The Lilly Pad Reviews 

162
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 79 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the products are exceptionally beautiful, wonderfully crafted, accurately described, and arrive very quickly. Consumers also appreciate the friendly service, helpful advice, and general support provided throughout their entire shopping journey. Reviewers consistently state that items are securely packed and represent great value. However, some people mentioned occasional issues with third-party couriers, noting that delivery times could sometimes take longer or packages might be left unattended. A few other people also felt that communication or items could occasionally fall short regarding specific shipping inquiries or damaged deliveries.

What people talk about most

Product

Reviewers mention positive feedback about product, expressing delight and satisfaction with their unique... See more

Delivery service

Users describe positive interactions with delivery_service, highlighting consistently fast shipping times and... See more

Quality

Consumers find quality to be a source of great satisfaction and delight. Reviewers consistently praise the... See more

Service

People report positive experiences with service, highlighting the friendly and welcoming staff. Consumers... See more

Order

Customers had positive experiences with order, highlighting helpful phone service and a smooth process.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What’s not to like, very quick despatch, excellent price and customer service. We had a very small issue with a missing bracket but it was soon resolved, nothing was too much trouble. Thanks Lillypad,... See more

Rated 5 out of 5 stars

Simply amazing! Martha kept me in the loop with delivery of a special item, which I really appreciated and it arrived 3 days earlier than first thought!! Martha, you have such beautiful, unique item... See more

Rated 5 out of 5 stars

Fabulous shop with lots of unique gifts. Super speedy delivery, however there was an issue with the courier but the seller rectified and replaced immediately. Highly recommended and already have my... See more

Rated 5 out of 5 stars

Great service dispatched promptly and received within a couple of days. I ordered blue marble coasters they were beautiful lovely colours exactly as described and on the photos. Delighted with my new... See more


Company details

  1. #159 of 373 best companies in Gift shop

Written by the company

The Lilly Pad is a small, independent, family-run home décor and giftware shop with a big personality. We believe every space tells a story, and we’re here to help you fill yours with warmth and charm. Our online store is the perfect place to discover unique décor pieces and home accessories that bring character and joy to your space. Fun, quirky, and full of heart, The Lilly Pad is all about adding personality to everyday items and a little spice to your home. Our customers can always count on us to deliver something unexpected, delightful, and beautifully crafted. Explore our collection today and see what makes The Lilly Pad so special!


Contact info

4.8

Excellent

TrustScore 5 out of 5

162 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(162)

77 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Received well packaged and quickly…

Received well packaged and quickly would definitely recommend

7 January 2025
The Lilly Pad logo

Reply from The Lilly Pad

Thank You so much for your feedback.It really means a lot for my small business
Marta x

Rated 5 out of 5 stars

I love this ornament

I love this ornament. It was a treat to myself. I would love the larger one but bit out of my pocket. It’s arrived safely and looks lovely by my fire.

28 December 2024
Rated 5 out of 5 stars

Excellent

Wonderful service, fast delivery and packaged securely. All items as expected and fabulous quality.

1 December 2024
Rated 5 out of 5 stars

Elephant tea light holder

Delivery was good, packaged fantastic. I havent opend the box as its a christmas gift. I have purchased a few items from this shop and i absolutely love every item. It's a unique little shop and I highly recommend it.

29 November 2024
Rated 5 out of 5 stars

Quality products, excellent value

Easy to use site. Excellent communication and prompt service.
Packaging was secure and everything arrived safe and undamaged.
The figure is well made and of high quality , will be returning to buy more. Stunning 😍

25 November 2024
Rated 5 out of 5 stars

Attentive service

I ordered a lovely item and I am very happy with it. The owner is very helpful, friendly and attentive. The item was carefully packed and quickly posted. I would highly recommend.

1 November 2024
Rated 5 out of 5 stars

Lovely items and great service from supplier.

I ordered a set of decorative Christmas reindeer, the promotional image shows a larger reindeer and a smaller one, however when they arrived they are both the same size, taking away from the look. Delivery was quick and items well packaged, just disappointed that the set wasn’t as expected. Both reindeers were advertised at approx 84cms therefore not the suppliers issue at all, this was my error based on the image alone.

10 November 2024
Unprompted review
The Lilly Pad logo

Reply from The Lilly Pad

Thank You very much I really appreciate you changing the rating Please remember you have 14 days to return the items if you dont think they are what you wanted xx

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