Overall the service was good. Car well prepared and in good conditions, not too old and without any issue. The staff was kind and knowledgeable. All the questions asked in advance had been answered q... See more
Company replied
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See what reviewers are saying
They gave me all the information ℹ️ needed to be sure about my travel rights and limits. Very professional and cordial people work there. The service was all that I would hope it to be.
Company replied
The whole experience was seamless. I would like to acknowledge specifically Stella who booked me in and was very patient. She made sure that all my paperwork was correct, sorted me with a sim card f... See more
Company replied
This is the 5th time that I rent a car from this company. Quality of the service is always excellent. Staff is kind and polite. Check-in and check out procedures are simple and very fast. Cars are cle... See more
Company replied
Company details
Written by the company
Top Rent A Car is an international car rental company with offices across Bulgaria and Romania. OWe operate a 24/7 Call Center to ensure full support at every stage of your rental. Our fleet consists of over 2000 vehicles, all brand new and regularly maintained, covering everything from economy models to premium class. We guarantee a fast, secure booking process, transparent rental terms, and professional service tailored to your travel needs.
Contact info
улица Продан Таракчиев, 1528, София, Област София, Bulgaria
- +359890170170
4.6
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We take c-class good car
We take c-class good car
Meet us in the terminal
Take us to office
Very good stuff
Very fast and good
8 February 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Customer,
Thanks for the excellent review! We're pleased you enjoyed our service.
Best regards,
Top Rent A Car
We rented a car for three weeks
We rented a car for three weeks. Everything was wonderful — it was one of the best car rental experiences we’ve had in Europe. We used the car for a trip to Romania, and the staff prepared all the documents quite quickly and without any problems. Just be aware that you need to purchase vignettes and pay for bridge crossings yourselves, but this didn’t become an issue at all.
Many thanks to the team at Top Rent a Car!
14 February 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Mrs. Guboglo,
Your satisfaction is our priority. Thanks for the fantastic review!
Best regards,
Top Rent A Car
Amazing experience with the rent a a…
Amazing experience with the rent a a car service. Everything was well organized and proffesional. We had a very good, almost new car at a grest price. Top Rent a Car is for every recomendation.
13 February 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Mr. Andjelic,
Thank you for your kind words! We're thrilled you had a great experience with Top Rent a Car.
Best regards,
Top Rent A Car
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Customer,
We appreciate your 5-star rating. Your satisfaction is our greatest reward!
Best regards,
Top Rent A Car
Everything was fine, good service.
The car was in excellent condition. The staff were helpful and friendly. I will definitely use this car rental company again.
23 January 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Martin,
We appreciate your positive feedback! Thanks for rating us 5 stars.
Best regards,
Top Rent A Car
I'm using cars bei toprentcar BG…
I'm using cars bei toprentcar BG regualy
Easy procedere,... good and proffessional services, ...fair prices,... as for me the best option in BG
30 January 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Customer,
We're so happy to know you enjoyed our service. Thank you for the 5 stars!
Best regards,
Top Rent A Car
Under the rain
The car was great, the workers explained in detail, no issues during the trip.
7 February 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Alf,
We're delighted to hear you had a wonderful experience. Thank you for the 5-star review!
Best regards,
Top Rent A Car
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Mr. Monnani,
Thank you for your kind words and the 5-star rating. We're here to serve you!
Best regards,
Top Rent A Car
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Mrs. Chavdarova,
We're delighted you had a positive experience. Thank you for the 5 stars!
Best regards,
Top Rent A Car
Service and car quality is very good
Service and car quality is very good. Professional staff with good English.
The only comply is pick up process from terminal to the Rental location.
It's not clear were is a pick up point . It could be nice to have sign/flag with "TOP Car transfer pick up point" indication.
6 February 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Mr. Chernoguz,
Your satisfaction is our priority. Thanks for the fantastic review!
Best regards,
Top Rent A Car
Excellent service always using them…
Excellent service always using them when i want to rent a car in Bulgaria !!
8 February 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Mr. Ioannou,
Thank you for your feedback and the 5 stars. We look forward to serving you again!
Best regards,
Top Rent A Car
Stoycho was very good
8 February 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Mr. Kostadinov,
We're thrilled you had a great experience. Thanks for the 5 stars!
Best regards,
Top Rent A Car
Great service,prompt return of…
Great service,prompt return of deposit-on the spot,clean new car ,shuttle included.Agen Stoicho was fast and friendly and arranged the shutle.We will rent again from toprent
7 February 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Mr. Kotb,
Thank you for your kind words! We're thrilled you had a great experience with Top Rent a Car.
Best regards,
Top Rent A Car
The car itself was fine and in good…
The car itself was fine and in good condition. No complaints there.
