The Rum Company Reviews 

174
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the vast selection of available products, highlighting the secure, professional packaging and remarkably swift delivery times provided by the team. Buyers often mention that the online ordering process is completely smooth and totally hassle-free, making it exceptionally easy to find special gifts for friends. Some reviewers were not happy with certain delivery experiences, noting that gifted bottles occasionally arrived covered in dust and lacking presentation. A few consumers also experienced unfortunate shipping delays, while others reported receiving heavily damaged packages due to postal service mishandling.

What people talk about most

Product

Consumers find product to be positive, highlighting the wide variety and high quality of the rums available.... See more

Delivery service

Users describe positive interactions with delivery_service, frequently highlighting fast shipping times and... See more

Service

People report positive experiences with service, highlighting great and personal assistance consistently.... See more

Quality

Customers had positive experiences with quality, highlighting that the rums taste fantastic and offer a very... See more

Order

Customers consistently note positive experiences with order, highlighting that the website is easy to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It's not often that I end up writing a positive review when something's gone wrong - but also a sign the rum company customer service is really 10/10. I ordered a bottle of rum for a Christmas pr... See more

Rated 5 out of 5 stars

Superb selection of rums, many regional. Good pricing and excellent packaging along with prompt delivery. Took a gamble on two bottles a pretty new rum (Pendraig). Waw fabulous lucky dip!!!

Rated 5 out of 5 stars

I looked on line for a different Rum experience and came across the The Rum Company . Fantastic choice of Rums and realistically priced. Most of the choice I hadn’t seen or tried so I ordered three d... See more

Rated 5 out of 5 stars

Very high quality rums and a great selection available, including some excellent gift box options of varied 50cl rum bottles. Excellent customer service too. Highly recommend if you're a fan of rum of... See more


Company details

  1. Alcohol Store

Written by the company

A dedicated online rum shop selling premium independent, rums from all over the UK. An easy-to-use, one-stop shop for everything rum, providing helpful taste notes, mixer recommendations and cocktail recipes along the way.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

174 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(174)

54 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Service

A great company to buy from. I love the website, it has a huge variety and a fantastic amount of information about each rum, far more then I get from the grumpy teenager working in the supermarket!

5 December 2020
Unprompted review
Rated 5 out of 5 stars

Fantastic!!

I ordered a bottle of rum as a gift and it came swiftly and well packaged. Website is easy to navigate and the blogs are helpful when choosing a rum. The rum of the month is a great way to try a new rum! Will definitely order from them again! :)

2 September 2020
Unprompted review
Rated 5 out of 5 stars

Born to rum

A friend recommended this company so I ordered a bottle of the tidal rum, great purchase and was a little cheaper than if I bought it directly from the supplier. Will be using this website again

2 September 2020
Unprompted review
Rated 5 out of 5 stars

Yo ho ho and a bottle of Grumblebee rum!

Made my first order last week. So much choice but the mrs won in the end and we picked the Grumblebee honey spiced rum. The bottle arrived really quick and the packaging was really nice. Will buy again. Ohhh... the Rum tastes great also!

2 August 2020
Unprompted review
Rated 5 out of 5 stars

Rumtastic

Ordered some Burning Barn Spiced Rum. Great website but more importantly it arrived quickly, and well packaged. Rum is great and the Mrs is a happy lady now!

25 July 2020
Unprompted review
Rated 5 out of 5 stars

Recommended!

Slick website. Found a nice honey rum as a gift for my partner which arrived quick and well packaged. Highly recommended!

18 July 2020
Unprompted review
Rated 5 out of 5 stars

A fantastic selection of rum

A fantastic selection of rum, with loads of options that I haven't seen anywhere else. Easy to use website that helped find what I was after. I ordered a bottle of Mainbrace, that arrived quickly and was really well packed.

17 July 2020
Unprompted review

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