The Elephant in the Room Gifts Reviews 

245
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 112 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and thoughtful selection of products, often beautifully packaged. Many people highlight the excellent service, noting the staff's helpfulness and personalized touches like sending photos of prepared packages. Reviewers frequently mention the super quick delivery, making the overall ordering process very easy and efficient. Consumers appreciate the thoughtfully curated gifts, designed to support individuals during difficult times, often bringing comfort and delight. The overall experience, from ordering to receiving, is described as seamless and a pleasure, reinforcing commitment to customer satisfaction.

What people talk about most

Product

Consumers find product to be positive, with many reviewers praising the beautiful, high-quality, and... See more

Service

Customers had positive experiences with service, consistently praising the top-quality, five-star service... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the prompt and super quick... See more

Staff

People report positive experiences with staff, consistently praising their helpfulness, friendliness, and... See more

Quality

Users describe positive interactions with quality, consistently praising the high quality of products and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What a beautiful website. I made up a care box for a family member. I received a photograph of the box made up before posting, which I thought was a lovely touch. The care box arrived beautifully pack... See more

Company replied

Rated 5 out of 5 stars

I had a fantastic experience with The Elephant in the Room in Co. Cork. When I called, I spoke with a lovely lady named Róisín, who was incredibly friendly, helpful, and professional. She took the tim... See more

Company replied

Rated 5 out of 5 stars

Thoughtful gifts for someone going through a very difficult time. I love the idea of all these gifts in the one place, beautiful quality, and thoughtfully selected. Easy to choose and send in a love... See more

Company replied

Rated 5 out of 5 stars

Absolutely amazing, unique and truly kind Irish company that put live into their gifts. I'm so glad I found them. When you or you're family are going through an illness, to have this service is availa... See more

Company replied


Company details

  1. Gift shop

Written by the company

We aim to create a one-stop shop where useful gifts for cancer and other critical ill patients are available. Where thoughtful and meaningful gifts, especially curated for loved ones facing physical or mental challenges have been researched and sourced. We prioritize working with local suppliers, many who have faced their own health challenges. As a result, their products come from a genuine place of care and understanding. Some of our collections are designed to uplift spirits for those who find solace in humor. We offer a lighthearted approach to facing life’s toughest moments, because sometimes, laughter really is the best medicine. For those who aren't afraid to confront the 'elephant in the room,' we offer the opportunity, to give it the proverbially two fingers! We also haven’t forgotten the incredible caregivers. Whether they’re medical professionals, friends, or family members, whose support often goes unnoticed. The ripple effects of one person's illness can reach far and wide. Recognizing that each journey is unique, we’d love to hear about anything that has helped you along your path. Your stories and suggestions could inspire and assist others traveling a similar road.


Contact info

4.9

Excellent

TrustScore 5 out of 5

245 reviews

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4.9

All reviews

(245)

107 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent products and speedy service

Very speedy delivery and lovely packaging. Thank you so much, Róisín. Continued success with your business.

6 June 2025
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Reply from The Elephant in the Room Gifts

Thank you so much Anne Marie for taking the time to leave a review and to give us a wonderful 5 stars! Your feedback is very much appreciated, as are your good wishes. Thank you again. x

Rated 5 out of 5 stars

The personal service .

The personal service .

Having purchased an item, I discovered I had an incorrect delivery address. I immediately emailed and immediately received a reply, Roisin rectified the situation and I received the beautiful deck of support cards today, also beautifully wrapped. Just a very thoughtful gift site when you're struggling to find the appropriate gift for someone special. Well done 👍

29 May 2025
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Reply from The Elephant in the Room Gifts

Thank you so much for such a heartfelt review Deirdre. It always a pleasure to be of extra assistance whenever we can. Our customers can often be distracted and mistakes are so easily made. Your feedback really helps us as well as other potential customers, so thank you again.

Rated 5 out of 5 stars

Excellent service !!

