I needed two appointments with consultants and found Top Doctors extremely useful. The profiles provided all the information I needed to make an informed decision about the quality of the doctors... See more
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Doc Sujit Agarwal Has been an absolute pleasure to deal with. He recently completed my 2nd hip replacement and with in weeks. My partner has gone through a full knee replacement. Both recov... See more
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I would like to give Dr. Joe Datt a massive thankyou for the support and advice he gave me throughout my daughters assement. He was very patient, understanding and reassuring that my daughters needs a... See more
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1. Weird reference to SPAIN in T&C - therefore accepted T&C w caveat. 2. Appts - no opportunity to say which dates I'm NOT available and thus avoid time-wasting to and fro w provider. (Only reason... See more
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Company details
About Top Doctors
Written by the company
Top Doctors: Leading the digital healthcare revolution.
Top Doctors is an online platform for accessing the best private doctors for each medical specialty. We provide up-to-date detailed information on our doctors, and easy, free of charge booking service.
More than 275,000,000 patients have turned to Top Doctors® to find their doctor and more than 2.300,000 have booked their appointment in real time with the best doctors.
Contact info
Calle Muntaner, 239, 08021, Barcelona, Spain
- info@topdoctors.es
- topdoctors.es
4.6
Excellent
7K reviews
Replied to 71% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Dr Amit Bishnoi did my operation in…
Dr Amit Bishnoi did my operation in both my legs and June 2024 best surgeon and best team who did the job now just slowly slowly starting to walk really nice doctor came and saw me three times before leaving Leicester and family come to London North Park what a difference between the hospitals and the consultants are a professional.
23 June 2024
Unprompted review
Reply from Top Doctors
We are thrilled to hear about the positive impact Dr Amit Bishnoi and his team had on your recovery. It’s wonderful to know you’re making progress and starting to walk again—step by step!
We are proud to work with outstanding specialists like Dr Bishnoi, who go the extra mile to provide exceptional care. If there is anything else we can assist you with as you continue your journey to full recovery, please do not hesitate to reach out.
Wishing you all the best,
The Top Doctors Team
AVOID AVOID
AVOID AVOID
Booked, received the code via a text ...but in reality nothing happened behind the scenes. No one there to help, lines close at 5pm, email zero response.
I have no doubt they're charging Consultants along the way, somehow. Email this site multiple times, with evidence, but of course no response.
Called hospital and the appointment they allegedly arranged & confirmed could never even have happened. That consultant doesn't work there on that day!! So their website is a disaster zone.
Don't waste your time...
AVOID AVOID AVOID
Update 25/10/24
Yes - a great discussion with the Manager.
Sadly I can't charge a fee for that consultation, but she agreed the 3 significant (indeed quasi legal) changes were urgently required. One already implemented, one might be, one won't. The basis are all broken.
This key issue remains (until they do actually link directly into Consultants diaries)... that this is NOT an "appointments" website.
It's a "request for an appointment" website. Nothing is agreed, even if you pay for it, until that Consultant confirms the appointment.
So, all very misleading. Still only 1 star... until all the illogical and failing issues are addressed. Hopefully they will be, until then... tread exceptionally carefully. Nice people, a broken business model and very broken website & process.
16 October 2024
Unprompted review
Reply from Top Doctors
Thank you for sharing your feedback.
We’re extremely sorry to hear about the frustration with your recent experience and appreciate you bringing it to our attention.
We understand you had a productive conversation with our Patient Care Manager, Alexandra last night where the booking request process was discussed in detail - any misunderstandings were reviewed and suggestions of how to improve gratefully received and noted.
Our goal is to make appointment request process as smooth as possible, and we apologise that the instructions around the code entry step were not entirely clear. Please know that we’re reviewing this to make sure it’s more straightforward for all patients in the future.
We value your trust in us and are committed to making things right. If there’s anything further we can do, please feel free to reach out directly to Alexandra, whose contact details you have, and she will ensure you’re taken care of promptly.
Thank you again for your feedback, as it helps us continually improve.
The Top Doctors Team.
Dr Paul Goldsmith is a star
Thank you so much Dr Paul Goldsmith for the great care and surgery you performed on me.
He took time to explain everything fully and answered all my questions.
I would highly recommend him
He truly is an exceptional doctor.
12 April 2024
Unprompted review
Reply from Top Doctors
Dear Deborah,
Thank you for your review and for using our services.
We are extremely happy that you had a positive experience! Do not hesitate to contact us in case of doubts or to receive further information.
Thank you and have a good day!
Top Doctors Team
DON'T BOOK THROUGH THESE PEOPLE.
