We have done lots of research around the costs and benefits of various GI options and found Source to offer one of the most competitive options. Sharon has spent time with me to show me the system, w... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’ve had a great experience with Source, and Roy and Reece in particular are brilliant to deal with. They’re both friendly, helpful and always quick to come back to me when I need anything. Nothing ev... See more
Company replied
I had some issues registering on the new website and, more importantly, I had some important issues with the renewal of my policy. The person I dealt with, Andy Kinnear, offered some truly excel... See more
Company replied
Have used Source for nearly 20 years for my house and contents insurance and they are excellent, easy to contact and always able to assist, for example I spoke with Ryan this morning and he was able t... See more
Company replied
Company details
- Insurance broker
- Home Insurance Agency
- Insurance agency
- Insurance company
- Landlord Insurance Company
- Price comparison site
About Source Insurance
Written by the company
Welcome to Source Insurance.
The home of hassle-free insurance at fair and square prices.
We have been helping mortgage brokers find their customers an insurance policy to suit their needs since 1993. We operate a multi-product panel of insurers selected for quality, so you can be sure you are receiving a quality product for the best value for money.We offer both home insurance and landlord insurance and work closely with our insurers to maintain a wide selection of risk coverage.
We strive to continuously support our customers in managing their insurance by providing top quality service and expert help. So you can expect quality products, value for money, hassle-free interactions and superb after-care.
Customer Experience at Source Insurance
We’re close to celebrating our 30th birthday and wisdom always comes with age. We’ve grown up in the insurance industry, giving you the comfort that our expertise can be counted on. Over the years we have established smart, fast and friendly ways to help out customers like you.
Our Customer Promises
Written by the company
- Fair and Square Pricing
- Build the cover you need from big-name partners.
- Experts You Can Trust
- No tricks, no jargon, no mystery!
- It’s All Hassle-Free
- Quick to quote, easy to understand.
- Customer Service That Cares
- Real people, not just robots.
Life Changes. Choose Home Insurance That Can Keep Up
Make Unlimited Changes and Cancel Anytime
- Make unlimited changes with no admin fee
- Cancel anytime with no cancellation fee
- Hassle-free Insurance
- Fair and Square Prices
- Cancel anytime with no cancellation fee
- Hassle-free Insurance
- Fair and Square Prices
Contact info
Global Reach, CF11 0SN, Cardiff, United Kingdom
- 02920 265 265
- help@sourceinsurance.co.uk
- thesource.co.uk
4.9
Excellent
1k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Quick and fast response
Quick and fast response, and friendly colleague.
26 August 2026
Unprompted review
Reply from Source Insurance
Hi Lee,
Thank you for taking the time to leave us a review.
We're pleased to hear you received a quick response and found our colleague friendly and helpful. We really appreciate you sharing your positive experience with us.
Thank you again for choosing Source Insurance.
Kindest regards,
Owen, Marketing Executive
Customer service was responsive and proactive
Customer service was responsive and answered my questions as well as reassured me that my insurance documents were correct, sent to me via email which is much easier for me to review, than via app/phone.
26 August 2026
Unprompted review
Reply from Source Insurance
Hi Jenny,
Thank you for taking the time to leave us such a lovely review.
We're pleased to hear that our team was responsive, answered your questions and was able to reassure you that your insurance documents were correct. It's also great to know that receiving your documents by email made them easier for you to review.
We really appreciate your feedback and thank you for choosing Source Insurance.
Kindest regards,
Owen, Marketing Executive
It is always good to talk to a real…
It is always good to talk to a real person on the phone rather than a chatbot / or use websites etc. Was helped and given options. Polite Mr Ryan. Would recomend :)
25 August 2026
Unprompted review
Reply from Source Insurance
Hi Lydia,
Thank you for taking the time to leave us such a lovely review.
We're delighted to hear that you appreciated being able to speak to a real person and that Ryan was polite, helpful and able to talk you through your options. It's great to know you felt well supported throughout your experience.
We'll be sure to pass your kind comments on to Ryan.
Thank you again for your recommendation and for choosing Source Insurance.
Kindest regards,
Owen, Marketing Executive
Helene was brilliant...
Helene was brilliant when looking into my payment issue. We got the answer to the problem in seconds!!
25 August 2026
Unprompted review
Reply from Source Insurance
Hi Carl,
Thank you for taking the time to leave us a great review.
We're delighted to hear that Helene was brilliant in helping with your payment issue and was able to get to the bottom of it so quickly. It's great to know she was able to provide the answer you needed in no time.
