We have done lots of research around the costs and benefits of various GI options and found Source to offer one of the most competitive options. Sharon has spent time with me to show me the system, w... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’ve had a great experience with Source, and Roy and Reece in particular are brilliant to deal with. They’re both friendly, helpful and always quick to come back to me when I need anything. Nothing ev... See more
Company replied
I had some issues registering on the new website and, more importantly, I had some important issues with the renewal of my policy. The person I dealt with, Andy Kinnear, offered some truly excel... See more
Company replied
Have used Source for nearly 20 years for my house and contents insurance and they are excellent, easy to contact and always able to assist, for example I spoke with Ryan this morning and he was able t... See more
Company replied
Company details
- Insurance broker
- Home Insurance Agency
- Insurance agency
- Insurance company
- Landlord Insurance Company
- Price comparison site
About Source Insurance
Written by the company
Welcome to Source Insurance.
The home of hassle-free insurance at fair and square prices.
We have been helping mortgage brokers find their customers an insurance policy to suit their needs since 1993. We operate a multi-product panel of insurers selected for quality, so you can be sure you are receiving a quality product for the best value for money.We offer both home insurance and landlord insurance and work closely with our insurers to maintain a wide selection of risk coverage.
We strive to continuously support our customers in managing their insurance by providing top quality service and expert help. So you can expect quality products, value for money, hassle-free interactions and superb after-care.
Customer Experience at Source Insurance
We’re close to celebrating our 30th birthday and wisdom always comes with age. We’ve grown up in the insurance industry, giving you the comfort that our expertise can be counted on. Over the years we have established smart, fast and friendly ways to help out customers like you.
Our Customer Promises
Written by the company
- Fair and Square Pricing
- Build the cover you need from big-name partners.
- Experts You Can Trust
- No tricks, no jargon, no mystery!
- It’s All Hassle-Free
- Quick to quote, easy to understand.
- Customer Service That Cares
- Real people, not just robots.
Life Changes. Choose Home Insurance That Can Keep Up
Make Unlimited Changes and Cancel Anytime
- Make unlimited changes with no admin fee
- Cancel anytime with no cancellation fee
- Hassle-free Insurance
- Fair and Square Prices
- Cancel anytime with no cancellation fee
- Hassle-free Insurance
- Fair and Square Prices
Contact info
Global Reach, CF11 0SN, Cardiff, United Kingdom
- 02920 265 265
- help@sourceinsurance.co.uk
- thesource.co.uk
4.9
Excellent
1k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The online chat function
The online chat function was great. Very helpful, no waiting for someone to connect with me. Efficient and straighforward. Quick and easy.
13 July 2026
Unprompted review
Reply from Source Insurance
Good morning, Evelyn.
Thank you for taking the time to leave us such a wonderful review. We're pleased you found the LiveChat feature to be helpful and straightforward. We hope you found all the answers you were looking for.
If you have any other queries, please don't hesitate to get in touch!
Kindest regards,
Owen, Marketing Executive.
Excellent service by customer service…
Excellent service by customer service member Hannah.
Handled my enquiry and resolved it perfectly
10 July 2026
Unprompted review
Reply from Source Insurance
Good morning, Mr Dalton,
Thank you so much for taking the time to leave such positive feedback.
I’m delighted to hear that Hannah was able to resolve your enquiry so effectively. I’ll be sure to pass on your kind comments to her - she’ll be very grateful to receive them.
Thank you again for sharing your experience with us. Have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
Hannah was very helpful
Hannah was very helpful. The process was very easy.
10 July 2026
Unprompted review
Reply from Source Insurance
Hello Graham,
Thank you so much for taking the time to leave this brilliant review.
I’m delighted to hear that Hannah was able to help you and that you found our Live Chat service so easy to use. I’ll be sure to pass on your lovely feedback to Hannah - she’ll be delighted to receive it.
Thank you again for sharing your experience with us. I hope you have a great day!
Kind regards,
Mark Phillips
Head of Customer Experience
Simple and painless
The person I chatted with we very pleasant, it was extremely painless. I really appreciate how simple the process was.
8 July 2026
Unprompted review
Reply from Source Insurance
Good morning, Oladunni.
