We have done lots of research around the costs and benefits of various GI options and found Source to offer one of the most competitive options. Sharon has spent time with me to show me the system, w... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’ve had a great experience with Source, and Roy and Reece in particular are brilliant to deal with. They’re both friendly, helpful and always quick to come back to me when I need anything. Nothing ev... See more
Company replied
I had some issues registering on the new website and, more importantly, I had some important issues with the renewal of my policy. The person I dealt with, Andy Kinnear, offered some truly excel... See more
Company replied
Have used Source for nearly 20 years for my house and contents insurance and they are excellent, easy to contact and always able to assist, for example I spoke with Ryan this morning and he was able t... See more
Company replied
Company details
- Insurance broker
- Home Insurance Agency
- Insurance agency
- Insurance company
- Landlord Insurance Company
- Price comparison site
About Source Insurance
Written by the company
Welcome to Source Insurance.
The home of hassle-free insurance at fair and square prices.
We have been helping mortgage brokers find their customers an insurance policy to suit their needs since 1993. We operate a multi-product panel of insurers selected for quality, so you can be sure you are receiving a quality product for the best value for money.We offer both home insurance and landlord insurance and work closely with our insurers to maintain a wide selection of risk coverage.
We strive to continuously support our customers in managing their insurance by providing top quality service and expert help. So you can expect quality products, value for money, hassle-free interactions and superb after-care.
Customer Experience at Source Insurance
We’re close to celebrating our 30th birthday and wisdom always comes with age. We’ve grown up in the insurance industry, giving you the comfort that our expertise can be counted on. Over the years we have established smart, fast and friendly ways to help out customers like you.
Our Customer Promises
Written by the company
- Fair and Square Pricing
- Build the cover you need from big-name partners.
- Experts You Can Trust
- No tricks, no jargon, no mystery!
- It’s All Hassle-Free
- Quick to quote, easy to understand.
- Customer Service That Cares
- Real people, not just robots.
Life Changes. Choose Home Insurance That Can Keep Up
Make Unlimited Changes and Cancel Anytime
- Make unlimited changes with no admin fee
- Cancel anytime with no cancellation fee
- Hassle-free Insurance
- Fair and Square Prices
- Cancel anytime with no cancellation fee
- Hassle-free Insurance
- Fair and Square Prices
Contact info
Global Reach, CF11 0SN, Cardiff, United Kingdom
- 02920 265 265
- help@sourceinsurance.co.uk
- thesource.co.uk
4.9
Excellent
1k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Great service
Helen was super helpful and lovely when helping deal with my request! They picked up the phone really quick too which always helps :)
5 August 2026
Unprompted review
Reply from Source Insurance
Hi Beth,
Thank you for taking the time to leave us such a lovely review.
We're delighted to hear that Helen was so helpful and friendly while assisting with your request. It's also great to know your call was answered quickly – we know how much of a difference that can make.
We'll be sure to pass your kind comments on to Helen.
Thank you again for your feedback.
Kindest regards,
Owen, Marketing Executive
Great customer service
The person I spoke to (Ryan) was very helpful, polite, and informative. The only reason I didn't give 5 stars was that it wasn't possible for me to discuss a quote online rather than on the phone, despite asking for a reasonable adjustment, without needing to involve another person.
31 July 2026
Unprompted review
Reply from Source Insurance
Good morning, RL,
We appreciate you leaving us a 4 Star review and for your kind words about Ryan. We can see from your chat that Ryan did try to suggest ways to accommodate you and we were able to speak to your partner later.
However, despite your generous rating, we still feel we owe you an apology; we always strive to offer a first-time resolution service, and appreciate you would have liked to have been able to work with us on your quoting query directly yourself.
We have evolved an online quoting service for some of our insurance products, and our online chat with you has highlighted to us that this is something we need to expedite rolling out more widely. In the meantime, however, we are looking to create a process by which our Quoting Agents can complete a quote via LiveChat, as well as on the phone. We are working that through at the moment and will go live with it as soon as possible.
We're really sorry on this occasion we didn’t deliver the reasonable adjustment you required. We will learn from that.
Kind regards,
Mark Phillips
Head of Customer Experience
amendments to documents
I needed to amend my documents, the person I was communicating with was really helpful and adjusted everything for me, made everything so easy.