However, the service at pick-up was a disaster. I had to wait about 40 minutes at the airport for an employee to arrive. During this time, nobody answered the phone — calls were either rejected, not answered, or redirected to an answering machine that only sent me to the website. This was extremely frustrating.
The shuttle to the rental station arrived after around 30 minutes, although the employee told me that the shuttle runs every 5 minutes. This information was clearly not true. Such a waiting time at an airport is not acceptable.
Once I finally reached the rental station, the situation improved a lot.
The service at the station, both when picking up and returning the car, was excellent. The staff there (Mario) was professional and helpful, and I have no complaints about that part of the service.
7 February 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Marina,
Thank you for taking the time to share your detailed feedback.
We are pleased to hear that the vehicle met your expectations and that the service at our rental station, including during both pickup and return, was professional and helpful. Your positive comments about our colleague are appreciated and will be shared with the team.
We continuously work to optimize airport operations and shuttle coordination; however, during periods of increased traffic or higher customer volume, waiting times may occasionally be affected due to overall operational load. Our teams remain focused on assisting all arriving customers as efficiently as possible under such conditions.
Thank you once again for your review. We are looking forward to welcoming you again in the future.
Best regards,
Top Rent A Car
I received excellent servicetop car rental - super company
I received excellent service. The shuttle picked us up from the airport on time. Check-in was quick, despite the line. I received the exact car I ordered, in excellent condition and clean. Returning it was just as quick. The company's team is young and very friendly. Everything was top-notch. I'm sure I'll use their services again.
5 February 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Customer,
We're delighted to hear you had a wonderful experience. Thank you for the 5-star review!
Best regards,
Top Rent A Car
Avoid.
Avoid.
I was told to wait 15–20 minutes for the car, but received it 50 minutes after my booking time. Staff were rude and dismissive, said I was “lucky” while others had waited hours, and claimed I hadn’t paid because I booked through an intermediary. When I mentioned leaving a review, they replied, “you can’t win them all.”
The car also had unrecorded damage they refused to document. Extremely poor customer service.
6 February 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Customer,
Thank you for taking the time to share your feedback.
We were able to locate your reservation in our system and would like to assure you that we continuously work to optimize our operational processes and minimize waiting times for all customers. However, during periods of increased traffic or higher than usual demand at certain locations, temporary delays may occur despite these efforts. Our goal is always to serve every client as efficiently as possible while maintaining consistent service standards.
Our colleagues are trained to communicate professionally and respectfully at all times. In busy periods, they may simply be trying to explain that increased traffic can affect multiple customers waiting in the queue, and any feedback related to staff interaction is reviewed internally to ensure alignment with our service guidelines and to maintain a consistent customer experience across all locations.
All vehicles are subject to documented inspections before and after each rental. Together with the vehicle documents, customers receive a measuring tool with size indicators for signs of normal wear and tear. Any marks that fall within these limits are not recorded as damage, nor is the customer held accountable for such findings upon return of the vehicle.
We remain at your disposal and hope to have the opportunity to restore your trust in our service.
Best regards,
Top Rent A Car
I was very pleased with the service!
I was very pleased with the service provided. Great, technically perfect cars, very helpful employees, as well over the phone as in person at their offices. Especially Mariyan at the car drop off did a great job and was a perfect example of a great employee. Thank you.
4 February 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Mr. Stefanov,
Thanks for the glowing review! We're pleased you had a great rental experience.
Best regards,
Top Rent A Car
The car was quite old and not so clean
The car was quite old and not so clean. Some transmission issue appeared during the ride, but problem disappeared after restart.
Transportation from airport to head office takes a lot of time. I was have to wait 3 rounds before it was free seats in the shuttle bus.
28 January 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Mr. Aristov,
Thank you for sharing your feedback. The Hyundai Tucson you selected is listed on our website as part of a fleet ranging from model years 2022 to 2025, and the vehicle provided was a 2023 model, fully matching the advertised specifications.
Our vehicles are regularly inspected and prepared prior to each rental to ensure they meet our operational standards. For the shuttle service, there are busier periods when multiple customers arrive at the same time, which may result in brief waiting. For additional convenience, we also offer direct vehicle pickup at the airport terminal.
We appreciate your input, as it helps us monitor demand and service flow. We hope to welcome you again as a customer and remain available should you have any questions.
Best regards,
Top Rent A Car
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Mr. Dimitrov,
We appreciate your positive feedback! Thanks for rating us 5 stars.
Best regards,
Top Rent A Car
Value for money with good cars
Good cars, good service, damages clear when rented and also indicated on cars.
3 February 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Customer,
Thanks for the excellent review! We're pleased you enjoyed our service.
Best regards,
Top Rent A Car
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