I had phoned through to the Waikanae Travelex before driving 55kms. My queries were throughly explained and the currency in denominations I needed to purchase were on hand and offered to put on hold... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Easy to use website. Easy to collect from store. Everything went as expected. One downside is there are no collection spots in Hawke’s bag so had to drive to Taupo to collect my cash. Cash cam... See more
Company replied
Ordered foreign currency and was informed when I could collect it. Travelex true to their word! An outstanding experience for the working professional who can't often get time off work to do the thing... See more
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We had a great experience with Travelex. We placed an order for US dollars online and it was a seamless process. Easy to follow instructions and exchange rate was fair. We picked up at our local Trave... See more
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Company details
Written by the company
Trusted for over 40 years by millions of savvy travellers. Exchange foreign currency online or in-store, get the award-winning Travelex Money Card, and much more.
Leading the World in Foreign Exchange
Written by the company
- Trusted by millions every year!
- Whether you’re a last-minute shopper at the airport or a planner searching for the best deal online, we provide the best service, most convenient access, and award-winning solutions for foreign currency in any way you prefer.
Contact info
Level 14, 19 Victoria Street, Auckland, 1010, Auckland, New Zealand
- 0800666391
- retailcscaust.nz@travelex.com
- travelex.co.nz
4.5
Excellent
4k reviews
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Rate not that great
I liked the convenience of using it as it was accepted most places apart from one of the supermarkets I went to.
I was disappointed that the rate given of 79c was not that great as if I used my own debit card it was 83c. Being a BNZ customer I thought there was a better rate but I think what I got was what any non BNZ customers would have. I was also told there were no fees for withdrawal from an ATM and I was charged $7.50. Overall I don’t think I saved anything by using this card and perhaps would have been better off with my debit card with the rate difference.
12 July 2026
Reply from Travelex NZ
Thanks for taking the time to leave a review. We’re always trying to improve, so we really appreciate you highlighting areas where we can do better. Safe travels! Kind regards, Online Support Team.
Terrible experience I am still trying…
Terrible experience I am still trying to close my card, several hours spent waiting on phones. Apparently I have to call back again !! Because I have pending payments (I do not!!) worse card help experience, cant hear person on phone and cant do via email why not?!
17 July 2026
Unprompted review
Reply from Travelex NZ
Hi, thank you for your feedback. Unfortunately, we do not hold customer information regarding the Travel Money Cards we would suggest for you to, please contact Card Services directly, either by email (cardservices_prepaid@mastercard.com) or by phone (0800 447 270). If required, a list of international numbers can be found here: https://www.travelex.co.nz/travel-money-card/contact#IPN. Please also look at our FAQ’s Page: https://www.travelex.co.nz/travel-card/travelex-money-card-faq for further help and guidance. Kind regards, Online Support Team
Reply from Travelex NZ
Thank you, that’s so great to hear. We’re glad we could take care of your travel money needs without any turbulence, it’s what we’re always aiming for. Have a great trip and we look forward to helping you again soon. Kind regards, Online Support Team.
I like how easy it is to top up from…
I like how easy it is to top up from credit card, but fees are high and currency exchange rates are very low. I would use wise if they didnt have a withdrawal limit
10 July 2026
Reply from Travelex NZ
Thanks for taking the time to leave a review. We’re always trying to improve, so we really appreciate you highlighting areas where we can do better. Safe travels! Kind regards, Online Support Team.
Everything went smoothly from start to…
Everything went smoothly from start to finish. All paperwork was accepted money counted in front of me paperwork perfect from myself and staff member.
8 July 2026
Reply from Travelex NZ
Thank you, that’s so great to hear. We’re glad we could take care of your travel money needs without any turbulence, it’s what we’re always aiming for. Have a great trip and we look forward to helping you again soon. Kind regards, Online Support Team.
Easy to book exchange
Easy to book exchange , but takes a long time at the airport to pick up.. Usually only one person on the counter, then you have to wait ages
10 July 2026
Reply from Travelex NZ
Hello, and thank you for the 4-star review! We’re thrilled to have been a part of your journey and hope to keep improving so we can earn that final star next time. Safe and happy adventures ahead. Kind regards, Online Support Team.
Very happy with the process.
Very happy with the process to get our travel funds in cash. Easy to complete. Thanks
23 June 2026
Reply from Travelex NZ
Thank you, that’s so great to hear. We’re glad we could take care of your travel money needs without any turbulence, it’s what we’re always aiming for. Have a great trip and we look forward to helping you again soon. Kind regards, Online Support Team.
