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Rated 1 out of 5 stars

I have not received my case since beginning of November! No one is responding to the emails. I was supposed to get it by the end of November the latest! What is happening? Can someone contact me?

Rated 1 out of 5 stars

Used to love this company, I ordered a case on 21st april 2022 and after months of constantly emailing, messaging on instagram and waiting, I have heard nothing back. I don’t know what’s happened to t... See more

Rated 2 out of 5 stars

My case arrived without delays, but it came with a spelling error. Also, 3 months into using it, it started to turn yellow, which signals the poor quality of their material, since it says on apple’... See more

Rated 1 out of 5 stars

This is just a huge scam. Ordered a case the 10. March 2020, and as of today (19/04/2020) i still haven't received it. I payed extra for express delivery, which should be 6-20 days, but th... See more

Company replied

Company details

  1. Fashion accessories shop

Information provided by various external sources

Homepage of Toxic Amsterdam. High quality quoted phone cases.Homepage - Toxic Amsterdam


Contact info

1.5

Bad

TrustScore 1.5 out of 5

150 reviews

5-star
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1-star

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Rated 5 out of 5 stars

Great product

Great product - good service

From purchasing to shipping, only took about a week. These cases are very good quality and look good too. I received 20% my next purchase and will defo buy another - they are so fun!

13 August 2020
Unprompted review
Toxic Amsterdam logo

Reply from Toxic Amsterdam

Hey Leanne,

Thank you so much for your kind words and that you took time to review us!

We absolutely appreciate it, please let me know your order number, we might have a gift for you. 🎁💫

- Team Toxic

Rated 5 out of 5 stars

My experience with this company was…

My experience with this company was great so far! I had a little incident where I wanted a different sized phone case than the one I ordered. They told me that I can receive a new one at no charge. I haven’t heard back from them yet but hopefully I will soon.

26 June 2020
Unprompted review
Rated 2 out of 5 stars

I ordered two products on the 4th May…

I ordered two products on the 4th May and still have not received my items - I paid for fast delivery too and it has been well over one month. I emailed several times and I am still waiting for a response

Update: I have been fully refunded

15 June 2020
Unprompted review
Rated 1 out of 5 stars

Never arrived.

It’s been 8 weeks since I order a phone case from this company, and still haven’t received it. I have tried to contact them on every social media platform, and emailed them 3 times, I have got no response, I’m so frustrated at the ridiculous customer service. I basically gave you money for nothing.

10 June 2020
Toxic Amsterdam logo

Reply from Toxic Amsterdam

Hey Amy,

Thanks for reaching out and sorry your order hasn’t arrived yet. If you e-mail us at @ info@toxic.amsterdam we will always reply within 3-5 business days.

Ireland currently has problems with receiving packages, we have inboxed you. Please check your inbox so we can sort this out. 😁

- Team Toxic

Rated 1 out of 5 stars

I never receive my order

I had ordered a case, a month ago, I had paid fast shipping, but the case didn’t come!

10 June 2020
Unprompted review
Toxic Amsterdam logo

Reply from Toxic Amsterdam

Hey Trifonas,

Thanks for reaching out! Sorry to hear this. Just checked your order and it looks like it has been delivered today, what a coincidence. 😁

Anyways hope you enjoy your cover! Please check your inbox.

- Team Toxic

Rated 5 out of 5 stars

Really love it

Really love it! Super nice case, very quick delivery (and this in covid19 times) and extremely friendly support team! I’m totally happy about my order and gonna get more later for my new iPhone!

5 June 2020
Unprompted review
Rated 5 out of 5 stars

Love it

The cover is 100% eye-catching.

Fast delivery to Germany, and very high quality and comfortable in the hand. Would buy it again

4 June 2020
Unprompted review
Rated 5 out of 5 stars

“if you can read this” sign a petition

I have the “if you can read this, you’re too close” case and not only is it perfect for the challenging time we’re in but the process was easy convenient and fast. The case is good quality and I love it.
Also great for keeping people 6 feet away during protests. #GEORGEFLOYD #BLACKLIVESMATTER
#ICANTBREATHE

3 June 2020
Unprompted review
Rated 5 out of 5 stars

I just don’t get why there are so many…

I just don’t get why there are so many complaints about the delay, seriously do you guys know what’s going on in the world? If you want a faster shipment, choose express, it took 3-4 days to arrive. The cases look super cute and they sent alcohol wipes!

The customer service always responds to my inquiries too, just message them with the popup chat thingy on their website. Very polite mailing with Sanne 👌🏼

3 June 2020
Unprompted review
Rated 3 out of 5 stars

Alright

I have ordered from here twice and spent over €40! The first order was made on the 10th of April and the second on the 2nd of May, I still haven’t received either phone case. I received an email on the 21st of May saying the second phone case was out for delivery and to expect it within 2 working days it is now the 3rd of June and it’s still not here. According to the tracking it’s not even in Ireland yet even though I got an email saying it was out for delivery. I have contacted them though email twice, and they took a long time to respond and all the person said was that my case is still on the way. I have contacted PayPal and hopefully I can get my money back
Update: Finally received my phone case after over a month of waiting :)

2 June 2020
Unprompted review

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