The Artists’ Quarter have been our go to for many art purchases for our home with our favourite artist, Gary Walton. A very fair priced company with excellent communication, rewarding loyalty and p... See more
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Review summary
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Reviews shaping this summary
Absolutely outstanding customer service. Because this item was SO much cheaper than anywhere else I was concerned it might be a scam, or they might not have stock, so I messaged as it was for an impo... See more
Ordered painting which was for my bedroom wall as I am massive Catherine Stephenson fan, I have several of her paintings. It took a while to dispatch but I emailed as it was time sensitive to us bein... See more
My wife and I own a holiday home in Norfolk. Being on the coast we like seaside pictures. The Artists quater have provided us with a number of lovely pictures giving us that holiday feeling in every r... See more
Company details
Written by the company
Discover exceptional artwork at competitive prices from a company that is as passionate about our customers as we are about art. We proudly feature pieces by some of the UK’s best-selling artists, including Louise Luton, Adam Barsby, Claire Baxter, Catherine Stephenson, Anna Schofield, and many more. As a family-run business based in Burnley, East Lancashire, we are dedicated to providing quality and service. To read over 5,000 reviews from our verified customers, please visit [The Artist's Quarter Reviews](https://theartistsquarter.co.uk/pages/reviews000).
Contact info
United Kingdom
- theartistsquarter.co.uk
4.6
Excellent
231 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 57% of negative reviews
Typically replies within 1 month
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Cheap Art for Top Prices
They are selling the Harbour Cafe by Richard MacNeil, normally £175, now in the sale for £159.99.
The Range are selling it for £11.26 (sale price, normally £22.99)
The framed print is the same measurements.
Go figure!!
19 March 2026
Unprompted review
Reply from The Artists' Quarter
It’s quite clear that the two items being compared have not actually been looked at properly, because they are completely different pieces.
Rather than relying on assumptions, here are the links so this can be judged accurately:
Theirs:
https://www.therange.co.uk/home-furnishings/picture-frames-and-wall-art/posters-prints-and-visual-artwork/canvas-art/framed-art-work/macneil-quayside-framed-art#489209
Ours:
https://theartistsquarter.co.uk/products/harbour-cafe-by-richard-macneil?_pos=4&_sid=70caa1d8a&_ss=r
Even a quick comparison makes it obvious these are not the same product. Theirs is Quayside. Ours is Harbour Cafe. Different artwork entirely, not a variation of the same piece.
Beyond that, the physical differences are significant and cannot be ignored. Our piece measures 111 cm x 56 cm, making it over 40% larger by surface area than the alternative referenced. It also weighs 8 kg, compared to just 1.3 kg for the other item, meaning it is over six times heavier. That difference alone tells you these products are not built to the same standard or using the same materials.
There is also a clear distinction in construction and origin. Our piece is UK-made, produced to a far more substantial specification with a solid frame and overall finish to match. The alternative appears to be a lightweight, mass-produced import, set in a thin and basic frame. These are fundamentally different levels of product, not like-for-like options.
The issue here is not a matter of opinion, it is one of accuracy. A public comparison has been made between two items that differ in image, size, weight, build quality, and manufacture, yet are presented as though they are directly comparable. That creates a misleading impression for anyone reading the review.
Reviews are, of course, entitled to be critical. What they should not do is present inaccurate comparisons as fact, particularly when the differences are this clear and this significant.
If a comparison is going to be made, the minimum expectation is that it is between genuinely equivalent products. In this case, it quite plainly is not.
This is why the review is not just negative, but unfair and misleading.
This is exactly where platforms like Trustpilot fall down. Reviews like this are published and left visible despite being based on comparisons that are, at best, misunderstood and, at worst, misleading. That creates a false impression for future customers who are not given the full context.
Excellent customer service
Kath was absolutely fantastic, my order was running slightly late and Kath went above and beyond to resolve the problem, and was absolutely lovely to deal with. Thank you!
13 March 2026
Unprompted review
Our ordering was easy but !
Our ordering was easy and the despatch quickly with good information on its arrival.
But unfortunately it was damaged I let them know the same day ,the initial reply to my email and call was good. But after that it was awful ,conflicting information on the replacements arrival and when I tried a chat box conversation for help (as my emails were rarely answered),they didn't help at all and told ME to contact the owner ( who was the one not replying ) as it obviously wasn't something they were prepared to do !!
After 3 long weeks a replacement was sent ....but not without alot of hassle....and as for discount for the disappointing service.. NO that was obviously never going to happen.
10 February 2026
Unprompted review
I recently purchased a painting and the…
I recently purchased a painting and the entire experience was fantastic from start to finish. The service was professional, friendly, and efficient, with great communication throughout. Delivery was right on time and the painting arrived perfectly packaged in flawless condition — a true 5-star experience.
4 March 2026
Unprompted review
Would highly recommend purchasing from…
Would highly recommend purchasing from the Artist Quarter. Communication, packaging & delivery were all great and the picture ordered was of high quality & just what I was looking for. Will definitely be adding to the collection 😍
20 February 2026
Unprompted review
Fast delivery
Fast delivery! Love our picture of a fox red lab!! Definitely recommend !!