Thank you for leaving us this great review. We're pleased you found your recent experience with us to be straightforward and simple.
Kindest regards,
Owen, Marketing Executive.
Brilliant customer service
Brilliant customer service, immediate response and very helpful 👍🏻
7 July 2026
Unprompted review
Reply from Source Insurance
Good morning, Carwyn.
Thank you for leaving us such a great review. We're pleased you find the customer service we offer to be helpful and quick.
Kindest regards,
Owen, Marketing Executive.
Great Customer Service
Just wanted to say that I have been with Source for a couple of years now and I love their straight forward approach to everything. Clear documentation - great customer portal and live chat. Very helpful staff
7 July 2026
Unprompted review
Reply from Source Insurance
Good morning, Helen.
Thank you for taking the time to leave us such a fantastic review. We're thrilled you have found us consistently supportive over the years. We're glad you find us straightforward in all the areas you mentioned.
Have a nice day,
Owen, Marketing Executive.
Because of my more difficult…
Because of my more difficult perception, Ryan's help took longer than usual, but Ryan didn't give up. Together we solved my problem
3 July 2026
Unprompted review
Reply from Source Insurance
Good morning, Gyula.
Thank you for taking the time to leave us a brilliant review. We're pleased Yran was able to support you accordingly and find solutions to your issue.
Kindest regards,
Owen, Marketing Executive.
Prompt courteous response with a…
Prompt courteous response with a positive outcome. Situation completely satisfied.
2 July 2026
Unprompted review
Reply from Source Insurance
Good morning, David.
Thank you for leaving us such a kind review. We're pleased you found quick answers and a positive outcome for what you needed. The team will be thrilled to hear your fantastic feedback.
Kindest regards,
Owen, Marketing Executive
Very quick to respond and sorted my…
Very quick to respond and sorted my issue out very quickly
2 July 2026
Unprompted review
Reply from Source Insurance
Good morning, Cassie.
Thank you for leaving us such a kind review. We're pleased you found quick responses and helpful answers for your issue.
Have a great weekend,
Owen, Marketing Executive.
First Class Service
I had some issues registering on the new website and, more importantly, I had some important issues with the renewal of my policy.
The person I dealt with, Andy Kinnear, offered some truly excellent service — he was patient, explained things very clearly and thoroughly and with impeccable easy-to-understand English. Andy always made sure I understood everything.
Thank you, Andy!
1 July 2026
Unprompted review
Reply from Source Insurance
Good morning!
Thank you for taking the time to leave us such a wonderful review. We're pleased Andy was able to sort out your issues regarding logging in and your policy renewal.
Andy will be thrilled to hear your positive feedback - I'll be sure he receives it today!
Kindest regards,
Owen, Marketing Executive.
regrettably I had to cancel my policy…
regrettably I had to cancel my policy as I discovered I was covered already via union membership - the customer service team member at Source was helpful and understanding and helped me cancel without fuss or an inquisition. I would most certainly return to this company when my working circumstances change
1 July 2026
Unprompted review
Reply from Source Insurance
Good morning, Maureen.
Thank you for taking the time to leave us such a wonderful review about your recent experience. We're always sad to lose one of our policyholders, but we're glad to hear you're still covered via your union!
It's good to hear you were able to cancel your policy smoothly and without hassle.
Kindest regards,
Owen, Marketing Executive.
Great experience using live chat
Great experience by Hannah. Very easy conversation on the Live Chat with quick action.
29 June 2026
Unprompted review
Reply from Source Insurance
Hi Mal,
Thanks so much for leaving such positive feedback.
I'm so pleased Hannah was able to action your request so quickly. I will pass on your feedback to Hannah - she will be delighted to receive it.
Thanks again for sharing your experience with us. Have a great day!
Kind regards,
Mark Phillips
Head of Customer Experience.
Such an easy process to use the live…
Such an easy process to use the live chat and your member of staff was very helpful. Thank you
26 June 2026
Unprompted review
Reply from Source Insurance
Good morning, Steph.
Thank you for leaving such a wonderful review for us. We're pleased your recent experience with one of our LiveChat agents was a pleasant one. I'll pass your feedback on to the rest of the team.
