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TransQuip Reviews 

195
•
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Looking at 81 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally find the company website simple to navigate, making the online ordering process straightforward and convenient. Many customers highlight that items are frequently delivered quite quickly and arrive safely in great condition. Some reviewers were not happy with the slow response times and overall lack of communication from support when trying to resolve problems. A few other people also felt that packages occasionally suffered from frustrating delivery delays, missing components, or damaged goods. People mention that securing replacements for incorrect or missing parts took a significant amount of time.

What people talk about most

Delivery service

People report ambiguous experiences with delivery service, reflecting a mix of satisfaction and frustration.... See more

Product

Clients share ambiguous opinions on product offerings. On one hand, many consumers express satisfaction,... See more

Order

Reviewers highlight ambiguous experiences with their orders, showing a strong division in customer feedback.... See more

Service

Users describe ambiguous interactions with service, reflecting sharply contrasting experiences. While many... See more

Response time

Reviewers mention negative feedback about response time, consistently highlighting poor communication and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Kept informed stage by stage from ordering to when being delivered. Courier let down, as left at a neighbouring unit after driving past our unit not once but twice.

Company replied

Rated 3 out of 5 stars

I found with online enquires and emails you were totally hopeless with no replies at all. Also you let us order and pay letting us believe we would get items between 2/3 days as stated when in fact... See more

Rated 3 out of 5 stars

Had to chase order as it had been a while.Then when it arrived it was damaged.So price was good delivery good but system needs to update to customer more often.Funny you sent plenty of emails of offe... See more

Rated 5 out of 5 stars

Had a package delivered which went missing.I never signed for it as the couriers said and no proof was given Transquip are now sending a replacement which is fantastic Couriers need to be more res... See more

Company replied

Company details

Written by the company

TransQuip are the UK’s market leading Manufacturer and distributor of Commercial Vehicle Equipment and accessories. Supporting Vehicle manufacturers, convertors and end users with a vast range of products for every commercial vehicle use and application. We know how important it is to optimise the efficiency of your operation and keep your fleet compliant, in good working order and to be a safe environment for your staff. Our mission is to provide our customers with a comprehensive range of top-quality products for next day delivery to minimize downtime and maintain their vehicles. By harnessing the strength of our buying power and extensive stockholding TransQuip are committed to supporting your LCV equipment needs and our extensive range covers: Body Fittings Toolboxes and storage Beacons and electrical Vehicle security Racking and storage systems Fire extinguishers and first aid kits Operator welfare and PPE

Contact info

3.5

Average

TrustScore 3.5 out of 5

195 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 32% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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3.5

All reviews

(195)

80 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Item not arrived at my address

Item not arrived at my address
Delivery firm must have dropped item at wrong address
Very poor customer service and still not received my item and have a vehicle off the road waiting for part
Absolutely shocking service from you

29 June 2026
Rated 1 out of 5 stars

I never received the highway…

I never received the highway maintenance stickers , I had a message from DX? But there was nothing delivered, I have messaged you through your website and I’ve had no reply from that either , poor service is an understatement

10 June 2026
Rated 2 out of 5 stars

Delivery didn't happen

Delivery didn't happen. Apparently lost in transit. Took constant chasing on our part to find this out. The only reason I give 2 stars and not 1 is because they offered a full refund and processed same quickly.

28 May 2026
Rated 1 out of 5 stars

I placed an order in February

I placed an order in February, but unfortunately I only received half of it. We contacted customer service and submitted a claim, clearly explaining the situation. We were told that the issue would be investigated and that we would receive an update soon, but nothing happened.

Since then, I have had to contact them multiple times. Each time, I spoke with a different representative and had to explain the entire situation again because there seemed to be no proper record of the previous conversations. Every time, they promised to get back to us as soon as possible, but no one ever followed up or resolved the issue.

After contacting them for the third time, the situation is still unresolved, and we are still waiting for an answer. Very disappointing customer service — a lot of promises, but no actual solution.

7 February 2026
Unprompted review
Rated 1 out of 5 stars

Never received my delivery and getting…

Never received my delivery and getting passed pillar to post.

Trying to work out where it has been left or delivered so i can retrieve it.

No phone call or communication.

Reason i getting in touch is because i received email to ask how the service was and thought id look into the tracking.

7 May 2026

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