I am renewing my contract after 2 years - From initial contact at the door - to my phone call to chat details - installing - All very positive - forward 2 yrs just renewed contract for 2 more... See more
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Review summary
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I've just had Toob broadband installed at my house. The Installer arrived early in the timeslot, was polite and competent. The installation was complete and up and running in short time. The I... See more
Company replied
Zero issues with the connection itself, occasional drop outs but speedy. One star lost for locking customers into contracts to avoid steep out of contract price rises (from £25 to £37, reduced to £29... See more
Company replied
We had a bad experience with BT (EE) Internet, and we still have 10 months left on our contract. I found Toob Internet, and they have a great deal: 9 months free and then £22 for 900mb/s, and it's wor... See more
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Company details
- #24 of 49 best companies in Internet provider
About toob
Written by the company
toob is a full-fibre broadband provider on a mission to bring fast, affordable and reliable internet to homes and businesses across England and Scotland. Built using 100% full-fibre – the UK's most reliable broadband technology* – toob offers powerful, future-ready full-fibre connectivity designed for modern life.
With a range of speeds that allows you to upload just as fast as you can download, everyone can stream, game, work and share without compromise. toob's service is further enhanced with the latest wi-fi 7 technology, delivering stronger, more stable connections throughout the home with no throttling or data caps.
If your current provider is letting you down, toob aims to solve your connectivity woes by offering high-quality broadband that doesn’t break the bank with no hidden fees.
Trusted by over 125,000 customers and rated ‘Excellent’ on Trustpilot, toob is proud to be an award-winning, customer-first broadband provider. In 2025, toob was named Contact Centre of the Year at the NECCA Awards for its dedication to outstanding customer service and featured in The Sunday Times 100 Tech Britain’s fastest-growing private technology companies listing in both 2025 and 2026.
It’s a really exciting time for toob. The business is growing quickly as operations are scaled up in preparation for the next stage in deploying our full-fibre network. We are looking for talented and ambitious individuals who can thrive in a young and dynamic business. If you’re keen to make a difference and play your part in helping toob transform broadband for good, then we would love to hear from you.
Visit toob.co.uk or call our customer services team on 02392 065558.
Enjoying toob? Refer a friend here and you'll both receive a reward!
*full-fibre is the UK’s most reliable broadband technology, source: Ofcom ‘UK home broadband performance’ report
With a range of speeds that allows you to upload just as fast as you can download, everyone can stream, game, work and share without compromise. toob's service is further enhanced with the latest wi-fi 7 technology, delivering stronger, more stable connections throughout the home with no throttling or data caps.
If your current provider is letting you down, toob aims to solve your connectivity woes by offering high-quality broadband that doesn’t break the bank with no hidden fees.
Trusted by over 125,000 customers and rated ‘Excellent’ on Trustpilot, toob is proud to be an award-winning, customer-first broadband provider. In 2025, toob was named Contact Centre of the Year at the NECCA Awards for its dedication to outstanding customer service and featured in The Sunday Times 100 Tech Britain’s fastest-growing private technology companies listing in both 2025 and 2026.
It’s a really exciting time for toob. The business is growing quickly as operations are scaled up in preparation for the next stage in deploying our full-fibre network. We are looking for talented and ambitious individuals who can thrive in a young and dynamic business. If you’re keen to make a difference and play your part in helping toob transform broadband for good, then we would love to hear from you.
Visit toob.co.uk or call our customer services team on 02392 065558.
Enjoying toob? Refer a friend here and you'll both receive a reward!
*full-fibre is the UK’s most reliable broadband technology, source: Ofcom ‘UK home broadband performance’ report
Contact info
Building 4000, Lakeside North Harbour, PO6 3EN, Portsmouth, United Kingdom
- 02392 065558
- hello@toob.co.uk
- toob.co.uk
4.5
Excellent
10k reviews
Asks customers to review
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The Internet went down while the…
The Internet went down while the England v Norway match was on.
Nothing shown on Toob of service issue.
No telephone number to call at 22.30.
No chat available either.
11 July 2026
Reply from toob
We're sorry to hear your service went down during the England v Norway match, Paul, we know how frustrating that must have been, especially during a big live event.
On this occasion, there was a network issue that affected some customers for around 45 minutes. As soon as the fault was identified, our teams worked to restore service using our backup systems, which helped get customers back online as quickly as possible.
Lola
Exceptional Customer Service
As a comparison, I've always rated First Direct as gold standard for customer service and now I have thepleasure of being able to rate another company, Toob Broadband, in the same gold standard category. My contract was up on 13th August, so I rang in early to make sure I would be continuing with Toob for another 2 years. However, I wanted to reduce our broadband speed having no further need for a 900 Mb feed. So I discused it with the Retention Team rep, who was helpfulness personified, and agreed on a reduction to 300 Mb service from the start of my new contract on 13th August. No fuss, no complications, easy conversation and above all I felt valued as a long standing customer. A real example of real, caring and excellent customer service. Thank you toob.
