The Perfume Shop - Cumbernauld 179 Reviews 

184
TrustScore 5 out of 5

4.9

Unit 33b, The Antonine Centre, Tryst Road,, G67 1JW CUMBERNAULD, GB


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Rated 5 out of 5 stars

Stopped by to pick up a gift for a friend’s birthday and Leeanne was super helpful. She took on board my budget and was able to make relevant recommendations, then kept me informed on all offers and... See more

Company replied

Rated 5 out of 5 stars

Wonderful experience with the girls in the Cumbernauld shop Janet and Leeann were very attentive and friendly and they really made my day with the bespoke gift they created for me I was really i... See more

Company replied

Rated 5 out of 5 stars

Was served by val today absolutely superb service actually all the ladies were lovely! Janet and Jackie Lovely ladies


Company details

  1. #35 of 116 best companies in Perfume store
  2. #67 of 219 best companies in Beauty product supplier
  3. #21 of 83 best companies in Cosmetics and Perfumes Supplier
  4. #41 of 129 best companies in Cosmetics shop
  5. #25 of 68 best companies in Flavours, fragrances and aroma Supplier
  6. #27 of 107 best companies in Hair product shop

Written by the company

For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.


Contact info

  • Unit 33b, The Antonine Centre, Tryst Road,, G67 1JW, CUMBERNAULD, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

184 reviews

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4.9

All reviews

(184)

34,211 reviews in the last 12 months

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Rated 5 out of 5 stars

Helpful service

Jackie was very helpful! Great, quick service. There was also a personalised gift wrap service!

11 June 2025
Unprompted review
The Perfume Shop - Cumbernauld 179 logo

Reply from The Perfume Shop - Cumbernauld 179

Hi,

It's lovely to hear of your recent experience and thank you so much for shopping with us.

Kind regards,
Sharain
The Perfume Shop Team

Rated 5 out of 5 stars

Service with a smile and some ❤️

Visited this store several times and always found the staff extremely helpful. After my visit today I really felt the need to review. Jackie in store went above and beyond to help with my purchases and took the tine to wrap each gift beautifully. Always a pleasure to be served with a helpful friendly smile. Thanks Again 😊 Linda

5 June 2025
Unprompted review
The Perfume Shop - Cumbernauld 179 logo

Reply from The Perfume Shop - Cumbernauld 179

Hi,

Thanks for your positive review! We appreciate you.

Kind regards,
Sharain
The Perfume Shop Team

Rated 5 out of 5 stars

Fame perfume

I went in today to get a bottle of Fame and Janet couldn’t have been more helpful, she was so kind and helpful and even helped me fill out my details for my perfume shop card and was showing me a fancy bottle of fame with a little fur coat. So cute! Janet was so chatty and happy throughout the whole transaction! Such a lovely lady! I’m so happy with my new bottle of perfume

2 June 2025
Unprompted review
The Perfume Shop - Cumbernauld 179 logo

Reply from The Perfume Shop - Cumbernauld 179

Hi,

We're so happy to hear that you enjoyed your experience. It's wonderful to know that our team member was so helpful and kind during your visit while you were purchasing your perfume. We appreciate you taking the time to share your positive feedback!

The Perfume Shop

Rated 5 out of 5 stars

Great service and advice from Janet

Great service and advice from Janet

Many thanks

30 May 2025
Unprompted review
The Perfume Shop - Cumbernauld 179 logo

Reply from The Perfume Shop - Cumbernauld 179

Hi,

Thank you so much for your kind review, we truly appreciate your support.

Stay fabulous and fragrant,
The Perfume Shop

Rated 5 out of 5 stars

Great service with lovely staff!

30 May 2025
Unprompted review
The Perfume Shop - Cumbernauld 179 logo

Reply from The Perfume Shop - Cumbernauld 179

Hi,

Thank you so much for your kind review, we truly appreciate your support.

Stay fabulous and fragrant,
The Perfume Shop

Rated 5 out of 5 stars

Top service and products!We were served by a friendly and…

We were served by a friendly and knowledgeable colleague. We were able to sample the new Boss fragrance and went on to buy it along with our choice of an additional small bottle filled in store.We opted for gift wrapping and were most impressed with how this was done.Our choice of message was expertly printed on the ribbon.

