I spoke with Tayla And Izzy. They responded very quickly and was very understanding to my situation but due to my product in question not being stocked at their facility they could not provide me w... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I contacted Tommee Tippee to purchase a replacement valve for my daughter’s sippy cup. They don’t sell just the valves, so they are sending me a replacement cup instead! I spoke with Kelly, super impr... See more
Company replied
We received a bottle warmer as a baby shower gift and unfortunately it started having mechanical issues where it kept turning itself back on and heating inconsistently. I reached out to support and th... See more
Company replied
I’ve always heard great things about this brand and I finally got to experience first hand how amazing this brand and their team is! I had some issues back to back with a couple sippy cups and lanre a... See more
Company replied
Company details
Written by the company
Tommee Tippee® was founded over half a century ago, born from a mission to make everyday life easier for parents around the world. Today, we are still as committed to that original goal as we were back in 1965. We strive to create innovative and stylish products, championing everything it takes to be a parent. At feed time, mealtime, change time and sleep time. Making things easier when we can, always listening, creating, and inventing. It’s no wonder we’re loved by babies and recommended by generations of parents.
Contact info
11th Floor, 1010 Washington Boulevard, Stamford,, 06901, Connecticut, United States
- +1 877 248 6922
- tommeetippee.com/en-us
4.7
Excellent
903 reviews
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Sippy cup drainage issue--resolved!!
I have spoken to somebody named Lanre off facebook about a sippy cup that i bought yesterday that have leaked once i have used it even when it was fully closed, and without the holder for it. The other in the pack was perfectly fine and didnt leak a drop even through the spout. I have gotten quick responses and Lanre was very helpful with me when I couldn't find the batch number on the sippy cup. Easy to talk to and made it more stress relieving. Lanre couldn't find the proposed replacement they wanted to give me but instead found a 2 pack of sippys. Very greatful and happy about my experience with this person. Give them a raise if you have to!!
3 March 2026
Unprompted review
Reply from Tommee Tippee North America
Hi Serenity,
Thank you for taking time to leave your feedback.
We're always delighted to that our Parent-Care Specialists were able to help resolve to you issue in a prompt and empathic manner, and deliver the kind of service we strive for.
We will be sure to pass along your kind words to Lanre.
Please do not hesitate to get back in contact should you ever need any future assistance.
Warmest Wishes,
Tommee Tippee
Susie was awesome
Susie was awesome! I called in questioning not seeing the replacement parts on the website and she was able to assist me in sending me them! She also made sure I had the correct flanges . Great customer service!
3 March 2026
Unprompted review
Reply from Tommee Tippee North America
Hi Michaela,
Thank you for taking time to leave your review.
We are always delighted to hear when our Parent-Care Specialists are able to quickly get the parts you need out to you so you can keep pumping.
We will be sure to pass along your kind words to Susie.
Please do not hesitate to get back in contact should you ever need any future assistance.
Warmest Wishes,
Tommee Tippee
5 stars
My original inquiry was not resolved: I was looking for replacement straws for the Superstar cup. The parts were out of stock. Support reached back out to me, unprompted, and offered replacement cups. I feel truly valued as a customer and appreciate the service.
27 February 2026
Unprompted review
Reply from Tommee Tippee North America
Hi Harley,
Thank you for your feedback. We are delighted to hear that our Parentcare Specialists were able to assist you with offering to send you out replacement cups.
We are glad that you truly felt like a valued customer.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee
Lanre was helpful
Lanre was helpful. I needed 3 new valve replacements and unfortunately you guys don't sell them but the rep was able to help me out and send a replacement cup! I appreciate that alot. Hopefully in the future we can buy them seems like alot of parents would benefit from that!
25 February 2026
Unprompted review
Reply from Tommee Tippee North America
Hello Kaylee,
Thank you so much for the amazing 4 star review about recent experience with us.
We are glad to hear that Lanre was able to help you to send out new cups as you needed new valves.
All feedback is really appreciated and please be reassured this will be feedback.
We hope to hear from you again in the future.
Warmest Regards,
Tommee Tippee
Excellence
The team asked what the problem was, how many items were affected, told me what I did wrong and sent me replacements for free.
23 February 2026
Unprompted review
Reply from Tommee Tippee North America
Hi Sky,
Thank you for your feedback. We are delighted to hear that our Parentcare specialists were able to assist you with your problem and send you out replacements.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee.
Sophie was very helpful!
22 February 2026
Unprompted review
Reply from Tommee Tippee North America
Hi Des,
Thank you for taking the time to leave some feedback.
We are delighted to hear that you are satisfied with the service provided by our Parentcare Specialists and that you found this to be very helpful in resolving your query. We are thrilled to hear that you have rated us 5 stars and we hope you continue to love our products as much as we do.
