I am renewing my contract after 2 years - From initial contact at the door - to my phone call to chat details - installing - All very positive - forward 2 yrs just renewed contract for 2 more... See more
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I've just had Toob broadband installed at my house. The Installer arrived early in the timeslot, was polite and competent. The installation was complete and up and running in short time. The I... See more
Company replied
Zero issues with the connection itself, occasional drop outs but speedy. One star lost for locking customers into contracts to avoid steep out of contract price rises (from £25 to £37, reduced to £29... See more
Company replied
We had a bad experience with BT (EE) Internet, and we still have 10 months left on our contract. I found Toob Internet, and they have a great deal: 9 months free and then £22 for 900mb/s, and it's wor... See more
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Company details
- #24 of 49 best companies in Internet provider
About toob
Written by the company
toob is a full-fibre broadband provider on a mission to bring fast, affordable and reliable internet to homes and businesses across England and Scotland. Built using 100% full-fibre – the UK's most reliable broadband technology* – toob offers powerful, future-ready full-fibre connectivity designed for modern life.
With a range of speeds that allows you to upload just as fast as you can download, everyone can stream, game, work and share without compromise. toob's service is further enhanced with the latest wi-fi 7 technology, delivering stronger, more stable connections throughout the home with no throttling or data caps.
If your current provider is letting you down, toob aims to solve your connectivity woes by offering high-quality broadband that doesn’t break the bank with no hidden fees.
Trusted by over 125,000 customers and rated ‘Excellent’ on Trustpilot, toob is proud to be an award-winning, customer-first broadband provider. In 2025, toob was named Contact Centre of the Year at the NECCA Awards for its dedication to outstanding customer service and featured in The Sunday Times 100 Tech Britain’s fastest-growing private technology companies listing in both 2025 and 2026.
It’s a really exciting time for toob. The business is growing quickly as operations are scaled up in preparation for the next stage in deploying our full-fibre network. We are looking for talented and ambitious individuals who can thrive in a young and dynamic business. If you’re keen to make a difference and play your part in helping toob transform broadband for good, then we would love to hear from you.
Visit toob.co.uk or call our customer services team on 02392 065558.
Enjoying toob? Refer a friend here and you'll both receive a reward!
*full-fibre is the UK’s most reliable broadband technology, source: Ofcom ‘UK home broadband performance’ report
With a range of speeds that allows you to upload just as fast as you can download, everyone can stream, game, work and share without compromise. toob's service is further enhanced with the latest wi-fi 7 technology, delivering stronger, more stable connections throughout the home with no throttling or data caps.
If your current provider is letting you down, toob aims to solve your connectivity woes by offering high-quality broadband that doesn’t break the bank with no hidden fees.
Trusted by over 125,000 customers and rated ‘Excellent’ on Trustpilot, toob is proud to be an award-winning, customer-first broadband provider. In 2025, toob was named Contact Centre of the Year at the NECCA Awards for its dedication to outstanding customer service and featured in The Sunday Times 100 Tech Britain’s fastest-growing private technology companies listing in both 2025 and 2026.
It’s a really exciting time for toob. The business is growing quickly as operations are scaled up in preparation for the next stage in deploying our full-fibre network. We are looking for talented and ambitious individuals who can thrive in a young and dynamic business. If you’re keen to make a difference and play your part in helping toob transform broadband for good, then we would love to hear from you.
Visit toob.co.uk or call our customer services team on 02392 065558.
Enjoying toob? Refer a friend here and you'll both receive a reward!
*full-fibre is the UK’s most reliable broadband technology, source: Ofcom ‘UK home broadband performance’ report
Contact info
Building 4000, Lakeside North Harbour, PO6 3EN, Portsmouth, United Kingdom
- 02392 065558
- hello@toob.co.uk
- toob.co.uk
4.5
Excellent
10k reviews
Asks customers to review
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Toob product and customer service is great
Spoke to a very helpful and friendly agent who quickly helped me transfer Toob to my new address for an upcoming house move.
Very happy that Toob has no extra fees for doing this, and I can be back online the day I move in.
14 July 2026
Unprompted review
Reply from toob
Thank you so much for your brilliant review, Will! We’re really pleased to hear our team made your move stress-free and that you’re happy with our service and no extra fees. It’s great knowing you’ll be connected with toob wi‑fi as soon as you move in. Thanks again for choosing us!
Israa
A very friendly and helpful member of…
A very friendly and helpful member of staff called Liam made the process very clear and easy for me to obtain another mesh extender for my home.
The line even got disconnected whilst testing speeds around the home and Liam rang straight back. I would definitely recommend Toob as not only are their Internet speeds fast but the staff are very welcoming and accommodating and ensure all problems queries are resolved in a timely manner.
14 July 2026
Reply from toob
Thank you so much for this fantastic review, Sarah! We’re thrilled to hear Liam made everything so clear and easy, and that you found our team so welcoming and helpful. It’s brilliant to know you’re enjoying our superfast wi‑fi and reliable service. We really appreciate your recommendation!
