The Rum Company Reviews 

174
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the vast selection of available products, highlighting the secure, professional packaging and remarkably swift delivery times provided by the team. Buyers often mention that the online ordering process is completely smooth and totally hassle-free, making it exceptionally easy to find special gifts for friends. Some reviewers were not happy with certain delivery experiences, noting that gifted bottles occasionally arrived covered in dust and lacking presentation. A few consumers also experienced unfortunate shipping delays, while others reported receiving heavily damaged packages due to postal service mishandling.

What people talk about most

Product

Consumers find product to be positive, highlighting the wide variety and high quality of the rums available.... See more

Delivery service

Users describe positive interactions with delivery_service, frequently highlighting fast shipping times and... See more

Service

People report positive experiences with service, highlighting great and personal assistance consistently.... See more

Quality

Customers had positive experiences with quality, highlighting that the rums taste fantastic and offer a very... See more

Order

Customers consistently note positive experiences with order, highlighting that the website is easy to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It's not often that I end up writing a positive review when something's gone wrong - but also a sign the rum company customer service is really 10/10. I ordered a bottle of rum for a Christmas pr... See more

Rated 5 out of 5 stars

Superb selection of rums, many regional. Good pricing and excellent packaging along with prompt delivery. Took a gamble on two bottles a pretty new rum (Pendraig). Waw fabulous lucky dip!!!

Rated 5 out of 5 stars

I looked on line for a different Rum experience and came across the The Rum Company . Fantastic choice of Rums and realistically priced. Most of the choice I hadn’t seen or tried so I ordered three d... See more

Rated 5 out of 5 stars

Very high quality rums and a great selection available, including some excellent gift box options of varied 50cl rum bottles. Excellent customer service too. Highly recommend if you're a fan of rum of... See more


Company details

  1. Alcohol Store

Written by the company

A dedicated online rum shop selling premium independent, rums from all over the UK. An easy-to-use, one-stop shop for everything rum, providing helpful taste notes, mixer recommendations and cocktail recipes along the way.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

174 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(174)

54 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent customer services

Excellent customer services. I had my order damaged and disposed of by DPD, I notified Rum Company and received a reply almost immediately! The issue was dealt with and replacement order sent out with in hours of my initial notification. Extremely professional company that values their customers.

17 November 2021
Unprompted review
The Rum Company logo

Reply from The Rum Company

Thanks for your kind words and we are pleased we manages to resolve the issue quickly for you. Tom

Rated 5 out of 5 stars

Rum joy

What a joy to receive these bottles of mango and pineapple flavoured rum. This club is ideal as you get to sample different types of rum and decide if you like it before purchasing the full sized bottle. Worth the membership fee. I'm going to enjoy receiving more samples.

4 June 2021
Unprompted review
The Rum Company logo

Reply from The Rum Company

Thanks for joining our Rum Club subscription! Glad you are enjoying it! Tom & Ed

Rated 5 out of 5 stars

Better than supermarkets!!!!

Quality product. Great service. 100% recommend!!

27 April 2021
Unprompted review
The Rum Company logo

Reply from The Rum Company

We are very happy to hear you enjoyed shopping with us! Cheers, Tom & Ed

Rated 5 out of 5 stars

Really great rums

Really great rums, delivered in a attractive and secure way. The little bottles are so dinky. I will be buying from this company again

28 March 2021
Unprompted review
Rated 5 out of 5 stars

Will be back

Great selection of rums, Very quick delivery, packaging is excellent,

Great communication on messenger, Looking forward to my new miniatures selection

20 February 2021
Unprompted review
Rated 5 out of 5 stars

Amazing Salford Rum from The Rum Company

Amazing Salford Rum, spicey and very nicey!

You don't have to be a connoisseur to appreciate this beautiful rum. Just pour, savour the fabulous fragrance and enjoy!

Packaged in its own snug protective air-jacket, it arrived in good time.

Will definitely order from The Rum Company again.

14 February 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service

Ordered a special bottle of rum - kept informed about order and it arrived perfectly packaged within 3 days - excellent service 👍🥃

28 January 2021
Unprompted review
Rated 5 out of 5 stars

Repeat order

Repeat order as the first one went down really well! Great change from the bottle of scotch I usually buy. Will get a tester set next for Valentine’s Day.❤️

14 December 2020
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Excellent service, Fast Delivery and Safe Packaging. I loved the additional touch of little cards with more information on your chosen drink.

12 December 2020
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service, speedy delivery and great product. I order 6 of the taster sets for my team and I was really impressed with the quality and presentation of the items. Great packaging and presentation box, there were taste profile cards for each of the rums (including suggested mixers) and amazing rum too. Would definitely recommend.

9 December 2020
Unprompted review
Rated 5 out of 5 stars

Fast delivery & great packaging!!

I’m always sceptical about buying from ads on social media...I couldn’t be more wrong! I did not have to worry at all with The Rum Company! They are fantastic!! Such a large selection of rums you don't find on the shelf in tesco! Unique presents for my family with such nice packaging...almost didn’t wrap them up for Christmas. Will definitely be ordering again :)

9 December 2020
Unprompted review

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