Happy traveller
Love that I could get the card on the spot and very easy to use overseas and the instant ability to top up the card. Only negative is, I think a better exchange rate could be offered. Thanks
10 July 2026
Reply from Travelex NZ
Hi there, thanks a million for the glowing 5-star review! It’s fantastic to know we could make buying travel money as smooth as a first-class flight. Safe travels wherever your next adventure takes you! Kind regards, Online Support Team.
No one answered the phone when I called…
No one answered the phone when I called
The phones were completely unmanned
7 July 2026
Reply from Travelex NZ
We’re extremely sorry for the inconvenience you’ve experienced. Please send us the details at RetailCSCAust.NZ@travelex.com so we can follow up and put it right for you. Kind regards, Online Support Team.
Found it really easy and convincing to…
Found it really easy and convenient to use while traveling. Easy to top up if needed
9 July 2026
Reply from Travelex NZ
Hi there, thanks a million for the glowing 5-star review! It’s fantastic to know we could make buying travel money as smooth as a first-class flight. Safe travels wherever your next adventure takes you! Kind regards, Online Support Team.
Very easy to order money online
Very easy to order money online. Received an email when the money was ready.
9 July 2026
Reply from Travelex NZ
Wow, a 5-star review? That’s got us feeling like we’ve just landed in paradise. Thanks for letting us be a part of your travel plans, it’s always a joy to help you jet-set with ease. Bon voyage and see you next time. Kind regards, Online Support Team.
The teller in the new plymouth Branch has…
The teller in the new plymouth Branch has been extreamly helpful I have been into the branch 3 times in the last fortnight and he has been most helpful, explaining how a travelex card works, and letting me know when he would have some of the currency I required for our trip
9 July 2026
Reply from Travelex NZ
Hi, and thank you for the stellar review. Knowing we’ve helped make your travel money a breeze has us over the moon. Wishing you smooth journeys and exciting adventures ahead. Safe travels! Kind regards, Online Support Team.
What a hopeless system
What a hopeless system. Forget going to paper plus, the staff have no idea what they are doing. Stick with an official travelex outlet.
7 July 2026
Reply from Travelex NZ
Thanks for taking the time to share your experience. We’re sorry it wasn’t quite what you expected. We always strive to make things as smooth as possible, so we’ll take this feedback on board. Safe travels! Kind regards, Online Support Team.
Agent was great and super helpful
Agent was great and super helpful. I collected my order but requested if I could add to it, and there was no issue and it was very easy.
6 July 2026
Reply from Travelex NZ
Hi, and thank you for the stellar review. Knowing we’ve helped make your travel money a breeze has us over the moon. Wishing you smooth journeys and exciting adventures ahead. Safe travels! Kind regards, Online Support Team.
Reply from Travelex NZ
Hi, and thank you for the stellar review. Knowing we’ve helped make your travel money a breeze has us over the moon. Wishing you smooth journeys and exciting adventures ahead. Safe travels! Kind regards, Online Support Team.
I found it very easy to navigate the…
I found it very easy to navigate the website to get what I wanted, and the communication was great.
8 July 2026
Reply from Travelex NZ
Hi, and thank you for the stellar review. Knowing we’ve helped make your travel money a breeze has us over the moon. Wishing you smooth journeys and exciting adventures ahead. Safe travels! Kind regards, Online Support Team.
Professional ++
The service was clear and efficient. The guy at the Sylvia Park kiosk was very friendly. As always excellent.
8 July 2026
Reply from Travelex NZ
Hi there, thanks a million for the glowing 5-star review! It’s fantastic to know we could make buying travel money as smooth as a first-class flight. Safe travels wherever your next adventure takes you! Kind regards, Online Support Team.
Reply from Travelex NZ
Wow, a 5-star review? That’s got us feeling like we’ve just landed in paradise. Thanks for letting us be a part of your travel plans, it’s always a joy to help you jet-set with ease. Bon voyage and see you next time. Kind regards, Online Support Team.
Reply from Travelex NZ
Hi, and thank you for the stellar review. Knowing we’ve helped make your travel money a breeze has us over the moon. Wishing you smooth journeys and exciting adventures ahead. Safe travels! Kind regards, Online Support Team.
Very poor experience
Very poor experience. Their promotional material and in‑branch staff claim “no ATM fees”, but this is simply not true. I was charged despite their assurances, and the gap between what they advertise and what actually happens feels extremely deceptive. This kind of misleading information erodes trust, and I would not recommend them based on my experience. When we escalated this after paying around $40 in these charges we were told it’s in their terms and conditions (in very small print) which we received after the original transaction. So I guess it’s ok to claim false information, if you hide in the t’s & c’s. Please be careful when signing up for the money-cards.
12 December 2025
Reply from Travelex NZ
Hi Sandra, we do not charge ATM fees but individual ATM's may have their own charges. Kind regards, Online Support Team.
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