If you ever want to share the love, and earn unlimited rewards, here’s our referral link: toob.co.uk/refer
Israa
Don’t care about customers
Have had no internet for nearly two weeks, have rang customer service daily and still nothing. All I get told is that they’ll ring me back within 24hrs and nothing happens. Literally don’t feel like anything is done when I call, absolutely dragging their heels. Will never use again.
4 July 2026
Unprompted review
Reply from toob
We're really sorry to hear about your experience, Luke.
Being without internet is incredibly frustrating and this isn't the level of service we aim to provide, so we completely understand why you feel let down.
We'd like the opportunity to look into this further and understand what's causing the delay but can't identify you from this review alone. We've reached out through Trustpilot for your account details.
Lola
Toobs built diffrent
I had great interactions with diffrent team members kerrie jan and lewis managed to get a cable id broken sorted and upgraded my plan for the 2300 in one swift phone call speedy polite just how you want your customer service
14 July 2026
Unprompted review
Reply from toob
Thank you so much for your fantastic review, Drew! We’re thrilled to hear you had such a brilliant experience with Kerrie, Jan, and Lewis—speedy, polite service is exactly what we aim for. It’s superb to know we sorted your cable and upgraded your plan in one go. Thanks for choosing toob and for shouting out our team’s top-notch service and reliability!
Rana
Easy to deal with fast & excellent xxx
Easy to deal with fast & excellent xxx
14 July 2026
Unprompted review
Reply from toob
Thanks Richard for the fantastic 5-star review! We're delighted you found toob easy to deal with and that our team delivered fast, excellent service.
Rana
Had the broadband for 2 years with no…
Had the broadband for 2 years with no issues at all and very reliable speeds
14 July 2026
Reply from toob
Thank you so much for your review, Ryan! We're thrilled to hear you've had a fantastic two years with toob and found our speeds super reliable. We really appreciate your feedback. Thanks again for choosing toob!
Rana
Reply from toob
Thank you so much, Cathy! It’s fantastic to hear everything was spot on and that renewing was a breeze. We love knowing our support and advice made things even easier for you.
Rana
I have been a customer with Toob for a…
I have been a customer with Toob for a few years now but feel like the service has gradually gone downhill.
The pricing has continued to creep up, they bring out new routers and features that when you request them they tell you that you are not eligible (despite being available to a new customer) and the customer service response times have become painfully slow.
My contract is soon up for renewal, and after a few years with toob, given the local fibre network has now caught up, it could be time to go elsewhere.
13 July 2026
Unprompted review
Reply from toob
Thank you for taking the time to share your feedback and for being a customer with toob for the past few years, Joe.
We're sorry to hear aspects of your experience, including pricing, equipment eligibility and response times, have left you feeling disappointed. We understand how these factors can influence your decision when it comes to renewing your service.
We appreciate your comments and will ensure they're shared with the relevant teams, as customer feedback plays an important role in helping us improve.
Lola
A perfect, hassle-free and speedy broadband connection
Everything was done so easily with no problems. All the staff who were involved were courteous, efficient and well trained. The broadband is working efficiently and speedily and I am pleased with every aspect of the workings of Toob.
8 July 2026
Reply from toob
Thank you so much, Judith, for your fantastic review! We’re thrilled to hear everything went so smoothly and that our team made the process easy and stress-free. It’s brilliant to know you’re enjoying super speedy, reliable broadband and that our staff impressed you with their courtesy and efficiency. We’re delighted you’re pleased with every aspect of toob—your feedback means a lot to us!
Rana
James Wilks = Superstar
James Wilks was absolutely brilliant to deal with to help resolve my Wifi issue. He was patient, polite, helpful and is a credit to Toob. It was a pleasure speaking to him and I am very grateful that he managed to fix the problem. Thanks again, James!
14 July 2026
Unprompted review
Reply from toob
Thank you so much for your fantastic review, Paul! We’re thrilled to hear James gave you such brilliant support and sorted your wi‑fi issue with patience and care. It’s amazing to know you found the service reliable and helpful—James will be chuffed to hear your kind words. We really appreciate you taking the time to share your experience with toob.
Rana
They came out the same day I moved in…
They came out the same day I moved in no waiting weeks to be connected friendly, fast, efficient, and tidy well done
8 July 2026
Reply from toob
Thank you so much for your fantastic review! We’re thrilled to hear our team got you up and running on the same day—no waiting around. It’s brilliant to know you found us friendly, fast, and efficient, and that everything was left tidy. We love making moving in that bit easier with super speedy, reliable service. Thanks again for choosing toob!
Rana
Reply from toob
Thank you for your wonderful review, Linda. We're delighted to hear you're enjoying a reliable service at a great price. Your feedback means a lot to us, and we're grateful for your support.
Rana
Great service
I have had the service for 18 months and in that time it has only been down once and we were advised this was going to happen in advance for work to be carried out
11 July 2026
Reply from toob
Thank you so much for your fantastic review, Linda! It’s brilliant to hear you’ve had such a reliable experience with toob over the past 18 months. We’re really pleased the service has been excellent for you, and that you felt kept in the loop when we needed to do some work. We love having loyal customers like you with us!
