The Artists' Quarter Reviews 

231
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 62 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the artwork, noting that the beautiful prints arrive quickly in secure packaging with competitive pricing. Buyers consistently describe the ordering process as smooth and straightforward, expressing high satisfaction with both the products and the helpful customer service. However, some people mentioned experiencing frustrating delivery delays, missing parcels, and occasional communication challenges when trying to obtain updates or resolve issues regarding their orders. A small group of consumers also noted instances where items encountered courier transit issues or required extra support to resolve delivery problems.

What people talk about most

Product

People report positive experiences with product, expressing immense satisfaction with the stunning quality... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting prompt arrival times and... See more

Quality

Consumers find quality to be positive, regularly noting that the pictures look amazing, arrive in perfect... See more

Order

Reviewers highlight positive aspects of order, noting that everything from the initial purchase to delivery... See more

Service

Clients share positive opinions on service, frequently praising outstanding assistance, competitive pricing,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The Artists’ Quarter have been our go to for many art purchases for our home with our favourite artist, Gary Walton. A very fair priced company with excellent communication, rewarding loyalty and p... See more

Rated 5 out of 5 stars

Absolutely outstanding customer service. Because this item was SO much cheaper than anywhere else I was concerned it might be a scam, or they might not have stock, so I messaged as it was for an impo... See more

Rated 5 out of 5 stars

Ordered painting which was for my bedroom wall as I am massive Catherine Stephenson fan, I have several of her paintings. It took a while to dispatch but I emailed as it was time sensitive to us bein... See more

Rated 5 out of 5 stars

Don’t know where to start. This is the most beautiful picture I’ve ever seen it is the double of my dog. Quick delivery well packaged overall excellent highly recommend the site to anyone ⭐️⭐️⭐️⭐️⭐... See more


Company details

  1. Art dealer

Written by the company

Discover exceptional artwork at competitive prices from a company that is as passionate about our customers as we are about art. We proudly feature pieces by some of the UK’s best-selling artists, including Louise Luton, Adam Barsby, Claire Baxter, Catherine Stephenson, Anna Schofield, and many more. As a family-run business based in Burnley, East Lancashire, we are dedicated to providing quality and service. To read over 5,000 reviews from our verified customers, please visit [The Artist's Quarter Reviews](https://theartistsquarter.co.uk/pages/reviews000).


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

231 reviews

5-star
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2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 57% of negative reviews

Typically replies within 1 month

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4.6

All reviews

(231)

56 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Absolutely amazing all round

I was impatient about delivery as I'd spent a month renovating my bedroom and was desperate for these pictures! My query regarding delivery was handled very professionally and the response was immediate. I cannot fault this company. The pictures arrived very well packaged and were even better than the photos on the website. Absolutely stunning and I'm delighted with my purchase. Thank you so much!

16 September 2025
Unprompted review
Rated 3 out of 5 stars

Well I like to shop at smaller…

Well I like to shop at smaller retailers when possible. I bought a picture for friends birthday. It said shopping for smaller items about 4 days and yet it's now nearly 14 and they have just started getting it ready to post. Hmmmm. Oh well have now missed my friends birthday even with the 4 or even up to 7 days from purchase it still stood a chance of getting there but not now. Ho hum. I didn't want to buy super early but figured that it would be there in time. Sadly I won't be buying here again.

29 August 2025
Unprompted review
The Artists' Quarter logo

Reply from The Artists' Quarter

Hi,

Thank you for your comments. While we appreciate feedback, we do want to make sure the facts are clear.

Our delivery information is set out in our terms and conditions and is also shown on our website at the point of purchase. Most items arrive within 7–10 working days, and larger, bespoke, or glazed pieces can take up to 14 working days. Your order falls within those timescales, so although we fully understand your frustration about missing the birthday, the order has been processed and despatched in line with the delivery schedule we provide to every customer.

If a specific delivery date is required, we always ask that customers let us know before ordering so we can do our very best to meet the deadline. Without that notice, we can only work within the stated timeframes, which we have done in this case.

You also haven’t provided your name or order details, which means we cannot properly investigate this matter or comment on the exact timings of your order. We would encourage you to contact us directly with your order number so we can check everything fully for you.

We are a small independent business and always aim to be transparent about how long items may take, particularly as many of the pieces we sell are carefully made, finished, or glazed before being sent. Whilst it’s disappointing to read that you won’t be shopping with us again, we hope you’ll understand that what you’ve described does not reflect a failure on our part, but rather the natural delivery timescales we clearly state upfront.

Rated 5 out of 5 stars

Very impressive!

This company excel in both choice and pricing, also offering amazing customer service from order to delivery. I found this company on line about a year ago and have purchased a number of pieces from them; they will definitely be my first choice in the future.

19 July 2025
Unprompted review
Rated 5 out of 5 stars

Great choice of art at reasonable…

Great choice of art at reasonable prices. I have purchased quite a few pictures from this company, most recently Marley, which is a lovely glazed picture of a rabbit. Fast delivery and well packaged. I would definitely recommend this company for great wall art to decorate your home.

25 July 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience. Ordered online which was easy. Prices very competitive and products came sooner than expected and were very well packaged and exactly as described. I would definitely recommend.

14 July 2025
Unprompted review
Rated 4 out of 5 stars

Great pics

Great pics. Although delivered order was not correct, this was easily rectified by a great team.
Nice to deal with a business which responds straight away to emails and answers the phone too. Soon rectified the initial error in polite and professional manner.

21 July 2025
Unprompted review
Rated 5 out of 5 stars

Quick response to my order enquiry

I was slightly worried my order wouldn't arrive in time for this weekend, I contacted the team by email to ask when my order would come, they was quick to respond and told me my order would arrive by end of the week. My order arrived as they promised which was great, however it was the incorrect picture i ordered :( I was so gutted as this was a gift for someone and i needed by the weekend. However the team come back to me quickly this morning and i'm very grateful they are shipping my original order to me. Thank you so much again for sorting so quickly for me and great customer service.

19 July 2025
Unprompted review
Rated 5 out of 5 stars

Ordered my pic from Artist…

Ordered my pic from Artist Quarter.....it arrived slightly late..but cannot be helped..it was SO SO worth the wait!!....only one word
.STUNNING..its up on my newly decorated room....and has the WOW factor...cant stop looking at him....

18 July 2025
Unprompted review
Rated 5 out of 5 stars

Found the most amazing picture and…

Found the most amazing picture and couldn't resist!! There was a discount on it which made it even better!( it was considerably cheaper than other sites I'd seen it on) the website was easy to navigate and payment was quick and easy, communication was very good and delivery date and time were followed. The picture was wrapped so well, I had been worried about the glass not arriving in one piece but I needn't have worried! Very impressed with the whole experience, would highly recommend!

1 July 2025
Unprompted review
Rated 5 out of 5 stars

The Artists’ Quarter

The Artists’ Quarter has an easily navigable website, with lovely pieces available to purchase. We are really happy with the artwork we chose. From ordering to delivery, the whole process was smooth and we will definitely order again.

30 June 2025
Unprompted review
Rated 5 out of 5 stars

We are really happy with our picture-…

We are really happy with our picture- I’m still thinking- we have it hanging up with an elephant, lion & and a giraffe- the delivery was prompt and the painting arrived impressively protected in bubble wrap. I can highly recommend purchasing from the artists quarter

24 June 2025
Unprompted review

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