25 February 2026
Unprompted review
Lovely artwork
Our company renovates properties for the use as our own holiday lets. We were in the midst of refurbishing one of them and I stumbled across The Artist Quarter when I was looking for quality pictures.
We went with a selection of Adam Barsby pictures of a girl with a dog in black frames. They are perfect and really have give the property the look we were trying to achieve. They arrived via APC and were well packaged.
Would certainly use again as I have a three bedroom property which needs refurbishing from top to bottom and will need artwork so will be sure to come back for some more in the future.
13 January 2026
Unprompted review
Saw the Pastures New panel in a country…
Saw the Pastures New panel in a country pub and was so impressed we ordered one for our home. Ordering was very easy and item was dispatched and delivered in good time, the packaging was excellent and ensured the item was not damaged in any way. It’s up on the wall and we love our new art work. Will definitely buy from The Artist’s Quarter again 😎
16 January 2026
Unprompted review
Excellent Highly Recommend
Excellent Highly Recommend
We purchased a specific print in a frame for an engagement gift. Item was received on time it was packed so well and protected. The Customer service/feedback is first class - if you are looking for the perfect gift I would not hesitate to order from them. I will definitely use them again
20 January 2026
Unprompted review
Fantastic
I placed 2 orders. Both have been delivered and were well-packaged. Despite courier issues (not TAQ fault) Tim went the extra mile in ensuring prompt delivery resolution. I will use again.
1 December 2025
Unprompted review
Placed an order over 14 days ago
Placed an order over 14 days ago. No communication since. It states "order not fulfilled" but no refund?
27 November 2025
Unprompted review
Reply from The Artists' Quarter
This order was delivered on the 14th working day, which is within the delivery timescale clearly stated at the point of purchase and on the order confirmation.
While it did take the full quoted timeframe, it was not overdue and no refund was due.
We always aim to deliver sooner where possible, and we appreciate patience when items reach the latter end of the stated schedule. For accuracy and fairness to future customers, it would have been helpful for the review to reflect that the order was delivered within the advertised timeframe.
Well wrapped for Transportation
Very reasonable pricing well packaged to stop damage would use again.
2 December 2025
Unprompted review
Zero communication
Pictures are good and a decent.price but communication is awful once you've ordered. Waited a month, zero communication despite multiple emails which were just ignored.
17 November 2025
Unprompted review
Really quick delivery
Really quick delivery. The cheapest that I had found this branded item online. Great communication and quality item as expected.
Would definitely use this company again!
10 November 2025
Unprompted review
No refund label or refund!!
Item was unsuitable so contacted the company for a return, no return labels so arranged my own DPD delivery, no acknowledgement or refund provided, two chaser emails later!
Re the response from The Artists Quarter, the self arrangement collection was on the 3rd November, to date (14th November) I haven’t received a refund! And Customer service did not even acknowledge my chaser emails until I complained via this review. My experience is exactly as I described. Do not purchase from the site unless you are 100% sure you want to keep the item. In addition to the further feedback below, I did conduct my return exactly as per the Artist Quarters procedure after emailing them and am waiting for a refund 11 days later. My main complaint is the lack of engagement and the ‘blame the customer’ email I received. A simple ‘sorry for the delay’ and we will try and fix this, would have been a better approach.
29 October 2025
Unprompted review
Reply from The Artists' Quarter
Hi Robina,
Thanks for your review. We’re sorry you feel this way, but your comments don’t reflect what actually happened.
Our Terms & Conditions clearly state that we don’t provide free return labels, which is why we advised you to arrange your own return — something you acknowledged at the time. We also make it clear that refunds can take up to 14 working days to be processed once an item is received back with us.
Your parcel arrived only recently, and your refund is currently being processed well within the stated timeframe.
We understand returns can be frustrating, but leaving a 1-star review when we’re following the exact policy shown at checkout is unfair and doesn’t accurately reflect our service.
Kind regards,
The Artists Quarter Team
edit for customers reading this review........While we understand that this reviewer had their own perspective, we’d just like to highlight that we have over 50,000 satisfied customers and thousands of positive reviews both on our website and on Trustpilot. We do, of course, accept returns as long as they’re sent back in line with our policies, which are really very simple. We’re always here to help, and it’s entirely up to each customer to decide if our straightforward process works for them. Thanks for understanding....(there hasn't been a delay - nothing to apologise for - you've made your point though)
Really good Website
The ordering process was straightforward, and the response time was quick. The packaging was excellent, and the delivery was also quick.Additionally, pricing is very competitive and I will
definitely be a returning customer.
23 September 2025
Unprompted review
Delighted with my purchase
Delighted with my purchase. Had to wait a while to get it. But well worth it. 😍
3 October 2025
Unprompted review
Brilliant company
Brilliant company. I have had a number of pictures and they are always delivered within the timescales and are fabulous quality. Would definately recommend.
20 September 2025
Unprompted review
Great people
I ordered a picture for my wife's birthday from the Artists Quarter. I found the people there so helpful and friendly which made the process easy and enjoyable. The communication was great and the picture was really well packaged. Will definitely use the Artists Quarter again. Thank you.
4 September 2025
Unprompted review
Happy customers
We saw the gin picture at a neighbours house. We fell in love with it. We decided to order it for our new kitchen dining room. It came within the stated time . Everyone loves this picture . Very happy customers
17 October 2025
Unprompted review
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