I have used Toprent at Plovdiv many times and not had any problems. There is a charge of 24€ added for cleaning which I have noticed recently, I think that is excessive and should be part of the r... See more
Company replied
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Overall the service was good. Car well prepared and in good conditions, not too old and without any issue. The staff was kind and knowledgeable. All the questions asked in advance had been answered q... See more
Company replied
They gave me all the information ℹ️ needed to be sure about my travel rights and limits. Very professional and cordial people work there. The service was all that I would hope it to be.
Company replied
The whole experience was seamless. I would like to acknowledge specifically Stella who booked me in and was very patient. She made sure that all my paperwork was correct, sorted me with a sim card f... See more
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Company details
Written by the company
Top Rent A Car is an international car rental company with offices across Bulgaria and Romania. OWe operate a 24/7 Call Center to ensure full support at every stage of your rental. Our fleet consists of over 2000 vehicles, all brand new and regularly maintained, covering everything from economy models to premium class. We guarantee a fast, secure booking process, transparent rental terms, and professional service tailored to your travel needs.
Contact info
улица Продан Таракчиев, 1528, София, Област София, Bulgaria
- +359890170170
4.6
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The car was quite old and not so clean
The car was quite old and not so clean. Some transmission issue appeared during the ride, but problem disappeared after restart.
Transportation from airport to head office takes a lot of time. I was have to wait 3 rounds before it was free seats in the shuttle bus.
28 January 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Mr. Aristov,
Thank you for sharing your feedback. The Hyundai Tucson you selected is listed on our website as part of a fleet ranging from model years 2022 to 2025, and the vehicle provided was a 2023 model, fully matching the advertised specifications.
Our vehicles are regularly inspected and prepared prior to each rental to ensure they meet our operational standards. For the shuttle service, there are busier periods when multiple customers arrive at the same time, which may result in brief waiting. For additional convenience, we also offer direct vehicle pickup at the airport terminal.
We appreciate your input, as it helps us monitor demand and service flow. We hope to welcome you again as a customer and remain available should you have any questions.
Best regards,
Top Rent A Car
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Mr. Dimitrov,
We appreciate your positive feedback! Thanks for rating us 5 stars.
Best regards,
Top Rent A Car
Value for money with good cars
Good cars, good service, damages clear when rented and also indicated on cars.
3 February 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Customer,
Thanks for the excellent review! We're pleased you enjoyed our service.
Best regards,
Top Rent A Car
Everything was good 👍👍👍
2 February 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Customer,
Thank you for the kind words and the 5 stars. We're always here for you!
Best regards,
Top Rent A Car
Easy service walked into Varna office…
Easy service walked into Varna office spoke to very friendly girl arranged pick up the following day , car was new and clean , dropped car off at airport a week after, they dropped me off at the terminal, happy days
25 January 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Mr. Griffiths,
Your positive feedback is much appreciated. Thank you for the 5 stars!
Best regards,
Top Rent A Car
Second time I've taken a car from you And the entire service is excellent.
Second time I've taken a car from you. And the entire service is excellent.
The car was also excellent.. clean and well-maintained.
The waiting time for picking up and returning the car was also reasonable.. (I would have liked the shuttle from the terminal to be faster, I waited almost 20 minutes.)
I will definitely recommend your service to my friends.
25 January 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Mr. Perlin,
We're delighted to know you had a great experience. Thanks for the good review!
Best regards,
Top Rent A Car
Nice fuel economy a made 400km by the…
Nice fuel economy a made 400km by the autobahn and city and IT has consumtion 5,6l/100km. We trawel with 3 person with big 20kg bags and IT was enought space. Navigation was piór, but great was android auto by USB cable. I traveled from Sofia to Bansko and on the road we had big Villa and i20 hasn't enought power. Speed decrise from 120km/h to 80km/h. Only reduction gear to 3 allow slowly increase speed.
26 January 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Kris,
Thank you for sharing your detailed feedback. We appreciate the information provided, as it reflects real driving conditions and helps set accurate expectations. The Hyundai i20 is indeed one of the most compact and fuel-efficient vehicles in our fleet, designed primarily for economical city and highway use. We would be glad to welcome you again for a future trip and assist you in choosing a different model from our wide range of vehicles to better suit your route and preferences.
