Overall the service was good. Car well prepared and in good conditions, not too old and without any issue. The staff was kind and knowledgeable. All the questions asked in advance had been answered q... See more
Company replied
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See what reviewers are saying
They gave me all the information ℹ️ needed to be sure about my travel rights and limits. Very professional and cordial people work there. The service was all that I would hope it to be.
Company replied
The whole experience was seamless. I would like to acknowledge specifically Stella who booked me in and was very patient. She made sure that all my paperwork was correct, sorted me with a sim card f... See more
Company replied
This is the 5th time that I rent a car from this company. Quality of the service is always excellent. Staff is kind and polite. Check-in and check out procedures are simple and very fast. Cars are cle... See more
Company replied
Company details
Written by the company
Top Rent A Car is an international car rental company with offices across Bulgaria and Romania. OWe operate a 24/7 Call Center to ensure full support at every stage of your rental. Our fleet consists of over 2000 vehicles, all brand new and regularly maintained, covering everything from economy models to premium class. We guarantee a fast, secure booking process, transparent rental terms, and professional service tailored to your travel needs.
Contact info
улица Продан Таракчиев, 1528, София, Област София, Bulgaria
- +359890170170
4.6
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great experience
Great experience, the service was exactly how it was described.
We will definitely book it again
14 January 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Customer,
We appreciate your 5-star rating. Your satisfaction is our greatest reward!
Best regards,
Top Rent A Car
Make your life easy
3th time renting a car from Top Rent a car for 13 months.
Would not change them for anything.
Quick and easy communication, GREAT customer service.
Keep up the great work, guys!
18 January 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Customer,
We're delighted to know you had a great experience. Thank you for the 5-star review!
Best regards,
Top Rent A Car
Good experience
This is a great company only wished collection was quicker. I have a profile with all info but still have to wait in line
17 January 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Mr. Marchant,
We truly appreciate your positive comments about our company.
Improving speed and efficiency at pickup is a continuous focus for us, and we are actively working on optimizing our processes so everything runs faster and smoother for our customers.
Your input is valuable and helps us prioritize the right improvements. We look forward to welcoming you again and providing an even quicker experience next time.
Best Regards,
Top Rent A Car
Best experience with TOP RENT A CAR
I enjoy driving new cars, and Top Rent A Car is the perfect place to find the latest models. They offer excellent quality vehicles along with professional and friendly customer support. I highly recommend them with great pleasure. ⭐️⭐️⭐️⭐️⭐️
17 January 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Mr. Aldaz,
Thanks for the amazing review! We're glad to have provided a great experience.
Best regards,
Top Rent A Car
I recommend
Quick, efficient, and hassle-free. It's just a shame that when I picked up the car, no one told me the tire pressure sensor was faulty, otherwise I wouldn't have been so nervous and checking the tire pressure every so often.
16 January 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Tadeusz,
Thank you for your kind words! We're thrilled you had a great experience with Top Rent a Car.
Best regards,
Top Rent A Car
Car rental January 2026
The kiosk within the terminal was closed upon arrival. Able to ring phone numbers provided and collection was within minutes. The collection process was thorough, with good explanation and reasonably quick. The car was very clean with no defects and drove well.
The drop off took 45 minutes, due to a small queue in office of people collecting vehicles. The inspection of the vehicle was thorough, quick and no defects were identified. The shuttle bus to the airport took 20 minutes to arrive. The block on the credit card to reflect the excess was removed immediately. Overall the rental price was reasonable, the car and the service provided were excellent. I would definitely use this company again, they are far more professional and scrupulous in comparison to some of their competitors.
15 January 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Mr. Beddoe,
Thank you for the detailed feedback — we really appreciate it.
The waiting time at drop-off was caused by a temporary peak due to several flights being processed within the same time frame. To mitigate such situations and reduce queues, all contracts are now signed on-site on tablets and sent electronically to our customers. This digital process is specifically designed to speed up operations, minimize paperwork, and improve overall efficiency. We continue to fine-tune these processes to ensure even smoother handling during peak hours.
We’re pleased to hear that the vehicle condition, inspection process, immediate release of the excess block, and overall service met your expectations. Your comments reflect exactly what we aim to deliver — transparent, efficient, and professional service.
Thank you once again for the valuable feedback. We look forward to welcoming you again and providing an even smoother experience next time.
