I’m so impressed with the customer service. Everyone I’ve spoken with has been incredibly kind, helpful, and genuinely thoughtful. They made the whole experience feel so personal and easy. Their produ... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
that's what every customer service should be : top notch, fast to reply, very comprehensive and fully dedicated. We had an issue with one of our bottles and it has been taken care of within a few days... See more
Company replied
I absolutely love Tommee Tippee! ❤️ Their products have become such a big part of our everyday life with my 8-month-old daughter, Sophia. One of her favorites is her Tommee Tippee straw cup, whic... See more
Company replied
The Parent-Care team, specifically Sam and Izzy were fast to help resolve the problem. I lost one of the 2-piece values to the Active Sporty Spout cups and they were able to assist without issue. It t... See more
Company replied
Company details
Written by the company
Tommee Tippee® was founded over half a century ago, born from a mission to make everyday life easier for parents around the world. Today, we are still as committed to that original goal as we were back in 1965. We strive to create innovative and stylish products, championing everything it takes to be a parent. At feed time, mealtime, change time and sleep time. Making things easier when we can, always listening, creating, and inventing. It’s no wonder we’re loved by babies and recommended by generations of parents.
Contact info
11th Floor, 1010 Washington Boulevard, Stamford,, 06901, Connecticut, United States
- +1 877 248 6922
- tommeetippee.com/en-us
4.8
Excellent
983 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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I am grateful for the bottles and…
I am grateful for the bottles and pacifier i got for my baby shower gift. i really appreciate the gift
31 July 2026
Unprompted review
Reply from Tommee Tippee North America
Hi Karen,
Thank you for taking the time to leave a review of your experience with us.
We are so pleased to hear our specialists were able to offer a free gift and we hope your little one loves them!
Best wishes,
Tommee Tippee
I am weaning my baby NOT SPILL PROOF
I am weaning my baby. I drove 40 minutes away to buy this spout & straw cup that is supposed to be “ leak and shake proof” only to drive all the way back home and find out that was not true! This is very disappointing I want a replacement product Or a refund if this is just deceptive advertising.
28 July 2026
Unprompted review
Reply from Tommee Tippee North America
Hi Sibany,
Thank you for taking the time to leave us this feedback.
We are so sorry to hear that you went out of your way to get one of our cups only for it to be leaking when you got home.
We can completely understand how disappointing this must have been for you and would like to help you with this.
Unfortunately TrustPilot have not provided us your email address for us to contact you.
Please can you reach out to us at: Contact Us | Tommee Tippee (https://www.tommeetippee.com/en-us/pages/contact-us) and we will be very happy to resolve this for you.
Best wishes,
Tommee Tippee
The response team was…
The response team was fast,understanding,and helpful. Great experience overall!
28 July 2026
Unprompted review
Reply from Tommee Tippee North America
Hello Bre,
Thank you so much for the lovely 5 star Trustpilot review.
We so pleased that the team dealt with your were helpful and understanding.
Your coments are really appreciate and we are proud to have offered you a great experience.
All the best
Tommee Tippee
Well I reached out a couple weeks ago…
Well I reached out a couple weeks ago and never received a response back to my support ticket. I am disappointed because children grow up fast and my child used to drink out of these sippy cups all the time. It’s been hard to find a sippy cup that actually works and I love these cups, but it’s hard when you see other brands post replacement parts and can’t find any for this brand.
27 July 2026
Unprompted review
Reply from Tommee Tippee North America
Hi Melena-Marie,
We are so sorry to hear you've reached out to us and not heard back, we understand how frustrating this must be.
We would love to look into this and chat with you more about getting spare parts for your sippy cups.
Trustpilot hasn't left an email address so you so we'd appreciate it if you could reach out to us again using one of the methods on our Contact Us page: https://www.tommeetippee.com/en-us/contact-us
Best wishes,
Tommee Tippee
Izzy a was very helpful
Izzy a was very helpful! I asked for replacement parts for my grandsons sporty sippy cup as we lost a piece. I also asked for a few extras and was willing to pay for them. The parts are being shipped to me at no charge. I wasn’t expecting free. I appreciate the great customer service.
20 July 2026
Unprompted review
Reply from Tommee Tippee North America
Hello Missy.
Thank you for taking the to leave your feedback.
It is wonderful to hear how helpful our parent care specialist Izzy was, and they were able to ship out some extra replacement parts for your sippy cup.
