Thank you to Scarlett. She did an amazing job in helping me pick a perfume, turn it into a gift set with chocolates and personalised ribbon. All whilst sticking to my budget and helping me get a reall... See more
Company replied
Location
Switch locationUnit 211, The Chimes Shopping Centre, UB8 1LA UXBRIDGE, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Always love shopping from The perfume shop. Amazing discounts and deals. Best recommendations as well. Tina uxbridge branch was so lovely and patient with me
Company replied
Aisha was super helpful and lovely! I came in wanting a smaller perfume to take travelling and I didn’t even realise the travel size bottles were an option! Really good customer service thank you!
Company replied
We were very happy with our experience in shop. We had Ema helping us and she was very great and lovely in assisting us with what we needed. She picked out the very best perfumes in the very best pric... See more
Company replied
Company details
- #35 of 116 best companies in Perfume store
- #67 of 220 best companies in Beauty product supplier
- #21 of 83 best companies in Cosmetics and Perfumes Supplier
- #42 of 131 best companies in Cosmetics shop
- #25 of 68 best companies in Flavours, fragrances and aroma Supplier
- #26 of 106 best companies in Hair product shop
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
Unit 211, The Chimes Shopping Centre, UB8 1LA, UXBRIDGE, United Kingdom
4.9
Excellent
272 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from The Perfume Shop - Uxbridge 83
Hi,
Thanks for your positive review! We appreciate your kind words.
Kind regards,
The Perfume Shop.
Amber was very very good
Amber was very very good! Im really with her customer service she guided very well to pick the right perfumes! Shes the best!
3 August 2025
Unprompted review
Reply from The Perfume Shop - Uxbridge 83
Hi,
Thank you. We appreciate you!
Kind regards,
Sharain
Great customer service, amazing advice
Beula was so welcoming went above and beyond. Well informed advice. More than happy to help great asset to the company.
1 August 2025
Unprompted review
Reply from The Perfume Shop - Uxbridge 83
Hi,
Thanks for your review! We appreciate you and thank you so much for shopping with us.
The Perfume Shop.
Reply from The Perfume Shop - Uxbridge 83
Hi,
Thanks for your review! We appreciate you and thank you so much for shopping with us.
The Perfume Shop.
Amazing service by Beula at Uxbridge…
Amazing service by Beula at Uxbridge store. Brilliant product knowledge and service with a smile.
31 July 2025
Unprompted review
Reply from The Perfume Shop - Uxbridge 83
Hi,
Thanks for your review! We appreciate you and thank you so much for shopping with us.
The Perfume Shop.
Ayesha was very kind and polite
Ayesha was very kind and polite! She helped me find the perfect gift for my anniversary. Ayesha also gift wrapped the fragrance beautifully! Thank you so much Ayesha
30 July 2025
Unprompted review
Reply from The Perfume Shop - Uxbridge 83
Hi,
Thanks for your review! We appreciate you and thank you so much for shopping with us.
The Perfume Shop.
Reply from The Perfume Shop - Uxbridge 83
Hi,
Thanks for your review! We appreciate you and thank you so much for shopping with us.
The Perfume Shop.
Extremely helpful staff member served…
Extremely helpful staff member served us.
25 July 2025
Unprompted review
Reply from The Perfume Shop - Uxbridge 83
Hi,
I am so happy to hear you had a positive experience with us. Thank you for choosing us to shop with.
The Perfume Shop Team.
I had a lovely experience at Uxbridge…
I had a lovely experience at Uxbridge Perfume shop.
Ema was really helpful and made us take the right call. Would love to visit again!
25 July 2025
Unprompted review
Reply from The Perfume Shop - Uxbridge 83
Hi,
I am so happy to hear you had a positive experience with us. Thank you for choosing us to shop with.
The Perfume Shop Team.
I bought 2 perfumes from the perfume…
I bought 2 perfumes from the perfume shop and Ema helped us to choose the best perfume according to our taste, she is really helpful and nice. Will visit soon.
25 July 2025
Unprompted review
Reply from The Perfume Shop - Uxbridge 83
Hi,
I am so happy to hear you had a positive experience with us. Thank you for choosing us to shop with.
The Perfume Shop Team.
The Perfume Shop Uxbridge…
Ema was really helpful today when we purchased a couple of perfumes.
25 July 2025
Unprompted review
Reply from The Perfume Shop - Uxbridge 83
Hi,
I am so happy to hear you had a positive experience with us. Thank you for choosing us to shop with.
The Perfume Shop Team.
Thank you so much Ema for your lovely…
Thank you so much Ema for your lovely service!
25 July 2025
Unprompted review
Reply from The Perfume Shop - Uxbridge 83
Hi,
I am so happy to hear you had a positive experience with us. Thank you for choosing us to shop with.
The Perfume Shop Team.
It was quick and easy
It was quick and easy, and they knew all about what the perfumes were.
25 July 2025
Unprompted review
Reply from The Perfume Shop - Uxbridge 83
Hi,
Thanks for your review! Thank you for your sharing your positive experience.
Kind regards,
The Perfume Shop Team
Ema was friendly and efficient
Ema was friendly and efficient, great service.
25 July 2025
Unprompted review
Reply from The Perfume Shop - Uxbridge 83
Hi,
Thanks for your review! Thank you for your sharing your positive experience.
Kind regards,
The Perfume Shop Team
Very helpful with choosing different…
Very helpful with choosing different perfumes
23 July 2025
Unprompted review
Reply from The Perfume Shop - Uxbridge 83
Hi,
Thanks for your review! We appreciate you and thank you so much for shopping with us.
The Perfume Shop.
Reply from The Perfume Shop - Uxbridge 83
Hi,
Thank you for your positive review. We value and appreciate you!
The Perfume Shop
Lovely service
Ema, was amazing and helpful and patient with my decision making.
23 July 2025
Unprompted review
Reply from The Perfume Shop - Uxbridge 83
Hi,
Thanks for your review! We appreciate you and thank you so much for shopping with us.
The Perfume Shop.
The girls that served me were very…
The girls that served me were very lovely and helpful x
20 July 2025
Unprompted review
Reply from The Perfume Shop - Uxbridge 83
Hi,
Thanks for your review! We appreciate you and thank you so much for shopping with us.
The Perfume Shop.
I ordered teo perfumes from your shop…
I ordered teo perfumes from your shop both dior for eedding even tgir bride and groom and told then to engrave and they did 1 bottle engrave on front and the bride one on back of bottle whcih makes it useless for me i wanted them for wedding film to show both bottles with bride groon weddi g date ruined imp rvent
13 July 2025
Reply from The Perfume Shop - Uxbridge 83
Hi,
We’re sorry to hear this and really value your feedback. Please reach out to our customer team so we can help resolve this for you via email at reviews@theperfumeshop.com
Kind regards,
The Perfume Shop Team
Wr had a lovely experience
Wr had a lovely experience. Beula showed us a lots of options with patience and a lovely smile. Wish her all the best and keep being kind.
21 July 2025
Unprompted review
Reply from The Perfume Shop - Uxbridge 83
Hi,
Thanks for your review! We appreciate you and thank you so much for shopping with us.
The Perfume Shop.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.