Best Regards,
Top Rent A Car
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Mr. Jay,
We appreciate your 5-star rating and support. Thank you!
Best regards,
Top Rent A Car
Best in the business
Best in the business! From the beginning till the last days of our rent everything was perfect. We had to extend our rent car and it was so easygoing process , one call and job is done. Big thanks for the team !
14 January 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Mr. Bashev,
Thank you for the wonderful review! We're happy to hear you enjoyed our service.
Best regards,
Top Rent A Car
Used the services of this rental…
Used the services of this rental company extensively during last year and overall experience is amongst the best in this industry. However, the last vehicle used spoiled the excellent impression so far. It developed numerous technical problems and it this make and model car appears to be inadequate and fragile for this purpose. It also highlighted the need of more involved on the road technical assistance.
With all that said- definitely will continue using this company’s services.
10 January 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Mr. Milenov,
Thank you for the kind words and for being a loyal customer — we truly appreciate your continued trust in our services.
We’re sorry to hear that the last vehicle did not meet the high standard you’ve experienced with us so far. This is certainly not representative of the level of reliability and quality we aim to deliver, and we treat such feedback seriously.
We would be glad to learn more about your experience so we can review the case in detail and take the necessary actions. Please feel free to share additional information with us at customer.service@toprentacar.bg
.
We look forward to welcoming you again and demonstrating that this was an isolated case. Your confidence in continuing to choose us means a lot to our team.
Best Regards,
Top Rent A Car
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Customer,
We're grateful for your 5-star rating. It was a pleasure serving you!
Best regards,
Top Rent A Car
Great office location and car pickup
office location and car pickup Easy to find and just outside arrivals, thanks to Dzhani Papazov for processing the car on the return
3 January 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Customer,
We're delighted you had a positive experience. Thank you for the 5 stars!
Best regards,
Top Rent A Car
Outstanding
Excellent service from the stat to the end of the booking. Easy to book, to pick and to return the car. Staff are exceptionally good even at 3 am in the morning at -3* degrees when we had to return the car before our flights. They pick you up and drop you off to the terminal although the office is at the entrance of the airport. Top of the top!
12 January 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Mr. Mustafa,
We're delighted you had a positive experience. Thank you for the 5 stars!
Best regards,
Top Rent A Car
Reliable service and excellent communication
I have used car rental services many times in different countries, and I have rented from Top Rent A Car more than 20 times. Each time, my experience has been very positive.
Communication is always clear, fast, and professional, and the rental process is smooth and well organized. Reliable service with no surprises — I highly recommend them and will continue using their services.
11 January 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Customer,
Thank you for the fantastic review. We're happy to have served you well!
Best regards,
Top Rent A Car
I was able to use a debit card instead…
I was able to use a debit card instead of a credit card. Fast service and satisfaction.
7 January 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Mr. Kramar,
Thank you for the great feedback. We're glad you had a positive experience!
Best regards,
Top Rent A Car
Qwick and professional service
Qwick and professional service. I like special tool in documents to measure the size of the damage.
11 January 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Mr. Linkov,
Thanks for the glowing review! We're happy you enjoyed our service.
Best regards,
Top Rent A Car
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Bernedette,
Thank you for your kind words and the 5-star rating. We're here to serve you!
Best regards,
Top Rent A Car
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Alexander,
Thank you for your kind words! We're thrilled you had a great experience with Top Rent a Car.
Best regards,
Top Rent A Car
Great customer service 10/10!
Great customer service! Fantastic experience yet again! The only car rental company I will use in Bulgaria. Great service with pick up from terminal followed by a very swift and easy process to pick up and drop off of the car. Love how they do everything now with the technology to have everything recorded and emailed to you to show the vehicle. The staff are very professional and friendly explaining everything well. I always recommend this company when people ask me about car hire from Sofia! Keep up the great work!
9 January 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Mr. Castiaux,
Thank you for your kind words! We're thrilled you had a great experience with Top Rent a Car.
Best regards,
Top Rent A Car
Liked the car and service
Liked the car and service. Everything was in order.
5 January 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Customer,
Thank you for your support and the 5-star review. We're here for you anytime!
Best regards,
Top Rent A Car
Fast, Transparent,
Fast, transparent and friendly. This service made our Varna trip unforgetable. Thank you TOP RENT!
6 January 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Mr. Furiak,
Thank you for the wonderful review! We're happy to hear you enjoyed our service.
Best regards,
Top Rent A Car
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