30 July 2026
Unprompted review
Reply from Source Insurance
Hi S Jane,
Thank you for taking the time to leave such a lovely review.
I’m really pleased to hear that we were able to help with amending your documents and make the whole process quick and straightforward for you.
I’ll be sure to pass your kind comments to the agent who assisted you - they’ll really appreciate your feedback.
Thank you again for sharing your experience with us.
Kind regards,
Mark Phillips
Head of Customer Experience
They are very sharp and straight to the…
They are very sharp and straight to the point when you need it, which is a good thing, no verbose marketing talks.
29 July 2026
Unprompted review
Reply from Source Insurance
Hi Jos,
Thank you for taking the time to leave us a review.
We're really pleased to hear that you appreciated our clear and straightforward approach. We aim to provide the information our customers need without unnecessary jargon, so it's great to know this made a positive impression.
We appreciate your feedback and thank you for choosing us.
Kindest regards,
Owen, Marketing Executive
Very good experience with Source
Very good experience with Source, using the online chat option. Very quick with handling my enquiry.
29 July 2026
Unprompted review
Reply from Source Insurance
Hi Tori,
Thank you for taking the time to leave us a review.
We're delighted to hear you had a very good experience using our online chat service. It's great to know your enquiry was handled quickly and efficiently, and that our team was able to provide the support you needed.
We really appreciate your feedback and thank you for choosing us.
Kindest regards,
Owen, Marketing Executive
Speedy response and help
28 July 2026
Unprompted review
Reply from Source Insurance
Hi Leonie,
Thank you for taking the time to leave us a review.
We're delighted to hear you received a speedy response and found our team helpful. Providing prompt and efficient service is something we always strive for, so it's great to know this was reflected in your experience.
We really appreciate your feedback and thank you for choosing us.
Kindest regards,
Owen, Marketing Executive
Easy to access the chat and the service…
Easy to access the chat and the service was good thank you
28 July 2026
Unprompted review
Reply from Source Insurance
Hi Jim,
Thank you for taking the time to leave us a review.
We're pleased to hear you found our live chat easy to access and that you received good service. It's great to know we were able to make your experience a positive one.
We appreciate your feedback and thank you for choosing us.
Kindest regards,
Owen, Marketing Executive
I did wonder why there was a difference…
I did wonder why there was a difference in quotes. I asked this and Tom took the time to go through each part of the quote again and confirmed that he had double checked the information.
24 July 2026
Unprompted review
Reply from Source Insurance
Hi PT,
Thank you for taking the time to leave us a review.
We're pleased to hear that Tom took the time to explain the differences between the quotes and carefully went through each part with you. It's important to us that our customers feel informed and confident in their cover, so we're glad he was able to answer your questions and double-check everything for you.
We appreciate your feedback and thank you for choosing us.
Kindest regards,
Owen, Marketing Executive
They were in very quick in getting my…
They were in very quick in getting my complaint sorting out. I would like to mention Heidi, who is the executive helped to sort it out. She did a brilliant job..
24 July 2026
Unprompted review
Reply from Source Insurance
Hi Sakeer,
Thank you for taking the time to share your feedback.
We're so pleased to hear that your complaint was resolved quickly and that Heidi provided such excellent support throughout the process. We'll be sure to pass on your kind words to her – she'll be delighted to know her efforts made such a positive difference.
We really appreciate your review and thank you for choosing us.
Kindest regards,
Owen, Marketing Executive
Great customer service
Great customer service. I was contacted regarding my annual renewal and able to reduce the original renewal price by almost half. Tom took the time to take me through my options and answered all my questions. A very smooth process.
17 July 2026
Unprompted review
Reply from Source Insurance
Hi Philippa,
Thank you so much for taking the time to leave such a wonderful review.
We're delighted to hear that Tom was able to help reduce your renewal premium and guide you through the available options. We pride ourselves on providing clear, personalised service, so it's great to know Tom took the time to answer all your questions and made the renewal process smooth and straightforward.
We'll be sure to pass your kind comments on to Tom – he'll really appreciate your feedback.
Thank you for choosing us, and we look forward to continuing to support you in the future.
Kindest regards,
Owen, Marketing Executive.
Great chat on service
great chat on service. Easy and Hastle free service. Straight to the point and no more non relevant questions.