Wishing you all the best,
Tommee Tippee
Morgan was so helpful
Morgan was so helpful. Our phone call disconnected and he still moved forward reaching out through email (which I provided during our call prior to the disconnect). And we were able to resolve the issues I’ve been having. I am so impressed by this costumer service!!
19 February 2026
Unprompted review
Reply from Tommee Tippee North America
Hi,
Thank you for taking time to leave your review.
We're always delighted to hear that our Parent-Care Specialists were able to help you resolve your issue and leave you with such a great impression.
We will be sure to pass your kind words along to Morgan.
Please do not hesitate to get in contact should you ever need any future assistance.
Warmest Wishes,
Tommee Tippee
I got in contact with parent support…
I got in contact with parent support due to needing a replacement straw for my son’s cup and the amazing Anna did a wonderful job helping with my issue. She was very kind and very fast with her responses. Would definitely recommend tommee tippee to other parents!
19 February 2026
Unprompted review
Reply from Tommee Tippee North America
Hi Julian,
Thank you for taking the time to leave a review of your experience with Anna.
We are so pleased to hear that she was kind and quick in helping with your query.
Best wishes,
Tommee Tippee
Superb Customer Service
We received a bottle warmer as a baby shower gift and unfortunately it started having mechanical issues where it kept turning itself back on and heating inconsistently. I reached out to support and the agent, Nicholas G., was incredibly kind and helpful. I was hoping that it was a known issue and I could get some instructions on how to fix it, but he sent us a whole new unit instead. We truly appreciate it and look forward to using this brand for many years.
18 February 2026
Unprompted review
Reply from Tommee Tippee North America
Hi Nikol,
Thank you for taking time to leave your review.
We are always delighted to hear our Parent-Care Specialists are able to provide the level of service we strive for and leave such a good impression of us.
We will be sure to pass along your kind words to Nicholas.
Please do not hesitate to get back in contact should you ever need any further assistance.
Warmest Wishes,
Tommee Tippee
Flanges and sizing guides.
Anna who was working with me, found my address was mistakenly put in wrong- she was able to change it and help me get the correct flanges for my breast pump. Not only did she send out my pieces she sent me extra so I can always have a clean and sterilized set. She was amazing with making sure I had what I need and explained why I needed a different size than what I was using with my guide. Amazing work!!!
17 February 2026
Unprompted review
Reply from Tommee Tippee North America
Hi,
Thank you for taking the time to leave a review of your experience with Anna.
We are so happy to hear how helpful she was in getting you the parts you need for your breast pump and how to find the most comfortable size.
Best wishes,
Tommee Tippee
I had asked about replacement valves…
I had asked about replacement valves for the Sportee cups as mine were starting to leak. These aren't sold online, but I wish they were! It took quite a bit of back and forth with the online chat service team to find out that they don't ship replacement valves to where I live in the US, which I think could have been identified earlier in the communications. Overall their solution was to send me a couple new cups which was just fine and very appreciated - definitely over the top. My recommendation for improvement would be: selling replacement valves online for the sportee cups (I would more than gladly buy them!) so we can maximize use of the cups and reduce waste, and if possible, consider expediting communications with the service team. I know it was on my end too because I was working and couldn't respond right away each time but there were some large gaps in response time.
13 February 2026
Unprompted review
Reply from Tommee Tippee North America
Hi Steph,
Thank you for taking the time to leave some feedback on your experience.
We are so glad to hear that you received excellent customer service from our Parentcare team and that you appreciate the outcome of some replacement cups on their way to you. We hope you continue to love these cups as much as we do!
We really appreciate the time you have taken to share your feedback and ideas as it helps us improve as a brand, and we are happy to pass this feedback along to our team. We understand how important replacement valves are, and we will take this into consideration for the future to reduce waste.
Wishing you all the best,
Tommee Tippee
Was so kind in their response email
Was so kind in their response email. Sent me samples to try (waiting but so excited!) they were very quick in response as well. I appreciate your response Florence! This is the kind of company I would like to support, engaging positively and efficiently with their customers!
11 February 2026
Unprompted review
Reply from Tommee Tippee North America
Hi Marissa,
Thank you for taking time to leave your review.
It's always fantastic to hear one of our Parent-Care Specialists was able to provide you with quick and empathetic service.
We will be sure to pass along your kind words to Florence.
Please do not hesitate to get in contact should you ever need any future assistance.
Warmest Wishes,
Tommee Tippee
Nicholas G went above and beyond to…
Nicholas G went above and beyond to help me resolve my issue. Thank you so much!
