The Perfume Shop - Middlesborough 136 Reviews 

340
TrustScore 5 out of 5

5.0

9 Wesley Mall, The Cleveland Centre, TS1 2NP MIDDLESBOROUGH, GB


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Rated 5 out of 5 stars

Simran is such a brilliant sales person, she’s very delightful and helpful. I would normally shop online but would now always go in store because of her! I hope she gets all the reward and accolades... See more

Company replied

Rated 5 out of 5 stars

Stephanie was super nice and extremely helpful when it came to recommending and helping me choose the right scents. She really took the time to help me find what I was looking for. The shop is also re... See more

Company replied

Rated 5 out of 5 stars

Had a really nice experience at the perfume shop. Simran was very friendly and handled so well. She was helpful, and took the time to recommend the right fragrances without making me feel rushed. Her... See more

Company replied

Rated 5 out of 5 stars

Simian at The Perfume Shop at Middlesbrough Cleveland Mall was so accommodating and patient. I am really satisfied with what the Valentino women fragance that I bought.

Company replied


Company details

  1. #34 of 114 best companies in Perfume store
  2. #67 of 221 best companies in Beauty product supplier
  3. #22 of 83 best companies in Cosmetics and Perfumes Supplier
  4. #43 of 131 best companies in Cosmetics shop
  5. #25 of 67 best companies in Flavours, fragrances and aroma Supplier
  6. #27 of 107 best companies in Hair product shop

Written by the company

The Perfume Shop is the UK’s largest specialist fragrance retailer with 255 stores across the UK & Ireland, selling all major designer fragrance brands, classic and celebrity perfumes, aftershaves and body products with unrivalled expertise at value for money prices.


Contact info

  • 9 Wesley Mall, The Cleveland Centre, TS1 2NP, MIDDLESBOROUGH, United Kingdom

5.0

Excellent

TrustScore 5 out of 5

340 reviews

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5.0

All reviews

(340)

35,568 reviews in the last 12 months

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Rated 5 out of 5 stars

I have been served by one of the staff…

I have been served by one of the staff called tamzeen and she was amazing 🤩

18 April 2026
Unprompted review
The Perfume Shop - Middlesborough 136 logo

Reply from The Perfume Shop - Middlesborough 136

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

“We had a great experience buying…

“We had a great experience buying perfumes. Sana was very friendly, respectful, and helpful. She guided us nicely and made us feel comfortable. Really appreciate her service.”

18 April 2026
Unprompted review
The Perfume Shop - Middlesborough 136 logo

Reply from The Perfume Shop - Middlesborough 136

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Bad Boy purchase

Olivia was fantastic. She knows I like changing my fragrance and what kind of smells I like. Made sure she gave me lots of options to choose from to find the right aftershave. Very friendly and helpful.

17 April 2026
Unprompted review
The Perfume Shop - Middlesborough 136 logo

Reply from The Perfume Shop - Middlesborough 136

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Brilliant customer service by Olivia

Brilliant customer service by Olivia

16 April 2026
Unprompted review
The Perfume Shop - Middlesborough 136 logo

Reply from The Perfume Shop - Middlesborough 136

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars
The Perfume Shop - Middlesborough 136 logo

Reply from The Perfume Shop - Middlesborough 136

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Anna is a good attendance

Anna is a good attendance
Lovely and friendly

1 April 2026
Unprompted review
The Perfume Shop - Middlesborough 136 logo

Reply from The Perfume Shop - Middlesborough 136

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Olivia was amazing

Olivia was amazing, helped me choose an amazing perfume (:

26 March 2026
Unprompted review
The Perfume Shop - Middlesborough 136 logo

Reply from The Perfume Shop - Middlesborough 136

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Good Service friendly anne

14 April 2026
Unprompted review
The Perfume Shop - Middlesborough 136 logo

Reply from The Perfume Shop - Middlesborough 136

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

The reception was excellent. Sana, the lady that attended to me was nice, excellent and fabulous 👌

The reception, the customer service. Sana was nice, told me about some other offers and products. I was welcomed well enough. And everything was quick.

13 April 2026
Unprompted review
The Perfume Shop - Middlesborough 136 logo

Reply from The Perfume Shop - Middlesborough 136

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

It was great service and she helpful

It was great service and she helpful
Sana 👍

13 April 2026
Unprompted review
The Perfume Shop - Middlesborough 136 logo

Reply from The Perfume Shop - Middlesborough 136

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Good service of sana

Good service of sana

8 April 2026
Unprompted review
The Perfume Shop - Middlesborough 136 logo

Reply from The Perfume Shop - Middlesborough 136

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Sana provided amazing customer service

Sana provided amazing customer service. She was really friendly

7 April 2026
Unprompted review
The Perfume Shop - Middlesborough 136 logo

Reply from The Perfume Shop - Middlesborough 136

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Ann and the rest of the staff are excellent

Ann and the rest of the staff know the fragrances very well and are always very helpful in finding the right fragrance. Very friendly and accommodating.

7 April 2026
Unprompted review
The Perfume Shop - Middlesborough 136 logo

Reply from The Perfume Shop - Middlesborough 136

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Excellent service and patience I…

Excellent service and patience I enjoyed and i was served by Tamzeen she was so polite and helpful. It was on my birthday thanks

6 April 2026
Unprompted review
The Perfume Shop - Middlesborough 136 logo

Reply from The Perfume Shop - Middlesborough 136

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Amazing store

Amazing store. Got quality perfume. Attended by a professional store attendant Tamzeen. Thank you!

2 April 2026
Unprompted review
The Perfume Shop - Middlesborough 136 logo

Reply from The Perfume Shop - Middlesborough 136

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

My favorite perfume shop

That's my favourite perfume shop. Tamzeen was very delightful and provided excellent customer service.

1 April 2026
Unprompted review
The Perfume Shop - Middlesborough 136 logo

Reply from The Perfume Shop - Middlesborough 136

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Great staff and very helpfull.served by…

Great staff and very helpfull.served by Tamleen.

1 April 2026
Unprompted review
The Perfume Shop - Middlesborough 136 logo

Reply from The Perfume Shop - Middlesborough 136

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Helpful service

Helpful service
Sana was very helpful and took me through different varieties fulfilling my perfect gift requirements. Would totally recommend her

1 April 2026
Unprompted review
The Perfume Shop - Middlesborough 136 logo

Reply from The Perfume Shop - Middlesborough 136

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Olivia was fantastic

Olivia was fantastic, very attentive, gave impartial advice and is very knowledgeable.

31 March 2026
Unprompted review
The Perfume Shop - Middlesborough 136 logo

Reply from The Perfume Shop - Middlesborough 136

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Very good service she’s the best

Very good service she’s the best

30 March 2026
Unprompted review
The Perfume Shop - Middlesborough 136 logo

Reply from The Perfume Shop - Middlesborough 136

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

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