Excellent service.
Brilliant website with lots on offer. Decent products and good prices. Got a beautiful cherry pink blanket and thermal socks. Really fast delivery.
Would highly recommend this company.

23 May 2025
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Reply from The Elephant in the Room Gifts

Many thanks for your review Veronica. It alway means a lot to us when customers take the time. The feedback helps us along with others considering using us. I agree 100% with you on the blankets and socks. They are fabulous, so good choice! Thanks again.

Rated 5 out of 5 stars

Received my order today

Received my order today. The " Bad hair day " Cap. I am more than impressed. The Quality, packaging , price & service are 100% . I will definitely be buying again . Well done 👏🙌

27 May 2025
Unprompted review
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Reply from The Elephant in the Room Gifts

Many thanks Saoirse for such a wonderful review! Can't ask for more than 100% but having said that, we are always making improvements! It would be a pleasure to have your custom again although the preference would be that you didn't need us.😏 Thank you again.

Rated 4 out of 5 stars

The company/Roisin was very helpful

The company/Roisin was very helpful

22 May 2025
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Reply from The Elephant in the Room Gifts

Thank you Emmy for taking the time to leave a review. We really appreciate your feedback and are delighted that learn you were happy with the service. Thank you again.

Rated 5 out of 5 stars

A super fast and personal service

A super fast and personal service. Top marks. Thanks so much.

20 May 2025
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Reply from The Elephant in the Room Gifts

Top review Melanie! Thank you so much for taking the time to leave it. We appreciate every single review and its beneficial to those who might be considering using us. Thank you!

Rated 5 out of 5 stars

Excellent quality, 100%

Beautifully wrapped and recyclable wrapping. Everything is excellent quality (I bought the thermal blanket, mug , and hat),Very fast delivery. I love the fact that 100% of the mug cost goes to cancer. I’ll definitely be buying more from “The elephant in the room”,

20 May 2025
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Reply from The Elephant in the Room Gifts

Thank you Carmel for your wonderful review. Using recyclable materials is part of our ethos without compromising on quality or cost. Thank you so much for taking the time to leave a review. We really do appreciate it.

Rated 5 out of 5 stars

Purchased the mug in aid of Corks 96fm…

Purchased the mug in aid of Corks 96fm radiothon. 'Cancer can kiss my ass'
As a Cancer survivor I love all the humour around lots of their products.

19 May 2025
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Reply from The Elephant in the Room Gifts

Many thanks Michelle for your lovely positive feedback on our mugs and products in general. Humour is a tool for some and we try to cater for everyone's preferences. Thank you for taking the time.

Rated 5 out of 5 stars

The Elephant in the room

The variety of products available for people going through a very difficult time were thoughtful and will help ease some of side effects for those receiving cancer treatments.

10 May 2025
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Reply from The Elephant in the Room Gifts

Many thanks Catherine for taking the time to leave a review and such a positive one at that. Its very important to us, and of course for others. Your feedback is really appreciated. Thank you again.

Rated 5 out of 5 stars

Fabulous gifts 🥰

Got a beautiful mug and card for a friend that started chemotherapy. Arrived yesterday. Great gifts on website and load of choices.

9 May 2025
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Reply from The Elephant in the Room Gifts

Thank you Cathriona. We really appreciate you taking the time to leave a review and to let us know that you were happy with the choices available. It very important feedback for us. Thank you so much.

Rated 5 out of 5 stars

Mastectomy heart pillow

Was searching for this heart shaped pillow and found a local company here in Cork. My sister in law was scheduled for a Mastectomy and needed it asap. Omg what service, added to notes I really needed it by end of week and should have added I would pay the extra postage! My mistake. It was hand delivered to my door this morning, actually couldn’t believe the service. Highly recommend Rosin she gets it, the urgency of getting something to help someone else. I’ve now spoken about her company and service to everyone I’ve met. Amazing thank you so so much x

14 May 2025
Unprompted review
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Reply from The Elephant in the Room Gifts

Thank you so much for your kind and thoughtful review. I’m really glad I could help at such an important time and yes, we 'get it'! I truly appreciate you recommending us to others too and I hope your sister-in-law has had a smooth recovery. Thanks again. x

Rated 5 out of 5 stars

Top Service

Communication was top! Delivery on time. Product great! When I was concerned about getting it delivered on time, they did everything they could to assist. Recipient was thrilled. I'd recommend it wholeheartedly.

