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Rated 1 out of 5 stars

I have not received my case since beginning of November! No one is responding to the emails. I was supposed to get it by the end of November the latest! What is happening? Can someone contact me?

Rated 1 out of 5 stars

Used to love this company, I ordered a case on 21st april 2022 and after months of constantly emailing, messaging on instagram and waiting, I have heard nothing back. I don’t know what’s happened to t... See more

Rated 2 out of 5 stars

My case arrived without delays, but it came with a spelling error. Also, 3 months into using it, it started to turn yellow, which signals the poor quality of their material, since it says on apple’... See more

Rated 1 out of 5 stars

This is just a huge scam. Ordered a case the 10. March 2020, and as of today (19/04/2020) i still haven't received it. I payed extra for express delivery, which should be 6-20 days, but th... See more

Company replied

Company details

  1. Fashion accessories shop

Information provided by various external sources

Homepage of Toxic Amsterdam. High quality quoted phone cases.Homepage - Toxic Amsterdam


Contact info

1.5

Bad

TrustScore 1.5 out of 5

150 reviews

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Rated 2 out of 5 stars

Good business turned bad

Have ordered twice. First time got my order and replies to the emails I sent, also liked the cover.
When I ordered a second time because I got a new phone, I never received my cover nor any replies to the countless of emails I sent

6 September 2022
Unprompted review
Rated 1 out of 5 stars

Used to love this company

Used to love this company, I ordered a case on 21st april 2022 and after months of constantly emailing, messaging on instagram and waiting, I have heard nothing back. I don’t know what’s happened to this company whether they’ve gone bust or what but if they have they should at least remove their website instead of ghosting every order. Their stock is also still updating so I don’t know what that is about. Used to be a very good company but that’s over now I suppose.

20 April 2022
Unprompted review
Rated 1 out of 5 stars

cases not shipped

Hi guys, I am losing my patience here. I ordered 6 weeks ago, got it charged to my credit card and never heared back from you. What's going on here?
Save your money guys...

6 October 2022
Unprompted review
Rated 1 out of 5 stars

Items not received + Support unresponsive

I placed 2 separate orders on 2/12/22 and haven't received the items, any update, or response to my inquiries. I've followed up multiple times via their support email (info(at)toxic.amsterdam) and directly via the 'contact us' form on their website (toxic-amsterdam(dot)com/pages/contact-us-1) without a response.

13 July 2022
Unprompted review
Rated 2 out of 5 stars

Save your nerves

I ordered a case, have no idea how long ago, every time I would try to send them an email, I would get an automatic response saying they’ll respond in 3-5 business days, which never happened. Few weeks later I lost it! I started sending them emails daily, I commented on their posts on instagram, I sent them bunch of messages in dms, and let me tell you something-I was rude! A week later I got an email saying they shipped the order and still didn’t believe it since there was no tracking number, but after 15 days I ended up getting the case! Being rude maybe works, but, there are lots of people who didn’t get anything and still paid for it, so do not order from this site, save your nerves!

21 February 2022
Unprompted review
Rated 2 out of 5 stars

not worth it

my friends and i all ordered cases from them. we all ordered the same ones however the all looked different (different form/text size/ size, etc) and we all had the same model. after a few days the edge of my case detached completely. horrible quality. i emailed them and never got a response. good concept, bad quality

12 February 2022
Unprompted review
Rated 1 out of 5 stars

A ghost company

They are literally the worst. I ordered a cover, I sent some emails regarding the order and they didn’t answer me at all. They sent, after few days, an email saying that the order was shipped but in the order page there wasn’t any tracking link or confirm that it was actually sent. After one month without any email from them, I got one for the feedback about the order when, in reality, I didn’t get anything at all.

I sent another email but guess what? No answer at all.

SCAMMERS SCAMMER

22 December 2021
Unprompted review
Rated 1 out of 5 stars

Major disappointment

i ordered in september, nothing arrived, no emails answered, no one returned to my emails...i think i have been scammed, rather stay away ...

27 November 2021
Unprompted review
Rated 1 out of 5 stars

Toxic Amsterdam are a scam

Toxic Amsterdam are a scam. They will take your money and never ship your orders. Look at the many customers here and be warned. I had to go through Paypal escalation procedures to get my money back.
Stay away from this company.

11 October 2021
Unprompted review
Toxic Amsterdam logo

Reply from Toxic Amsterdam

Hey Madison,

Thank you for your feedback and so sorry to hear this has happened to you, I’d like to apologize for that.

We have checked your order and can confirm that it has been successfully delivered.

Some iPhone 13 models were a pre-order and it was also mentioned in the description, but I can understand that you may not have seen it.

Kind regards,
Thomas Team Toxic

Rated 1 out of 5 stars

Case never arrived

I ordered a case a month ago and I didn’t receive it yet! I sent them two emails asking for an update, but no one replied back to me. It’s a total scam!!! I should have checked the reviews before ordering from them, but it’s too late. I want either my case or my money back!!!

7 October 2021
Unprompted review
Rated 1 out of 5 stars

Don’t ever order from them

Don’t ever order from them. Cause i order my case 2 months ago and I didn’t get it. It shows that it’s on its way and the given delivery date is between august 8th to 16ty. Never got it… Disappointed.

15 September 2021
Unprompted review
Rated 1 out of 5 stars

Case never arrived

Ordered a case 3 weeks ago, email says it’s not even been dispatched. Had no replies to my emails asking for an estimated arrival date, would avoid at all costs. Shame aswell as the cases are nice but not worth it when you don’t receive one

14 September 2021
Unprompted review
Rated 1 out of 5 stars

Don’t order!!!

Over a month since my order and no order has arrived and can’t get a response from the company. Have now raised a dispute with Paypal don’t order from them.

10 September 2021
Unprompted review

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