DON'T BOOK THROUGH THESE PEOPLE.
Luckily we clicked on pay at the appointment. £250. Waited for a few days to confirm the appointment but heard nothing. The spoke to an nurse at the hospital who confirmed the following:
Top Doctors should not be making appointments on this particular consultants behalf. They are unable to make them. If you had clicked on "pay now" the you would have to have paid again at the actual consultation. So that would be £500.
We have been asked them to stop this but they are won't.
We asked if it was a scam and the hospital said yes and no.
This is just our experience.
AVOID
14 October 2024
Unprompted review
Reply from Top Doctors
Thank you for your feedback. We are truly sorry to hear about your recent experience and appreciate you bringing this to our attention.
At Top Doctors, we strive to ensure a seamless and stress-free process for all our patients, and we regret that this was not the case for you.
The option to activate prepayment is solely at the discretion of the consultant, and the payment goes directly to them, not the hospital switchboard. We do not display or activate any options without the explicit authorization of the doctor.
We apologize for the miscommunication from the hospital switchboard. The information provided to you was incorrect, and we are sorry for any confusion this caused. You did not choose the prepayment option, so the scenario described in your review did not occur. We have no records of any patients having to pay twice for a consultation. If such a situation were to arise, it would be due to a miscommunication between the doctor and the hospital switchboard, and we would take immediate action to resolve it.
We are committed to ensuring that our patients receive the best care. If you could provide us with the name of the consultant and the details of the hospital and switchboard you spoke with, we will ensure that both the consultant and their medical team are properly coordinated. We deeply understand how delicate the patient journey is and are very sorry for the extra stress you experienced.
Please contact us at info@topdoctors.co.uk so we can address your concerns directly and ensure that such issues do not occur in the future.
Thank you for your feedback and for helping us improve our services.
The Top Doctors Team
Reply from Top Doctors
Dear Lucy,
Thank you for your feedback! 😊 We’re glad to hear that you found the booking process easy. Our goal is to make everything as straightforward as possible for our users.
If you ever need further assistance, feel free to reach out. We’re here to help!
Best regards,
The Top Doctors Team
Booked a consultation online with a…
Booked a consultation online with a consultant,
was contacted later to be told the date wasn't valid, I'd need to contact the consultant to arrange a new date.
I got an email saying a booked appt isn't valid until confirmed by phone.
That's pretty reasonable I guess.
but I let that one lapse.
I Booked another consultant,
arranged the date online as offered on TopDoctors Website.
I paid £195 via debit card.
This time I rang next day, just to confirm the date and time.
They couldn't find any record of me, or my having paid.
I was also told the Consultant I'd booked an appt with wasn't even available that week.
I was passed to 4 different people. each time having to repeat my name, details etc.
Eventually, I got an appointment with a different Doctor.
But I'll have to Pay £170 to the new doctor.
Clinic asked me to send proof of payment, which I have, (don't they have details when you pay them online ??)
God only knows if I'll ever see my £190 again.
It should have a simple case of ringing them up to confirm.
But no, almost an hour later, I finally got a appt with someone else, but I had to pay again.
Edit, I have just seen the new Doc,
and we are having tests done,
they are going to Bill me.
My advice,
Don't pay up front,
expect your appointment to be changed.
and ring to confirm the booking.
Edit, They've emailed me twice asking if my original Doc appt went through,
I clicked on No,
their website said they would investigate.
I went through their website to book the appt at the clinic, so they MUST know the clinic and the Dr in question it was booked through TopDoctors.
The clinic are saying their is no evidence I have paid,
I have sent them my Bank account details.
I'd be pretty silly to be trying to get £190 out of an organisation I wasn't due, on a public form,
that would be fraud.
I've now had 2 MORE emails asking if my Appt with the original Doc had been OK.
How many times do I have to tell them,
He wasn't available when I rang to confirm so we arranged with another Doctor.
That's 4 emails, asking me the same question.
If they had investigated they'd know,
If their website was any good, they'd have records of these details.
They have ALL the information they need to investigate, instead, they're asking me to repeat over and over and over again if I'd seen the original Doctor,
NO I haven't, the clinic had no record of the appointment,
he wasn't even available that week and
no record of me having paid.
So the clinic arranged my appt with another Doc.
People make mistakes, including me, but they seem incapable of investigating efficiently,
they don't appear to keep electronic copies of transactions and appointments made online,
and they're asking the same questions over and over Questions that they ought to have all the evidence for !!!!