Rana
Update on my Toob experience
Update on my Toob experience: I called Toob yesterday at 08:05h. I was 11th in the queue. I waited almost 30 minutes to speak to someone. When I finally got through to a 'person', he was amazingly helpful, professional and thorough. So, it seems that my failure to have internet connection (that stopped me being able to watch the England /Norway game on Saturday evening), is a Toob technical failure in provisioning (as I suspected). It seems I may require a new router, but 'Technical Support' would need to make that decision. I was told that they would do that in the next 20-minutes, and they, or someone from support, would call me back to advise me what had been decided. I was told how I could do a small cabling change that allowed me to have working internet (on one device) which worked well for me to work for the day. Sadly, nobody called me back, I still don't know what's happening, and I still have no Wi-Fi (fire alarms and cameras are all still down). Toob, you showed great promise when the salesman knocked on my door and I signed-up. The Toob service is amazing, normally. However, for a communications company, their comms are shockingly awful. As I couldn't work as I normally do yesterday, I went to visit my daughter in the afternoon to help her at home. She also has no Toob service following a break in her fibre. She called Toob whilst I was there. She was number 20 in the queue, she waited 40-minutes for them to answer. She gave up as after such a long time, she was still number 11 in the queue!! Whilst Customer Service is not the first consideration when taking out an internet service provision, it really is a metric we should consider in case something ever goes wrong, as this is the 'real' test of how good a service company really is.
13 July 2026
Unprompted review
Reply from toob
Thank you for taking the time to update your review, Peter.
We're pleased to hear the advisor you spoke with was helpful and professional. However, we're sorry the promised follow-up didn't happen and you've been left without an update on your case.
We're currently experiencing a higher-than-usual number of calls, which has unfortunately led to longer wait times for customers contacting us. However, we appreciate this doesn't excuse the lack of communication you've experienced, and we're sorry we've fallen short of expectations.
Lola
Oh dear - it was excellent
The product is very good - high speed both up and down. When I had a problem in the early days, customer service was excellent. But now - bigger and less responsive. I waited 45 minutes plus every time to contract technical support and four days later I'm fobbed off with generalities. Fast interent is no good if it doesn't work. I've been a great fan of Toob - disappointing.
13 July 2026
Unprompted review
Reply from toob
Thank you for your feedback, Norrie.
We're sorry to hear your recent experience hasn't matched the high standards you previously received from us. Following an unexpected network event, our teams have been busier than usual, which has unfortunately led to longer call wait times for some customers.
We completely understand your frustration, especially when your service isn't working as expected. We've reviewed your account and can confirm our specialist team are looking into what's causing the issue and working towards a resolution. We'll be in touch as soon as we have an update.
Lola
Zero issues with the connection itself
Zero issues with the connection itself, occasional drop outs but speedy. One star lost for locking customers into contracts to avoid steep out of contract price rises (from £25 to £37, reduced to £29 if on new 24 month contract) but I guess that's just how these providers roll.
13 July 2026
Reply from toob
Thank you for your review, Hannah. We're really pleased to hear you've had a speedy and reliable connection. We're sorry to hear you've experienced occasional dropouts, and we'd be happy to investigate this further if you get in touch with our support team. We appreciate your honest feedback about the contract and pricing and understand how important flexibility is. Thanks again for sharing your experience with toob.
Rana
Poor customer service once you are…
Poor customer service once you are signed up go elsewhere
12 July 2026
Unprompted review
Reply from toob
We're sorry to hear you feel this way. Providing excellent customer service both before and after sign-up is extremely important to us, so it's disappointing to learn that we've fallen short of your expectations.
We'd like the opportunity to better understand what happened and see if we can put things right but we can't identify you from this review alone. We've reached out through Trustpilot for your account details.
Lola
It was a no fuss installation.
It was a no fuss installation.
The fitter turn up on time.
And i have the speeds promised at a fair price.
I am happy i moved to TOOB
20 June 2026
Unprompted review
Reply from toob
Thank you so much for your fantastic review, Alex! We're thrilled to hear your installation was smooth and on time, and that you're enjoying the brilliant speeds and great value you expected. It's superb to know you're happy with your move to toob—welcome aboard!
Rana
First class professional service
First class professional service. No hassle, easy operation and delivered by an expert.
13 July 2026
Reply from toob
Thank you so much for your fantastic review, Stuart! We’re thrilled to hear you found our service first class and hassle-free. It’s brilliant to know everything went smoothly and our expert team made things easy for you. We really appreciate you choosing toob and hope you keep enjoying our superb service and reliability.
Rana
Toob helpdesk
Stephen was extremely helpful and took his time to explain everything in detail.
I have been with Toob now for just over a year and have had no problems with the service at all within that time!
11 July 2026
Reply from toob
Thank you so much for your fantastic review, Hayley! We’re thrilled to hear Stephen gave you such brilliant support and took the time to make everything clear. It’s amazing to know you’ve enjoyed a whole year of trouble-free service with toob—reliability and great help are exactly what we aim for.
Rana
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