Have a great week,
Owen, Marketing Executive.
Renewal Quote
Tom went through the renewal of the policy methodically and clearly so easy to understand.
23 June 2026
Unprompted review
Reply from Source Insurance
Good morning, Fraser,
Thank you for taking the time to leave such a positive review.
I’m really pleased to hear that Tom made the renewal process clear and straightforward for you. I’ll be sure to pass your kind comments on to him - he’ll really appreciate them.
Thank you again for your feedback. We appreciate the opportunity to help with your renewal and hope to continue looking after you and your insurance needs for many years to come.
Kind regards,
Mark Phillips
Head of Customer Experience
Excellent service and very helpful
Excellent service and very helpful. Helped me resolve my problem. Thank you
23 June 2026
Unprompted review
Reply from Source Insurance
Good morning, Jack.
Thank you for leaving us such a kind review. I'll make sure the team receives your positive feedback.
Have a nice day,
Owen, Marketing Executive.
Reply from Source Insurance
Good morning, Emmanuel,
Thank you for taking the time to leave us another fantastic review.
I’m so pleased that Hannah was able to help you with your policy, and thank you for your continued support. I’ll be sure to pass on your lovely feedback to Hannah - she’ll be delighted to receive it.
Thanks once again for sharing your experience with us. I hope you have a great week.
Kind regards,
Mark Phillips
Head of Customer Experience
Outstanding customer service experience
The lady I spoke with was very helpful & professional & made sure my questions were fully answered. She is an asset to the Source Insurance team.
12 June 2026
Unprompted review
Reply from Source Insurance
Good morning, Sue,
Thank you for taking the time to leave such a lovely review.
I’m really pleased to hear that Heidi was able to provide such helpful and professional service, and that she made sure all of your questions were fully answered.
Your comment that she is an asset to the team is especially appreciated, and I’ll make sure your kind feedback is passed on to her.
Thank you again for sharing your experience with us.
Kind regards,
Mark Phillips
Head of Customer Experience
Great customer service experience
Great customer service experience. They were very helpful and responsive even though I wanted to move to another insurer following a house move.
12 June 2026
Unprompted review
Reply from Source Insurance
Good morning, Alex,
Thank you for taking the time to leave such positive feedback.
I’m really pleased to hear that Ryan was able to provide such helpful and responsive service. I’ll be sure to pass your kind comments on to him - he’ll really appreciate them.
While we're sorry to see you move to another insurer following your house move, we appreciate the opportunity to have assisted you and hope we'll have the chance to provide a quote again in the future.
Thanks again for your review.
Kind regards,
Mark Phillips
Head of Customer Experience
Reply from Source Insurance
Hello Amy,
Thank you for leaving such positive feedback.
I’m really pleased to hear that you found your online chat with Ryan quick and helpful last Friday. I’ll make sure I pass on your kind words to him.
Thanks again for taking the time to share your experience with us. Have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
I had a great experience with Source…
I had a great experience with Source Insurance for Buildings and Contents Insurance. Roy Lovell was extremely knowledgeable, professional, and very informative. He spent over 30 minutes on a call with me, patiently explaining how to get the best out of the dashboard, save time, and provide the best advice when arranging buildings and contents insurance.
Roy guided me through the system in detail and showed me how to generate the best quotes efficiently. The platform itself is very user friendly, quick, and easy to navigate, making the quoting process smooth and straightforward.
Excellent service throughout highly recommended and definitely deserving of a 5 star review!
11 June 2026
Unprompted review
Reply from Source Insurance
Good morning, Abdul,
Thank you so much for taking the time to leave such a fantastic review.
Your comments are greatly appreciated, particularly as a broker we’ve recently reconnected with on the platform. I’m delighted to hear that Roy was able to help you get the most from our system and provide the support and guidance you needed during your catch-up.
It’s especially pleasing to hear such positive feedback about both Roy and the platform itself. I’ll be sure to pass your kind comments on to him - he’ll be delighted to receive them.
Thank you again for your recommendation and for placing your trust in us. We look forward to working with you and building what I’m sure will be a successful and long-lasting relationship.
Kind regards,
Mark Phillips
Head of Customer Experience
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