Booking was straight forward and it meant we could skip the queue to buy tickets. However, it looks like the official site but isn't, so dont use this if trying to buy tickets direct. It took about 10... See more
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The basilica is beautiful, and your ability to walk about and do what you desire inside is very enjoyable. The booking was slightly difficult from the main website as it did not tell you you did not g... See more
Company replied
Physical maps with suggested routes depending upon time and physical ability. Just viewing by phone is a pain! Also it should be clear that the gift store is just that on both levels. Booking proce... See more
Company replied
Beautiful art, but we only had a short amount of time. The audio guide for the one hour visit was laid out awkwardly…it had us backtracking on multiple occasions
Company replied
Company details
Written by the company
At TicketGo, we focus on providing a unique experience for our customers when planning their trips. We offer a wide variety of activity options so that our clients can customize their journey according to their preferences and needs. We strive to deliver exceptional service and high-quality customer support. Our team of tourism experts is always available to help customers plan their travels efficiently and with peace of mind. We take pride in being a reliable company, fully committed to customer satisfaction.
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3.7
Average
1k reviews
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This company hasn't invited customers recently, so reviews may not be representative
Replied to 85% of negative reviews
Typically replies within 1 week
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A wonderful experience
A wonderful experience. Both myself and my husband would 100% recommend. An experience we won’t forget
19 September 2026
Unprompted review
Reply from Ticket GO Tourism
Hello Lucy, thank you very much for your review.
It’s great to know that the visit became such a memorable experience for you and your husband.
Recommendations like yours mean a lot to us, and we’re happy to have been part of a moment you will remember so positively.
Thank you again for sharing your experience with TicketGo.
Pantheon visit
Order tickets online at 6:37 AM and they were able to send us our tickets before our scheduled time into the pantheon
18 September 2026
Unprompted review
Reply from Ticket GO Tourism
Hello, thank you very much for your review.
We’re glad we were able to process your booking early in the morning and send the tickets in time for your visit.
We know how important it is to receive everything before the scheduled entry time, especially when booking on the same day, so your comment is very valuable to us.
Thank you for sharing your experience with TicketGo.
It is unbelievable!
It is unbelievable!
I cannot imagine how they succeed to build this village on the Massif mountain.
Gorgeous!
19 September 2026
Unprompted review
Reply from Ticket GO Tourism
Hello Réjean, thank you very much for your review.
Some places really leave you speechless, and we’re happy to know that this visit made such a strong impression on you.
It is always special when a destination combines history, architecture, and landscape in such a memorable way.
Thank you for sharing your experience with TicketGo.
Easy to navigate
18 September 2026
Unprompted review
Reply from Ticket GO Tourism
Hello Ricky, thank you very much for your review.
We’re glad the website was clear and simple to use.
Making the booking process feel smooth from the first step is very important to us, so we really appreciate your feedback.
Thank you for choosing TicketGo.Hello, thank you very much for your review.
We’re glad the website was clear and simple to use.
Making the booking process feel smooth from the first step is very important to us, so we really appreciate your feedback.
Thank you for choosing TicketGo.
Audio guide was really interesting and…
Audio guide was really interesting and informative
17 September 2026
Unprompted review
Reply from Ticket GO Tourism
Hello Cathy, thank you very much for your review.
We’re really pleased that the audio guide added value to your visit and helped make the experience more complete.
Providing useful context during the tour is an important part of the service, so your feedback means a lot to us.
Thank you for sharing your experience with TicketGo.
Glad we bought tickets before going.
We bought tickets about 4 hours before we went. It was easy and got our tickets in minutes. This saved us the long lineups outside the Pantheon. We also bought the audio guide that you have to download when you have wifi. I’m glad I was still in the hotel room to do this. You can listen to the first 3 before even entering the Pantheon. The audio guide is also written out, so my husband chose to read it instead of listening. After walking around and we finished the audio, we sat in the pews and enjoyed just sitting and listening. From the outside, the Pantheon looks like an old ancient ruin so was very surprised to see inside. Worth the visit.
16 September 2026
Unprompted review
Reply from Ticket GO Tourism
Hello Jennifer, thank you very much for sharing such a detailed review.