29 May 2025
Unprompted review
The Perfume Shop - Cumbernauld 179 logo

Reply from The Perfume Shop - Cumbernauld 179

Hi,

Thanks for your review. It's great to hear about your 5* experience and thank you so much for shopping with The Perfume Shop.

Kind regards,
The Perfume Shop

Rated 5 out of 5 stars

Friendly staff member told me about a…

Friendly staff member told me about a great deal jean paul gaultier thanks Janet

29 May 2025
Unprompted review
The Perfume Shop - Cumbernauld 179 logo

Reply from The Perfume Shop - Cumbernauld 179

Hi,

Thank you so much for your kind review, we truly appreciate your support.

Stay fabulous and fragrant,
The Perfume Shop

Rated 5 out of 5 stars

Very helpful and patient

Very helpful and patient, ladies know what they are doing and go back every couple months or so

28 May 2025
Unprompted review
The Perfume Shop - Cumbernauld 179 logo

Reply from The Perfume Shop - Cumbernauld 179

Hi,

Thank you so much for your kind review, we truly appreciate your support.

Stay fabulous and fragrant,
The Perfume Shop

Rated 5 out of 5 stars

Outstanding!

Outstanding!

Ordered online, picked up minutes later, 3 lovely ladies (not sitting down) sorted it out quick smart. Superb!

23 May 2025
Unprompted review
The Perfume Shop - Cumbernauld 179 logo

Reply from The Perfume Shop - Cumbernauld 179

Hi,

Thank you so much for your kind review, we truly appreciate your support.

Stay fabulous and fragrant,
The Perfume Shop

Rated 5 out of 5 stars

Lovely service

Lovely service, the ladies were very informative and attentive. Thank you again.

23 May 2025
Unprompted review
The Perfume Shop - Cumbernauld 179 logo

Reply from The Perfume Shop - Cumbernauld 179

Hi,

Thank you so much for your kind review, we truly appreciate your support.

Stay fabulous and fragrant,
The Perfume Shop

Rated 5 out of 5 stars

Great service

Very kind staff

11 May 2025
Unprompted review
The Perfume Shop - Cumbernauld 179 logo

Reply from The Perfume Shop - Cumbernauld 179

Thank you for your positive review!

The Perfume Shop.

Rated 5 out of 5 stars

Fantastic staff

Fantastic staff, really know their stuff. Able to advise and recommend on lots

6 May 2025
Unprompted review
The Perfume Shop - Cumbernauld 179 logo

Reply from The Perfume Shop - Cumbernauld 179

Hi,

Thank you for your lovely 5-star review! We appreciate you taking the time to share your feedback and are so glad to know you had a great shopping experience with us.

Kind regards,
Sharain
The Perfume Shop Team

Rated 5 out of 5 stars

Good people give me options to what I…

Good people give me options to what I like very lovely and recommend to all people

5 May 2025
Unprompted review
The Perfume Shop - Cumbernauld 179 logo

Reply from The Perfume Shop - Cumbernauld 179

Hi,

I am so happy to hear of your experience & thank you so much for shopping with us.

Kind regards,
Sharain
The Perfume Shop Team

Rated 5 out of 5 stars

donna was fab she gave us loads of…

donna was fab she gave us loads of different perfumes to try!! thank you <3

2 May 2025
Unprompted review
The Perfume Shop - Cumbernauld 179 logo

Reply from The Perfume Shop - Cumbernauld 179

Hi,

Thank you for your lovely review! We're so glad to hear you're happy with your experience. Your support means everything to us and we're excited to welcome you back again soon.

Stay fabulous and keep spritzing joy!
Sharain
The Perfume Shop Team

Rated 5 out of 5 stars

Excellent service

Excellent service, very helpful!

2 May 2025
Unprompted review
The Perfume Shop - Cumbernauld 179 logo

Reply from The Perfume Shop - Cumbernauld 179

Hello,

Thank you for your wonderful 5* review! We are so pleased to know you had a great experience shopping with us, your feedback means so much.

Warm regards,
Jasmyn

Rated 5 out of 5 stars

Jacqui was extremely helpful

Jacqui was extremely helpful, great service and very polite

2 May 2025
Unprompted review
The Perfume Shop - Cumbernauld 179 logo

Reply from The Perfume Shop - Cumbernauld 179

Hello,

Thank you for your wonderful 5* review! We are so pleased to know you had a great experience shopping with us, your feedback means so much.

Warm regards,
Jasmyn

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