The Perfume Shop - Bluewater 59 Reviews 

269
TrustScore 5 out of 5

5.0

UO94B, Upper Thames Walk, Bluewater, Greenhithe, DA9 9SQ KENT, GB


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Rated 5 out of 5 stars

Very professional sales assistants all of them especially Siobhan who went above and beyond to cater for my needs. She is very patient and makes customers feel at easy . Will come back again Perf... See more

Company replied

Rated 5 out of 5 stars

Elizabeth from Bluewater store, was very helpful, lots of information on all the different aftershaves and what scents are in them. Very helpful for my son who has just started to wear aftershaves. Ma... See more

Company replied

Rated 5 out of 5 stars

Myself and my 7 years old son visited the Perfume Shop Bluewater to collect an order. It was so lovely with the exceptional customer service that we received by Mia. She's very professional and cool,... See more

Company replied

Rated 5 out of 5 stars

Kelly at the Bluewater store very kindly helped us select out our his and hers fragrance's for our wedding day. Great advice given and we received their wedding bundle bag with a personalised ribbon w... See more

Company replied


Company details

  1. #35 of 116 best companies in Perfume store
  2. #69 of 222 best companies in Beauty product supplier
  3. #22 of 85 best companies in Cosmetics and Perfumes Supplier
  4. #44 of 132 best companies in Cosmetics shop
  5. #25 of 68 best companies in Flavours, fragrances and aroma Supplier
  6. #27 of 107 best companies in Hair product shop

Written by the company

For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.


Contact info

  • UO94B, Upper Thames Walk, Bluewater, Greenhithe, DA9 9SQ, KENT, United Kingdom

5.0

Excellent

TrustScore 5 out of 5

269 reviews

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5.0

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(269)

35,013 reviews in the last 12 months

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Rated 5 out of 5 stars

Fab service from Elizabeth

Fab service from Elizabeth

21 November 2025
Unprompted review
The Perfume Shop - Bluewater 59 logo

Reply from The Perfume Shop - Bluewater 59

Hi,

Thanks for your review! It's great to hear your feedback on your recent experience. We appreciate you.

Kind regards,
Sharain - The Perfume Shop

Rated 5 out of 5 stars

Sophie was absolutely wonderful

Sophie was absolutely wonderful, spent lots of time with me & made me feel like a valued customer, thank you Sophie!

19 November 2025
Unprompted review
The Perfume Shop - Bluewater 59 logo

Reply from The Perfume Shop - Bluewater 59

Hi,

Thanks for a lovely review. We value you and thank you for choosing us to shop with.

Kind regards,
Sharain - The Perfume Shop

Rated 5 out of 5 stars

Very good service from a lovely young man.

I was served today by a young man, Arman, who has apparently only recently started work in the Bluewater branch of the Perfume Shop. Arman was very helpful and has a really charming manner. I think he will prove to be a real asset to the company.

18 November 2025
Unprompted review
The Perfume Shop - Bluewater 59 logo

Reply from The Perfume Shop - Bluewater 59

Hi,

Thanks for a lovely review, we value your feedback.

Kind regards,
Sharain - The Perfume Shop

Rated 5 out of 5 stars

Gracie was amazing

Gracie was amazing! Great knowledge and very friendly

12 November 2025
Unprompted review
The Perfume Shop - Bluewater 59 logo

Reply from The Perfume Shop - Bluewater 59

Hi,

Thanks for your feedback. We appreciate your kind words.

Kind regards,
Sharain - The Perfume Shop

Rated 5 out of 5 stars

Exceptional service

Exceptional service. Barbara helped pick out the right perfume for my partner.

11 November 2025
Unprompted review
The Perfume Shop - Bluewater 59 logo

Reply from The Perfume Shop - Bluewater 59

Hi,

Thanks for your feedback. We appreciate your kind words.

Kind regards,
Sharain - The Perfume Shop

Rated 5 out of 5 stars

Satisfaction the name of the game

Staff extremely helpful. The perfume wasn't in stock.They ordered on the spot,it was delivered to my house the next day.I always get great service there

6 November 2025
The Perfume Shop - Bluewater 59 logo

Reply from The Perfume Shop - Bluewater 59

Hi,

Thank you for your feedback we appreciate you!

Sharain - The Perfume Shop

Rated 5 out of 5 stars

Visited the Bluewater store today with…

Visited the Bluewater store today with my elderly mother who purchased two Mugler refills.
We were served by Barbara who was a delight &super helpful. Organised a 25% discount for us by signing me up for a reward card & offered to get mum a chair while we were waiting. What a breath of fresh air!

7 November 2025
Unprompted review
The Perfume Shop - Bluewater 59 logo

Reply from The Perfume Shop - Bluewater 59

Hi,

Thank you for your feedback on your recent shop with us. We appreciate you and hope to hear from you again soon.

Kind regards,
Sharain - The Perfume Shop

Rated 5 out of 5 stars

Very helpful

Very helpful. Him and hers bought! Thanks Barbara!

7 November 2025
Unprompted review
The Perfume Shop - Bluewater 59 logo

Reply from The Perfume Shop - Bluewater 59

Hi,

Thank you for your feedback on your recent shop with us. We appreciate you and hope to hear from you again soon.

Kind regards,
Sharain - The Perfume Shop

Rated 5 out of 5 stars

Really could service

Really could service. Barbara new all the products and was very kind and helpful

6 November 2025
Unprompted review
The Perfume Shop - Bluewater 59 logo

Reply from The Perfume Shop - Bluewater 59

Hi,

Thanks for your feedback. It's great to hear of your experience. We appreciate you!