We will certainly be passing on your lovely feedback.
If you require any further assistance in the future, please don't hesitate to reach out.
Warm wishes.
Tommee Tippee.
Great service
7/17 had Florence help me out today and she was great. We were looking for straw replacement on the flip top insulated sippy cup but they do not make replacements for those. Hopefully in the future, Tommee Tippee sells replacement parts for the flip top insulated sippy cups. My son loves the straw and cup but is autistic and a chewer. The straw’s never last. She did send out a new set of sippy cups for us to try out. Wish us luck!
17 July 2026
Unprompted review
Reply from Tommee Tippee North America
Hi Kim,
Thank you for taking the time to leave a review of your experience with Florence.
We are so pleased to hear that she was able to offer you some new cups to make up for the ones that little one managed to chew through!
Best wishes,
Tommee Tippee
Nicholas helped me and was amazing
Nicholas helped me and was amazing! It was exactly the help I was looking for anf replied to me right it away. I would highly recommend this brand!
10 July 2026
Unprompted review
Reply from Tommee Tippee North America
Hello Zalin,
Thank you so much for lovely 5 star Trustpilot review about your recent interaction.
We are so pleased to hear that Nick was able to help you quickly responding quickly and making sure that you recieved the help that you needed to support you further.
If you need anything else please reach out again.
Kind Regards.
Tommee Tippee
Debbie was extremely kind and helpful
Debbie was extremely kind and helpful! My daughter insulated sporty spout cup had a broken part and she made the process stress free with support I am very appreciative thank you!!!
9 July 2026
Unprompted review
Reply from Tommee Tippee North America
Hello Ashley,
Thank you so much for the really nice 5 star Trustpilot review, abour your recent experience with us.
We are so happy to hear that Debbie was able to help you with your daughters insulated Sporty Spout Cup and the broken piece.
We are glad to hear that you found the process was stress free and you recieved the support that you needed.
We will make sure Debbie is told about your kind comments, who will be really appreciated.
Warmest Regards.
Tommee Tippee.
Problem fixed
At first I started a chat on the website. It was taking awhile to get responses so I opted to do email communication. I was connected with Martin and they were able to get me the replacement parts I needed for my pump and got me all squared away!
6 July 2026
Unprompted review
Reply from Tommee Tippee North America
Hi Katrina,
Thank you for taking the time to leave a review of your experieince with Martin.
We're so sorry for the initial delay when you contated us but we are pleased to hear you were able to get all the parts you needed for your pump.
Best wishes,
Tommee Tippee
I came looking for replacement parts…
I came looking for replacement parts for our favorite sippy cup. I was worried i would not be able to replace it. Thankfully Izzy was able to help so fast and friendly. We love our Tommie tippie cup. So easy to clean and my baby boy loves the weighted straw makes it able for him To drink at any angle.
2 July 2026
Unprompted review
Reply from Tommee Tippee North America
Hello Lyndsi,
Thank you for your lovely review!
We're so pleased Izzy was able to help you quickly and find the replacement parts you needed. It's wonderful to hear how much you and your little boy love the weighted straw cup. We'll be sure to pass your kind words on to Izzy.
Warmest Wishes,
Tommee Tippee
Missing part replacement
I reached out to customer service for a piece I couldn't find. Beth was so nice. She immediately shipped out the missing replacement. What great, friendly customer service. Thank you!
30 June 2026
Unprompted review
Reply from Tommee Tippee North America
Hi Julie,
Thank you for taking the time to leave a review.
We do apologize to hear you were not able to locate a part however it is great to hear that Beth was able to source this and ship it out for you.
Thank you for the kind words towards Beth and her service.
Best Wishes,
Tommee Tippee
Absolutely amazing customer service…
Absolutely amazing customer service representatives! The company is amazing and is very supportive, friendly and helpful. I love their products and cant wait to welcome our daughter with tommee tippee products!
25 June 2026
Unprompted review
Reply from Tommee Tippee North America
Hi Dayna,
Than you for taking the time to leave a review of your experience with our Parent-care Specialists.
We are so pleased to hear they were so supportive and friendly in helping with your query!
Best wishes,
Tommee Tippee
Nicholas was very helpful and kind
Nicholas was very helpful and kind. Tommee Tippee customer support is top tier!
25 June 2026
Unprompted review
Reply from Tommee Tippee North America
Hello.
