Excellent Service Every Time! I’ve used TCN so many times and it has never disappointed. The delivery is always super fast, I usually receive my gift cards within just a couple of minutes! It’s c... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I initially purchased a gift card for a client who had travelled to Brisbane for treatment after an unexpected diagnosis. I was then blown away when I won the monthly gift card swap, that I was able t... See more
Company replied
We love using card.gift for our staff gift cards. It’s quick, convenient, and always reliable. Orders are processed smoothly, and the regular updates make it easy to track everything. Great service an... See more
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I love that you can preview. your animated digital e-card opening and make changes before sending. I also love how this is sent to the recipient almost immediately after you make the purchase. (Other... See more
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Company details
Written by the company
Based in Melbourne, Australia, The Card Network was founded with one purpose, to inspire the way people gift. We design gift cards for gifting, and we design systems to make it easier for gifts to be given. Why? Because we know it is more than a gift card. It could be a thank you, happy birthday, I love you or even a welcome to the world! Either way, it's so much more than a gift card. It is a chance to provide happiness and gratitude, and there is nothing better than that.
Contact info
Australia
- thecardnetwork.com.au
3.5
Average
444 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 73% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
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Reply from The Card Network
Hi Mikhaela,
Thank you for taking the time to share your feedback. We're pleased to hear you found the process very easy both to purchase and use. Creating a simple and seamless experience is exactly what we aim for. Thanks again for your support.
Kind regards,
The Card Network
Another $50 lost in space!
As I am interstate, I purchased an Uber Gift Card for my son, who then activated and had to put in our family shared account. ( which was the only way to use the uber card) There is no record of this being credited to my Uber account. I wrote to the support desk for the card network asking for a refund, I have not received either an acknowledgement or response. $50 just floating around with no responsibility or recognition from Card.gift
Don’t bother, is my advice. Going around in circles !
13 June 2026
Unprompted review
Reply from The Card Network
Hi Irene, we're sorry to hear about your experience and understand how frustrating this situation would be, particularly when you're unsure what has happened to the gift card balance.
We'd like the opportunity to look into this further for you. If you're comfortable, could you please provide your customer support reference number, order number, or any additional details relating to the gift card? This will help us investigate the matter and better understand what may have occurred.
Thank you for bringing this to our attention.
Warm regards,
The Card Network
Great product
Thank you very much for efficent service as always.
Look forward to buying more mastercard giftcards from your company in the future
19 June 2026
Unprompted review
Reply from The Card Network
Hi Richard,
Thank you for the kind words. We’re glad to hear you’re happy with the efficient service and that it continues to meet your expectations.
We look forward to doing business with you in the future and greatly appreciate your ongoing support.
Warm regards,
The Card Network
Reply from The Card Network
Hi there,
Thank you for taking the time to share your feedback. We’re happy to hear you had a great experience with our services. Thank you for your support.
Kindly,
The Card Network
Reply from The Card Network
Hi Britt, we're sorry to hear that you feel this way.
We'd welcome the opportunity to better understand your experience and assist with any issues you may have encountered. If you're comfortable, please provide your order number or customer support reference number, or contact our customer support team via email at support@card.gift and we'll be happy to look into the matter further.
Warm regards,
The Card Network
I have contacted TCN at least twice, not hearing back from them
I have contacted TCN regarding A. not being able to see my card, gifted to my, my daughter was able to fix it, she had the wrong phone number (I never heard from them anyway and this was in February)
B. Why my Woolworths transaction was declined. Haven't heard from them, I just got the same autogenerated message that I got all those months ago
27 May 2026
Unprompted review
Reply from The Card Network
Hi Lee, thank you for taking the time to share your feedback.
We're sorry to hear about the difficulties you've experienced and understand how frustrating this would be. We've looked into the matter and can see that our customer support team has been in contact and is currently working to investigate and resolve the issue relating to your card.
We appreciate your patience while this is being worked through and understand your concerns regarding the communication you've received to date. Our team will continue assisting you and working towards a resolution.
Thank you for bringing this to our attention.
Warm regards,
The Card Network
Great chilling out with the boys brah…
Great chilling out with the boys brah but great job
23 May 2026
Unprompted review
Reply from The Card Network
Hey Annie,
Thank you for the kind words. We're glad to hear that you had a positive experience with us.
Kindly,
The Card Network
Part Order recieved with no…
Part Order recieved with no explanation.
I ordered 25 gift cards and have received only 10. I have emailed Support and attempted to call The Card Network without any luck. What am I to do now?! You can't speak to anyone because the phone cuts after 15-minutes - I've called several times.
