My elderly mother uses The heating Plan and when her boiler stopped working in January we were concerned for her health and welfare. We called The heating plan straight away. Martin who answered the c... See more
Company replied
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Top company, if you are in need of a new boiler don't go anywhere else.These guys have kept up the expectations,quick efficient service with polite & courteous staff & installer.Excellent customer se... See more
Company replied
Brilliant service from Perry Lovely cheery man so nice and happy! Really informative and kind with efficient service was able to break things down for me and was honest with boiler issues so I did... See more
Company replied
48 hrs trying to get answer from the out of hour number that they transfer you to , no answer and unable to leave any messages, due to offices being closed for the xmas period !
Company details
Written by the company
We strive to be the most reliable, efficient, and trusted domestic heating service provider in the market. Putting our customers first, you can be sure to receive the highest level of customer service, ensuring your homes are kept warm at all times.
Contact info
3rd Floor, 45 Albemarle Street, W1S 4JL, London, United Kingdom
- 03333208833
- info@theheatingplan.co.uk
- theheatingplan.co.uk
What a great service from THE HEATING…
What a great service from THE HEATING PLAN so they are so professional with brilliant customer service 👍
9 February 2021
Unprompted review
Reply from The Heating Plan
Hi Fred,
Thank you for your 5 star review. It is always great to see customers have positive experiences with the team.
Andy
Customer Services
Great service professional service
1 February 2021
Unprompted review
Reply from The Heating Plan
Hi Lee,
Thank you for your 5 star review. At The Heating Plan we always aim to provide a professional service.
Andy
Customer Services
Unsure at first
Unsure at first. Excellent professional company , pleasure doing business with them
21 December 2020
Unprompted review
Reply from The Heating Plan
Hi,
Thank you for your 5 star review. It is always great to work with reliable and reputable engineers.
Andy
Customer Services
The Heating Plan is a template for all uk businesses
The Heating Plan is one of the companies that in my view is the template for doing business and conducting work in uk. Top service!
18 December 2020
Unprompted review
Reply from The Heating Plan
Hi Stefan,
Thank you for your 5 star review. We appreciate your kind words, and aim to provide the highest level of service.
Andy
Customer Services
Reply from The Heating Plan
Hi,
Thank you for your 5 star review. I am pleased to see you had a positive experience with the team, and we look forward to working with you in the future.
Andy
Customer Services
The heating plan contacted me regarding…
The heating plan contacted me regarding an urgent repair on a boiler breakdown. They assured me that they don’t delay payment as soon as i put my invoice in it would get paid.
Well I took that as like a yeahhhhhh right!!!
But true to their word BANG!! Same day payment. Info for client was accurate. Info for boiler was correct and also nice people to deal with over the phone too!! Will definitely work with them again if I can commit to arrive when I say I will.
26 November 2020
Reply from The Heating Plan
Hi Gareth,
Thank you for your 5 star review. We aim to communicate as clearly as possible to deliver a high level of service, and it is always great to work with reputable and reliable engineers.
Andy
Customer Services
Reply from The Heating Plan
Hi Corben,
Thank you for your 5 star review. I am happy to see you had a quick turnaround in relation to payment, as we appreciate the works our engineers carry out.
Andy
Customer Services
Reply from The Heating Plan
Hi Stewart,
Thank you for your 5 star review. I am pleased to see you had a positive experience with the team.
Andy
Customer Services
Excellent professional company.absolute…
Excellent professional company.absolute pleasure doing business with them. Steven is a credit to the company
29 October 2020
Reply from The Heating Plan
Hi Bob,
Thank you for your 5 star review. It is always great to hear of the positive experiences you have with the team, and I will make Steven aware of your comments.
Andy
Customer Services
Fantastic service
Steven Colman again provided Fantastic service , exceptionally quick and a brilliant well done!
23 October 2020
Unprompted review
Reply from The Heating Plan
Hi Sergei,
Thank you for your 5 star review. We appreciate your kind words, and I will make Steven aware of your positive feedback.
Andy
Customer Services
First time working for this company
First time working for this company, they were very cooperative and paid same day. I would happily work for them again.
12 October 2020
Reply from The Heating Plan
Hi Connor,
Thank you for your 5 star review. I am happy to see you had a great experience with the team, and we look forward to working with you in the future.
Andy
Customer Services
Found these guys very easy to work…
Found these guys very easy to work with, Steven was on the ball and efficient, great all round service.
1 October 2020
Unprompted review
Reply from The Heating Plan
Hi Paul,
Thank you for your 5 star review. It is great to hear of your positive experience, and I will make Steven aware of your feedback.
Andy
Customer Services
Speedy response time and great…
Speedy response time and great communication all through
30 September 2020
Unprompted review
Reply from The Heating Plan
Hi Eddie,
Thank you for your 5 star review. We aim to respond to call outs as quick as possible to ensure customers are not left in the cold.
Andy
Customer Services
Best service,top quality
Best service,top quality. I would recommend to anyone.
30 September 2020
Unprompted review
Reply from The Heating Plan
Hi Kodo,
Thank you for your 5 star review. It is great to hear you had a good experience, and we appreciate your recommendation.
Andy
Customer Services
I’m an engineer that done some work for…
I’m an engineer that done some work for the heating plan, fast responses and very helpful crowd.
30 September 2020
Unprompted review
Reply from The Heating Plan
Hi Gerard,
Thank you for your 5 star review. We are always at hand to help and assist our engineers to deliver a smooth experience.
Andy
Customer Services
fantastic 5 star service highly…
fantastic 5 star service highly recommended!?!
30 September 2020
Unprompted review
Reply from The Heating Plan
Hi Adam,
Thank you for your 5 star review. At The Heating Plan we strive to deliver the highest level of customer service to our customers.
Andy
Customer Services
Grate service and good communicatior.
28 September 2020
Unprompted review
Reply from The Heating Plan
Hi,
Thank you for your 5 star review. I am pleased to see you had a positive experience with the team.
Andy
Customer Services
Reply from The Heating Plan
Hi Jason,
Thank you for your 5 star review. We aim to keep our prices competitive without compromising our level of service.
Andy
Customer Services
Good company to work with no problem…
Good company to work with no problem with payments definitely recommend them
24 September 2020
Unprompted review
Reply from The Heating Plan
Hi Paul,
Thank you for your 5 star review. We appreciate your kind words and we look forward to working with you in the future.
Andy
Customer Services
Prompt service and fast communication
Prompt service and fast communication, fast job turn around
16 September 2020
Unprompted review
Reply from The Heating Plan
Hi Jon,
Thank you for your 5 star review. It is great to see that you had a positive experience, as we strive to deliver a high level of service to our customers.
Andy
Customer Services
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