14 July 2026
Unprompted review
Reply from toob
Thank you so much for this superb review, Paul! We’re absolutely delighted to be compared to your gold standard for customer service – that’s high praise and means a lot to us. It’s fantastic to hear our team made everything simple and straightforward, and that you felt truly valued as a loyal customer. We’re proud to offer flexible options, excellent value, and a service you can rely on. Thanks again for your loyalty and for choosing toob!
Rana
I'd been thinking about switching for a…
I'd been thinking about switching for a while, so I called toob in February to ask about Complete Wi-Fi and getting a static IP. Dale was informative, took the time to answer all my questions, and completed everything over the phone. I'd seen an offer online, which he was happy to match, making the whole process really straightforward.
I'd been with Sky for over 20 years, but even after they tried to keep me, I knew it was time to leave. The price had become extortionate, whereas the home900 package from toob was incredible value for money.
The installation went smoothly too, despite me embarrassingly sleeping through their arrival after finishing a night shift! The engineers were great and got everything sorted without any fuss.
I've had no issues since joining until recently, when I noticed the Wi-Fi signal upstairs wasn't quite right. I contacted support and Jim talked me through a few checks and had everything back up and running in no time, with no disruption.
Six months in and I'm still happy I made the switch.
7 March 2026
Unprompted review
Reply from toob
Thank you so much for this fantastic review, Neil! It’s brilliant to hear how smooth your switch to toob was, and we’re really pleased Dale could make everything so straightforward for you. We know leaving a provider after so long isn’t easy, so it’s amazing to hear our home900 package and value stood out. We’re glad the installation went well (no worries about the nap—our engineers are always happy to help!) and that Jim could get your wi‑fi sorted quickly when you needed support. Six months in and still happy is exactly what we love to hear. Thanks for choosing toob!
Israa
Really good internet fast works so good…
Really good internet fast works so good thanks best internet about
15 July 2026
Reply from toob
Thank you for your amazing review, Cgloe! We're delighted to hear you're enjoying our fast wi‑fi and that it's working so well for you. It's fantastic to know you think toob is the best—thanks for being with us!
Israa
Service was good
Service was good, questions were answered clearly and to the point. Extra information was given where needed. Could not have ask for more.
13 July 2026
Reply from toob
Thank you for your brilliant review, Robert! We're so pleased you found our service clear and helpful, and that we could provide the extra details you needed. It's fantastic to know we met your expectations—your feedback means a lot to us at toob.
Israa
The best broadband ever
Pleasure to deal with. Product is faultless, service also great with local call centres that don't keep you on the line pressing buttons.
15 July 2026
Unprompted review
Reply from toob
Thank you so much for this fantastic review! We’re thrilled to hear you’re loving your toob broadband and finding our service faultless. It’s brilliant to know our local call centres make things easy for you. Thanks again for sharing your experience!
Israa
Poor Service
We've been without internet on five seperate days over the last month. Customer Service haven't been able to help us at all in resolving the issue and we're no clear on what the cause is. We've posted on our local Facebook if people are having similar issues and it seems to be a common issue. We loose internet during the day about 12pm/1pm and its down until midnight. We'll be looking to move providers.
14 July 2026
Unprompted review
Reply from toob
We're sorry to hear about the repeated loss of service you've experienced and completely understand how frustrating this must be, Imogen, especially when it's happening so regularly and for such long periods during the day.
It's disappointing to hear you've been affected on multiple occasions over the last month and you haven't received clear answers about the root cause.
We'd like the opportunity to take another look into this for you and investigate what's been happening with your connection. We can't identify you from this review alone so we've reached out through Trustpilot for your account details.
Lola
A realistically fast broadband that…
A realistically fast broadband that lives up to its adverts !
Easy to sign up & set up !!
15 July 2026
Unprompted review
Reply from toob
Thank you for your brilliant review! We’re so pleased to hear that toob’s broadband speed lives up to the hype and that getting started was quick and easy.
Israa
We had a bad experience with BT (EE)…
We had a bad experience with BT (EE) Internet, and we still have 10 months left on our contract. I found Toob Internet, and they have a great deal: 9 months free and then £22 for 900mb/s, and it's working perfectly! We're absolutely happy with what we got, so I just wanted to recommend it to everyone. Don't forget to check your area and make sure you have a Toob signal.
15 July 2026
Unprompted review
Reply from toob
Thanks so much for this amazing review! We’re absolutely delighted you’re loving the speed and value with toob, and it’s brilliant to hear everything’s working perfectly for you. We really appreciate your recommendation and loyalty – here’s to many more months of reliable, superfast wi‑fi with no price rises!
