I spoke with Tayla And Izzy. They responded very quickly and was very understanding to my situation but due to my product in question not being stocked at their facility they could not provide me w... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I contacted Tommee Tippee to purchase a replacement valve for my daughter’s sippy cup. They don’t sell just the valves, so they are sending me a replacement cup instead! I spoke with Kelly, super impr... See more
Company replied
We received a bottle warmer as a baby shower gift and unfortunately it started having mechanical issues where it kept turning itself back on and heating inconsistently. I reached out to support and th... See more
Company replied
I’ve always heard great things about this brand and I finally got to experience first hand how amazing this brand and their team is! I had some issues back to back with a couple sippy cups and lanre a... See more
Company replied
Company details
Written by the company
Tommee Tippee® was founded over half a century ago, born from a mission to make everyday life easier for parents around the world. Today, we are still as committed to that original goal as we were back in 1965. We strive to create innovative and stylish products, championing everything it takes to be a parent. At feed time, mealtime, change time and sleep time. Making things easier when we can, always listening, creating, and inventing. It’s no wonder we’re loved by babies and recommended by generations of parents.
Contact info
11th Floor, 1010 Washington Boulevard, Stamford,, 06901, Connecticut, United States
- +1 877 248 6922
- tommeetippee.com/en-us
4.7
Excellent
903 reviews
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Great customer service
Morgan and Jonathan were great helping answer my questions.
29 January 2026
Unprompted review
Reply from Tommee Tippee North America
HI Kate,
Thank you for taking the time to leave a positive review of your experience with Morgan and Jonathan.
We are very happy to hear they could answer all of your questions.
Best wishes,
Tommee Tippee
Clear feedback
26 January 2026
Unprompted review
Reply from Tommee Tippee North America
Hi,
Thank you for taking the time to leave a positive review.
We are very pleased to hear you received clear feedback and are satisfied with the experience.
Best wishes,
Tommee Tippee
Lanre was very helpful
Lanre was very helpful. They sent a replacement cup bc the valve I needed wasn’t in stock
27 January 2026
Unprompted review
Reply from Tommee Tippee North America
Hi TiKayla,
Thank you for taking time to leave your review.
We're always happy to hear when our Parent Care Specialists go the extra mile to provide the level of service we strive for.
We will be sure to pass along your kind words to Lanre.
Please do not hesitate to get back in contact should you ever need any further assistance.
Warmest Wishes,
Tommee Tippee
Jo and Kai made me feel taken care of…
Jo and Kai made me feel taken care of for my support request. Very well done! Recommended company for its values.
27 January 2026
Unprompted review
Reply from Tommee Tippee North America
Hi Mansi,
Thank you for taking the time to leave a positive review of your experience with Jo and Kai.
We are happy to hear they took care with your query and offered great support.
Best wishes,
Tommee Tippee
Love Nicholas G she helped me out and I…
Love Nicholas G she helped me out and I love her customer service
26 January 2026
Unprompted review
Reply from Tommee Tippee North America
Hi Stephanie,
Thank you for taking time to leave your review.
We're always delighted to hear that our Parent Care Specialists were able to provide you with the level of service we strive for.
We will be sure to pass along your kind words to Nicholas.
Please do not hesitate to get back in contact if you ever need any further assistance.
Warmest Wishes,
Tommee Tippee
Valve Replacement
One of the valves for our cup was ruined and since they did not have replacements for the specific cup they sent us a replacement cup. Lanre was very professional and helpful.
25 January 2026
Unprompted review
Reply from Tommee Tippee North America
Hi Danielle,
Thank you for taking the time to leave your review.
We're always delighted to hear that our Parent Care Specialists go the extra mile to help you resolve an issue and provide the level of care we strive for.
We will be sure to pass on your thanks to Lanre.
Please do no hesitate to get back in contact should you ever need any further assistance.
Warmest Wishes,
Tommee Tippee
We’ve been using the tommee tippee…
We’ve been using the tommee tippee soothers for the last 2.5 years now and recently due to a change in the way they are manufactured we’ve had some issues with them. Since contacting customer support they’ve fixed the problem and assisted us with new soothers!
24 January 2026
Unprompted review
Reply from Tommee Tippee North America
Hi Courtney,
Thank you for taking time to leave your review of our Soothers.
We're always happy to hear that our Parent Care Specialists were able to get this issue resolved for you promptly and send you out some new soothers for your little one to enjoy.
Please do not hesitate to get back in contact should you ever need any further assistance.
Warmest Wishes,
Tommee Tippee
The website doesn't work
The website doesn't work. There is nowhere for you to even add things to your cart
23 January 2026
Unprompted review
Reply from Tommee Tippee North America
Hi Kaitlan,
Thank you for sharing your feedback.
