Fast delivery and good communication. Unfortunately one bulb was smashed when I opened the package but Alan replied swiftly and sent me a replacement. A week or so later one of the burners just stoppe... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I’ve now ordered a few items through the Scented Candle Store as it is all so effortlessly easy to do. Great communication with updates and speedy service. Thank you 🤩
Ordering was easy ,quick delivery and unfortunately one item was damaged but after emailing Alan a replacement was sent out promptly. Normally I use my consultant Wendy Smart to order but on the flash... See more
Arrived sooner than expected, 5-10 day window given for delivery. Arrived on day 3. Very impressed. Will definitely use again. Products amazing and great value when buying in bulk. Would have li... See more
Company details
- #43 of 96 best companies in Candle shop
Written by the company
The Scented Candle Store are independent Scentsy Fragrance Consultants, helping you fill your home with beautiful, long-lasting fragrance. From stylish warmers and wax bars to diffusers, oils and gifts, we’re here to make your home feel cosy, welcoming and uniquely “you”. We pride ourselves on friendly, personal service, honest advice and clear communication from order to delivery. Whether you’re treating yourself, shopping for a gift or building your wax stash through our VIP offers, we’re always on hand to help you choose the right scents and answer any questions. Every order means a lot to us, and we work hard to ensure a smooth, reliable experience every time you shop with The Scented Candle Store.
Contact info
4.8
Excellent
215 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Lost order
I received my first order perfect, ordered again and not received any emails no contact of where my package is and it had come out of my bank account aswell
20 September 2021
Unprompted review
Reply from The Scented Candle Store
Hello Craig, thank you for your feedback and for your orders - we really appreciate your business and your 2nd order with us. I'm glad you liked your 1st order.
You should have received a confirmation of your order directly from Scentsy. These sometimes go into Junk. In addition to this you only placed this order 6 days ago - and as per the Scentsy website - orders are being delayed due to the current clearance sale - which all of your items you have ordered are from. You would have received an order confirmation, and will receive a shipping email once the items have been dispatched. Sorry for the delay - but even in normal processing times - delivery can be 10 days, so to report this now is a little too early!! Please contact us directly on orders@thescentedcandlestore.co.uk should you have any further queries.
Happy Scentsy Shopper
Very happy with my order, it arrived much sooner than expected and very well packaged. Will definitely buy from The Scented Candle Company again
31 August 2021
Unprompted review
Great product really nice
Great product really nice. Good service and kept me up to date with delivery.
Thank you.
22 August 2021
Unprompted review
Everything was perfect.
Everything was perfect.
My items delivered on time and well packaged.
Very happy
11 August 2021
Unprompted review
Fantastic service..received my order…
Fantastic service..received my order within 4-5wd..I was down to 2 cubes of wax left so pretty desperate..
I know my favs, again no issues no waiting or out of stock, will defo give you another order at end of the month..
Thks
5 August 2021
Unprompted review
I have not received my order
I have not received my order. I have sent emails to them asking them to sort out UPS so that they will release my order from a warehouse. But to no avail, I am extremely disappointed in them.
14 July 2021
Unprompted review
Reply from The Scented Candle Store
Hi Bethan,
Thank you for your review and for contacting us on our live chat. As we advised you - the reason for the delay was due to you not providing the full correct address for your order to be shipped to. This was clearly no fault of ours as you placed the order directly on our Scentsy website. Now that you have provided us with the correct information your order will be released.
Many thanks
Great service
13 July 2021
Unprompted review
I received my order but the ceramic top…
I received my order but the ceramic top does not fit very well I’m afraid.
6 July 2021
Unprompted review
Coconut and lemongrass melts
I am very pleased with my order of coconut and lemongrass melts. Gorgeous smell.
I was told by a friend that this scent was good for deterring flies in a room. So far so good.
25 June 2021
Unprompted review
Placed my order and it arrived within 3…
Placed my order and it arrived within 3 to 4 days, excellent service. Candles are beautiful.
26 May 2021
Unprompted review
Bulbs ordered for buddhe plug in too…
Bulbs ordered for buddha plug in too big to fit .
3 May 2021
Unprompted review
Reply from The Scented Candle Store
Hi Allan
We are sorry that you have ordered the incorrect bulbs from our website.
If you get in touch with us by email at orders@thescentedcandlestore.co.uk we will advise you on which bulbs to order that will fit.
Many thanks
Amazing products
Two years ago I’ve received this lovely Warmer from my neighbour together with some wax. I absolutely loved it and still do. I had just finished that wax !!!! So I’ve ordered more Warmers and Wax . Smell amazing and looks so cosy . Highly recommend.
19 April 2021
Unprompted review
Not even received my order
18 April 2021
Unprompted review
Reply from The Scented Candle Store
Hello Jane, so sorry for the inconvenience you have experienced however on checking your order was out for delivery on the 7th of April - but no one was at home to accept the order. UPS then tried again on the 8th April - again no one was able to accept the order. Please can we ask that you check your UPS tracking number email that was sent to you to advise you where you parcel is available for collection. Many thanks
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.