If you ever want to share the love, and earn unlimited rewards, here’s our referral link: toob.co.uk/refer
ISraa
Excellent customer service
Excellent customer service, great offers and prompt installation.
1 July 2026
Unprompted review
Reply from toob
Thank you so much for your fantastic review! We’re thrilled you found our customer service excellent and our offers great. It’s brilliant to hear your installation was prompt toob. Thanks for choosing toob.
Israa
Reply from toob
Thanks so much for your review, John. We're glad to hear you're finding things more reliable and faster with fibre straight to your door. If there's anything we could do to make your experience a full 5 stars, we'd love to hear your thoughts!
Israa
The engineers in Toob are professional
The engineers in Toob are professional. Most of them can fix the problem with in 30 mins. That is amazing! But sometimes they are leaking of the engineers, some problems hold a little bit longer than expected. I guest we are rely on the internet too much, such as online digital door lock, without internet, cannot open the door to access the home at all. But overall, I think toob is good value, high speed.
8 July 2026
Reply from toob
Thank you for your review and for sharing your experience with our engineers. We're really pleased to hear you found them professional and quick to resolve issues—30 minutes is brilliant! We understand how important a reliable connection is, especially with things like digital door locks, and we're sorry for any delays when engineers aren't available straight away. It's great to know you feel toob offers good value and high speed. If you ever want to share more about your experience, we'd love to hear your thoughts so we can keep improving.
Israa
Helpful & Friendly
Helpful & friendly.
Contract renewel resolved within a quick call,
15 July 2026
Unprompted review
Reply from toob
Thank you so much for your fantastic review, Andy! We’re thrilled to hear you found our team helpful and friendly, and that your contract renewal was sorted so quickly. Thanks again for choosing us!
Israa
Charlie was great on the phone and…
Charlie was great on the phone and handled my renewal with absolute ease and zero fuss.
It is so rare these days to get through to a customer service agent who is not only incredibly polite but genuinely efficient.
Why I highly recommend toob:
No-pressure renewal: Charlie explained my options clearly without trying to aggressively upsell me.
Reliable speeds: The actual broadband service has been rock solid and lightning fast since day one.
Great value: Excellent prices!
If you are looking for top-tier broadband paired with actual, helpful human beings on the other end of the phone, toob is the way to go!
15 July 2026
Unprompted review
Reply from toob
Thank you so much for this fantastic review, Jay! We’re absolutely thrilled to hear Charlie made your renewal a breeze and that you’ve found our team both friendly and efficient. It’s brilliant to know you’re enjoying lightning-fast, reliable wi‑fi and great value for money—these are exactly what we aim for. Your recommendation means the world to us, and we’re so glad you’ve had such a top-tier experience with toob!
If you ever want to share the love, and earn unlimited rewards, here’s our referral link: toob.co.uk/refer
Israa
Avoid Toob at all costs - terrible broadband service and customer service is a complete failure
My broadband failed during the England v Mexico game at the World Cup and I missed a large part of the match. I thought things couldn't get any worse. Then boom! It failed AGAIN during the next England World Cup game v Norway, after just 20 minutes. I ended-up missing the rest of the game and the broadband was down for 12 hours! This is unacceptable.
Why does the Toob broadband always fail during the England World Cup games? Because they do not have the infrastructure to copy with a large demand at the same time. You should never sign-up with them.
When you call customer service, grab a drink and prepare yourself for a looooong wait. They obviously have a lot of people ringing up to complain and can't get through all of the calls quickly enough. I was on the phone for over an hour discussing the above issue. In this time, they could still not provide a resolution to the problem.
The customer service department is only interested in closing the case and not resolving the issue. I was offered a pitiful £10 for not being able to watch the last two England games. I refused this and said I wanted to take it further. Toob promised to call me back to discuss the complaint. They did call me back in two days, but unfortunately I couldn't answer as I was at work. They quickly followed it up with an email, saying that they would offer me £10 (knowing full well I had already declined this). I replied to say I am not accepting this and am escalating the complaint further. Then straight away I received another email, saying the case has been closed! I have the emails to back this up and will happily share them.
Terrible broadband service. Awful customer service. Dreadful customer experience.
11 July 2026
Unprompted review
Reply from toob
Thank you for taking the time to leave a review, Daniel. We're sorry to hear how disappointed you were by the two service interruptions, particularly as they impacted your ability to watch the England World Cup matches.
We'd like to clarify these were two separate incidents and were not caused by network demand or a lack of capacity on our network. On both occasions, our teams worked quickly to identify the cause and restore service as soon as possible to minimise the impact on affected customers.
