lovely review! We’re really glad you’re happy with the quality and softness of the grass. Enjoy it!
Kind regards,
The Artificial Grass Company Nationwide
Easy to order and a quick delivery
Easy to order and a quick delivery. Driver was very courteous.
1 June 2026
Reply from The Artificial Grass Company Nationwide
Thank you Andy, for your review! We're glad you found the ordering process easy and the delivery quick. We appreciate your kind words about our driver and hope to serve you again soon.
Kind regards,
The Artificial Grass Company Nationwide
Top company! Recommend.
Top company! They ran out of 1 size roll so upgraded us to the thicker artificial grass. Great communication and amazing quality product. Thanks
30 May 2026
Reply from The Artificial Grass Company Nationwide
Thank you Charlie, for your 5-star review! We're really pleased you were happy with the upgraded grass, our communication, and the quality of the product. We appreciate your kind words and support!
Kind regards,
The Artificial Grass Company Nationwide
Reply from The Artificial Grass Company Nationwide
Thank you Daphe, for your 5-star review! We're really pleased you're happy with the quick delivery and the quality of your order. We appreciate your support!
Kind regards,
The Artificial Grass Company Nationwide
Received notification of delivery date…
Received notification of delivery date and delivered to the curb as was advised
11 May 2026
Reply from The Artificial Grass Company Nationwide
Thank you Lorna, for your 5-star review! We're pleased to hear everything went smoothly and that you were kept informed of the delivery date. We appreciate your feedback and thank you for choosing us.
Kind regards,
The Artificial Grass Company Nationwide
This was a fabulous customer experience…
This was a fabulous customer experience with a first class quality product and the two installers were professional and did a fantastic job. So very pleased with the finished lawn - looks absolutely fantastic
Thank You
Mark Poole
Knutsford
15 May 2026
Unprompted review
Reply from The Artificial Grass Company Nationwide
Thank you Mark, for your 5-star review! We're delighted to hear you're so pleased with the quality of the product and the work carried out by our installers. Enjoy your beautiful new lawn, and thank you for choosing us!
Kind regards,
The Artificial Grass Company Nationwide
Excellent service and good material…
Excellent service and good material highly recommend
2 May 2026
Unprompted review
Reply from The Artificial Grass Company Nationwide
Thank you Isfehan, for your great 5-star review! Really glad you’re happy with the service and quality. We appreciate your recommendation!
Kind regards,
The Artificial Grass Company Nationwide
Really friendly staff
Really friendly staff , fast delivery and great prices too. I will be shopping here again in the future.
29 April 2026
Reply from The Artificial Grass Company Nationwide
Thank you Tim, for your kind feedback and 5-star review! We’re really pleased to hear you were happy with our service, delivery, and prices. We look forward to serving you again in the future.
Kind regards,
The Artificial Grass Company Nationwide
Great company
Great company. Got exactly what I ordered and on time with great value. The quality is fantastic. Highly recommend getting your artificial grass here. We got the Milan deluxe. 👍👍👍
31 March 2026
Reply from The Artificial Grass Company Nationwide
Thank you James, for your 5-star review! We’re so glad you’re happy with your Milan Deluxe grass, the quality, and service. We really appreciate your recommendation!
Kind regards,
The Artificial Grass Company Nationwide
Lovely looking artificial grass
Lovely looking artificial grass. Good quality. Just had it laid.
Arrived quickly.
6 April 2026
Reply from The Artificial Grass Company Nationwide
Thank you Gillian Saunders, for the 5-star review. We’re delighted to hear you’re happy with the quality and appearance of the artificial grass. We really appreciate your support and hope you enjoy your new lawn.
Kind regards,
The Artificial Grass Company Nationwide
Fast service and excellent products!!
8 April 2026
Reply from The Artificial Grass Company Nationwide
Thank you Mr Stuart, for your kind feedback. We’re delighted to hear that you were happy with both our service and the quality of our products.
Kind regards,
The Artificial Grass Company Nationwide
Sample arrived on time
1 April 2026
Reply from The Artificial Grass Company Nationwide
Thank you Michelle, for your feedback. We’re glad to hear your sample arrived on time and appreciate your 5-star review.
Kind regards,
The Artificial Grass Company Nationwide
Disappointed but kept it in the end.
Just got my delivery and after opening it looked terrible.. looks like someone has been ripping the back with a Stanley knife and battered the back.. definitely not what you expect from a new £300 piece of fake grass.. I emailed them and they said it’s ok.. well they never appreciated that I paid for a new piece not a battered piece so I’ll have to send it back and get a refund , as it would be hard to roll up and send back. They offered £30 off to keep it so I decided to keep it as it would be hard to roll it back up to send back.
1 April 2026
Unprompted review
Reply from The Artificial Grass Company Nationwide
Hi Peter,
Thank you for your review. All feedback has been noted. As my colleague mentioned, the scuff marks do not affect the actual pile or quality of the artificial grass.
We’re glad to hear you have decided to keep the grass. Enjoy your garden, and we hope to do business with you again in the future.
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