I must say we have just received the best customer service from various staff in Bluwater Perfume shop, They helped and advised, got me discount using the points card we signed up to. Much appreciate... See more
Location
Switch locationUO94B, Upper Thames Walk, Bluewater, Greenhithe, DA9 9SQ KENT, GB
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I visited The Perfume Shop in Bluewater Shopping Centre today. I was served by Siobhan who was extremely helpful, she asked what I was looking for and went through different sizes and prices that w... See more
Company replied
We had an amazing experience at the perfume shop in Bluewater Kelly B served us with big smiles really warming. We then decided to look around at different places for prices which were cheaper however... See more
Company replied
Omario was fantastic! He was very friendly, helpful and patient throughout our shopping experience at Bluewater Shopping Centre. He made everything easy and was always happy to assist. Great customer... See more
Company replied
Company details
- Perfume store
- also in
- Beauty product supplier
- Cosmetics and Perfumes Supplier
- Cosmetics shop
- Flavours, fragrances and aroma Supplier
- Hair product shop
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
UO94B, Upper Thames Walk, Bluewater, Greenhithe, DA9 9SQ, KENT, United Kingdom
4.9
Excellent
335 reviews
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Siobhan blue water was very attentive
Siobhan blue water was very attentive, as soon as I walked in she helped me decide what was best for me!!
26 October 2026
Unprompted review
I must say we have just received the…
I must say we have just received the best customer service from various staff in Bluwater Perfume shop, They helped and advised, got me discount using the points card we signed up to. Much appreciated! They gift wrapped and and created personalised ribbons for my gifts. Let us sit and was friendly and attentive and took interest. They were smiley friendly and efficient! Well done if you were my team that worked for me I would be acknowledging you with a pay rise or bonus 💝
25 October 2026
Unprompted review
Lola and Dan are just…
Lola and Dan are just special...sometimes you need people like these two to make it easier around thevstore and make sound decision.Thanks guys...I will definately visit Bluewater again soon...keep up the good work,blessings🙏🏼
24 October 2026
Unprompted review
Went to buy a new aftershave and one of…
Went to buy a new aftershave and one of the staff members here at Bluewater was brilliant. She was so helpful and went above and beyond for us. Thank you Charlotte!
23 October 2026
Unprompted review
One of the loveliest staff members here…
One of the loveliest staff members here at Bluewater helped me and my partner on multiple occasions, to purchase perfumes and she went above and beyond for us. Thank you Charlotte!
23 October 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Great to experience with Elizabeth…
Great to experience with Elizabeth Bluewater the perfume shop, she was very thorough with the notes in the perfume and very friendly !
23 October 2026
Unprompted review
Reply from The Perfume Shop - Bluewater 59
Hi Mame,
Thank you for leaving us a wonderful 5⭐ review! It’s great to know that you were happy with your experience, and we really appreciate you taking the time to share your feedback with us. We look forward to assisting you again in the future.
Many Thanks,
Logan
The Perfume Shop Customer Services
Siobhan Bluewater amazing customer…
Siobhan Bluewater amazing customer service highly reputable
22 October 2026
Unprompted review
Reply from The Perfume Shop - Bluewater 59
Hello David,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with Siobhan at our Bluewater store. We look forward to the opportunity to assist you again soon.
Many Thanks,
Logan
The Perfume Shop Customer Services
Siobhan at Bluewater was sooooo…
Siobhan at Bluewater was sooooo helpful. Greeted us with a smile and made our experience so easy. We ended up spending way more than anticipated but came away with lots of lovely Christmas goodies. Thank you so much Siobhan xxxx
20 October 2026
Unprompted review
Reply from The Perfume Shop - Bluewater 59
Hello Sammy,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Logan
The Perfume Shop Customer Services
Excellent Service The Perfume Shop in Bluewater…
I visited The Perfume Shop in Bluewater Shopping Centre today.
I was served by Siobhan who was extremely helpful, she asked what I was looking for and went through different sizes and prices that was available.
She is a credit to The Perfume Shop, nothing was too much trouble. I will definitely be visiting this store in future and hopefully have Siobhan serve me again.
Excellent Service 5 🌟 Rating.
19 October 2026
Unprompted review
Reply from The Perfume Shop - Bluewater 59
Hi T Frost,
Thank you for your 5⭐ rating! We really appreciate your feedback and are so pleased to know you had a great experience shopping with us. We look forward to serving you in the near future.
Kind Regards,
Logan
The Perfume Shop Customer Services
Excellent customer service
I visited the Bluewater store yesterday and was served by Hameedah. She was so helpful and knowledgeable and deserves a mention for her excellent customer service!
18 October 2026
Unprompted review
Reply from The Perfume Shop - Bluewater 59
Hi,
Thank you for your 5⭐ rating! We really appreciate your feedback and are so pleased to know you had a great experience shopping with us. We look forward to serving you in the near future.
Kind Regards,
Logan
The Perfume Shop Customer Services
Tomi’s customer service is top notch
Tomi’s customer service is top notch, at the Bluewater store, warm and friendly. She answered all our questions with very positive energy and displayed good knowledge of her enterprise.