We're also sorry you are unhappy with the handling of your complaint. To clarify, the ticket that was closed related to the broadband fault itself, as the service issue had been resolved and you were no longer experiencing a loss of service. Your complaint remains open, and our Customer Relations team will be in touch to discuss your concerns in more detail, including the compensation offered and your overall experience.
We understand the frustration caused by the outages and the time you spent contacting us, and we appreciate you bringing your feedback to our attention.
Lola
Difficult to know where to start…
Difficult to know where to start really. It is Wednesday. Had connection problems every day since Saturday. Missed the Wimbledon final, most of the England game and last night's France semi-final. The whole street has been out twice. Most of us have been on to Toob. No-one has any information. I was 26th in the queue when I called and they answered after one hour and fifty minutes. Been on again today for a hour. First guy knew nothing and passed me on to someone who colud give me more information. I was third in their queue. After ten minutes they ansrewed and also knew nothing but would put me on to someone who could update me. They also knew nothing. I have been promised updates over the phone three times but have not had a single call. People in the street raised 'tickets' on Sunday. Toob told me that they raised a ticket for the problem yesterday (Tuesday). They 'usually' dispach an engineer within 48 hours so our issue won't get looked at until Friday probably. As a retired IT manager this response time is appalling. If I had provided a service like this I'd have been sacked. Also the engineers don't work weekends so neither does your connection if it gets troublesome. When I was working I had network technicians available 24 x 7, 365 days a year with a zero response time. They got informed about an issue, they got in the car. The customer service staff know nothing at all. They are told nothing by the engineering team and the 'notes' are never updated. Despite the whole street calling Toob they had no record of anything in their 'notes'. This company is completely and utterly useless. The replies from 'Lola' are hilarious - 'we are sorry blah blah blah, not our usual level of service etc etc'. Unfortunately, 'absolutely useless' does indeed seem to be their usual level of service. I think the whole street is now 'migrating' to Virgin. I certainly am. This lot couldn't organise the proverbial 'p**s up in a brewery'.
15 July 2026
Unprompted review
Reply from toob
Thank you for taking the time to leave such a detailed review, Chris, although we're sorry to read about your experience.
We completely understand how frustrating it must have been to experience loss of service over several days, particularly during major sporting events, and then spend so much time trying to get updates without receiving clear information. We also appreciate the disappointment caused by the lack of promised call-backs and the feeling no one was able to provide meaningful progress updates when you contacted us.
We recognise, from your perspective, the communication and response you received fell well below the standard you expected, and it's clear from your account that this has seriously affected your confidence in us. While service faults can occasionally occur, we appreciate that this does little to lessen the frustration when there appears to be little visibility of what's being done to resolve them.
Please be assured our teams are working hard to resolve the issue affecting your area as quickly as possible. We understand the outage has already lasted longer than anyone would have wanted, and we're genuinely sorry restoration is taking longer than expected. We know how important a reliable connection is, and we appreciate the patience of everyone affected while our engineers continue their work.
Lola
Been 3 weeks since transferring
Been 3 weeks since transferring. Do far so good. Outstanding service so far, and blistering broadband speeds.
14 July 2026
Reply from toob
Thank you so much for your fantastic review, Dai! We’re thrilled to hear you’re enjoying outstanding service and those blistering broadband speeds. It’s brilliant to know everything’s going so well after your switch to toob. We’re here if you ever need us, and hope you keep loving the speed and reliability!
Israa
love the speed had a few hiccups the…
love the speed had a few hiccups the last few days but overall it has been great this my 2nd year with you but please dont get like virgin and hike the prices like virgin
25 June 2026
Reply from toob
Thank you so much for your fantastic review, Sam! We’re thrilled to hear you’re loving the speed and sticking with us for a second year. It’s brilliant to know things have been great overall, and we really appreciate your loyalty. Sorry to hear about the recent hiccups—if you ever need a hand, just let us know. We’re all about keeping things reliable and affordable, and we want to stay a provider you can trust for the long run.
Israa
Reply from toob
Thank you so much for your fantastic review, Lawrence! We’re thrilled to hear you’re enjoying our superb speeds and excellent reliability at a great price. It’s brilliant to know we’re delivering the value and service you expect.
Israa
All good till you have issue
All good till you have issue. Impossible to get to customer service. Feels like just 1 guy answering all phone calls. Engineers got no clue what they doing.
13 July 2026
Unprompted review
Reply from toob
We're sorry to hear your experience hasn't met the standard we aim to provide.
We understand how frustrating it can be when you need support and can't get through as quickly as you'd like. Our teams have experienced an unprecedented increase in calls recently, which has unfortunately led to longer wait times for some customers. Please be assured that we're working hard to ensure every customer gets the support they need as quickly as possible.
We can't identify you from this review alone so we've reached out through Trustpilot for your account details.
Lola
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