TopCashback Australia Reviews 271

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 202 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the ease of use and the value for money, highlighting the significant savings they achieve through the platform. Many find the website and web extension to be excellent, making the process of earning cashback straightforward and efficient. People appreciate the clear payment records and the ability to withdraw funds without minimums, often noting the smooth and timely payout process. However, some people were dissatisfied with certain aspects of the service, particularly regarding payments and refunds. A few customers reported issues with cashback not tracking or being declined for unknown reasons, and some mentioned not receiving advertised cashback promotions. There were also occasional concerns about the time it takes for funds to become payable and a few instances where customers felt their accounts were unfairly deactivated.

What people talk about most

Payment

Reviewers mention ambiguous feedback about payment. While some customers praise the fast and easy payout... See more

User experience

Customers consistently report positive experiences with the user experience, highlighting its ease of use and... See more

Website

Customers consistently note positive experiences with the website, finding it easy to navigate and use. Many... See more

Refund

Clients share ambiguous opinions on refund. Many customers appreciate the ease and speed of getting cashback,... See more

Value for money

Users describe positive interactions with value for money, highlighting excellent opportunities to earn... See more

Reviews shaping this summary

Rated 5 out of 5 stars

TopCashback is my go-to for cashback savings. Their rates are consistently higher than competitors, and they even beat others by 1% if you submit a claim. I’ve saved hundreds just by clicking throug... See more

Rated 5 out of 5 stars

Great way to passively earn some extra cash. It can take a while for funds to be payable, but still a great deal for being able to get something from purchases made simply by clicking thorough via t... See more

Rated 5 out of 5 stars

I have been using TopCashback for savings for more than a year and have had a great experience always. Only once I have had an issue wherein I didn’t read the terms well enough but the representative... See more

Rated 5 out of 5 stars

Definitely the best cashback site in Australia. Recently had a cashback that did not track due to a DOA laptop from Lenovo, I got assistance from an amazing rep which promptly sorted out the issue wit... See more


Company details

  1. Cashback provider

Written by the company

Over 22 million people worldwide are already saving with TopCashback. That is why we have set ourselves the goal of bringing you the best cashback rates in Australia so that you can save money when shopping online. Earning cashback is easy. Simply sign in (or join), search for your favourite merchant and click through to their website. That's it! From there you can shop as normal on their website.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

271 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

TopCashback delivers

TopCashback delivers cashback on everyday purchases as their website says. The website provides clear instructions on how to make purchases qualify and how to claim. If you read all instructions carefully and follow them, then the process works smoothly. I have already received several hundreds of dollars cashback from everyday purchases into my savings account.

16 September 2025
Unprompted review
Rated 5 out of 5 stars

Topcashback Are The Best!!

I have nothing but praise for this cash back site. They are professional, give great discounts and quick to reply for any support. They are always my 1st pick for any purchases, AAA+++

12 September 2025
Unprompted review
Rated 5 out of 5 stars

Trustworthy TopCashback

Cashback always turns up in your TopCashback account, followed by fast delivery to your bank account when requested. What more could you ask for, I'm happy with this very reliable company

11 September 2025
Unprompted review
Rated 1 out of 5 stars

Unfair Cashback Policy: Lost Rewards Due to Retailer Cancellation

I'm extremely disappointed with my recent experience with TopCashback and MyDeal. I purchased three items on MyDeal via TopCashback, spending over $50 to earn rewards. However, the seller cancelled one item, and due to TopCashback's policy, I lost cashback on the entire purchase.
TopCashback's policy states: "If any part of an order is cancelled / returned / exchanged / modified, it will no longer be eligible for cashback and will be declined in your account." I find this policy unfair, as it penalizes customers for issues beyond their control. TopCashback blames MyDeal for not paying the commission.
A more reasonable approach would be to prorate cashback rewards based on delivered items rather than cancelling the entire reward due to a single item cancellation by the seller.

4 August 2025
Unprompted review
TopCashback Australia logo

Reply from TopCashback Australia

Hi Katsuo,

Thank you for taking the time to share your experience. We’re very sorry to hear of your frustration, and we completely understand how disappointing it must be to miss out on cashback.

The policy you referenced is correct. Cashback is only issued when the entire order is fulfilled without changes, as retailers typically don’t pay commission if any part of the order is cancelled. This is why cashback unfortunately can’t be passed on when a partial cancellation occurs—even if it’s outside the member’s control.

To help avoid any confusion, this policy is clearly stated on the merchant's cashback page and is visible to all members before making a purchase. We always recommend reviewing the terms and conditions for each retailer to understand how cashback eligibility may be affected by returns, cancellations, or modifications.