Kind regards,
Sharain - The Perfume Shop

Rated 5 out of 5 stars

Best service received

Big shout out to Naheed at the perfume shop. She served me today with a big smile and introduced me to the some amazing fragrances as I was struggling to find a perfect gift for my dear friend and Naheed (the lovely lady )helped me to choose the best gift. Much appreciated. Will be visiting again soon!!Thank you Naheed x

5 November 2025
Unprompted review
The Perfume Shop - Bluewater 59 logo

Reply from The Perfume Shop - Bluewater 59

Hi,

Thank you so much for your feedback and for choosing us to purchase your fragrances from. We appreciate you!

Kind regards,
Sharain - The Perfume Shop

Rated 5 out of 5 stars

Very friendly staff member helped my…

Very friendly staff member helped my mum and dad with choosing the right scent for them.
Barbara was so lovely and patient, she advised us of all special offers.
Id defiantely come back and get Barbara's help again

4 November 2025
Unprompted review
The Perfume Shop - Bluewater 59 logo

Reply from The Perfume Shop - Bluewater 59

Hi,

Thank you for your kind feedback.

Kind regards,
Sharain - The Perfume Shop

Rated 5 out of 5 stars

Went into the store looking for a…specific item

Went into the store looking for a specific brand, was approached by Barbara one of the nicest assistants l have come across, she not only found the item l was looking for but she had it gift wrapped in the nicest possible way.

3 November 2025
Unprompted review
The Perfume Shop - Bluewater 59 logo

Reply from The Perfume Shop - Bluewater 59

Hi,

Thank you so much for your feedback and for choosing us to purchase your fragrances from. We appreciate you!

Kind regards,
Sharain - The Perfume Shop

Rated 5 out of 5 stars

Princess was absolutely fantastic-…

Princess was absolutely fantastic- helped me understand the different fragrance’s under the ISL brand and guided me on aromas. Warm and friendly and extremely helpful- fantastic sales woman

1 November 2025
Unprompted review
The Perfume Shop - Bluewater 59 logo

Reply from The Perfume Shop - Bluewater 59

Hi,

Thank you so much for your feedback and for choosing us to purchase your fragrances from. We appreciate you!

Kind regards,
Sharain - The Perfume Shop

Rated 5 out of 5 stars

Elizabeth was so lovely and was so nice…

Elizabeth was so lovely and was so nice helpful

31 October 2025
Unprompted review
The Perfume Shop - Bluewater 59 logo

Reply from The Perfume Shop - Bluewater 59

Hi,

Thank you so much for your feedback and for choosing us to purchase your fragrances from. We appreciate you!

Kind regards,
Sharain - The Perfume Shop

Rated 5 out of 5 stars

Elizabeth was fantastic… great advice…

Elizabeth was fantastic… great advice and helped myself and son. 5 ⭐

31 October 2025
Unprompted review
The Perfume Shop - Bluewater 59 logo

Reply from The Perfume Shop - Bluewater 59

Hi,

Thank you so much for your feedback and for choosing us to purchase your fragrances from. We appreciate you!

Kind regards,
Sharain - The Perfume Shop

Rated 5 out of 5 stars

Outstanding service

I’ve always gone elsewhere for my perfume but I wondered in and was served by Barbara who was so helpful and her customer service, care and attention was just outstanding. Nothing was ever too much and she did everything to help me and my mum find the perfect fragrance, whilst we didn’t purchase anything as we found the item cheaper elsewhere, she was absolutely brilliant and will be sure to pop in again.

25 October 2025
Unprompted review
The Perfume Shop - Bluewater 59 logo

Reply from The Perfume Shop - Bluewater 59

Hi,

Thank you so much for your feedback and for choosing us to purchase your fragrances from. We appreciate you!

Kind regards,
Sharain - The Perfume Shop

Rated 5 out of 5 stars

Excellent customer service by Barbara

Excellent customer service by Barbara. Fantastic collection and value for money

25 October 2025
Unprompted review
The Perfume Shop - Bluewater 59 logo

Reply from The Perfume Shop - Bluewater 59

Hi,

Thank you for your feedback and kind words! We appreciate you and thank you for choosing us to shop with.

Kind regards,
Sharain - The Perfume Shop

Rated 5 out of 5 stars

Barbara was fantastic again

Barbara was fantastic again! Highly recommended! Friendly staff, Barbara was brilliant!

25 October 2025
Unprompted review
The Perfume Shop - Bluewater 59 logo

Reply from The Perfume Shop - Bluewater 59

Hi,

Thank you for your feedback and kind words! We appreciate you and thank you for choosing us to shop with.

Kind regards,
Sharain - The Perfume Shop

Rated 5 out of 5 stars

Lovely Experience at Bluewater

Barbara at the Bluewater shop is very sweet and helpful. Found myself wanting to buy more 😍. Keep on shining, Barbara

24 October 2025
Unprompted review
The Perfume Shop - Bluewater 59 logo

Reply from The Perfume Shop - Bluewater 59

Hi,

Thank you for your feedback and kind words! We appreciate you and thank you for choosing us to shop with.

Kind regards,
Sharain - The Perfume Shop

Rated 5 out of 5 stars

Elizabeth was amazing today at the…

Elizabeth was amazing today at the Bluewater shop. She gave great advice, was very patient and helpful. Lovely personality and helped us get all that we need. X

24 October 2025
Unprompted review
The Perfume Shop - Bluewater 59 logo

Reply from The Perfume Shop - Bluewater 59

Hi,

Thank you for your feedback and kind words! We appreciate you and thank you for choosing us to shop with.

Kind regards,
Sharain - The Perfume Shop

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