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Lending Room Reviews 

1,089
•
TrustScore 5 out of 5

5.0

Finance broker
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Review summary

Created with AI, based on recent reviews

Evaluating 262 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, helpful, and efficient, making their experiences enjoyable and stress-free. People frequently highlight the excellent service and user experience, noting how easy, smooth, and straightforward the entire process was. Reviewers were particularly impressed with the top-tier customer service, characterized by prompt responses and clear, consistent communication throughout. The team's dedication to keeping customers informed and simplifying complex issues contributed to a highly positive and supportive journey.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising individuals for their exceptional service.... See more

Service

Reviewers mention positive feedback about service, with many recommending it as reliable, professional, and... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the helpfulness and... See more

User experience

Users describe positive interactions with the user experience, often highlighting how easy, smooth, and... See more

Response time

Consumers consistently report positive experiences with response times, highlighting prompt communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lauren - no mater the reason, nowadays seeking financial help is not easy. You made my experience an enjoyable one. You genuinely cared, you always keep me updated the whole way through, the proce... See more

Rated 5 out of 5 stars

Incredibly grateful to Michelle and team for making the entire process smooth and stress free.clearly explained every step and answered all my questions promptly. I truly appreciate Michelle’s wo... See more

Rated 5 out of 5 stars

Priyanka was so efficient. She guided me with the whole process and made it easy. I really appreciated her honesty and patience towards me. To sum up, I highly recommend Lending Room for all who wil... See more

Rated 5 out of 5 stars

Better than expected, with the goal of consolidating and finding a lower interest rate the Lending Room was able to do that for me. Took a few days to hear back after submitting my application, Howe... See more

Company details

  1. Finance broker

Written by the company

Lending Room is a New Zealand based loan broker that helps Kiwis find finance that actually suits their situation. Instead of applying to lender after lender, you apply once with us and we do the comparing for you. We work with a wide range of trusted NZ lenders across personal loans, vehicle finance, debt consolidation and more. Our job is to understand your situation, match you with the most suitable options available, and guide you through the process from start to finish. We work for you, not the lenders. We know money can feel stressful, especially when you are trying to juggle repayments, buy a car, or get on top of a few debts. That is why we keep things simple, clear, and human. No confusing jargon, no pushy sales talk, and no judgement. Our team is based right here in New Zealand and made up of real people who genuinely want to help. We take the time to explain your options, answer your questions, and keep you updated every step of the way. Thousands of Kiwis have trusted Lending Room to help them move forward financially, and we are proud of the feedback we receive from customers who felt supported, listened to, and looked after. If you want a straightforward lending experience with people on your side, Lending Room is here to help.

Contact info

5.0

Excellent

TrustScore 5 out of 5

1k reviews

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5.0

All reviews

(1,089)

229 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Better than expected

Better than expected, with the goal of consolidating and finding a lower interest rate the Lending Room was able to do that for me.
Took a few days to hear back after submitting my application, However, once initial contact was made, communication was very swift. Michelle was great to deal with. Helpful and and very efficient, she made the process quick and simple.

16 June 2026
Unprompted review
Rated 5 out of 5 stars

5/5 Stars

5/5 Stars - Fantastic Service!

Huge thanks to Michelle at Lending Room for helping me organize the finance for my boat purchase. It was a great, hassle-free experience from start to finish. Michelle made everything incredibly straightforward and easy. Highly recommended!

22 May 2026
Unprompted review
Rated 5 out of 5 stars

Michelle Dent was amazing

Michelle Dent was amazing, customer focused, great support, easy to communicate with.
She made the process feel like I was dealing with a friend not a company 10/10 I would and will recommend the lending room

26 May 2026
Unprompted review

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