The RealReal Reviews 126,097

I love shopping on The RealReal. The information is good and the service is excellent. It's always a thrill when the package arrives.

Hi! My package got lost. It's marked as delivered, but it's not there. The postal service insists that they delivered it, but they have no proof.

Received packaged in excellent conditions. The clothes excedeed my expectations

Item was exactly as described in excellent condition

The dress I ordered was exactly as described. I'm very pleased with my purchase. Also the shipping was fast and efficient.

I have been a buyer and consigner at TRR for many years. However, recent changes to their corporate structure have made me decide to discontinue my relationship. They are no longer careful with their descriptions of items for sale. They are inaccurate or outright misleading. When a complaint is made, they say corporate policy does not allow for returns or adjustments. I personally am stuck with an expensive designer bag that came without the included shoulder strap stated in the listing. I don't wish to deal with this sort of dishonesty when there are so many other choices available for preowned items. Customer Service is nonexistent. They read from a prepared corporate script that basically says and does nothing for their customers. One has to wonder if this company is experiencing financial difficulties?

Beautiful shoes and a great price. Condition was excellent ! Very pleased with this purchase.

The jacket was advertised as men’s when it was actually a women’s jacket. Not happy it is non returnable.

I have been emailing for months every week to follow up on a customer service issue and have yet to even be acknowledged. Typically the customer service is top notch, this has changed my perception of the company.

You have lost my items and have been very unhelpful and retrieving them. I spent $2000

Loved my items!

Shoes came quickly, packed well and I the condition was just as described on the site.

I had the best experience buying my first designer handbag on your website made it easy and your reviews about the quality of the handbag is spot on so when I received my handbag it was easy to love. I will definitely tell my friends about my experience and buy more in the future

Shipping costs. Time to receive item. Return window. Time to get refund. Restocking fee. Input on return not considered. AI item descriptions. I want to see photos of the defects noted.

So happy with my
Purchase

Delivered as promised in prefect like new condition.

I ordered my items over 9 days ago. UPS says the label was created but they are still awaiting the package. I bought the return guarantee insurance and the date by which I can return the items has already passed. I’ve emailed TRR customer service and haven’t gotten a reply. I used the chat option for customer service and that process took over 30 minutes for them to say they would have to get back to me. This is my second interaction with the TRR and the last one was an equally bad experience. I’ve used the TRR for years and lately something is wrong. The customer service is awful and TRR is no longer a safe place to consign with or to order from. My Order is over $3,200. I no longer trust TRR and once this is resolved I plan to never use them again. My confidence is gone.

I would like to commend them for having a wonderful trendy collections of clothes