I needed two appointments with consultants and found Top Doctors extremely useful. The profiles provided all the information I needed to make an informed decision about the quality of the doctors... See more
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Doc Sujit Agarwal Has been an absolute pleasure to deal with. He recently completed my 2nd hip replacement and with in weeks. My partner has gone through a full knee replacement. Both recov... See more
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I would like to give Dr. Joe Datt a massive thankyou for the support and advice he gave me throughout my daughters assement. He was very patient, understanding and reassuring that my daughters needs a... See more
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1. Weird reference to SPAIN in T&C - therefore accepted T&C w caveat. 2. Appts - no opportunity to say which dates I'm NOT available and thus avoid time-wasting to and fro w provider. (Only reason... See more
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Company details
About Top Doctors
Written by the company
Top Doctors: Leading the digital healthcare revolution.
Top Doctors is an online platform for accessing the best private doctors for each medical specialty. We provide up-to-date detailed information on our doctors, and easy, free of charge booking service.
More than 275,000,000 patients have turned to Top Doctors® to find their doctor and more than 2.300,000 have booked their appointment in real time with the best doctors.
Contact info
Calle Muntaner, 239, 08021, Barcelona, Spain
- info@topdoctors.es
- topdoctors.es
4.6
Excellent
7K reviews
Replied to 71% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Tried to book an online appointment…
Recently booked an online appointment using the top doctors website and received a text message with a confirmation code, but something didn’t feel right as no email confirmation or anything. I subsequently contacted the doctors secretary separately and they had no details.
14 June 2024
Unprompted review
Reply from Top Doctors
Hi Phi,
Thank you for taking the time to leave some feedback. We are sorry your experience didn't match your expectations on this occasion. The doctors on our platform are responsible for keeping their appointment details up to date, and we apologize if that was not the case in this instance.
We understand you received a confirmation code via text and were unsure if this was the appointment confirmation as there was nowhere to input the code. This misunderstanding was clarified during our conversation.
We are constantly striving to improve our systems and ensure such issues do not occur in the future. We sincerely apologize for any inconvenience caused and appreciate your patience and understanding.
If you would like further assistance, please feel free to email us at info@topdoctors.co.uk or telephone: +44 2039652999.
Thank you very much for your honest feedback. Hearing from patients is very important for us, and we will always endeavour to improve and do better.
Best regards,
The Top Doctors Team
I went through "Top Doctors"
I went through "Top Doctors" as I could secure a earlier appointment than I could going direct with Pinehill Hospital with the same consultant. The website worked well and easy to use, however, I did not receive confirmation within 48 hours so I started chasing "Top Doctors" for this confirmation. They said they chased the hospital, by email, twice but did not receive any response. I asked them to chase by telephone and get back to me. I heard nothing so on the day of the appointment I called them again to be told they called the hospital ONCE but nobody picked up the phone. They then cancelled the appointment. There was a lack of commitment to confirm the appointment and NO communication at all from them. I called Pinehill Hospital and it was answered first time and I enquired about "Top Doctors" appointment request and they had NO emails or answer phone messages. I now have an appointment direct with the hospital but have had to wait much longer than I should have.
18 June 2024
Unprompted review
Reply from Top Doctors
Dear Carl,
We sincerely apologize for the inconvenience you experienced while trying to secure an appointment through Top Doctors.
Our records show that we promptly reached out to Pinehill Hospital on multiple occasions to confirm your appointment request. We contacted them via email on Friday and again on Monday, and we also attempted to reach them by phone. We apologize that our efforts did not result in the confirmation you needed, and we are sorry for the communication gap that occurred.
We appreciate your feedback as it helps us improve our processes. Our team is committed to assisting our patients and ensuring a seamless experience. We will work diligently to enhance our communication and coordination with healthcare providers to prevent similar situations in the future.
Thank you for bringing this to our attention and if you need further assistance or have any additional concerns, please do not hesitate to contact us. We are here to help.
Kind regards,
The Top Doctors Team
Zero communication
Zero communication. Complete failure to confirm a booking for a consultation. Sending voicemails and txts to someone who has been sending you e-mails is idiotic. A bit rude too. Who the hell is this company anyway ? Why don't doctor's secretary's make the bookings ?
11 June 2024
Unprompted review
Reply from Top Doctors
Dear Stephen,
We’re truly sorry to hear about your experience with the confirmation of your appointment. We understand how important it is to receive clear and timely communication, and we sincerely apologise if this wasn’t the case on this occasion. We’ve reviewed the situation and, while we attempted to contact you through different channels, we understand that the communication didn’t meet your expectations.
