The Perfume Shop - Uxbridge 83 Reviews 

272
TrustScore 5 out of 5

4.9

Unit 211, The Chimes Shopping Centre, UB8 1LA UXBRIDGE, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Thank you to Scarlett. She did an amazing job in helping me pick a perfume, turn it into a gift set with chocolates and personalised ribbon. All whilst sticking to my budget and helping me get a reall... See more

Company replied

Rated 5 out of 5 stars

Always love shopping from The perfume shop. Amazing discounts and deals. Best recommendations as well. Tina uxbridge branch was so lovely and patient with me

Company replied

Rated 5 out of 5 stars

Aisha was super helpful and lovely! I came in wanting a smaller perfume to take travelling and I didn’t even realise the travel size bottles were an option! Really good customer service thank you!

Company replied

Rated 5 out of 5 stars

We were very happy with our experience in shop. We had Ema helping us and she was very great and lovely in assisting us with what we needed. She picked out the very best perfumes in the very best pric... See more

Company replied


Company details

  1. #35 of 116 best companies in Perfume store
  2. #70 of 223 best companies in Beauty product supplier
  3. #21 of 84 best companies in Cosmetics and Perfumes Supplier
  4. #44 of 133 best companies in Cosmetics shop
  5. #25 of 68 best companies in Flavours, fragrances and aroma Supplier
  6. #27 of 108 best companies in Hair product shop

Written by the company

For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.


Contact info

  • Unit 211, The Chimes Shopping Centre, UB8 1LA, UXBRIDGE, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

272 reviews

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4.9

All reviews

(272)

34,846 reviews in the last 12 months

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Rated 5 out of 5 stars

They didn’t make us smell the whole…

They didn’t make us smell the whole shop and gave us good fragrances to smell my husbands picky as well and they didn’t get annoyed they were still helpful and we ended up buying 2 ladies fragrances and two men’s. The names of the girls Beula and Ema. They were lovely

27 June 2025
Unprompted review
The Perfume Shop - Uxbridge 83 logo

Reply from The Perfume Shop - Uxbridge 83

Hi,

I am thrilled to hear of your experience. Thank you for supporting us, we appreciate you.

The Perfume Shop

Rated 5 out of 5 stars

Beula was helpful honest and happy

Beula was helpful honest and happy, great asset for your company!

23 June 2025
Unprompted review
The Perfume Shop - Uxbridge 83 logo

Reply from The Perfume Shop - Uxbridge 83

Hey,

Thanks for your review! We are happy to hear you had a 5* experience.

Kind regards,
Sharain
The Perfume Shop

Rated 5 out of 5 stars

Excellent customer service

I was served by Ema at The perfume shop, she provided excellent customer service and helped us choose perfume.

13 June 2025
Unprompted review
The Perfume Shop - Uxbridge 83 logo

Reply from The Perfume Shop - Uxbridge 83

Hi,

Thank you so much for your 5* review! We appreciate you.

Kind regards,
Sharain
The Perfume Shop

Rated 5 out of 5 stars

Lovely service from Beula

Lovely service from Beula. Was very kind and informative and was very helpful was with us and had a great attitude towards. She was a lovely sales person and is great at her job. Greeted us with grace and said ‘Eid Mubarak’.

6 June 2025
Unprompted review
Rated 5 out of 5 stars

Ema is amazing!

Ema is amazing. Very knowledgable and went above and beyond the gift we were looking to buy. Great customer service and attention to detail.

31 May 2025
Unprompted review
Rated 5 out of 5 stars

Best price and there is always 20%…

Best price and there is always 20% discount. Very happy with the kind and polite staff member Ema. Amazing shop and recommended to everyone.

26 May 2025
Unprompted review
The Perfume Shop - Uxbridge 83 logo

Reply from The Perfume Shop - Uxbridge 83

Hi,

Thank you so much for your kind review, we truly appreciate your support.

Stay fabulous and fragrant,
The Perfume Shop

Rated 5 out of 5 stars

Customer Service

The range at the store was great. It was a little difficult to make my choices. Thanks to Tina for her patience and suggestions! She was very helpful.