It’s great to know that booking shortly before your visit worked smoothly and that you received the tickets within minutes. At busy places like the Pantheon, having everything ready in advance can make the visit much easier.
We’re also happy that the audio guide helped you enjoy the experience in different ways, whether listening to it or reading the written version. Your tip about downloading it while connected to Wi-Fi and listening to the first chapters before entering will be very helpful for other visitors.
Thank you again for sharing your experience with TicketGo. We’re glad the visit was worth it and that the Pantheon surprised you once inside.
An incredible gift to visit
An incredible gift to visit . A must do in Rome.
17 September 2026
Unprompted review
Reply from Ticket GO Tourism
Hello Tammy, thank you very much for your review.
Some places stay with you long after the visit, and we’re happy to know that this experience felt so special.
Rome is full of unforgettable sites, and it’s great that this one became a highlight of your trip.
Thank you for sharing your experience with TicketGo.
Absolutely breathtaking!
Absolutely breathtaking- the history, the architecture, the decor. Do not miss!
16 September 2026
Unprompted review
Reply from Ticket GO Tourism
Hello Elaine, thank you very much for your review.
We’re so pleased to know that the visit left such a strong impression on you.
Some places are best experienced in person, and it’s wonderful that this one became such a memorable part of your trip.
Thank you for sharing your recommendation with TicketGo.
Worth a little bit extra
Paid a little more, but got same-day tickets. Do NOT go to Pantheon (or any other major tourest site in Rome without tickets in hand (or phone)). The extra fee for the audio tour app was worth the money excellent customizable tour.
16 September 2026
Unprompted review
Excellent commentary to elevate the experience
Booking was straight forward and it meant we could skip the queue to buy tickets. However, it looks like the official site but isn't, so dont use this if trying to buy tickets direct. It took about 10 minutes for the tickets to come through. The commentary was very helpful and clear in explaining the history and key aspects to look at. Worth getting.
15 September 2026
Unprompted review
Trip to Iguaza falls
The public buses to the park are inexpensive and run every 20 minutes. The park is clean, well organised and well laid out. There is a lot of walking, plenty of areas to sit , lots of toilets and it is full of amazing waterfalls
15 September 2026
Unprompted review
Wunderfull visit!!
It was truly one of the most beautifull palace's I've ever seen!
On the outside it looks somewhat worn, bad maintaind. (Shutters need paint, although I understand the sun can be mercyless)
The bonus was the armoury, what a spectacular display of harnesses.
It took me right back to the middle ages.
15 September 2026
Unprompted review
⭐ 1 star
⭐ 1 star
I strongly regret using TicketGo.
I booked a Park Güell ticket and specifically selected an entry time of 9:30 AM. However, after payment, TicketGo issued me a ticket showing 12:00 PM, which was not the time I selected.
I contacted customer service and requested a refund because the ticket issued did not match my booking. They refused to refund me and later claimed that the time shown on the ticket was only “indicative”.
This was not clearly disclosed to me before I made the payment. If the selected time is not actually the time provided on the ticket, this should be made completely clear before customers pay.
I am now having to spend additional time dealing with a refund for a ticket that was not issued according to the booking information I selected.
I strongly recommend checking the attraction’s official website before purchasing through TicketGo.
15 September 2026
Unprompted review
Reply from Ticket GO Tourism
Hello Yujuan, thank you for sharing your experience.
We understand your concern regarding the difference between the time selected during the booking process and the time shown on the ticket issued.
We would like to clarify that, according to the information available to us as an intermediary for this attraction, the ticket could be used on the selected date within the venue’s opening hours, regardless of the specific time displayed on the ticket. For this reason, our team informed you that the time shown was indicative and that the ticket remained valid for your visit.
Our website is an intermediary booking platform and not the official website of Park Güell. The reservation price includes the management of the booking, ticket issuing, a simplified purchase process, customer support before and after the reservation, and, in this case, a digital audio guide included with the booking to provide additional context and help visitors enjoy the experience in a more complete way.
Regarding the refund request, if a valid ticket has been issued and can be used for the visit, the applicable refund conditions may not allow cancellation. However, if you were unable to access the venue despite following the information provided by our team, we would be happy to review the case again.
