The Healthy Horse Company Reviews 

65
TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

Consistently good service and very quick turnaround which is good as I'm no good at getting round to ordering on time! Good products which my horses will actually eat - many balancers make my horse... See more

Rated 5 out of 5 stars

South east grazing balancer arrived quickly and after trying the sample size have ordered a further 3kg. It seems to be agreeing with my two EMS horses really well and they definitely want to eat it.... See more

Rated 3 out of 5 stars

Great amino acid supplement. However, far too much plastic packaging, when other companies have moved to less wasteful pouches for everything. I would buy more from The Healthy Horse Company if they w... See more

Company replied

Rated 5 out of 5 stars

The Healthy Horse Company offer excellent products at a fair price. I have used the general balancer before and have just ordered the South East Balancer. The balancers are in powder form so there n... See more

Company details

  1. Animal feed shop
  2. Equestrian Shop
  3. Online Food Ordering Service

Written by the company

We are Equine nutrition consultants offering scientific forage analysis, bespoke feed plans, suppliers of supplements to build a balanced diet for your horse.


Contact info

4.1

Great

TrustScore 4 out of 5

65 reviews

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4.1

All reviews

(65)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Great service, fast and friendly, easy to deal with and delivery great.
Slight negative comment, a bit pricey and very limited on special deals or loyalty benefits.

Overall excellent 👍

9 September 2021
Rated 3 out of 5 stars

Next day delivery is not next day

Excellent service from the company but delivery very poor

27 August 2021
The Healthy Horse Company logo

Reply from The Healthy Horse Company

Dear Mary. Thank you for your feedback. I am glad you are happy with the service we provide, but unfortunately the courier DPD let us down on this occasion.

Rated 5 out of 5 stars

Great service & product every time

I have bought minerals and other supplements from Sally on numerous occasions, and have also ordered hay analyses from her in the past. Her customer service and product quality is spot on every time. Easy ordering and checkout online (great new website user experience!), very quick delivery, well-packaged goods, and consistent product quality. Many thanks!

26 August 2021
The Healthy Horse Company logo

Reply from The Healthy Horse Company

Thank you Kat. We are SO pleased you are enjoying the new webshop - we have and continue to work on improving our customer experience. Thank you for your continued support. Sally

Rated 5 out of 5 stars

Excellent service

Excellent service , the delivery driver had
Damaged my supplement tub and the company asked me what they could do to make it right and proceeded to send me a new tub .. very happy x

17 August 2021
Rated 5 out of 5 stars

Great stuff!

My horse is on the 2% biotin to support her hooves (she is barefoot) and the stuff works a treat. I took her off it over winter as she was mostly kept in and didn’t need it but when she went back out 24/7 she became sore again. Back on the HHC 2% biotin supplement and 2 weeks later she’s perfect again. Definitely worth it, happy feet- happy horse!

17 June 2021
Rated 4 out of 5 stars

Great service but don’t find the…

Great service but don’t find the website and ordering process as straight forward as it used to be

30 May 2021
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Reply from The Healthy Horse Company

Hi Richard
We are sorry you feel the ordering process is not as straight forward as it used to be. We updated the website to allow customers to have an account login and to see and track their orders. The old system meant customers weren't always kept up to date with the status of their orders which, as the company grew, began to be too time-consuming with status enquiries. We are always looking for ways to improve our service so if there is a specific problem, please do contact us so that we can look into it. Any feedback is welcome! Thank you for your continued and valued custom. All the best, Sally

Rated 5 out of 5 stars

Sally and the team are fantastic

Sally and the team are fantastic.

Extremely high quality products, that work and are cost effective.

An issue of mine was dealt with immediately. Fantastic turnaround. Highly recommend to all horsey folk.

13 May 2021
Rated 5 out of 5 stars

South east grazing balancer arrived…

South east grazing balancer arrived quickly and after trying the sample size have ordered a further 3kg. It seems to be agreeing with my two EMS horses really well and they definitely want to eat it. No problems with itchy skin, footiness or flightiness - which I have experienced before with other balancers. It does gradually turn a little bit blue in the pot and I have assumed this i due to the amount of copper in it - which is a known deficiency in grazing in the south east - very pleased with it .

27 April 2021

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