We'll be sure to pass your kind comments on to Helene.
Kindest regards,
Owen, Marketing Executive
Excellent Service
Have used Source for nearly 20 years for my house and contents insurance and they are excellent, easy to contact and always able to assist, for example I spoke with Ryan this morning and he was able to put my mind at rest and answered all of my questions. Highly professional service.
24 August 2026
Unprompted review
Reply from Source Insurance
Good morning, JP.
First, I'd like to thank you for being with us for so long. It's so nice to hear that we've earned your trust and have been able to support you for 20 years!
We're glad to hear Ryan provided you with a professional service recently and put your mind at ease.
Thank you again for trusting us for two decades!
Kindest regards,
Owen, Marketing Executive.
Kind, knowledgeable and patient
The lady who took my call was very kind and efficient, she seemed like she was on my side to get me a better renewal price which was of great concern as my quote this year has jumped up. We eventually found a way to improve the quote slightly by adjusting my voluntary excess which again was explained well.
24 August 2026
Unprompted review
Reply from Source Insurance
Good morning, Priya.
Thank you for taking the time to leave us such a detailed review. We're thrilled to hear you found your experience efficient and supportive throughout, with a cheaper renewal to match.
It's good to hear you were also able to improve your policy! Please get in touch for any further amendments you need to make.
Have a lovely day,
Owen, Marketing Executive.
Very helpfully 🙂
24 August 2026
Unprompted review
Reply from Source Insurance
Good morning, Veronica.
Thank you for taking the time to leave us a wonderful review. We're pleased you found our services helpful. Please get in touch if you need anything further.
Kindest regards,
Owen, Marketing Executive.
Helena was quick and fast with the…
Helena was quick with the service
21 August 2026
Unprompted review
Reply from Source Insurance
Hi Eghima,
Thank you for taking the time to leave us a review.
We're pleased to hear that Helene provided you with a quick and efficient service. We'll be sure to pass your kind feedback on to her.
We really appreciate you sharing your experience.
Kindest regards,
Owen, Marketing Executive
That was quite helpful.
21 August 2026
Unprompted review
Reply from Source Insurance
Hi Rahul,
Thank you for taking the time to leave us a review.
We're pleased to hear that you found our service helpful. We really appreciate you sharing your experience with us and are glad we could assist.
Kindest regards,
Owen, Marketing Executive
I’ve had a great experience with…
I’ve had a great experience with Source, and Roy and Reece in particular are brilliant to deal with. They’re both friendly, helpful and always quick to come back to me when I need anything. Nothing ever feels like too much trouble, and it’s reassuring to know there’s always someone there to help. Thanks both!
19 August 2026
Unprompted review
Reply from Source Insurance
Hi Jennifer,
Thank you for taking the time to leave us such a lovely review.
We're delighted to hear you've had such a great experience with Source, and it's fantastic to hear Roy and Rhys have been so friendly, helpful and responsive whenever you've needed them.
We'll be sure to pass your kind comments on to them both – they'll really appreciate knowing they've made such a positive impression.
It's great to know you feel reassured that there's always someone here to help.
Thank you again for your continued support.
Kindest regards,
Owen, Marketing Executive
Most Helpful
Our advisor, one Helen Jones, was extremely helpful, friendly and professional. Would have no qualms using again. Thank you, Helen.
19 August 2026
Unprompted review
Reply from Source Insurance
Good morning,
Thank you for taking the time to leave us such a lovely review.
We're delighted to hear that Helen was extremely helpful, friendly and professional throughout your experience. We'll be sure to pass your kind comments on to her – she'll be pleased to know you felt so well looked after.
It's also great to hear you'd have no hesitation in using us again.
Thank you again for your feedback and for choosing Source Insurance.
Kindest regards,
Owen, Marketing Executive
Excellent service and great support
Excellent service and great support
I have had a very positive experience working with Source Insurance. The team has been professional, responsive and extremely helpful throughout the process.
As a mortgage adviser, having a reliable insurance partner is important, and Source Insurance has consistently provided a smooth and efficient service. Communication has been excellent, and they have been quick to understand client requirements and provide suitable solutions.
I would be happy to recommend Source Insurance to other mortgage and finance professionals looking for a reliable insurance partner.
18 August 2026
Unprompted review
Reply from Source Insurance
Good morning!
Firstly, we're so grateful to receive your wonderful testiomonial. It's always great to hear feedback from our advisers, first-hand.