Please contact us at info@ticketgotourism.com with your booking reference and the name used for the purchase, so we can check the details of your reservation and the communications exchanged.
Thank you for your feedback.
Great getting online tickets with Audio…Panthon
Great getting online tickets with Audio to download very informative. Queues were mad long without them but also online ticket queues were too were a bit long but better. More definition is needed on these queues. Lots of people skipping and cutting in.
12 September 2026
Unprompted review
Reply from Ticket GO Tourism
Hello, thank you very much for sharing your experience.
We’re glad the online tickets and downloadable audio guide were useful and helped make your visit to the Pantheon more informative.
We also appreciate your comments about the queues. Although the organisation of the different access lines depends on the venue, we understand that clearer queue management can make a big difference to the visitor experience, especially when there are many people waiting or trying to skip the line.
Thank you for mentioning this. Your feedback is useful for other visitors when planning their visit and also helps us better understand the on-site experience.
Reply from Ticket GO Tourism
Hello Grace, thank you very much for your review.
We’re glad you found the process easy and efficient, and that you would use our service again.
At TicketGo, we work every day to make the booking experience simple, clear, and reliable for our customers.
The park is beautiful
The park is beautiful, super easy to reach from the city center, fast entrance and a website that’s easy to navigate (get the tickets online is way faster). I’m leaving 4 stars only because is really crowded and I believe that no matter the time you go is always pretty full, the different attractions are gorgeous but you can’t really enjoy it that much since there are always tons of people.
If u don’t mind the crowds or you really want to see it then go because it deserves the spotlight but if u are not a huge fan I think you can skip it
12 September 2026
Unprompted review
Reply from Ticket GO Tourism
Hello Ale, thank you very much for sharing your experience.
We’re glad you found the park beautiful, easy to reach, and that both the online booking process and the entrance worked quickly and smoothly.
We also understand your comment about the crowds. Park Güell is a very popular attraction, and the high number of visitors can sometimes make it harder to enjoy the different areas calmly, regardless of the time of day.
Your review is very useful for other visitors, as it gives a realistic idea of what to expect and highlights the convenience of getting tickets online in advance.
Thank you again for sharing your recommendation with TicketGo.
Beautiful views from the top
Beautiful views from the top. Very well done as your ticket includes a locker(no bags or purses allowed in the tower) and it also includes one use of the toilets. It’s a must see.
11 September 2026
Unprompted review
Reply from Ticket GO Tourism
Hello Kelly, thank you very much for your review.
We’re glad you enjoyed the views from the top and that the visit felt well organised.
Your comment about the locker and toilet access included with the ticket is very useful for other visitors, especially when preparing for the tower visit.
Thank you again for sharing your experience with TicketGo.
Normally having a prepaid ticket is…
Normally having a prepaid ticket is good idea, but the lineup to go inside was at least 5 times longer than the buy onsite tickets line….. The Pantheon itself is spectacular and you should definitely go, but you might want to save yourself some time and just buy your tickets on site.
11 September 2026
Unprompted review
Reply from Ticket GO Tourism
Hello James, thank you for sharing your experience.
We’re glad you found the Pantheon spectacular and that you recommend visiting it.
We’re sorry that, on the day of your visit, the prepaid ticket line was longer than expected. Access organisation and queue management depend on the venue and can vary depending on the time of day, visitor flow, and security checks. Even with an online ticket, there may still be waiting times during busy periods.
We appreciate your comment, as it gives other visitors a realistic idea of what they may find on site and helps us better understand the visitor experience.
Perfect organisation
Perfect organisation - fantastic experience!
Thanks a lot
10 September 2026
Unprompted review
Reply from Ticket GO Tourism
Hello Michael, thank you very much for your review.
We’re glad you found everything perfectly organised and that you had such a fantastic experience.
Thank you again for sharing your opinion with TicketGo.
Quick and easy to pre book ticket
Quick and easy to pre book ticket, no issues
8 September 2026
Unprompted review
Reply from Ticket GO Tourism
Hello Kevin, thank you very much for your review.
We’re glad the pre-booking process was quick and easy, and that everything went smoothly.
At TicketGo, we work to make the reservation experience simple, clear, and convenient for our customers.
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