Your feedback is incredibly valuable as it's something we’re actively advocating for with our partners to help improve the process.

We appreciate your understanding and are here to assist you further if you have any additional questions or concerns. Please feel free to reach out by raising a support ticket.

Kind regards,
TopCashback Support Team

Rated 5 out of 5 stars

It works

It work, got cashback after purchased from Aliexpress. Success rate is 90% so far. Remember to check the product if it’s valid for cash back

31 August 2025
Unprompted review
Rated 1 out of 5 stars

Avoid like the plague

Avoid like the plague. I used to make a lot of purchases over the last few months and have 2k payable, suddenly I'm unable to withdraw, no email from support or any communications from them. Super dodgy, have a look at their competitors who often have better rates. Willing to update this review if they sort it out.

22 August 2025
Unprompted review
TopCashback Australia logo

Reply from TopCashback Australia

Hi Sarah,

Thank you for sharing your feedback. We're really sorry to hear about your experience and can completely understand your frustration.
Please rest assured that we never aim to withhold cashback from our members. Cashback becomes available for withdrawal once it's confirmed and approved by the retailer—which can take some time, depending on their individual processes.

If you’ve had cashback sitting in your account as payable and have been unable to withdraw it, we’d love the opportunity to look into this further for you. Please reach out to our support team on contact@topcashback.com.au with your registered email address or account details so we can investigate and resolve it promptly.

We truly value your feedback and appreciate the opportunity to make things right.

Kind regards,
TopCashback Support Team

Rated 5 out of 5 stars

So far so good

So far, my experience with Top Cashback has been excellent. As of now, it’s the best cashback platform in Australia, in my opinion. I don’t often write reviews, but I feel they deserve recognition for their hassle-free service, especially compared to the issues I’m currently facing with another cashback platform. Highly recommended!

18 August 2025
Unprompted review
Rated 5 out of 5 stars

New Hires Make All the Difference

I've been with TopCashback since its inception. There were teething problems in the first couple of years, but with the new hires it has since matured into a reliable and responsive outfit. Sometimes when a transaction fails to track for whatever reason, it's reassuring to have a dependable support team to help resolve the problem.

27 August 2025
Rated 1 out of 5 stars

It takes MONTHS to get a cash back

It takes MONTHS to get a cash back. Total waste of effort. Either provide a cash back or don't.

15 July 2025
Unprompted review
TopCashback Australia logo

Reply from TopCashback Australia

Hi Joel d,

Thank you for sharing your feedback, and I’m really sorry to hear about your experience. We completely understand how frustrating it can feel when cashback takes longer than expected to reach your account.

The time it takes to receive cashback depends on when the retailer confirms that your purchase is valid (for example, ensuring it hasn’t been returned or cancelled). Unfortunately, some retailers process this quickly while others can take longer, which is why the timeline can sometimes feel slow.

That said, we’re always working with our retail partners to speed this up wherever possible, and our team is here to help if you ever have a delayed claim. Please feel free to reach out to us directly so we can look into your specific transactions and make sure everything is on track.

Rated 5 out of 5 stars

Secure

I appreciate all the checks and security to keep access to my account safe. Instructions were easy to follow too.

6 August 2025
Unprompted review
Rated 5 out of 5 stars

It was very easy to change my payout…

It was very easy to change my payout destination.
I needed some money to buy food so I can feed my possums. The money came at the right time. It is not fair being on a pension, but every bit counts.
I have TopCashBack Australia to thank for money to feed my possums, the pension did not go far enough this fortnight. Times are tough on a lot of Aussies, actually, on a lot of people around the world. We were the lucky country, but we squandered the royalties from the mining boom; we should have build infrastructure instead of closing factories, selling off our businesses to OS & our homes to OS, that is why we are in the shit! We make nothing here, so we get nothing in our pockets while house prices go up due to no houses being built. /rant

2 August 2025
Unprompted review
Rated 4 out of 5 stars

Great customer support

Two months ago, I made an online purchase where TopCashback was offering a 27% cashback which was quite a sweet promotion. Although the cashback didn’t track initially, I reached out to a representative via OzBargain who was very reassuring and assisted me in resolving the issue. Super grateful for the prompt support!

29 July 2025
Unprompted review
Rated 5 out of 5 stars

Topcashback is the Best

I been using Topcashback for a year now i had no issues with tracking of purchases like other cashback places & the website is easy to use I'm very happy so far well done Topcashback.

1 July 2025
Unprompted review

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