6 May 2025
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Reply from The Elephant in the Room Gifts

Many thanks for your fabulous review, Julie. Supporting people wherever we can is at the heart of what we do and your kind feedback means a lot. Thank you again.

Rated 5 out of 5 stars

Perfect gift

Easy site to manoeuvre around , prices were good. Promt delivery and beautifully packed. Got this for my childhood friend and she was delighted with it. A few tears were shed ( the hand made angel)and few laughs.
Thank you

28 April 2025
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Reply from The Elephant in the Room Gifts

Such beautiful & heartfelt feedback Siobhan, thank you so much. It means a lot to us to help you make that connection with your friend at such a difficult time. Thank you for sharing it with us. x

Rated 4 out of 5 stars

Fast and friendly service

Roisin replied to me straight away when I missed the section to put in a personal message, very happy. My gift was delivered really fast and the receiver loved it.

18 April 2025
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Reply from The Elephant in the Room Gifts

Thank you Denise. We always keep an eye out for the little things and were more than happy to help! Thank you for the feedback and of course, your custom. 🙏🏼

Rated 5 out of 5 stars

Great service and unique Gifts

Great service and the gift was loved by my mate in need of a lift

2 April 2025
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Reply from The Elephant in the Room Gifts

Thank you Des for taking the time to leave a review and we are delighted to hear that the gift was received well! You feedback is important to us, thank you! ❤️

Rated 5 out of 5 stars

Excellent service…would highly…

Excellent service…would highly recommend. A real personal touch receiving a picture of the gifts prior to delivery and also a lovely response email from Roisin…wishing me and the recipient all the best. It’s so nice to receive non-auto generated email! Thank you

26 March 2025
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Reply from The Elephant in the Room Gifts

What a lovely heartfelt review Stephanie! Thank you very much. We really value the importance of giving personal service at what can be a sensitive and anxious time. Thank you so much for taking the time to give us your feedback. 🙏🏼 ❤️

Rated 5 out of 5 stars

Lovely service

Lovely service. Very personalised and thoughtful

26 March 2025
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Reply from The Elephant in the Room Gifts

Thank you Tara for your kind words and for taking the time to leave a review. 🙏🏼

Rated 5 out of 5 stars

Excellent Service

We made an order for a staff member you was on leave and Roisin couldn't have been more accommodating, there was a error on the address and Roisin made sure it was dealt with and even when it couldn't be found she resent another package. Really excellent service will be ordering from here again!

31 March 2025
Unprompted review
The Elephant in the Room Gifts logo

Reply from The Elephant in the Room Gifts

Thank you for taking the time to leave such a lovely review. Yes it was a bit of a rollercoaster but we got there in the end! It was a pleasure to be in a position to help you out at a time that I know is anxious for everyone. 🙏🏼

Rated 5 out of 5 stars

Beyond and above 😊

Couldn't thank Roisin enough for her generosity and kindness for getting a parcel to my friend in Canada during postal strikes. Roisin went beyond and above. My friend absolutely loved the gift set and the oils have really helped her during her treatment. Would recommend these gift sets to all loved ones 💖

17 February 2025
Unprompted review
The Elephant in the Room Gifts logo

Reply from The Elephant in the Room Gifts

Thank you Aisling. It certainly was eventful but thankfully we made it in the end! Sincerely hope your friend is doing well and thank you for taking the time to leave a review. We really appreciate it! ❤️

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