Had birthday money burning a hole in my pocket and was running short of YSL MYSLF, one of my favourite aftershaves. Went to The Perfume Shop as they had a promotion on all fragrances over a certain pr... See more
Company replied
Location
Switch locationUnit 40/G, Buchanan Galleries, 220 Buchanan Street, G1 2GF GLASGOW, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Was served in the buchanan store by a lovely lady Diane, good old fashioned customer service, such a lovely lady,
Company replied
Been going to Buchanan Galleries store for few years now. Excellent staff with perfect Knowledgeable advise. Management team especially helpful. Will always get my wife's perfume there.
Company replied
Visited the Glasgow Buchanan Galleries store yesterday with my son. Upon entering we where greeting by Lynn. My son wanted to smell an aftershave. Lynn got it for him then gave us some information... See more
Company replied
Company details
- #35 of 116 best companies in Perfume store
- #65 of 221 best companies in Beauty product supplier
- #21 of 84 best companies in Cosmetics and Perfumes Supplier
- #41 of 130 best companies in Cosmetics shop
- #25 of 68 best companies in Flavours, fragrances and aroma Supplier
- #27 of 107 best companies in Hair product shop
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
Unit 40/G, Buchanan Galleries, 220 Buchanan Street, G1 2GF, GLASGOW, United Kingdom
4.9
Excellent
153 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Thanks Niamh for the beautiful service👍
30 October 2025
Unprompted review
Reply from The Perfume Shop - Buchanan 60
Hi,
Thank you so much for your feedback and for choosing us to purchase your fragrances from. We appreciate you!
Kind regards,
Sharain - The Perfume Shop
She is very polite. Good customer service
She is very polite. Have a es
26 October 2025
Unprompted review
Reply from The Perfume Shop - Buchanan 60
Hi,
Thank you so much for your feedback and for choosing us to purchase your fragrances from. We appreciate you!
Kind regards,
Sharain - The Perfume Shop
Amazing customer service
Went to get gift and Lin provided great customer service. Quick and easy. Very happy with my purchase
12 October 2025
Unprompted review
Reply from The Perfume Shop - Buchanan 60
Hi,
Thanks for your positive review! It's great to hear, we appreciate you.
Kind regards,
Sharain - The Perfume Shop.
From start to finish really good
From start to finish really good service. Nieve that served me was very helpful and is an absolute credit to the company. That was in Buchanan galleries store.
11 October 2025
Unprompted review
Reply from The Perfume Shop - Buchanan 60
Hi,
Thank you for a lovely review, we appreciate you and thank you for shopping with us.
Kind regards,
Sharain - The Perfume Shop
Diane was very friendly
Diane was very friendly, knowledgeable and helpful
11 October 2025
Unprompted review
Reply from The Perfume Shop - Buchanan 60
Hi,
Thank you for a lovely review, we appreciate you and thank you for shopping with us.
Kind regards,
Sharain - The Perfume Shop
Reply from The Perfume Shop - Buchanan 60
Hi,
Thanks for your lovely words, we appreciate you!
Kind regards,
Sharain - The Perfume Shop
Manager is fantasic
Diane was absolutely fantastic with her service amd knowledge of products. Her manner was extremely friendly and helpful. Will definitely be back to this store in future for 5 star service
4 October 2025
Unprompted review
Reply from The Perfume Shop - Buchanan 60
Hi,
Thanks for your feedback! It's great to hear you have had a 5* experience.
Have a lovely weekend!
Sharain - The Perfume Shop
Diane was very helpful I knew nothing…
Diane was very helpful I knew nothing and she helped walk me through my options and pick the right scent
3 October 2025
Unprompted review
Reply from The Perfume Shop - Buchanan 60
Hi,
Thanks for your feedback! It's great to hear you have had a 5* experience.
Have a lovely weekend!
Sharain - The Perfume Shop
Great staff
I came today to get a few perfumes and the young lady there was an absolute delight. Lauren was very patient with me while helping me choose the scents that I liked and made my whole experience happy. I'll be sure to come again to this branch just for the experience again.
29 September 2025
Unprompted review
Reply from The Perfume Shop - Buchanan 60
Hi,
Thanks for your review! it's great to hear of your 5* experience, thank you.
The Perfume Shop
Amazing customer service from Harley
Amazing customer service from Harley, helped us to find a birthday gift and went over and above! Will definitely be back.
28 September 2025
Unprompted review
Reply from The Perfume Shop - Buchanan 60
Hi,
Thanks for your a lovely review. It's great to hear of your experience and thank you for shopping with us. We appreciate you.
The Perfume Shop.
The team in there are lovely
The team in there are lovely! Dianne helped us out picking a perfume, she was so helpful and kind!
25 September 2025
Unprompted review
Reply from The Perfume Shop - Buchanan 60
Hi,
I am so pleased to hear of your 5* experience. Thanks so much for choosing us to shop with.
The Perfume Shop.
Reply from The Perfume Shop - Buchanan 60
Hi,
I am so pleased to hear of your 5* experience. Thanks so much for choosing us to shop with.
The Perfume Shop.
Diane was lovely with great customer…
Diane was lovely with great customer service with a smile and made my daughter smile with our purchases
25 September 2025
Unprompted review
Reply from The Perfume Shop - Buchanan 60
Hi,
I am so pleased to hear of your 5* experience. Thanks so much for choosing us to shop with.
The Perfume Shop.
Great customer service lady was very…
Great customer service lady was very helpfully pleasant amber x
21 September 2025
Unprompted review
Reply from The Perfume Shop - Buchanan 60
Hi,
I am so pleased to hear of your 5* experience. Thanks so much for choosing us to shop with.
The Perfume Shop.
Very fast and good service from amber
Very fast and good service from amber
20 September 2025
Unprompted review
Reply from The Perfume Shop - Buchanan 60
Hi,
I am so pleased to hear of your 5* experience. Thanks so much for choosing us to shop with.
The Perfume Shop.
Phenomenal staff and experience
Linda was a brilliant help, knew exactly the kind of aftershave I was after and provided excellent customer service!
19 September 2025
Unprompted review
Reply from The Perfume Shop - Buchanan 60
Hi,
Thanks for your lovely words and for choosing us to shop with. We appreciate you.
The Perfume Shop.
Reply from The Perfume Shop - Buchanan 60
Hi,
We're so happy to hear you have had a 5* experience. Thank you for choosing us to shop with.
The Perfume Shop
A great experience in Glasgow.
Diane was very friendly, professional and helpful. I also really liked the shop and it's got a lot of good aftershave.
13 September 2025
Unprompted review
Reply from The Perfume Shop - Buchanan 60
Hi,
Thanks for your kind words, we really appreciate you! Thanks for choosing us to shop with.
The Perfume Shop.
Lovely service
The ladie who service me was very helpful and so nice and not pushing and I would go back and recommend to people about the shop. Diane xxx
13 September 2025
Unprompted review
Reply from The Perfume Shop - Buchanan 60
Hi,
Thanks for your kind words, we really appreciate you! Thanks for choosing us to shop with.
The Perfume Shop.
Reply from The Perfume Shop - Buchanan 60
Hi,
We're so happy to hear you have had a 5* experience. Thank you for choosing us to shop with.
The Perfume Shop
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.