Can I please leave a review about this shop and also the companys employee called Penny in the Bon Accord centre in Aberdeen. Everytime I have visited this premises, Penny has always made me feel made... See more
Company replied
Location
Switch locationUnit W9, St Nicholas Centre, St Nicholas St, AB10 1HW ABERDEEN, GB
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See what reviewers are saying
We had a wonderful experience at The Perfume Shop in the Bon Accord Centre in Aberdeen. Penny served us and she was an absolute delight, she was so kind, helpful, and incredibly knowledgeable about th... See more
Company replied
To be honest “Jasmine” she served us was amazing outstanding experience we ever had, she was so polite, we didn’t hesitate to ask her for any help. We are really appreciate her
Company replied
Very friendly, helpful and efficient staff. Gave me good advice with reference to posting my purchase to my sister in East Grinstead, West Sussex. Thank you
Company replied
Company details
- #34 of 115 best companies in Perfume store
- #69 of 220 best companies in Beauty product supplier
- #21 of 84 best companies in Cosmetics and Perfumes Supplier
- #44 of 131 best companies in Cosmetics shop
- #24 of 67 best companies in Flavours, fragrances and aroma Supplier
- #27 of 107 best companies in Hair product shop
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
Unit W9, St Nicholas Centre, St Nicholas St, AB10 1HW, ABERDEEN, United Kingdom
4.8
Excellent
529 reviews
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Reply from The Perfume Shop - Aberdeen 62
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Thank you smells beautiful fast…
Thank you smells beautiful fast delivery and well worth money
23 January 2026
Reply from The Perfume Shop - Aberdeen 62
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Love the perfume shop at Bon accord
Love the perfume shop at Bon accord
The staffs are so amazing
Big shout out to penny
You are a star !!!!
29 January 2026
Unprompted review
Reply from The Perfume Shop - Aberdeen 62
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The customer service was top notch and…
The customer service was top notch and the staff always willingly to assist and friendly. Penny attended to me
27 January 2026
Unprompted review
Reply from The Perfume Shop - Aberdeen 62
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Your delivery isn’t good enough he…
Your delivery isn’t good enough he didn’t ring the bell he left outside of my flat
11 January 2026
Reply from The Perfume Shop - Aberdeen 62
Hello Nimo,
We’re really sorry to hear about your delivery experience and completely understand how frustrating this must have been. We aim for all parcels to be delivered safely and with clear communication, so it’s disappointing this didn’t meet our usual standards.
We’ll make sure to pass your feedback on to our delivery partner to help improve future service. If your parcel is still causing any issues or you need further assistance, please reach out to us directly so we can help.
Thank you for letting us know.
Kind regards,
Jasmyn
Penny was so helpful
Penny was so helpful getting my dear brother a fancy perfume.
It smells lovely and she was very chatty and really sweet
21 January 2026
Unprompted review
Reply from The Perfume Shop - Aberdeen 62
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Excellent customer service
I experienced the best customer service of my life today from Penny, she was so friendly, polite and cheerful!
Initially, my intention was just to walk into the store for a window shopping, but after a few minutes friendly chat with Penny I was moved to buy a Dior elixir cologne I never wanted to buy. I think Penny deserves a raise FR. She’s amazing!!!😊
19 January 2026
Unprompted review
Reply from The Perfume Shop - Aberdeen 62
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Not received yet
8 January 2026
Reply from The Perfume Shop - Aberdeen 62
Hello Sweta,
I’m so sorry to hear that your order hasn’t arrived yet. If you could please reach out to our Customer Service team, we’ll be happy to investigate this for you and ensure it’s resolved as quickly as possible.
Thank you for bringing this to our attention.
Kind regards,
Jasmyn
Reply from The Perfume Shop - Aberdeen 62
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Amazing quality
3 January 2026
Reply from The Perfume Shop - Aberdeen 62
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Amazing customer service.
Amazing customer service.
Thanks Eliza for your help, happy times 🤍🤍
17 January 2026
Unprompted review
Reply from The Perfume Shop - Aberdeen 62
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Reply from The Perfume Shop - Aberdeen 62
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Reply from The Perfume Shop - Aberdeen 62
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I ordered four perfumes but have only…
I ordered four perfumes but have only received three. I have contacted your team several times and explained the situation clearly, yet my complaints have been ignored. I was repeatedly told that my order was shipped in two separate consignments and should have received all four perfumes, which is simply not true.
I have provided photos of both packages as proof. The first shipment contained only **one** perfume, which was obvious from the size of the package. The second shipment—which your team has already confirmed—contained **two** perfumes. Despite sending multiple emails and photographic evidence, no one has followed up or resolved the issue.
I placed this order on 30th December, and I am still missing **one DKNY perfume**. This level of service is completely unacceptable, and I expect this matter to be addressed promptly.
30 December 2025
Reply from The Perfume Shop - Aberdeen 62
Hi,
We regret to hear that you only received three of the four perfumes ordered. We apologize for the lack of resolution and any inconvenience caused by the missing DKNY perfume. We'll investigate this immediately and appreciate you bringing this to our attention.
The Perfume Shop
Exellent service from the staff
Exellent service from the staff. Always taken good care of us, we really enjoy shopping here and return everytime we visit Aberdeen. Thumbs up
8 January 2026
Unprompted review
Reply from The Perfume Shop - Aberdeen 62
Hi,
Thank you for your 5* review. We appreciate you and thank you for choosing us to shop with.
The Perfume Shop
Exceptional service
Delivery was on time. A nice perfume for the price. The packaging was very clean and nice.
22 December 2025
Reply from The Perfume Shop - Aberdeen 62
Hi,
Thank you for your feedback. We appreciate you and thank you for choosing us to shop with.
The Perfume Shop.
I love fragrance
I love fragrance, did you know that?
Ugh no it’s not just a holiday.
26 December 2025
Reply from The Perfume Shop - Aberdeen 62
Hi,
Thank you for your feedback. We appreciate you and thank you for choosing us to shop with.
The Perfume Shop.
Arrived Ahead of Schedule
I ordered the YSL Opium Perfume for my wife as a Christmas present, not expecting it to arrive before the event. To my surprise, the Opium perfume arrived ahead of schedule. I was a very happy camper!
23 December 2025
Reply from The Perfume Shop - Aberdeen 62
Hi,
Thanks for your feedback. It's great to hear of your 5* experience, have a lovely New Year.
The Perfume Shop
The staff that attended to me today was very warm, patient and helpful
The staff that attended to me today was phenomenal. Cara was warm, patient, polite and very helpful as I made my choices of perfume after testing some and had my sense of smell confused
29 December 2025
Unprompted review
Reply from The Perfume Shop - Aberdeen 62
Hi,
Thanks for your feedback. Thank you so much for choosing us to shop with.
Happy New Year.
The Perfume Shop
I visited the perfume shop in Aberdeen…
I visited the perfume shop in Aberdeen where I was served by Cara she has served me before and was very helpful on both occasions in helping source out a specific perfume made the experience very easy for a man who doesn’t like to shop she’s fantastic at her job great customer service so well done Cara
13 December 2025
Unprompted review
Reply from The Perfume Shop - Aberdeen 62
Hi,
Thanks for your review. Have a lovely New Year!
The Perfume Shop.
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