We greatly appreciate your feedback, and we’ve already taken steps to improve our internal processes to ensure this doesn’t happen again. Our goal is always to provide the best possible care to our patients, and your input helps us achieve that.
If you would like to provide more details or still need assistance, please feel free to reach out to us at info@topdoctors.es. We’re here to help.
Thank you for your understanding.
Top Doctors Team.
You’re not booking an appointment…
You’re not booking an appointment through this site you are only making an enquiry. I entered my details, appeared to book an appointment (time and date selected) but some days later an automated email asked me to confirm if the booking has been confirmed. Having confirmed that I hadn’t received confirmation of the appointment, I did receive an email stating the appointment hadn’t been booked and that I needed to call the hospital outpatient department myself! The delay meant the appointment was no longer available, in fact the entire clinic was fully booked. However, the site is still showing appointments available on this day, with the consultant I want to see, at the same hospital but the hospital confirms that there are no appointments available on this date!
Ring the hospital directly and speak to outpatients, they have the most up to date information, and are incredibly helpful in my experience; I would not recommend using this service.
30 May 2024
Unprompted review
Reply from Top Doctors
Hi Clair,
Thank you for taking the time to leave some feedback. We are sorry your experience didn't match your expectations on this occasion. The doctors on our platform are responsible for keeping their appointment details up to date, we would like to apologise if that was not the case in this instance.
If you would like further assistance, please feel free to email us at info@topdoctors.co.uk or telephone: +44 2039652999 Thank you very much for your honest feedback. Hearing from patients is very important for us and we will always endeavour to improve and do better.
Kind regards,
Top Doctors team
Great consultant
I had a consultation with Mr Old, he was very knowledgeably, understanding and gave great advice and recommendations. I would highly recommend him going forward
20 May 2024
Unprompted review
Reply from Top Doctors
Dear Lauren,
Thank you very much for sharing your experience with us. We're glad to hear you enjoyed your appointment and got the help and reassurance you were looking for.
Please feel free to visit our website to find out more information: https://bit.ly/3oiSP5B
Kind regards,
The Top Doctors team
Waste of time booking through this…
Waste of time booking through this site. Highgate hospital said they NEVER have the times this website shows when I called them trying to speed along the appointment I thought I had booked. Don't bother using this site, just call the hospitals directly to book and get real, live information
13 May 2024
Unprompted review
Reply from Top Doctors
Good morning,
Thank you for using our service and leaving your review on Trustpilot. It is very important for us to know our users' opinions to improve the services we provide every day.
In advance, we apologise for any inconvenience that may have been caused. In this case, appointment confirmations from our system cannot be automatic because the specialists on our platform manage their own appointment schedules and confirm them when they receive notifications. We do it this way to ensure the process is completely transparent, giving the patient confidence that they are booking an appointment directly with their chosen specialist. Currently, 40% of the doctors on our website have their schedules connected, and those who do not are committed to keeping them as updated as possible. Therefore, we always inform the user throughout the appointment process—on our website, in the terms of use, and in the emails that we send—that prior confirmation from the doctor, PA, or medical centre is required.
We apologise if there has been any issue with our platform, and we will continue working to improve our services to help you find the best specialists in private medicine.
Thank you very much for your understanding,
The Top Doctors Team
Appointment not booked
Sadly our booked appointment had not gone through properly, but me and daughter did not find this out until we had travelled from Brighton all the way to london. But TopDoctor were great in communication and refunded all my travel costs without any argument.
Its not often these days to get a refund so quickly and easily. MY advice is always ring the doctor's secretary directly to check appointment has been confirmed
2 May 2024
Unprompted review
Reply from Top Doctors
Dear Saraah,
We are sorry that the experience you had did not meet your expectations. At Top Doctors, patients' experiences are very valuable and we have been happy to assist you in the process of resolving the problem.
Thank you for your understanding and your review. We continue to work every day to improve our service.
Best regards,
Top Doctors Team
Excellent service from Top Doctors.
I have received an excellent service/response from the Top Doctors Team from 1st enquiry through making arrangements for my self chosen*consultant appointment (Andy Pay* Derma, Reading), subsequent very successful minor op.( using local anaesthetic, barely noticeable scar) and related aftercare advice. Very grateful thanks for a truly excellent caring service.