24 May 2025
Unprompted review
The Perfume Shop - Uxbridge 83 logo

Reply from The Perfume Shop - Uxbridge 83

Hi,

Thank you so much for your kind review, we truly appreciate your support.

Stay fabulous and fragrant,
The Perfume Shop

Rated 5 out of 5 stars

Tina was very kind and patient and…

Tina was very kind and patient and helpful. She made it clear and easy to select what I exactly want.

24 May 2025
Unprompted review
The Perfume Shop - Uxbridge 83 logo

Reply from The Perfume Shop - Uxbridge 83

Hi,

Thank you so much for your kind review, we truly appreciate your support.

Stay fabulous and fragrant,
The Perfume Shop

Rated 5 out of 5 stars

Great shop and amazing prices

Great shop and amazing prices! I’ve been buying a lot of perfumes from this place. The staff are super friendly, and every time I look for Ema, she’s always smiling, approachable, and quick to recommend the perfect perfume. She also wraps everything beautifully and with real attention to detail.
Overall, amazing service!

23 May 2025
Unprompted review
The Perfume Shop - Uxbridge 83 logo

Reply from The Perfume Shop - Uxbridge 83

Hi,

Thank you so much for your kind review, we truly appreciate your support.

Stay fabulous and fragrant,
The Perfume Shop

Rated 5 out of 5 stars

It arrived before due date

It arrived before due date, came in very secure packaging.
Communication was true.

18 May 2025
The Perfume Shop - Uxbridge 83 logo

Reply from The Perfume Shop - Uxbridge 83

Hi,

Thank you so much for your kind review, we truly appreciate your support.

Stay fabulous and fragrant,
The Perfume Shop

Rated 5 out of 5 stars

Abiram I had a great experience

Abiram I had a great experience, she’s sweet and has a good customer service.❣️

21 May 2025
Unprompted review
The Perfume Shop - Uxbridge 83 logo

Reply from The Perfume Shop - Uxbridge 83

Hi,

Thanks for your review. It's great to hear your positive response and thank you so much for shopping with The Perfume Shop.

Kind regards,
Sharain
The Perfume Shop Team

Rated 5 out of 5 stars

Served by Ema

Served by Ema - excellent customer service would recommend!

18 May 2025
Unprompted review
The Perfume Shop - Uxbridge 83 logo

Reply from The Perfume Shop - Uxbridge 83

Thank you for your positive review!

The Perfume Shop.

Rated 5 out of 5 stars

I had really good experience even…

I had really good experience even though it was my first purchase. Ema was very helpful in assisting me. I really enjoyed my visit there .

17 May 2025
Unprompted review
The Perfume Shop - Uxbridge 83 logo

Reply from The Perfume Shop - Uxbridge 83

Hi,

Thank you so much for your kind review, we truly appreciate your support.

Stay fabulous and fragrant,
The Perfume Shop

Rated 5 out of 5 stars

The best service and experience

The best service and experience from Ema. Recommend to all

17 May 2025
Unprompted review
The Perfume Shop - Uxbridge 83 logo

Reply from The Perfume Shop - Uxbridge 83

Hi,

Thank your for your 5* review, we appreciate you!

Kind regards,
Sharain
The Perfume Shop

Rated 5 out of 5 stars

Ema was excellent...

Ema was excellent...

17 May 2025
Unprompted review
The Perfume Shop - Uxbridge 83 logo

Reply from The Perfume Shop - Uxbridge 83

Hi,

Thank your for your 5* review, we appreciate you!

Kind regards,
Sharain
The Perfume Shop

Rated 5 out of 5 stars

Nice customer service

Nice customer service. Specially thanks to Ema for nice Wrapping and helping in choosing nice perfumes.

17 May 2025
Unprompted review
The Perfume Shop - Uxbridge 83 logo

Reply from The Perfume Shop - Uxbridge 83

Thank you for your positive review!

The Perfume Shop.

Rated 5 out of 5 stars

Brilliant service

Ema has been truly wonderful and helpful speaking over phone to my daughter so so impressed xx

17 May 2025
Unprompted review
The Perfume Shop - Uxbridge 83 logo

Reply from The Perfume Shop - Uxbridge 83

Hi,

Thank your for your 5* review, we appreciate you!

Kind regards,
Sharain
The Perfume Shop

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