The Perfume Shop - Uxbridge 83 Reviews 

272
TrustScore 5 out of 5

4.9

Unit 211, The Chimes Shopping Centre, UB8 1LA UXBRIDGE, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Thank you to Scarlett. She did an amazing job in helping me pick a perfume, turn it into a gift set with chocolates and personalised ribbon. All whilst sticking to my budget and helping me get a reall... See more

Company replied

Rated 5 out of 5 stars

Always love shopping from The perfume shop. Amazing discounts and deals. Best recommendations as well. Tina uxbridge branch was so lovely and patient with me

Company replied

Rated 5 out of 5 stars

Aisha was super helpful and lovely! I came in wanting a smaller perfume to take travelling and I didn’t even realise the travel size bottles were an option! Really good customer service thank you!

Company replied

Rated 5 out of 5 stars

We were very happy with our experience in shop. We had Ema helping us and she was very great and lovely in assisting us with what we needed. She picked out the very best perfumes in the very best pric... See more

Company replied


Company details

  1. #34 of 115 best companies in Perfume store
  2. #69 of 220 best companies in Beauty product supplier
  3. #21 of 84 best companies in Cosmetics and Perfumes Supplier
  4. #44 of 131 best companies in Cosmetics shop
  5. #24 of 67 best companies in Flavours, fragrances and aroma Supplier
  6. #27 of 107 best companies in Hair product shop

Written by the company

For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.


Contact info

  • Unit 211, The Chimes Shopping Centre, UB8 1LA, UXBRIDGE, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

272 reviews

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4.9

All reviews

(272)

35,106 reviews in the last 12 months

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Rated 5 out of 5 stars

First class service today thank you Ema…

First class service today thank you Ema x

14 May 2025
Unprompted review
The Perfume Shop - Uxbridge 83 logo

Reply from The Perfume Shop - Uxbridge 83

Hi,

I am so pleased to hear you had a 5* experience with us. We appreciate you and your support, thank you for shopping with The Perfume Shop.

Kind regards,
Sharain
The Perfume Shop Team

Rated 5 out of 5 stars

Tina

Tina was Brilliant service and very informative about the promotions currently they have on. And very helpful with the gift wrapping etc

13 May 2025
Unprompted review
The Perfume Shop - Uxbridge 83 logo

Reply from The Perfume Shop - Uxbridge 83

Thank you for your positive review!

The Perfume Shop.

Rated 5 out of 5 stars

The experience on this shop is great…

The experience on this shop is great always free gift thank you very much and Ema is very nice and helpful thank you

7 May 2025
Unprompted review
The Perfume Shop - Uxbridge 83 logo

Reply from The Perfume Shop - Uxbridge 83

Hi,

Thank you for your lovely 5-star review! We appreciate you taking the time to share your feedback and are so glad to know you had a great shopping experience with us.

Kind regards,
Sharain
The Perfume Shop Team

Rated 5 out of 5 stars

Quick but professional service

Quick but professional service, Ema made it easy!!!🙂🙂

5 May 2025
Unprompted review
The Perfume Shop - Uxbridge 83 logo

Reply from The Perfume Shop - Uxbridge 83

Hi,

I am so happy to hear of your experience & thank you so much for shopping with us.

Kind regards,
Sharain
The Perfume Shop Team

Rated 5 out of 5 stars

Excellent customer service by Ema

Excellent customer service by Ema
Good offers too

5 May 2025
Unprompted review
The Perfume Shop - Uxbridge 83 logo

Reply from The Perfume Shop - Uxbridge 83

Hi,

I am so happy to hear of your experience & thank you so much for shopping with us.

Kind regards,
Sharain
The Perfume Shop Team

Rated 5 out of 5 stars

We <3 Ema

Ema is so lovely, kind and helpful.
10/10 service.
Will be back :)

5 May 2025
Unprompted review
The Perfume Shop - Uxbridge 83 logo

Reply from The Perfume Shop - Uxbridge 83

Hi,

I am so happy to hear of your experience & thank you so much for shopping with us.

Kind regards,
Sharain
The Perfume Shop Team

Rated 5 out of 5 stars

I went there to buy a gift for a…

I went there to buy a gift for a friend. Amber assisted me. Super kind and helpful. She patiently let me try many fragrances until I decided which one I wanted. Thank you Amber!

3 May 2025
Unprompted review
The Perfume Shop - Uxbridge 83 logo

Reply from The Perfume Shop - Uxbridge 83

Hi,

Thank you for your lovely review! We're so glad to hear you're happy with your experience. Your support means everything to us and we're excited to welcome you back again soon.

Stay fabulous and keep spritzing joy!
Sharain
The Perfume Shop Team

Rated 5 out of 5 stars

I loved coming inside today and I’m happy with my purchase

I loved coming inside today, i went to the Uxbridge perfume shop and I was very confused which perfume to get however tila helped me decide and was very patient, she gave me good suggestions, she is amazing.

3 May 2025
Unprompted review
The Perfume Shop - Uxbridge 83 logo

Reply from The Perfume Shop - Uxbridge 83

Hi,

Thank you for your lovely review! We're so glad to hear you're happy with your experience. Your support means everything to us and we're excited to welcome you back again soon.