23 September 2024
Unprompted review
Reply from Top Doctors
Dear Ade,
We’re really sorry to hear about your experience and we want to sincerely apologise for the confusion and the inconvenience caused during your booking process. This isn’t the level of service we aim to provide, and we truly regret any stress this has caused you.
We have been trying to gather more details in order to investigate your case thoroughly and ensure that any issues are resolved. However, without your contact information, we’ve been unable to verify your specific case or connect it to your review.
Please know that cases like this are very rare, and our Patient Care team works diligently to ensure that every concern is addressed immediately, and refunds are issued promptly when required. In fact, we can confirm that any refunds due have been processed within three days in similar situations.
We’d really appreciate it if you could provide us with your contact details at info@topdoctors.co.uk so that we can properly investigate this and follow up on your case.
Once again, we apologise for the trouble caused, and we hope to resolve this matter for you as soon as possible.
Kind regards,
The Top Doctors Team
Do not do what they promise
Stay well away from this company. I have had a very poor experience and they have made it a nightmare to leave them. No doubt because (from speaking to colleagues), everyone seems equally as unhappy and everyone is leaving them. They do not do what they promise and charge an over the odds fee for doing very little. Stay well away. There are much better resources for patients and for doctors
20 September 2024
Unprompted review
Reply from Top Doctors
Dear Atif,
We’re truly sorry to hear about your negative experience, and we deeply regret that our service didn’t meet your expectations. We take feedback like yours very seriously, and we are committed to addressing any issues that may arise.
Our goal is always to provide valuable support to both patients and doctors, and we apologise if this wasn’t the case in your experience. We’d really appreciate the opportunity to better understand what went wrong and to make things right.
Please feel free to reach out to us directly at info@topdoctors.co.uk so we can further investigate the situation and find a resolution. Your satisfaction is important to us, and we want to ensure a better experience moving forward.
Regards,
Top Doctors Team.
I would highly recommend Sergio…
I would highly recommend Sergio Pagliarini, Consultant Ophthalmologist. I was absolutely frightened of my cataract operations. Right from my first appointment with Sergio I just felt so a ease not so frightened, when the day came and I had the first eye done, Well just amazing and couldn't wait to get other eye done, very good with people.
21 June 2024
Unprompted review
Reply from Top Doctors
Dear Erica,
Thank you very much for sharing your experience with us. We're glad to hear you enjoyed your appointment and got the help and reassurance you were looking for.
Thank you for taking the time to leave an excellent rating and for your kind words. Please feel free to visit our website to find out more information: https://bit.ly/3oiSP5B
Kind regards,
The Top Doctors team
Reply from Top Doctors
Dear Mr. Heath,
We are truly sorry to hear that your experience has not been as expected, and we completely understand the frustration you may have felt. Our aim is always to provide the best possible service, and we sincerely regret that we may have fallen short on this occasion.
Regarding your case, I would like to clarify that we issued the full refund and informed you of this in our previous email. We apologise if this information wasn’t clear at the time and caused any confusion. For your peace of mind, we have re-sent the confirmation of the refund.
We apologise for any inconvenience you may have experienced during this process, and we greatly appreciate the time you have taken to address this with us. Should you have any further questions or need additional assistance, please feel free to reach out directly to the person who contacted you. We will be happy to assist you with anything you need.
We truly appreciate your patience and understanding, and we have done our best to resolve your issue as thoroughly as possible.
Kind regards,
The Top Doctors Team
I went to the confirmed appointment but…
I went to the confirmed appointment but doctor didn't turn up.
30 August 2024
Unprompted review
Reply from Top Doctors
Hi John,
Please accept our apologies for the experience that you had.
In order for us to look into this, could you please contact us at info@topdoctors.co.uk and provide us with your name, and the name of the doctor that you requested an appointment with, and will try to resolve this for you.
Kind regards,
Top Doctors team
Terrible booking experience
The booking system did not recognise my payment and so the appointment slot was lost. Help on the phone was very poor and unable to resolve the problem meaning that I had to re-book myself and stand out of pocket for twice the appointment fee. Frustrating and stressful in light of trying to seek medical assistance for an urgent issue.
28 August 2024
Unprompted review
Reply from Top Doctors
Dear Mr Armstrong,
We sincerely apologise for the inconvenience you experienced with your booking and the payment process. We understand how frustrating and stressful this must have been for you, especially while seeking urgent medical assistance, and We’d like to offer our apologies on behalf of the entire team for the trouble caused.