We are very sorry to hear that our website is not working and we would like to support you with this.
As we are UK based, we do not have a ordering system available for our US customers yet as we have a small warehouse with limited stock. However, our website will refer you to our trusted retailers in the US where you can purchase our products. We really appreciate the feedback and we aim to grow as a brand for the future.
If you need any assistance with this, please reach out to us via the link below.
https://www.tommeetippee.com/en-us/contact-us
All the best,
Tommee Tippee
Thank you
I was having issues with my multi warm bottle warmer and was advised through the chat feature to return it to Amazon after the troubleshooting didn’t work. Debbie from Parent Care contacted me to make sure I had the issue resolved. I truly appreciated her following up as warm milk is crucial for caring for my babies. From customer service following up when I did the thing with the bottle warm.
22 January 2026
Unprompted review
Reply from Tommee Tippee North America
Hi Brooke,
Thank you for sharing your feedback with us.
We are pleased to hear that our Parentcare Specialists were happy to support you with your query and ensure that this is resolved so you can get back to your little one. We understand how important this is for caring for your little ones and we are delighted to hear that you are satisfied with the service provided.
If you need any further assistance, please do not hesitate to get in touch as we are happy to help!
https://www.tommeetippee.com/en-us/contact-us
Wishing you all the best,
Tommee Tippee
Helpful chat representative
Customer service representative via chat and email, responded quickly, was very helpful and friendly, and ended our correspondence with a link to click on and receive exclusive deals and offers! I couldn't have asked for a better experience!
22 January 2026
Unprompted review
Reply from Tommee Tippee North America
Hi there,
Thank you for taking the time to leave some feedback on your experience.
We are delighted to hear that you are thrilled with the service provided to you, we are so happy to hear that you found our service to be quick, helpful and friendly! We are pleased that you are satisfied with your experience with us and we hope you continue to love our products as much as we do.
Warm Wishes,
Tommee Tippee
Above and beyond!!!
I am beyond satisfied and grateful for the care and support I’ve received from Tommee Tippee representatives! I had an issue with my wearable pump and when I called I spoke with someone from the parent-care center (Izzy) and not only did she follow up with me through email after the call, but she made sure I got another pump hassle free! She was caring, attentive, patient and very friendly! I’ve never experienced a representative so helpful! As a mom of a nb who’s barely a month old, it was imperative that I get a new pump asap, and that’s exactly what happened! Izzy went above and beyond to get what I needed! I cannot express how thankful and grateful I am to have had such a supportive and caring representative! Thank you Tommee Tippee! I will recommend this product to every new mother I come across!!!
16 January 2026
Unprompted review
Reply from Tommee Tippee North America
Hi Cece,
Thank you for sharing this lovely feedback!
We are thrilled to hear how satisfied you are from the support of our Parentcare Specialists, we are so happy to hear that your query was resolved swiftly, efficiently and hassle-free. We are delighted to hear how you found our team to be caring and supportive throughout the experience, we are always here to support you.
We are pleased you have received the best support and we hope you continue to love our products as much as we do!
You've got this, we've got you.
Tommee Tippee
Go prep cooler not working
Go prep cooler not working, couldnt find purchase email but their agent, Jude, was very helpful and arranged a replacement straight away. If only all customer service agents were like this.
16 January 2026
Unprompted review
Reply from Tommee Tippee North America
Hi Paul,
Thank you for your feedback.
We are sorry to hear that you experienced an issue with your PrepGo Formula Feed Maker and we are delighted to hear that your query was resolved by our Parentcare Specialist efficiently. We are so pleased to hear you are satisfied with the service you received and we are thrilled you found our team very helpful with this.
We hope you continue to love our brand as much as we do!
Warm Wishes,
Tommee Tippee
Tommee Tippee Insulated Sporty Cup Replacement Lids
I had two customer service reps, Antony and Jo! I reached out inquiring about getting new lids for my sons Tommee Tippee Insulated No-Spill Sporty Toddler Sippys. My son has level 3 autism and will only use these sippys, we have tried tons of other ones that end up going to my nephew’s since he won’t use them. My son will chew the spouts till they are down to the hard plastic. I was inquiring about getting new lids, sadly Tommee Tippee does not have replacement lids you can buy. Which I explained I was okay with and would just purchase new sippy cups. Well, these two reps decided to send me two new cups completely free!!! I was over joyed! This company did not have to do that, as the cup was not a defect of their own, but of my son’s chewing. I love Tommee Tippee and so does my son! This company is definitely a 5 start company and easily the best company I have ever reached out too! Thank you again! (:
14 January 2026
Unprompted review
Reply from Tommee Tippee North America
Hi Jean,
Thank you for taking time to leave your review.