Stay fabulous and keep spritzing joy!
Sharain
The Perfume Shop Team

Rated 5 out of 5 stars

Great customer service by Tina!

3 May 2025
Unprompted review
The Perfume Shop - Uxbridge 83 logo

Reply from The Perfume Shop - Uxbridge 83

Hi,

Thank you for your lovely review! We're so glad to hear you're happy with your experience. Your support means everything to us and we're excited to welcome you back again soon.

Stay fabulous and keep spritzing joy!
Sharain
The Perfume Shop Team

Rated 5 out of 5 stars

5 Star Service by Paula

Great Service by Paula, kind, helpful and great customer service. Thank you for your help today and directing me to the cute little gift sets!

1 May 2025
Unprompted review
The Perfume Shop - Uxbridge 83 logo

Reply from The Perfume Shop - Uxbridge 83

Hi,

Thank you so much for your kind words! We're thrilled to hear you had a great experience.

Stay fabulous and keep spritzing joy!

Kind regards,
Sharain
The Perfume Shop Team

Rated 5 out of 5 stars

Paula was extremely friendly

Paula was extremely friendly. Kept me laughing the whole time. I really enjoyed my experience. 10/10

1 May 2025
Unprompted review
The Perfume Shop - Uxbridge 83 logo

Reply from The Perfume Shop - Uxbridge 83

Hi,

Thank you so much for your kind words! We're thrilled to hear you had a great experience.

Stay fabulous and keep spritzing joy!

Kind regards,
Sharain
The Perfume Shop Team

Rated 5 out of 5 stars

Had a very good experience lovely…

Had a very good experience lovely service

1 May 2025
Unprompted review
The Perfume Shop - Uxbridge 83 logo

Reply from The Perfume Shop - Uxbridge 83

Hi,

Thank you for your lovely review! We're so glad to hear you're happy with your experience. Your support means everything to us and we're excited to welcome you back again soon.

Stay fabulous and keep spritzing joy!
Sharain
The Perfume Shop Team

Rated 5 out of 5 stars

Paula was very sweet

Paula was very sweet. excellent service

1 May 2025
Unprompted review
The Perfume Shop - Uxbridge 83 logo

Reply from The Perfume Shop - Uxbridge 83

Hi,

Thank you for your lovely review! We're so glad to hear you're happy with your experience. Your support means everything to us and we're excited to welcome you back again soon.

Stay fabulous and keep spritzing joy!
Sharain
The Perfume Shop Team

Rated 5 out of 5 stars

Had a good experience

Had a good experience, Ema was great. Gave me plenty of samples and good complimentary gifts. She deserves all the overtime she’s asking for!

25 April 2025
Unprompted review
The Perfume Shop - Uxbridge 83 logo

Reply from The Perfume Shop - Uxbridge 83

Hi,

Thank you for your lovely review! We're so glad to hear you're happy with your experience. Your support means everything to us and we're excited to welcome you back again soon.

Stay fabulous and keep spritzing joy!
Sharain
The Perfume Shop Team

Rated 5 out of 5 stars

Amber was very helpful with helping me…

Amber was very helpful with helping me find the perfect perfume for my partner and also was very patient

30 April 2025
Unprompted review
The Perfume Shop - Uxbridge 83 logo

Reply from The Perfume Shop - Uxbridge 83

Hi,

Thank you so much for your kind words! We're thrilled to hear you had a great experience.

Stay fabulous and keep spritzing joy!

Kind regards,
Sharain
The Perfume Shop Team

Rated 5 out of 5 stars

Excellent experience

Paula was amazing! She was very helpful and had a range of recommendation for me. The gift wrap was lovely too!

30 April 2025
Unprompted review
The Perfume Shop - Uxbridge 83 logo

Reply from The Perfume Shop - Uxbridge 83

Hi,

Thank you so much for your kind words! We're thrilled to hear you had a great experience.

Stay fabulous and keep spritzing joy!

Kind regards,
Sharain
The Perfume Shop Team

Rated 5 out of 5 stars

Paula was very nice and helpful

Paula was very nice and helpful, she helped me with two perfumes, she understood what I wanted and helped me with it. The service was amazing.

25 April 2025
Unprompted review
The Perfume Shop - Uxbridge 83 logo

Reply from The Perfume Shop - Uxbridge 83

Hi,

Thank you so much for your kind words! We're thrilled to hear you had a great experience.

Stay fabulous and keep spritzing joy!

Kind regards,
Sharain
The Perfume Shop Team

Rated 5 out of 5 stars

This shop is outstanding

This shop is outstanding, and the experience is made even better by the lovely and helpful seller, Ema.

30 April 2025
Unprompted review
The Perfume Shop - Uxbridge 83 logo

Reply from The Perfume Shop - Uxbridge 83

Hi,

Thank you for your lovely review! We're so glad to hear you're happy with your experience. Your support means everything to us and we're excited to welcome you back again soon.

Stay fabulous and keep spritzing joy!
Sharain
The Perfume Shop Team

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