There was a technical issue in our system that prevented your initial payment from being processed correctly, which unfortunately resulted in the loss of your original appointment. We understand how important it was for you to secure a prompt consultation, and I’m sorry that the support provided at the time didn’t meet your expectations. We truly appreciate your patience in rebooking, and We assure you that we took immediate steps to resolve the issue once it was identified.
We are pleased to hear that you were finally able to have your consultation with Dr Awad on 30th August, and we have issued a full refund for the initial request so that you are not left out of pocket.
We are committed to improving our service and preventing situations like this from happening again. Should there be anything else we can assist you with or if you have any further questions, please do not hesitate to contact us. We want to ensure your experience is as smooth as possible going forward.
Thank you for your understanding and for allowing us the opportunity to make this right.
Kind regards,
Top Doctors Team
Not showing real available appointments. Total waste of time.
I needed an urgent appointment and found a consultant with appointments showing available on the Top Doctors website. I selected and booked one. They said they would confirm the appointment in 48 hours. This did not happen and then I finally got a call from the consultants secretary who said that actually there were no appointments for the next two months.
When I asked why these appointments were still showing available on Top doctors she said that the Top Doctors website still allows you to book even when the appointments are unavailable. She added that the site doesn’t update well and that it is always happening! So really, what’s the point of this website? Just call the consultant’s secretary directly for actual real available appointments. Someone called me from Top Doctors afterwards and they said they would sent a list of alternative available consultants that were near me. The list showed the same consultant who we all knew by now wasn’t available, and other consultants, all a very, very long way away from me. Some were 300 miles away! Save yourself a lot of time and hassle by not using this non service. A real waste of time.
26 July 2024
Unprompted review
Reply from Top Doctors
Dear Claire,
We sincerely regret the experience you had while using our service at Top Doctors.
We want to assure you that we have taken steps to resolve this situation. Appointment availability is something we are continuously improving, and we are working with medical specialists and their teams to ensure that the information on our website is as accurate as possible.
We deeply regret the error of offering you a list of consultants who were unavailable or located too far away, and we are investigating how this occurred to prevent it from happening again.
We are grateful for your understanding during the follow-up call and for giving us the opportunity to clarify how our availability system works. We appreciate your feedback, as it helps us improve our services. If you decide to give us another opportunity in the future, please feel free to contact us directly so we can assist you more personally and ensure you receive the service you deserve.
Thank you for taking the time to share your experience with us. If you have any more questions or need further assistance, please do not hesitate to get in touch directly with the person you spoke with. We are here to help.
Sincerely,
The Top Doctors Team
Reply from Top Doctors
Dear Elizabeth,
Thank you for your review and for using our services.
We are extremely happy that you had a positive experience! Do not hesitate to contact us in case of doubts or to receive further information.
Thank you and have a good day!
Top Doctors Team
"Top Doctors: Elevating Healthcare Search with Excellence and Expertise"
Top Doctors is a remarkable platform that connected me with top-tier medical professionals, providing detailed profiles of eminent doctors to aid in my decision-making process. By offering a valuable resource to me seeking quality healthcare I was able to find what was the perfect consultant, Mr Benjamin Lamb, Urologist. There are many consultants in London and the UK but Top Doctors filter to show only the best in their field. This reduced my research time and allowed me to get treatment quickly and with confidence. Cannot recommend Top Doctors and Benjamin Lamb highly enough.
(Prostatectomy due cancer, surgery 1st July 24)
19 July 2024
Unprompted review
Reply from Top Doctors
Dear John,
Thank you for your review and for using our services.
We are extremely happy that you had a positive experience! Do not hesitate to contact us in case of doubts or to receive further information.
Thank you and have a good day!
Top Doctors Team.
Mr Segun Komolafe
Mr Segun Komolafe recently performed a bilateral inguinal hernia repair for me at the Nuffield Health Glasgow Hospital. The care and treatment I received throughout my journey was excellent and I would highly recommend Mr Komolafe to anyone. It was a real pleasure to see him before, during and after my procedure.
1 May 2024
Unprompted review
Reply from Top Doctors
Dear Charles,
Thank you very much for sharing your experience with us. We're glad to hear you enjoyed your appointment and got the help and reassurance you were looking for.
Thank you for taking the time to leave an excellent rating and for your kind words. Please feel free to visit our website to find out more information: https://bit.ly/3oiSP5B
Kind regards,
The Top Doctors team
Misleading "looks official" site with incorrect online booking form availability
TopDoctors gives the _impression_ of representing the actual doctor and providing that doctor's online booking service, but _in fact_ all they do is take your appointment request and then "manually" contact the doctor's secretary, who has the _actual_ diary of the doctor and can make the booking (which will most likely not be for the time you requested since that may well in fact not be available) … the booking calendar on the TopDoctors website does _not_ show the doctor's availability at all! They are just getting in the way of the process, I recommend contacting the doctor's secretary directly and cutting TopDoctors out of the loop. They also squat domains with doctors' names in, thus deceptively adding an air of being "that doctor's official site" when it is not, which is highly misleading. They're just trying to insert themselves in the process in between doctors (and their secretaries) and patients, and it helps nobody except them. Fairly despicable activity.
