Iksha was so patient and understanding with me as I wanted to try a lot of different scents before finding the perfect one for me. I really appreciate how she made me comfortable to ask questions as i... See more
Location
Switch location37A Town Mall Walk, The Oracle, RG1 2AH READING, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Visited Reading unit this Saturday and was immediately greeted by Ramona. She has given me great advice and showed lovely selection. She was friendly and very knowledgeable about the product, took her... See more
Company replied
Once again, a wholesome experience. This is our 2nd visit to ‘THE PERFUME SHOP’ Reading store. We were suggested the right perfume again that matches our smell notes. As always, the staff here are ver... See more
Company replied
Very good experience, was served by Ramona in Reading Branch. She has let me try different perfumes. Will buy again 💯
Company details
- #34 of 115 best companies in Perfume store
- #64 of 216 best companies in Beauty product supplier
- #21 of 86 best companies in Cosmetics and Perfumes Supplier
- #41 of 132 best companies in Cosmetics shop
- #27 of 68 best companies in Flavours, fragrances and aroma Supplier
- #28 of 107 best companies in Hair product shop
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
37A Town Mall Walk, The Oracle, RG1 2AH, READING, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Alexia was so kind to explain and guide…
Alexia was so kind to explain and guide me around.
Thank you Alexia

Reply from The Perfume Shop - Reading 67
Would have been better if the ribbon…
Would have been better if the ribbon thanks says merry Christmas was the right way up. A bit disappointing when its a Christmas gift and ive payed alot of money.

Reply from The Perfume Shop - Reading 67
Jada was a very pleasant and helpful…
Jada was a very pleasant and helpful sales girl and it was a pleasure doing business with her. Loved the sales too!

Reply from The Perfume Shop - Reading 67
The perfume shop Reading
Reading store - Alisha, was brilliant, great advice, let me smell numerous giving her perspective on each.

Reply from The Perfume Shop - Reading 67
Had a lovely experience with Ramona…
Had a lovely experience with Ramona today super helpful and lovely :)

Reply from The Perfume Shop - Reading 67
Friendly helpful and informative
Friendly helpful and informative served by Sana

Reply from The Perfume Shop - Reading 67
very nice sales called jayda very…
very nice sales called jayda very attentive to customers 👏

Reply from The Perfume Shop - Reading 67
The Perfume Shop - Oracle - Reading
As always, a great service. Especially from the lovely Ramona [Manager]. Very professional and friendly and always a pleasure to see her. She always goes that extra mile. I only buy from there now. Thanks Ramona. Iain. Henley on Thames.

Reply from The Perfume Shop - Reading 67
MY experience she was very good and…
MY experience she was very good and friendly to help to me so I give her a great score rate of 100%that why and went with my family and friend in Reading town mail walk keep the work up on your service to get a great score again okay

Reply from The Perfume Shop - Reading 67

Reply from The Perfume Shop - Reading 67
Excellent customer service
Ordered online what I thought was Romance for men. Got sent the female version so took it into the perfume shop store in Reading to exchange, only to find romance for men no longer exists. However, the staff were so helpful, looking up whether it was available anywhere. They offered to refund or to gift wrap the one I’d brought with me to return. Beyond the call of duty/expectation. Sent me home better!

Reply from The Perfume Shop - Reading 67
Great service
Fantastic service, brilliant customer service from Jada
She is kind and helpful and didn't mind when I asked for more than one sample
She was chatty and had a smile at all times

Reply from The Perfume Shop - Reading 67
Had a great experience at Reading store…
Had a great experience at Reading store with Ramona, she helped me choose perfect fragrances for my loved ones.

Reply from The Perfume Shop - Reading 67
Reading perfume shop
Had an amazing experience at the reading perfume shop, being served by such a lovely employee called Ramona who was so helpful and patient with choosing out and packaging our perfumes🙌

Reply from The Perfume Shop - Reading 67
Ramona
Ramona - she was excellent at her service at her reading store . We loved her service and she is so kind, lovely and extremely friendly..

Reply from The Perfume Shop - Reading 67
Just met Alexia at the Reading branch
Just met Alexia at the Reading branch - very helpful indeed with an amazing smile and even gift wrapped my purchase - great customer service!

Reply from The Perfume Shop - Reading 67
Ramona and Jada were very sweet and…
Ramona and Jada were very sweet and hospitable .

Reply from The Perfume Shop - Reading 67
She is such a lovely and kind person
She is such a lovely and kind person! Alisha

Reply from The Perfume Shop - Reading 67
I ordered the incorrect perfume. Fixed by Ramona in the Reading store
Went to the store in reading as I unfortunately ordered the wrong perfume. I was greeted my Ramona, the store manager, who was huge help!
She helped me return the incorrect perfume and purchase the correct one. No hassle, problems just quick, easy and very helpful. She was very friendly and welcoming. Huge thank you to Ramona. I will definitely be recommending the reading shop and will be back in the future for further purchases.

Reply from The Perfume Shop - Reading 67
Amalia was so amazing and helpful
Amalia was so amazing and helpful. I was being very indecisive with which perfumes to get and what sizes and she was so patient and helped me figure out what was best to get and what size would help me save the most money. Amazing service! Will definitely be back

Reply from The Perfume Shop - Reading 67
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.