Ps I considered this route only after it was made clear to me after an MRI scan that the NHS were unable to perform this minor op because their priorities could not include my benign and painless condition at this time, which I quite understand.
27 March 2024
Unprompted review
Reply from Top Doctors
Dear John,
Thank you for your review and for using our services.
We are extremely happy that you had a positive experience! Do not hesitate to contact us in case of doubts or to receive further information.
Thank you and have a good day!
Top Doctors Team
Went for an appointment in St Albans…
Went for an appointment in St Albans today - a 1½ hour train journey each way for us - but the clinician appeared to have cancelled because they failed to get through to us (at less than 2 hours notice) for confirmation. Wasted journey and cost £58 in fares.
15 April 2024
Unprompted review
Reply from Top Doctors
Hi Peter,
Thank you for taking the time to leave some feedback. We are sorry your experience didn't match your expectations on this occasion. The doctors on our platform are responsible for keeping their appointment details up to date, we would like to apologise if that was not the case in this instance.
If you would like further assistance, please feel free to email us at info@topdoctors.co.uk or telephone: +44 2039652999 Thank you very much for your honest feedback. Hearing from patients is very important for us and we will always endeavour to improve and do better.
Kind regards,
Top Doctors team
Mr Hussain Alnajjar
I had a procedure with Mr Alnajjar on 30th January 2024 with a follow-up consultation on 12th March 2024.
The procedure was successfully completed on 30th January prior to which Mr Alnajjar explained all aspects of the procedure and recovery in detail and at a level I could clearly understand. On all occasions that I have met with Mr Alnajjar I cannot compliment him high enough on his attitude and professionalism and I would not hesitate to recommend him to anyone who requires a Urology Consultant surgeon.
30 January 2024
Unprompted review
Reply from Top Doctors
Dear Ken,
Thank you very much for sharing your experience with us. We're glad to hear you enjoyed your appointment and got the help and reassurance you were looking for.
Thank you for taking the time to leave an excellent rating and for your kind words. Please feel free to visit our website to find out more information: https://bit.ly/3oiSP5B
Kind regards,
The Top Doctors team
topdoctors.co.uk
topdoctors.co.uk
They offer non-existent appointments, which are cancelled after your personal details have been collected.
2 April 2024
Unprompted review
Reply from Top Doctors
Hi Al,
Thank you for taking the time to leave some feedback. We are sorry your experience didn't match your expectations on this occasion. The doctors on our platform are responsible for keeping their appointment details up to date, we would like to apologise if that was not the case in this instance.
If you would like further assistance, please feel free to email us at info@topdoctors.co.uk or telephone: +44 2039652999 Thank you very much for your honest feedback. Hearing from patients is very important for us and we will always endeavour to improve and do better.
Kind regards,
Top Doctors team
you is very nice doctor
1 April 2024
Unprompted review
Reply from Top Doctors
Hello Rubina, we are happy that you had a positive experience with our services!
Take advantage of our e-Consultation useful service and make an online appointment with your doctor through a video conference or private messaging.
Find out how by clicking here: https://bit.ly/31jRUYZ
Best Regards,
Top Doctors team.
Not good enough as a service
I have used it in the past and it was ok but this time around a very terrible experience. I made a booking for the 26th of March at 11.40 and turned up on time only to find out that my name wasn't on the list. I did receive an email form Top Doctors saying that my appointment was approaching but it looks like there wasn't much of communication between Top Doctors and the clinic.
When I arrived I had to wait an hour (time I had to take off work) only to be seen at 12.40.
For the amount of money that I spent, I won't be using it again.
26 March 2024
Unprompted review
Reply from Top Doctors
Hi Alessandro,
Thank you for taking the time to leave some feedback. We are sorry your experience didn't match your expectations on this occasion.
If you would like further assistance, please feel free to email us at info@topdoctors.co.uk or telephone: +44 2039652999 Thank you very much for your honest feedback. Hearing from patients is very important for us and we will always endeavour to improve and do better.
Kind regards,
Top Doctors team
A waste of time
1. Majority of search results are not available to book
2. I've found one that was available and booked an appointment.
3. Next day I get message that I have to contact the medical center myself on phone. Great! I would have done it myself in the first place if I could speak Spanish. But I don't, and I've mentioned that in comments to my booking.