We're pleased you have found our partnership beneficial through smooth and efficient experiences. We understand that communication is paramount for advisers, so it's good to hear we're playing our part in making your job easier.
We really appreciate your recommendation and look forward to seeing what the future brings for us, as we continue to work together!
Have a great day,
Owen, Marketing Executive.
Hannah was very efficient
Hannah was very efficient, polite and sorted our insurance for us. Very happy with service she provided
18 August 2026
Unprompted review
Reply from Source Insurance
Good morning, Carolyn.
Thank you for taking the time to leave us such a nice review. We're pleased Hannah was able to provide a polite and efficient experience for you. Please don't hesitate to get in touch, should you need anything else.
Kindest regards,
Owen, Marketing Executive.
quick and personable service via real…
quick and personable service via real person on the online chat. no long wait and immediate resolution. happy!
18 August 2026
Unprompted review
Reply from Source Insurance
Good morning.
Thank you for taking the time to leave us a fantastic review. We're pleased you found the answers you were looking for via our LiveChat feature both quickly and in a personable manner.
Kindest regards,
Owen, Marketing Executive.
Continuing positive experience
I have insured my home with Source Insurance now for a number of years. It is a very easy company to contact with friendly and helpful staff and premium rates are very competitive.
14 August 2026
Unprompted review
Reply from Source Insurance
Good morning, Mrs Purser.
Thank you for taking the time to leave us such a lovely review, and for continuing to trust Source Insurance with your home insurance over the years.
We're delighted to hear you've consistently found us easy to contact and our team friendly and helpful. It's also great to know you continue to find our premiums competitive.
We really appreciate your continued support and loyalty, and look forward to assisting you for many more years to come.
Kindest regards,
Owen, Marketing Executive
Excellent customer service
Excellent customer service. The gentleman I spoke to was very helpful and friendly, explained everything clearly, and made the whole process quick and easy. Very happy with the service I received from Source Insurance Ltd.
14 August 2026
Unprompted review
Reply from Source Insurance
Hi Monika,
Thank you for taking the time to leave us such a wonderful review.
We're delighted to hear that you received excellent customer service and that our team member was helpful, friendly and able to explain everything clearly. It's great to know they made the process quick and easy for you.
We really appreciate your feedback and are so pleased to hear you're happy with the service you received from Source Insurance.
Kindest regards,
Owen, Marketing Executive
Easy to get in touch & complete the…
Easy to get in touch & complete the renewal
12 August 2026
Unprompted review
Reply from Source Insurance
Morning, Tausif,
Thanks so much for leaving such great feedback.
I am so pleased to hear you found it easy to get in contact with us and to pay for your policy renewal online. I will pass on your kind words to Ryan, as I know he'll be delighted to read them.
Thank you for renewing with us for another 12 months and for sharing your experience. We look forward to continuing to look after you over the next 12 months.
Have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
Very helpful and great to deal with.
Very helpful and great to deal with.
11 August 2026
Unprompted review
Reply from Source Insurance
Morning, Graham,
Thank you for taking the time to leave us such a fantastic review.
I'm so pleased that Tom was able to help you with your renewal quotation and that you've decided to renew your policy for a further 12 months. I will pass your lovely comments on to Tom - he'll be so pleased to read them.
Thank you for renewing with us and for taking the time to share your experience.
Have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
Great service today
Great service today. Renewal actioned quickly by phone 👍
11 August 2026
Unprompted review
Reply from Source Insurance
Morning, Caroline,
Thanks so much for leaving such great feedback.
It's lovely to see that Ryan was able to provide you with such good service and help renew your policy with us so quickly. I'll pass your comments on to Ryan - he'll be delighted to read them.
Thank you for taking the time to share your experience with us and for giving us the opportunity to continue looking after your insurance needs for another 12 months.
Have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
Through to an employee quickly
Through to an employee quickly. Friendly and efficient. No hard sell. Would have no hesitation to return to this company. Thanks, Ryan
5 August 2026
Unprompted review
Reply from Source Insurance
Hi Stephanie,
Thank you for taking the time to leave us such a lovely review.
We're delighted to hear that you were able to speak to a member of our team quickly and that Ryan provided a friendly and efficient service. It's also great to know you appreciated our no-pressure approach and that you'd have no hesitation in returning to us in the future.
We'll be sure to pass your kind comments on to Ryan.
Thank you again for your feedback.
Kindest regards,
Owen, Marketing Executive
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