The Lilly Pad Reviews 

162
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 79 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the products are exceptionally beautiful, wonderfully crafted, accurately described, and arrive very quickly. Consumers also appreciate the friendly service, helpful advice, and general support provided throughout their entire shopping journey. Reviewers consistently state that items are securely packed and represent great value. However, some people mentioned occasional issues with third-party couriers, noting that delivery times could sometimes take longer or packages might be left unattended. A few other people also felt that communication or items could occasionally fall short regarding specific shipping inquiries or damaged deliveries.

What people talk about most

Product

Reviewers mention positive feedback about product, expressing delight and satisfaction with their unique... See more

Delivery service

Users describe positive interactions with delivery_service, highlighting consistently fast shipping times and... See more

Quality

Consumers find quality to be a source of great satisfaction and delight. Reviewers consistently praise the... See more

Service

People report positive experiences with service, highlighting the friendly and welcoming staff. Consumers... See more

Order

Customers had positive experiences with order, highlighting helpful phone service and a smooth process.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What’s not to like, very quick despatch, excellent price and customer service. We had a very small issue with a missing bracket but it was soon resolved, nothing was too much trouble. Thanks Lillypad,... See more

Rated 5 out of 5 stars

Simply amazing! Martha kept me in the loop with delivery of a special item, which I really appreciated and it arrived 3 days earlier than first thought!! Martha, you have such beautiful, unique item... See more

Rated 5 out of 5 stars

Fabulous shop with lots of unique gifts. Super speedy delivery, however there was an issue with the courier but the seller rectified and replaced immediately. Highly recommended and already have my... See more

Rated 5 out of 5 stars

Great service dispatched promptly and received within a couple of days. I ordered blue marble coasters they were beautiful lovely colours exactly as described and on the photos. Delighted with my new... See more


Company details

  1. #160 of 371 best companies in Gift shop

Written by the company

The Lilly Pad is a small, independent, family-run home décor and giftware shop with a big personality. We believe every space tells a story, and we’re here to help you fill yours with warmth and charm. Our online store is the perfect place to discover unique décor pieces and home accessories that bring character and joy to your space. Fun, quirky, and full of heart, The Lilly Pad is all about adding personality to everyday items and a little spice to your home. Our customers can always count on us to deliver something unexpected, delightful, and beautifully crafted. Explore our collection today and see what makes The Lilly Pad so special!


Contact info

4.8

Excellent

TrustScore 5 out of 5

162 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(162)

78 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Top notch

Lovely shop, with some gorgeous unusual items. Staff are brilliant and customer service is top notch!! Would definitely recommend 100%

1 November 2024
Rated 5 out of 5 stars

Love the lillypad this shop has some…

Love the lillypad this shop has some very unique items to purchase the owner is very friendly and helpful if you have any questions about an item ,one of my all time favourite shops can’t recommend it enough , if you haven’t purchased from this shop before take a look on line you won’t be disappointed 👍 ❤️

26 October 2024
Rated 5 out of 5 stars

Great products and service

I purchased a set of 3 bowls on stands from Lillypad. First time buying from them and it was a breeze.
Delivery was really quick and the products are brilliant! Much nicer than I anticipated. I'd definitely buy from Lillypad again and wouldn't hesitate to recommend them to friends and family. All round great shopping experience.

16 October 2024
The Lilly Pad logo

Reply from The Lilly Pad

Thank You so much. I am glad you were happy with your purchase

Rated 5 out of 5 stars

Wonderful home decor

Wonderful home decor. So fun and quirky! And super efficient customer service thrown in. A really lovely shop. Will definitely be buying again, and recommending to my friends.

11 October 2024
The Lilly Pad logo

Reply from The Lilly Pad

I truly appreciate your continuous support and trust in me. Your 5-star review brightens my day and serves as a constant reminder of why I love what I do Thank You so much xx

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