We're always happy to hear that our Parent Care Specialists went the extra mile to help you out and deliver the level of care and service we strive for.
We will make sure both Antony and Jo hear of your kind words.
Please do not hesitate to get back in touch should you ever require any further assistance/
Warmest Wishes,
Tommee Tippee
This company helped when I was in a…
This company helped when I was in a time of need and that is something I will never forget! Highly recommend as they have amazing customer service. Agent I had was Nicholas
7 January 2026
Unprompted review
Reply from Tommee Tippee North America
Hi,
Thank you for taking the time to leave your review of our services.
It's always great to hear that our Parent Care Specialists are able to be of help when it is needed most and make your parenting journey that little bit easier.
We will be sure to pass on your kind words to Nicholas.
Warmest Wishes,
Tommee Tippee
Jo was extremely knowledgeable and…
Jo was extremely knowledgeable and helpful when my issue. She found a solution to the problem and was able to quickly and efficiently have my problem taken care of
5 January 2026
Unprompted review
Reply from Tommee Tippee North America
Hi Mag-e,
Thank you for taking the time to leave your review.
We're always grateful to hear that our Parent Care Specialists are able to be of help in a quick and efficient manner when resolving an issue. We will make sure to pass along your thanks to Jo.
Please do not hesitate to get in contact with us should you ever need any further assistance.
Warmest Wishes,
Tommee Tippee
DO NOT BUY
I bought the Tommee Tippee Insulated Sporty Bottle, 9oz double pack bc of the bite proof spout they’re supposedly leak proof well that’s false and not true because they leak even when sitting up right on the table. I’ve had to wash sheets and couch covers everyday in just the week of having them because they’ll literally spill out almost all the milk inside I’m done with them do NOT buy.
2 January 2026
Unprompted review
Reply from Tommee Tippee North America
Hi Karina,
Thank you for taking the time to leave feedback on your experience with the Insulated Sporty Bottles.
We're very sorry to hear you've experienced leakage with the Sporty Bottles. They are designed with a two piece valve system which should prevent this.
We would love the opportunity to look further into this with and see what can be done to resolve this to your satisfaction.
As Trustpilot has not provided us with your contact details, we kindly ask you contact us on the following, quoting reference 115072.
One of our Parentcare Specialist will be happy to discuss this further with you.
Contact Us | Tommee Tippee UK (https://www.tommeetippee.com/en-gb/contact-us)
Looking forward to discussing it with you.
Warmest Wishes,
Tommee Tippee
Florence was extremely helpful
I bought a defective pacifier and reached out to support for assistance. Florence resolved my issue and got all pertinent information to help it not happen again with such efficiency and kindness. Cannot thank her enough!
30 December 2025
Unprompted review
Reply from Tommee Tippee North America
Hi Tiffany,
Thank you for taking the time to leave a review!
We’re sorry to hear the pacifier you received was defective, but we’re really pleased that Florence was able to support you and resolve the issue so efficiently. It’s great to hear she handled everything with such care and kindness, thank you for the kind words.
Best Wishes,
Tommee Tippee
The most incredible agent
The most incredible agent, Miss Morgan went above and beyond to help me and to say she took care of me and solve the issue with the sippy cups would be an understatement. Highly recommend not only because of the design and quality of Tomme Tippe products but also because the team will always take care of you the most professional and kind way possible! 11/10
15 December 2025
Unprompted review
Reply from Tommee Tippee North America
Hi Rita,
Thank you for taking the time to leave some feedback on your experience!
We are thrilled to hear that you received excellent service and you are satisfied with the level of service provided to you, we are pleased our team resolved your query swiftly. We really appreciate your feedback and we are always happy to help and support, we hope you continue to love these products as much as we do!
Wishing you all the best,
Tommee Tippee
TommeeTippeeNorthAmerica is AMAZING
TommeeTippeeNorthAmerica is AMAZING
19 December 2025
Unprompted review
Reply from Tommee Tippee North America
Hi Kellie,
Thank you so much for taking the time to leave your review.
We are so glad that you have had such a positive experience with us.
Wishing you all the best.
Tommee Tippee
Jo delivered outstanding customer…
Jo delivered outstanding customer service—friendly, attentive, and genuinely helpful from start to finish. They listened carefully, resolved my issue quickly, and made the entire experience smooth and stress-free. Truly a pleasure to work with. Highly recommend
19 December 2025
Unprompted review
Reply from Tommee Tippee North America
Hi Prachi,
Thank you for your feedback. We are delighted to hear that Jo delivered outstanding customer service and was friendly and attentive. We are glad that she was able to resolve your issue quickly for you.
We will pass your kind words on to her.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee
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