7 July 2024
Unprompted review
Reply from Top Doctors
Dear Bill,
Thank you for getting in touch with us via Trust Pilot.
Top Doctors is connected with a number of major UK hospital groups in terms of agenda software, providing the patient with the possibility of booking directly - not a request but an appointment.
In some cases, with smaller clinics and practices, we are not yet connected. In these instances, our Patient Care department works to confirm the appointment request on behalf of the patients, understanding the internal processes of the hospitals, clinics, and doctors’ individual private practices. Rather than insert ourselves, we provide a service in order to make what is often a stressful time as easy as possible. It is also the doctor's obligation to keep their schedules up to date. That said in some cases this is not the reality and we make sure through this department dedicated to helping the patient that all appointments are attended correctly.
For those consultants that are still not live, this is an ongoing connection project that is absolute priority to us at Top Doctors and we are dedicating significant resources to finalizing it as quickly as possible.
Top Doctors was established in order to help patients find the right specialist when facing health issues. Our mission is to connect patients with the appropriate specialist as quickly as possible. Every month over 23,000,000 users around the world visit our website to make informed decisions about their healthcare and 15,000,000 patients have trusted Top Doctors to choose their medical specialist in Spain, Italy, the United Kingdom, Mexico, Colombia, and the United States.
At Top Doctors we facilitate the appointment booking process to ensure it is as fast and smooth as possible for patients. We manage around 35k appointments per month in Europe, 4,500 in the UK alone and we offer a complete service for both doctor and patient, which both parties find extremely valuable.
I hope this clarifies any doubts you had about Top Doctors and our services. Please don’t hesitate to contact me directly should you have any further questions.
Kind regards,
Top Doctors Team.
You are in good hands!!
I’ve been suffering with all sort of problem for many years now. And only by talking to him on the phone he knew what was wrong and told me what I needed to do. I’m in America but I definitely will be going to London to continue treatment with him!
29 June 2024
Unprompted review
Reply from Top Doctors
Dear Mireille,
Thank you very much for sharing your experience with us. We're glad to hear you enjoyed your appointment and got the help and reassurance you were looking for.
Thank you for taking the time to leave an excellent rating and for your kind words. Please feel free to visit our website to find out more information: https://bit.ly/3oiSP5B
Kind regards,
The Top Doctors team
Procedura semplice ed immediata
29 June 2024
Unprompted review
Reply from Top Doctors
Buongiorno, ti ringraziamo per la tua recensione!
Siamo veramente felici che tu abbia avuto una fantastica esperienza con Top Doctors. Ci rende orgogliosi del nostro lavoro e della nostra missione: ti accompagniamo ovunque tu decida di andare.
Grazie e buona giornata!
Top Doctors Italia
Thank you to Misbah
Thank you to Misbah with help on the site, very much appreciated.
26 June 2024
Unprompted review
Reply from Top Doctors
Hello, we are delighted that you are happy with our service and the member of staff who helped you with your problem.
Please feel free to use our website to make an appointment with a private practice specialist whenever you need.
Thank you very much for your feedback.
Top Doctors Team
Useless and complete loss of time.
Useless and complete loss of time.
The website claims to provide Doctors availability and if Private healthcare registered.
I booked an available slot with an AXA-registered doctor, received an e-mail confirmation, organised my trip to London accordingly... only to receive a call from the clinic informing me that not only did I not have an appointment but that the doctor was not registered with AXA either.
The complete opposite of what TopDoctors site provided.
18 June 2024
Unprompted review
Reply from Top Doctors
Hi Antony,
We would like to speak to you privately so that we can learn more about your case and find out more details about your incident. From what you have told us, we would like to explain that at Top Doctors we publish the information provided by the doctor's practice and we ask them to update all the information in their diary on a regular basis.
There is no other way to do it, the doctors are the ones who manage their data in their profile and are responsible for publishing their schedule on our platform. This is how we authenticate that all the data on our platform is real, because it is the doctors themselves who control all the information in their profile on Top Doctors.
We hope this clarifies any doubts you may have.
Kind regards,
The Top Doctors team
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