The reply from the support email was vague and unhelpful. Now, after having posted by review I finally was able to speak to a real person - a call that took 23 minutes before I received assurance the matter was being resolved. It turns out the missing cards - being Prepaid Mastercards - were sent separately to the others and their processing timeframe was "different" to the others. I finally received the second batch ten days after receiving the first. I am not sure the fact that the cards are dispensed at different times is was something clearly stated when I placed my order.
15 May 2026
Unprompted review
Reply from The Card Network
Hi Lau, thank you for your review and bringing this to our attention.
We’re sorry to hear about your experience and understand how concerning this would have been, especially when only part of your order was received.
We’d like the opportunity to look into this further for you. If you’re comfortable, could you please provide your order number or customer support reference number so our team can investigate what has occurred and assist further.
We also apologise for the difficulty you experienced when trying to contact our support team and appreciate your patience while this is being looked into.
Warm regards,
The Card Network
No birthday present
Ordered digital gift for birthday today , birthday boy has not received it as yet poor service,cant call anyone on weekend for follow up.
10 May 2026
Unprompted review
Reply from The Card Network
Hi CC, thank you for your feedback.
We're sorry to hear about your experience with us. Regarding your digital gift card, all digital gift card orders go through a security review process and may take up to 48 hours to be processed. While we understand this can sometimes be frustrating, these checks are in place not only for fraud prevention, but importantly to help protect our customers and their payment information. Customer safety is a major priority for us and we appreciate your understanding.
If you are still experience any issues with your gift card order, we'd love to take a look at it for you. If you can please reply with your Customer Service ticket number, I'll be able to liaise with our CS team regarding your order and look to fix this for you as quickly as possible.
Warm regards,
The Card Network
Absolutely disgusted. Avoid at all costs
Absolutely disgusted.
Bought an online Visa card and received nothing in return . This is the second time I have dealt with this company and they are absolutely shocking.
If you don’t chase things up, you lose your money.
If you try and ring, the answering service says you can only be on hold for 15 minutes and after 15 minutes you get disconnected and offered the option to email them.
This loop keeps repeating itself.
Eventually, I got through to an operator and made it very clear I wanted a full refund immediately.
In fairness, the operator was very helpful. In fact I feel quite sorry for her, having to work for such a shocking organisation.
Be aware that gift cards in the supermarkets are often supplied by this company, they come disguised as many different companies but the cards are supplied by TCN. Make sure you read the back of the physical card / packaging if you buy in store. And if you are buying online be very careful to avoid this company as they are absolutely disgraceful and leave a very bad taste and bad experience behind.
3 May 2026
Unprompted review
Reply from The Card Network
Hi Abe, we’re sorry to hear about your experience and understand how frustrating this would have been.
Yes with all digital gift cards, there is a review process which can take up to 48 hours to complete before delivery. We understand this may be frustrating to wait, however this is in place for protect the security of our customers.
In some cases, there may also be issues with gift card delivery which can usually be resolved by our support team through verifying order details and resending the card where required.
We’d like to reassure you that we are a legitimate gift card provider and work with a wide range of retail partners across Australia. We appreciate your feedback regarding wait times and communication, and we’re sorry this experience did not meet expectations, we are always looking to improve in these areas.
If you are still experiencing issues receiving your gift card, please contact our support team at support@card.gift or reply with your Customer Service ticket number here and and we’ll be happy to investigate this further for you.
Warm regards,
The Card Network
if there were 0 stars i would tick…
if there were 0 stars i would tick that. I had a very disappointing experience dealing with this card network. The customer service namely corresponding with Jarlo was poor from the start—staff came across as rude, dismissive, and unwilling to listen. The interaction felt rushed and abrupt, with no effort made to properly understand or resolve my issue.
What stood out most was how rigid their approach was. There was absolutely no room for negotiation or flexibility, even in situations where a reasonable solution could have been reached. It felt like they were following a script rather than genuinely trying to help.
To make matters worse, I was unable to escalate the issue. There seemed to be no clear pathway to speak with someone more senior or to have my concerns reviewed further. Overall, the experience lacked any sense of goodwill toward customers, leaving me frustrated and dissatisfied.
1 April 2026
Unprompted review
Reply from The Card Network
Hi there, thank you for taking the time to share your feedback. We’re sorry to hear that your experience with our customer service team left you feeling frustrated and unsupported.