Thank you so much for taking the time to share your feedback, we truly appreciate it!
We’re absolutely delighted to hear that Nicholas was able to support you, and we’ll make sure your lovely comments are passed on to him.
If there’s anything else we can help with, please don’t hesitate to reach out—we’re always happy to help.
Warmest Wishes,
Tommee Tippee
The customer service was excellent
The customer service was excellent. I experienced a minor issue with my order from a third party. Upon contacting the company, they were very prompt in resolving my concern in a timely manner.
24 June 2026
Unprompted review
Reply from Tommee Tippee North America
Hi Adaora,
Thank you for taking time to leave your review.
We're always delighted to hear that our Parent-Care Specialists were able to help resolve this issue and provide the kind of service we strive for.
Please do not hesitate to get back in contact should you ever need any future assistance.
Warmest Wishes,
Tommee Tippee.
The most caring company
Going through the customer service contact with Tommee Tippee and having the chance to speak with parent-care specialist Beth was amazing. I’ve never truly felt such a caring customer service. The responses were prompt I swear within an hour of my initial email with my concerns for a product I had responded and before midday they’ve already sent a replacement product.
I’m so happy my son loves this company’s soothers, as it is such a wholesome feeling knowing a company cares for the safety of their customers.
Beth was very helpful, thorough with directions on finding batch numbers etc.. She really helped this mom feel good for the concerns.
Cheers to tommee tippee and their excellent parent care specialists 🫶🏻
24 June 2026
Unprompted review
Reply from Tommee Tippee North America
Hi Laura,
Thank you for taking the time to leave a lovely review of your exprience with Beth.
We are so happy to hear how caring and helpful she was in resolving your query swiftly for you. We hope you and your little one continue to love the Soothers!
Best wishes,
Tommee Tippee
Super helpful and resolved my problem…
Super helpful and resolved my problem in a timely manner! Thank you Antony and Nicholas for your help!
22 June 2026
Unprompted review
Reply from Tommee Tippee North America
Hi Reeda,
Thank you for taking the time to leave a review.
We are pleased to hear you had a positive experience with our Parent-Care Team. It is great to hear they were able to resolve this in a helpful and prompt response!
If you need anything else please do not wait to reach out.
Best Wishes,
Tommee Tippee
Morgan was a great help to me today
Morgan was a great help to me today. I Lost parts to my cups and she was able help be fantastically.
23 June 2026
Unprompted review
Reply from Tommee Tippee North America
Hi Anthony,
Thank you for taking time to leave your review.
We're always delighted to hear that our Parent-Care Specialists were able to help source those spare parts for you and send those off for you.
We will be sure to pass along your kind thanks to Morgan.
Please do not hesitate to get back in contact should you need any future assistance.
Warmest Wishes,
Tommee Tippee.
Amazing customer service
Had a couple of people help me out Beth, Antony, Andy and Izzy and all I could say I am very happy with the customer service they provided! Tommee Tippee has always been my go to brand and never had and issue with the products up until now but the resolved the issue right away! Thank you!!
22 June 2026
Unprompted review
Reply from Tommee Tippee North America
Hi Maria,
Thank you for taking time to leave your review.
We're always delighted to hear that our Parent-Care Specialists were able to help resolve your issue so quickly and leave you with such a great impression.
We will be sure to pass along your kind words to Beth, Antony, Andy and Izzy.
Please do not hesitate to get in touch should you ever need any future assistance.
Warmest Wishes,
Tommee Tippee.
Made me feel important.
It was a amazing feeling of care i got from Izzie in the customer service team. Helped me quickly get what i needed on order to continue taking care of my little one with the best products.
22 June 2026
Unprompted review
Reply from Tommee Tippee North America
Hi Ramon,
Thank you for taking the time to leave a review of your experience with Izzy.
We are so pleased to hear how she was able to help you get the parts you need to help you keep caring for your little one!
Best wishes,
Tommee Tippee
Super helpful customer service team.
Nicholas, Antony, Beth, & Izzy have been very helpful in getting me replacements pacifiers after discovering one was defective. i will 100% continue to use them with my babies.
21 June 2026
Unprompted review
Reply from Tommee Tippee North America
Hi Haylee,
Thank you for taking the time to leave a review of your experience with our Parent-care Specialists.
We are so pleased to hear how everyone was helpful in resolving your query about your Pacifiers and hope little one continues to love these.
Best wishes,
Tommee Tippee
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