Can I please leave a review about this shop and also the companys employee called Penny in the Bon Accord centre in Aberdeen. Everytime I have visited this premises, Penny has always made me feel made... See more
Company replied
Unit W9, St Nicholas Centre, St Nicholas St, AB10 1HW ABERDEEN, GB
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Can I please leave a review about this shop and also the companys employee called Penny in the Bon Accord centre in Aberdeen. Everytime I have visited this premises, Penny has always made me feel made... See more
Company replied
We had a wonderful experience at The Perfume Shop in the Bon Accord Centre in Aberdeen. Penny served us and she was an absolute delight, she was so kind, helpful, and incredibly knowledgeable about th... See more
Company replied
To be honest “Jasmine” she served us was amazing outstanding experience we ever had, she was so polite, we didn’t hesitate to ask her for any help. We are really appreciate her
Company replied
Very friendly, helpful and efficient staff. Gave me good advice with reference to posting my purchase to my sister in East Grinstead, West Sussex. Thank you
Company replied
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Unit W9, St Nicholas Centre, St Nicholas St, AB10 1HW, ABERDEEN, United Kingdom
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Penny was a great customer team member at the bon accord shop. Very nice.

Reply from The Perfume Shop - Aberdeen 62
The hospitality from the shop attendants Eliza and Moray, and very receptive.

Reply from The Perfume Shop - Aberdeen 62
First time going into the store instead of ordering online and can I just say wow… absolutely amazing service from a lovely lady called Penny, though they were just shy of closing and I’m sure she had worked hard! She provided absolutely amazing service and just had a proper nice conversation which made my day so thank you very much and if I need more perfume I’ll be coming back :) thank you!!

Reply from The Perfume Shop - Aberdeen 62
Penny is so amazing, she is so friendly and very helpful
Penny deserves a raise!!❤️

Reply from The Perfume Shop - Aberdeen 62
Penny’s Customer service was engaging , interactive and friendly.. and I am happy with the products I bought and also gained insight on the trending popular brand of perfume on the market . Thanks .. will be back soon.

Reply from The Perfume Shop - Aberdeen 62
Penny was very helpful and took time with service. Explained about available discount. I’ll definitely return to The Perfume shop in the future.

Reply from The Perfume Shop - Aberdeen 62
Really great experience at The Perfume Shop. I usually don’t enjoy shopping for perfume because all the different smells can feel a bit overwhelming, but Penny made it really straightforward. She asked the right questions, helped narrow things down, and let me try a range of options without any pressure. I ended up finding a perfume I absolutely love— great, easy customer service overall.

Reply from The Perfume Shop - Aberdeen 62
Visited the perfume shop today and had a great experience. The staff were amazing particularly Penny who served us and couldn’t have been more helpful

Reply from The Perfume Shop - Aberdeen 62
Penny in aberdeen st nicholas centre was excellent great customer service and very helpful. Great saving compared to other stores.

Reply from The Perfume Shop - Aberdeen 62
Cara was so nice and Professional attending to me. I highly recommend her...
Thanks Cara.

Reply from The Perfume Shop - Aberdeen 62
Penny was so friendly and her communication skill is top 🔝

Reply from The Perfume Shop - Aberdeen 62
First class service from the Aberdeen branch, very attractive

Reply from The Perfume Shop - Aberdeen 62
Brilliant service by Penny in Aberdeen. She spent a HUGE amount of time letting us try a range of scents. Left as a very happy customer.

Reply from The Perfume Shop - Aberdeen 62
Penny served me today and she was an absolute start. She was very patient and helped me pick the right gift. I will 100% be back!

Reply from The Perfume Shop - Aberdeen 62
I had a 20% discount on my purchase and also had an amazing experience with CARA. I will be back within the week to shop again.

Reply from The Perfume Shop - Aberdeen 62
Good communication and original perfumes, Thank you Cara, personalised gifting well received.

Reply from The Perfume Shop - Aberdeen 62

Reply from The Perfume Shop - Aberdeen 62
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