We understand how important it is for customers to feel heard and assisted throughout the support process, and we’re disappointed to hear that this was not your experience. We’d really appreciate the opportunity to look into this matter further and better understand what has occurred.
If you’re comfortable, could you please provide your order number or customer support reference number so our team can investigate this further and follow up accordingly.
Warm regards,
The Card Network
The recipient never got their voucher
The recipient never got their voucher, and The Card Network never responded to the ticket I submitted.
*** It's easy to come online after the fact and pay lip service for the sake of optics, but what matters is the service delivered during the process of fixing the actual issue. I sent multiple emails, called during hours, only to get an answering machine telling me to call during hours. This happened two or three times. Finally I got an answer and the issue was fixed but only through great effort on my part, not the part of the card network.
7 April 2026
Unprompted review
Reply from The Card Network
Hi Stephen, we’re sorry to hear about your experience and understand how frustrating this would have been.
We’ve looked into this further and can see the gift card issue has since been resolved with our support team. We apologise for the inconvenience caused during the process and appreciate your patience while this was being worked through.
Warm regards,
The Card Network
Zero - Scam. Lost $500
Zero. Title: Extremely concerning experience – avoid.
I am raising this with ACCC and NSW police Cyber.
I had the worst experience with - The Card Network / Card.Gift. DO NOT UTILISE THIS SERVICE.
I purchased a $500 gift card which was marked as ‘delivered’, however the recipient never received it.
When I raised this, the response I received was that the issue was due to our IT being ‘compromised’, with no clear evidence or resolution provided.
At this stage, I am out of pocket $500 with no outcome. I have to go to the police and raise with the ACCC. I will not stop until this is resolved and will continue to spread the experience I have with this so called business.
I would strongly recommend others do not proceed with using this business and ensure they fully understand the risks before using this service.
17 March 2026
Unprompted review
Reply from The Card Network
Hi Jenny, thank you for your feedback. I'm sorry to hear about your experience with us. I can see that our customer support team has since resolved this issue with you.
If you require any further assistance, please don't hesitate to reach out.
Warm regards,
The Card Network
Was easy to navigate the website to…
Was easy to navigate the website to order
3 March 2026
Unprompted review
Reply from The Card Network
Hey Fiona,
We're happy to hear that you found our website easy to navigate. Thank you for the positive review.
Warm Regards,
The Card Network
Good really really enjoyed it
4 March 2026
Unprompted review
Reply from The Card Network
Hi Kiera,
Thank you for the kind words. We're glad to hear about your positive experience.
Kind Regards,
The Card Network
Reply from The Card Network
Hey Kim,
Thank you for the positive review. We're glad to hear that you enjoyed your experience.
Warmest,
The Card Network
The experience was great
The experience was great, but what really made it for me was how easy check-in process and the follow-up emails. It shows they actually think about the customer journey from start to finish."
6 March 2026
Unprompted review
Reply from The Card Network
Hi Matthew,
We're glad to hear you had a positive experience with us. We absolutely do value the customer journey, we're glad that you found every step easy to follow.
Kind Regards,
The Card Network
Design Your Own - Physical Card
I had a wonderful experience ordering from this gift card company. The personalisation option made it really special—I was able to include a beautiful message for the couple, which added such a thoughtful touch to the gift.
I also chose express post, and the card arrived right on time, which was a huge relief with the wedding coming up. The whole process was smooth and easy, and the finished card looked lovely.
Most importantly, it was very well received by the happy soon-to-be married couple! I would definitely use this service again and highly recommend it to anyone looking for a meaningful and convenient gift.
5 March 2026
Unprompted review
Reply from The Card Network
Hey Liz,
Wow, thank you for such kind words! We're so happy to be both a meaningful and convenient gifting option for you. Our custom gift cards are certainly a great option for personalized gifting.
Warmest,
The Card Network
Easy to navigate and understand
Easy to navigate and understand. Easy access to support!
5 March 2026
Unprompted review
Reply from The Card Network
Hi GeRo,
Thank you for the kind words! We're happy to be an easy and simple gifting solution for you.
Warm Regards,
The Card Network
It was simple to use and I did multiple…
It was simple to use and I did multiple transactions. When I did need assistance customer service was excellent to communicate with and helpful with resolving an issue!! Myself and the gift recipients loved the card and the personal touch!!
27 February 2026
Unprompted review
Reply from The Card Network
Hey Zoe,
We love reading reviews like this! Our customer service team is amazing, we're glad to hear that you had a positive experience with them.
Kind Regards,
The Card Network
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