12 February 2026
Unprompted review
Reply from Tommee Tippee North America
Hi Yukari,
Thank you for taking time to leave your review.
We're always delighted to hear when our Parent-Care Specialists go that extra mile to provide the level of care we strive for.
We will be sure to pass along your kind words to Nicholas.
Please do not hesitate to get back in contact should you ever need any further assistance.
Warmest Wishes,
Tommee Tippee
Helped me out when I had an issue with… Night time soothers
Helped me out when I had an issue with products offering me replacements, which as a first time mom I super appreciate, as baby items are not cheap. Thank you jo Beverly and Nicolas
11 February 2026
Unprompted review
Reply from Tommee Tippee North America
Hi Summer,
Thank you for taking the time to leave a review today.
We do apologise to hear you had an issue with the soother although it is great to hear the team were able to come together to provide a positive outcome.
Should you need anything else please do not wait to reach out.
Warm Regards,
Tommee Tippee
I had a really great experience with Tomme and Tipee’s customer service
I had a really great experience with Tommee Tippee’s customer service. Sam and Izzy were both incredibly kind, helpful, and quick to respond. They made the process easy and were very supportive. Thank you so much for the excellent service!
7 February 2026
Unprompted review
Reply from Tommee Tippee North America
Hi Akshaya,
Thank you for taking time to leave your review.
We're always delighted to hear when a Parent or Carer comes away with such a great impression of the service our Parent-Care Specialists provide.
We will make sure to pass along your kind words to both Sam and Izzy.
Please do not hesitate to get back in contact should you ever need any future assistance.
Warmest Wishes,
Tommee Tippee
Amazing customer service!!
Amazing customer service!!! We have several tommee tippee products and really like them. Our customer service agent went above and beyond to help remedy our issue!!!
6 February 2026
Unprompted review
Reply from Tommee Tippee North America
Hello Tiffany,
Thank you so much for the amazing 5 star about the service that you recieved from us.
We are so happy to hear that the person that you spoke to was able to remedy your issue for you.
If you need anything else, we are always here if you need it.
Kindest Regards.
Tommee Tippee.
Wonderful customer service!
Wonderful customer service!! Jonathan was especially kind and helpful. We have loved the TT company for over 45 years now!💕
4 February 2026
Unprompted review
Reply from Tommee Tippee North America
Hi Jodie,
Thank you truly for your feedback; it is greatly appreciated. We are delighted to hear that Jonathan was especially kind and helpful and that you have loved Tommee Tippee products for over 45 years.
We hope you continue to use our products in the future.
Best Wishes
Tommee Tippee
The Parent-Care team
The Parent-Care team, specifically Sam and Izzy were fast to help resolve the problem. I lost one of the 2-piece values to the Active Sporty Spout cups and they were able to assist without issue. It took a little to figure out the chat feature (do I stay on the open tab until they answer or do I close out and wait… I wasn’t sure) but the emails back made the process a lot less difficult. Overall, I had a good experience with the Tommee Tippee/Parent-Care team!
30 January 2026
Unprompted review
Reply from Tommee Tippee North America
Hi Gabriela,
Thank you for your lovely review.
We are delighted to hear how satisfied you are of the service provided by our Parentcare Specialists, we are pleased to hear that your query was resolved swiftly and smoothly without further issues. We are sorry to hear that you found the chat a little difficult, we offer a range of services for you to contact us, including phone, emails and social.
https://www.tommeetippee.com/en-us/contact-us
We are thrilled to hear that you had a good experience with our team!
Wishing you all the best,
Tommee Tippee
Asked for some information, got carried the whole way
I lost my child's sippy cup valve, likely in a parking lot, and was sad about it. I tried looking for a replacement to buy but couldn't find any, so I tried asking if they had any for me to purchase. They were nice enough to send me a completely new bottle instead. I'm still bummed that I lost that valve, but my child will at least have a new bottle to love.
30 January 2026
Unprompted review
Reply from Tommee Tippee North America
Hi Sophia,
Thank you for your feedback. We are delighted to hear that our Parentcare Specialists were able to send you out a replacement sippy cup, after you lost your valve.
We may look into providing the valves as a spare part in the future.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee.
Morgan and Anna went above and beyond…
Morgan and Anna went above and beyond to help me get the right nipples. Simply amazing customer service!
29 January 2026
Unprompted review
Reply from Tommee Tippee North America
Hi,
Thank you for taking time to leave your review.
We're always delighted to hear when our Parent-Care Specialists go that extra mile to help get the right product out to you and provide the level of service we strive for.
We will be sure to pass along your kind words to both Morgan and Anna.
Please do not hesitate to get back in contact should you ever need any further assistance.
Warmest Wishes,
Tommee Tippee
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