18 October 2026
Unprompted review
Reply from The Perfume Shop - Bluewater 59
Hi Olatunbosun,
Thank you for your 5⭐ rating! We really appreciate your feedback and are so pleased to know you had a great experience shopping with us. We look forward to serving you in the near future.
Kind Regards,
Logan
The Perfume Shop Customer Services
Barbara gave fantastic support when I…
Barbara gave fantastic support when I was enquiring alternatives products. Was very helpful and gave great insight.
16 October 2026
Unprompted review
Reply from The Perfume Shop - Bluewater 59
Hello Jaelan,
Thank you for your 5⭐ rating! Your feedback is very much appreciated, and we are thrilled that you have had a super shopping experience with us. We look forward to helping you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
We had an amazing experience at the…
We had an amazing experience at the perfume shop in Bluewater Kelly B served us with big smiles really warming. We then decided to look around at different places for prices which were cheaper however the service we received there was not the same so we left there and went back to the perfume shop and asked for Kelly B to serve us again. She is a perfect example of how important customer services thank you very much Kelly B. X
17 October 2026
Unprompted review
Reply from The Perfume Shop - Bluewater 59
Hello Emilie,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Logan
The Perfume Shop Customer Services
Thank you barbara for your amazing…
Thank you barbara for your amazing customer service - Bluewater
16 October 2026
Unprompted review
Reply from The Perfume Shop - Bluewater 59
Hello Dylan,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Logan
The Perfume Shop Customer Services
⭐⭐⭐⭐⭐ Excellent Customer Service at The…
⭐⭐⭐⭐⭐ Excellent Customer Service at The Perfume Shop, Bluewater!
Absolutely fantastic customer service from Siobhan at the Bluewater store! She was so helpful, friendly and welcoming, making the whole experience a pleasure. It’s lovely to receive such brilliant service, and she really deserves recognition for going above and beyond. Thank you, Siobhan, for such a great experience! 💖
And this is why I keep my membership with the perfume shop
16 October 2026
Unprompted review
Reply from The Perfume Shop - Bluewater 59
Hello Beki,
Thank you for leaving us an amazing 5⭐ rating! Your feedback is very much appreciated, and we are thrilled that you have had a great shopping experience with us. We look forward to serving you again soon.
Many Thanks,
Logan
The Perfume Shop Customer Services
Very brilliant service
Very brilliant service, very impressed with customer service
15 October 2026
Unprompted review
Reply from The Perfume Shop - Bluewater 59
Hello John,
Thank you for leaving us an amazing 5⭐ rating! Your feedback is very much appreciated, and we are thrilled that you have had a great shopping experience with us. We look forward to serving you again soon.
Many Thanks,
Logan
The Perfume Shop Customer Services
Wonder experience with Bluewater store
Wonder experience with Bluewater store. Tomi was really helpful.
13 October 2026
Unprompted review
Reply from The Perfume Shop - Bluewater 59
Hello Antony,
Thank you for your 5⭐ rating! Your feedback is very much appreciated, and we are thrilled that you have had a super shopping experience with us. We look forward to helping you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
I had a lovely experience shopping at…
I had a lovely experience shopping at The Perfume Shop. Siobhan served me and was absolutely wonderful — she was friendly, helpful, and very professional. She made me feel welcome and made the whole shopping experience enjoyable. Her excellent customer service really stood out, and I truly appreciate the care and attention she gave me. Thank you, Siobhan, for making my visit such a positive experience! 😊
12 October 2026
Unprompted review
Reply from The Perfume Shop - Bluewater 59
Hello Taniya,
Thank you for taking the time to leave such a lovely review.
I am delighted to hear that you had such a positive experience whilst shopping with us and that Siobhan provided such exceptional service. It is fantastic to know that she was friendly, helpful and professional throughout your visit and made you feel so welcome.
We always strive to create an enjoyable and memorable shopping experience for our customers, so it is wonderful to hear that Siobhan's care, attention and dedication stood out and made such a positive impression.
Thank you for taking the time to recognise Siobhan's efforts. Feedback like this means a great deal to our colleagues.
We truly appreciate your support and look forward to welcoming you back to The Perfume Shop again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
Kelly Kelly Kelly
Kelly Kelly Kelly! I walked out with a passion for scent, the perfect purfume for my loved one and a new found appreciation for purfumes, Ingredients, scents, branding, trends and how it all impacts one another. Kelly - Bluewater store - ask for her - shes the one!!!
8 October 2026
Unprompted review
Reply from The Perfume Shop - Bluewater 59
Hi Saffa,
Thank you for leaving us an excellent 5⭐ rating! We appreciate you spending the time to share your feedback and we are so pleased that you have had an enjoyable shopping experience with us. We look forward to assisting you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
A huge thank you...
Would just like to say a huge thank you to Elizabeth in bluewater store I have been served twice by her at different times of the year and her customer service is always amazing. Always open to trying new perfume, she listens to likes and dislikes and really knows her stuff and what to reccomend. Highly satisfied
8 October 2026
Unprompted review
Reply from The Perfume Shop - Bluewater 59
Hello Sophie,
Thank you for leaving us an amazing 5⭐ rating! Your feedback is very much appreciated, and we are thrilled that you have had a great shopping experience with us. We look forward to serving you again soon.
Many Thanks,
Logan
The Perfume Shop Customer Services
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