22 July 2026
Unprompted review
Reply from Source Insurance
Good morning, Shaik,
Thank you for taking the time to leave such a great review.
I’m really pleased to hear that you found the service straightforward, hassle-free, and to the point. I will pass on your lovely feedback to Helene, as she will be pleased to hear it.
Thanks again for sharing your experience with us. Have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
The Source Insurance agent Andy Kinnear…
The Source Insurance agent Andy Kinnear was very patient. He listened to my problem and resolved the problem quickly and to my satisfaction. I will recommend Source Insurance any day.
21 July 2026
Unprompted review
Reply from Source Insurance
Good morning, Anthony.
Thanks for leaving us such a great review! We're pleased Andy was patient, attentive and quick to resolve your problem.
He'll be thrilled to hear your kind feedback - thank you for the recommendation!
Have a nice day!
Owen, Marketing Executive.
Roy is a great BDM
Roy is a great BDM, very knowledgeable and always at the end of the phone or email if I've any queries.
21 July 2026
Unprompted review
Reply from Source Insurance
Good morning, Michelle.
Thank you for leaving such a lovely review for Roy. It's great to hear you work so well with Roy and find him accessible for whatever query you may have.
He'll be pleased to hear your kind feedback.
Have a nice day!
Owen, Marketing Executive.
Straight forward using chat very…
Straight forward using chat very responsive and professional
21 July 2026
Unprompted review
Reply from Source Insurance
Good morning, Damon.
Thank you for taking the time to leave this positive review. We're pleased Ryan was able to provide you with a straightforward chat experience.
Have a nice day!
Owen, Marketing Executive.
Very professional and efficient…
Very professional and efficient customer service.
17 July 2026
Unprompted review
Reply from Source Insurance
Good morning, Phillipe.
Thank you for taking the time to leave us a fantastic review. We're pleased you had a professional and efficient recent experience. If there's anything else you need, please don't hesitate to get in touch.
Kindest regards,
Owen, Marketing Executive.
Called as had issues adding new policy…
Called as had issues adding new policy to my account, call was answered fast and first person I spoke with was able to help me, stayed on the phone and talked me through what to do.
Great customer service
16 July 2026
Unprompted review
Reply from Source Insurance
Good morning, Emma,
Thank you for taking the time to leave such a great review.
I’m really pleased to hear that Julia was able to resolve the issue with adding your new policy so quickly and guide you through the process. I’ll be sure to pass your kind comments on to her - she’ll really appreciate them.
Thank you again for sharing your experience with us. Have a great day!
Kind regards,
Mark Phillips
Head of Customer Experience
Roy Lovell
Roy Lovell, Business Development Manager at source is very knowledgeable & helpful. When you need something he is there for you
15 July 2026
Unprompted review
Reply from Source Insurance
Good morning,
Thank you so much for taking the time to leave such a fantastic review.
I'm delighted to hear that you've had such a positive experience working with Roy. Building strong relationships with our broker partners is incredibly important to us, so it's great to know that Roy's knowledge and support have made such a positive impression.
I'll be sure to pass your kind comments on to Roy - he'll be delighted to receive them.
Thank you again for your continued support. We look forward to working with you for many years to come.
Kind regards,
Mark Phillips
Head of Customer Experience
Reply from Source Insurance
Good morning, James.
Thank you for taking the time to leave us a nice review. We're pleased you found your experience smooth and easy. We hope moving home goes well for you!
Kindest regards,
Owen, Marketing Executive.
Excellent customer service
I spoke with Ryan Turley who provided me with excellent customer service. He was polite and provided me with all the information I needed to renew my policy.
14 July 2026
Unprompted review
Reply from Source Insurance
Good morning, Bally.
Thank you for taking the time to leave us such a fantastic review. We're pleased Ryan was able to provide you with an excellent experience, providing you with all the information you needed.
Have a nice day,
Owen, Marketing Executive.
Agent Ryan is very friendly
Agent Ryan is very friendly, efficient and professional. He addressed my issues fast. very good experience.
13 July 2026
Unprompted review
Reply from Source Insurance
Good morning!
Thank you for leaving us this fantastic review. We're pleased Ryan was able to provide you with a friendly, professional and quick process. We hope all your queries have now been answered.
If you need anything else from us, please don't hesitate to get in touch!
Kindest regards,
Owen, Marketing Executive.
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