Best regards,
Top Rent A Car
The best rent a car service in…
The best rent a car service in Europe.Thank you very much!
1 February 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Mr. Rusev,
Your kind words made our day! Thanks for the excellent review.
Best regards,
Top Rent A Car
Professional service easy to book great…
Professional service easy to book great communication staff on hand to talk through the process would definitely recommend
25 January 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Mr. Marsh,
We're delighted to hear you had a wonderful experience. Thank you for the 5-star review!
Best regards,
Top Rent A Car
Great service
Great service. Rented a big 9 person van. A day before arrival got a mail that the car isn't avvailable but after a short back and forth every thing got fixed. The car was clean and ready for us. At drop off it takes a bit longer than usual but nothing that cant be managrd with a 10 min. time planning. Will rent again for sure.
25 January 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Mr. Adar,
Thank you for the great feedback and for choosing us for your rental.
We appreciate your understanding regarding the brief misunderstanding at the beginning of the rental and would like to apologize for the initial inconvenience. We’re glad our team was able to resolve it quickly and ensure the vehicle was clean and ready upon your arrival.
Best Regards,
Top Rent A Car
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Customer,
We're delighted to hear you had a wonderful experience. Thank you for the 5-star review!
Best regards,
Top Rent A Car
The best car rental in Bulgaria
Very professional company with good cars.
I'm using it very often. The best rent a car in Bulgaria.
See you again!
26 January 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Mr. Brkić,
Thank you for your kind words! We're thrilled you had a great experience with Top Rent a Car.
Best regards,
Top Rent A Car
Great experience with this company.
The car was exactly what was requested, no changes, no try to upgrade, modify or distract you from your original order. Really professional people. Despite being a bit far from the terminal, they were really fast picking us with a shuttle. Pick-up and drop-off processes were really fast.
24 January 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Mr. Romero,
We're delighted to know you had a great experience. Thank you for the 5-star review!
Best regards,
Top Rent A Car
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Customer,
Thank you for your kind words and the 5-star rating. We're here to serve you!
Best regards,
Top Rent A Car
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Customer,
We're grateful for your 5-star rating. It was a pleasure serving you!
Best regards,
Top Rent A Car
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Customer,
We appreciate your 5-star rating. Your satisfaction is our greatest reward!
Best regards,
Top Rent A Car
Great service- easy get in and return
Great service- easy get in and return. I’m always happy with the service
22 January 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Mr. Atanasov,
Your 5-star review means a lot to us. Thank you for your kind words!
Best regards,
Top Rent A Car
Bad car
The car does not handle even a minimal amount of snow at all. On the second day after the rental, a wrench warning light appeared on the dashboard. The rear wiper blade fell off, and when it was drizzling, the rear wiper often turned on automatically, which could have scratched the rear window. In addition, the rear left light stopped working.
1 January 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Mr. Mazurek,
Thank you for taking the time to share your feedback. We are genuinely sorry to read about the issues you experienced during your rental. This is certainly not the level of service or vehicle condition we aim to provide to our customers.
We would very much appreciate the opportunity to review this case in more detail. Please contact us directly by email and share additional information regarding the vehicle, rental number, and the timeline of the reported issues, so we can investigate thoroughly and take the appropriate corrective actions.
Your feedback is important to us, as it helps us improve our service and prevent similar situations in the future. We look forward to hearing from you.
Best regards,
Top Rent A Car
Was a little disappointed we had to pay…
Was a little disappointed we had to pay a late arrival charge as our BA flight was delayed and the airport kiosk closed at 9pm!!!...
14 January 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Mrs. Pedretti,
Thank you for sharing your feedback.
We would like to clarify that our airport desk operates within clearly defined working hours. Any service provided outside of these hours is subject to an out-of-hours charge, which is standard practice in the car rental industry.
The delay of your arrival was caused by the airline and is unfortunately outside of our control. Despite this, our team waited and ensured that you were fully assisted and received the vehicle after our official working hours.
Please note that all applicable charges, including late arrival and out-of-hours fees, are transparently stated during the booking process, on our website, and in the rental terms.
We appreciate that travel disruptions can be frustrating and thank you for your understanding.
Best Regards,
Top Rent A Car
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Mrs. Pelham,
We're grateful for your positive feedback. Thanks for the 5 stars!
Best regards,
Top Rent A Car
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