20 March 2024
Unprompted review
Reply from Top Doctors
Hi,
Thank you for taking the time to leave some feedback. We are sorry your experience didn't match your expectations on this occasion. The doctors on our platform are responsible for keeping their appointment details up to date, we would like to apologise if that was not the case in this instance.
If you would like further assistance, please feel free to email us at info@topdoctors.co.uk or telephone: +44 2039652999 Thank you very much for your honest feedback. Hearing from patients is very important for us and we will always endeavour to improve and do better.
Kind regards,
Top Doctors team
This company falsely advertises…
This company falsely advertises appointment what are not available and what are not true. Do not get misled by this company book direct!!
8 March 2024
Unprompted review
Reply from Top Doctors
Good morning,
Thank you for taking the time to leave some feedback. We are truly sorry that your experience did not meet your expectations this time. We don't provide false advertises appointments, the doctors on our platform are responsible for keeping their appointment details up to date, and we sincerely apologise if that was not the case for you.
After receiving your initial feedback, we have attempted to contact you on several occasions to further understand and address any issues you might have faced, but unfortunately, we have not been able to reach you. We are keen on resolving any inconvenience you experienced and would greatly appreciate another opportunity to connect with you.
For any further assistance, or to help us resolve this matter, please feel free to email us at info@topdoctors.co.uk or call us at +44 2039652999, providing your contact details, and the name of the doctor you requested an appointment with. We are here to help.
Your honest feedback is invaluable to us. Hearing from our patients is crucial as it drives us to continually improve and provide better service.
Kind regards,
The Top Doctors Team
I attended the Dermatology Outpatient…
I attended the Dermatology Outpatient Cliinic at Kingston Hospital for BCC removal.
Mr Vahidi and his team were punctual, friendly and very efficient. A slick procedure with helpful communication and entertaining conversation.
Altogether a pleasant experience. Thank you.
22 February 2024
Unprompted review
Reply from Top Doctors
Dear Andrew,
Thank you for your review and for using our services.
We are extremely happy that you had a positive experience! Do not hesitate to contact us in case of doubts or to receive further information.
Thank you and have a good day!
Top Doctors Team
Spire regency macclesfield knee replacement
The spire regency Macclesfield
I have just had a full knee replacement
Mr. Barnes and his team excellent Explain all well felt reassured before op
All staff excellent care
Physios very supportive always there
Staff always there for you
The rooms are excellent
Food very good
Thank you all
Best care before and after op
20 February 2024
Unprompted review
Reply from Top Doctors
Dear Lorraine,
Thank you very much for sharing your experience with us. We're glad to hear you enjoyed your appointment and got the help and reassurance you were looking for.
Thank you for taking the time to leave an excellent rating and for your kind words. Please feel free to visit our website to find out more information: https://bit.ly/3oiSP5B
Kind regards,
The Top Doctors team
Dr vahidi was very good and staff…
Dr vahidi was very good and staff (nurses) absolutely brilliant kind people didn’t feel a thing from having a lump removed from my face music very soothing as well couldn’t have gone any better
Thank you so much
22 February 2024
Unprompted review
Reply from Top Doctors
Dear James,
Thank you very much for sharing your experience with us. We're glad to hear you enjoyed your appointment and got the help and reassurance you were looking for.
Thank you for taking the time to leave an excellent rating and for your kind words. Please feel free to visit our website to find out more information: https://bit.ly/3oiSP5B
Kind regards,
The Top Doctors team
The doctor was very friendly
Doctor Kavita Poply was very friendly and took her time to explain my procedure to me
19 February 2024
Unprompted review
Reply from Top Doctors
Hello Doris, we are happy that you had a positive experience with our services!
Take advantage of our e-Consultation useful service and make an online appointment with your doctor through a video conference or private messaging.
Find out how by clicking here: https://bit.ly/31jRUYZ
Best Regards,
Top Doctors UK
Excellent Surgeon
I had the best care from Mr Chilcott for my Laproscopic Hysterectomy at Hillingdon hospital, from start to finish Mr Chilcott was very supportive, and went above and beyond to reassure me that everything would go to plan and comforted me. I cannot thank him enough for all the great support I had from him and his team. I would highly recommend him and the service.
25 January 2024
Unprompted review
Reply from Top Doctors
Angela,
We are happy to hear about your positive experience! Customer satisfaction is our first goal. We also appreciate you taking time to write a review. If you need in the future, here is our website with all our services: https://bit.ly/31jRUYZ.
Kind Regards,
Top Doctors Team
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